10359 Communication courses in Formby delivered Online

Business Writing, Email Writing and Presentation Skills Masterclass Excel in corporate communication with our Business Writing, Email Writing, and Presentation Skills Masterclass. Enhance your Writing skills for persuasive emails and presentations. Take your Writing to the next level in a professional setting. Learning Outcomes: Understand the core principles of business Writing. Master grammar essentials for effective Writing. Expand your vocabulary for business Writing. Craft impactful business emails through Writing. Refine email effectiveness using targeted Writing. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Business Writing, Email Writing and Presentation Skills Masterclass: Overview of Business Writing: Acquire a foundational understanding of business Writing principles. Grammar for Business Writing: Master grammar rules to improve your business Writing capabilities. Vocabulary for Business Writing: Enrich your vocabulary to enhance the quality of your Writing. Writing Business Emails: Learn the art of crafting business emails through effective Writing. Effective Email Writing: Optimise email content and structure through focused Writing. Professional Email Writing: Elevate your email Writing skills for a professional context.

Elite EA/PA Forum We are delighted to announce that the Elite EA/PA Forum for Australia & New Zealand will be on the 25th of September 2025. Our workshop aims to: Enhance your influence and impact by mastering assertive communication, negotiation, and self-advocacy skills. Stay composed and solution-focused in high-pressure situations with practical tools for crisis management and clear decision-making. Embrace evolving technology by understanding how AI and automation can streamline your role and boost efficiency. Future-proof your career by building strategic value, resilience, and adaptability in an ever-changing professional landscape. Keynote Address with Q&A from the audience: What to expect from Sam's Keynote: With over 30 years supporting leaders at the highest levels, Sam Cohen brings a wealth of insight, experience, and stories (the kind she can share) to the stage. From 18 years serving within The Royal Household - including as Deputy Private Secretary and Press Secretary to Her late Majesty Queen Elizabeth II - to working with The Duke and Duchess of Sussex, running the Prime Minister’s Office at Downing Street, and serving as Chief of Staff to the global CEO of Rio Tinto, Sam’s career is a masterclass in discretion, diplomacy, and delivering at the top. In this exclusive keynote, Beyond the Role, Sam will explore how Executive Assistants don’t just support leaders - they shape leadership, drive strategy, and build legacy from behind the scenes. Join us for this rare opportunity to hear from someone who’s been at the epicentre of power - and bring your questions! The keynote will include a live Q&A, where you can ask Sam about her remarkable career, leadership insights, and how to truly excel in high-performance environments. (Don’t ask her what the Queen kept in her handbag - she’s not telling.) Sam Cohen Career Bio: Sam Cohen has spent the last 30 years working to support leaders in the public and private sectors. Sam spent 18 years serving The Royal Household, as Deputy Private Secretary to Her late Majesty Queen Elizabeth II and Press Secretary to The Queen. Sam also served as Private Secretary to The Duke and Duchess of Sussex. Following this time, Sam worked as Director of the Prime Minister’s Office at Downing Street under Boris Johnson and, most recently, was Chief of Staff to the global CEO at Rio Tinto. Source: ABC News - YouTube Channel. Facilitator - AM: The Future-Proofed Assistant: Speak Up, Stand Out & Shape Your Career Path How to reimagine your Assistant role in 2025 and beyond - How the EA role is evolving (and what Executives now expect) & why Assistants who think like strategists will be indispensable Assertiveness as an Assistant – The key to retaining your role & the difference between being ‘helpful’ and being ‘heard’ Self-Advocacy as a Career Growth Strategy – The importance of advocating for your career development, workload boundaries and recognition Own Your Professional Future - Map your career development. Whether you're an EA for life or looking to a role beyond in the future, this is for you. Ruth Kilah Career Bio: Ruth is an international executive career coach and founder of Hoxton Hyde – Executive Career Coaching & Mentoring, delivering 1:1 and group programs for experienced Executive Assistants. She specialises in helping EAs step into higher-level roles, increase their income, and expand their professional impact. With 14 years’ experience supporting C-suite executives in Australia and the UK, Ruth brings deep industry insight and a strategic approach to career development. She empowers Assistants to gain clarity on their next move, adopt a strategic mindset, communicate their value effectively, and lead their own growth conversations with confidence. A former EA turned Stakeholder Relations and Project Manager, Ruth launched Hoxton Hyde in 2018 after spotting a clear gap in the market for tailored coaching for career-driven EAs. She is a recognised member of the World Administrators Alliance and a respected thought leader in the EA space, regularly sharing insights via LinkedIn and Instagram. Ruth is also a certified fitness and wellness coach, passionate about helping Assistants achieve long-term career fulfilment through intentional development and well-being. Panel: Crisis Mode: What to do when everything goes wrong Master a step-by-step approach to prioritising and problem-solving under pressure. Strengthen emotional resilience and calm decision-making during unexpected disruptions. Learn how to communicate clearly and lead from behind in high-stress situations. Emma-Kate Bos Bio Emma-Kate works alongside the CEO at Squadron Energy, one of Australia’s leading renewable energy companies. With over 28 years of experience in Executive Assistant and Operational roles supporting business leaders in professional services, politics, membership industries, sporting and not-for-profit organisations, Emma-Kate has a deep understanding of business support roles and has managed large teams of assistants and receptionists. She is passionate about developing and mentoring team members Emma-Kate holds an Associate Degree in Law, Mini MBA and Certificate in Public Relations. Sepi Nowlands Sepi has also worked as an EO for Deloitte and spent 18 years previously as an Executive Assistant at the ATO, Law Council of Australia, Grains Research and Development Corporation and Air Services Australia. Holly Clareburt Hollie Clareburt is an experienced Executive Assistant, currently supporting the Managing Director of Microsoft New Zealand and the Chief Partner Officer. Known for her professionalism and discretion, she excels in providing high-level support in fast-paced, executive environments. Prior to Microsoft, Hollie was Executive Assistant to the Chief of Corporate & Enterprise Systems at BECA, and previously supported the CEO at SKY News New Zealand. Her career reflects a strong track record of reliability, organisation, and executive partnership. Liv Wilson With over 20 years of experience across banking, government, creative industries, and global tech, Liv has supported senior leaders at companies including LinkedIn and Slack. She brings a strategic lens to the business support function, with deep expertise in operations, leadership enablement, and organisational effectiveness. As a passionate advocate for elevating the role of Executive Assistants, Liv has led women’s networks, championed DEI and social impact initiatives, and continues to push for recognition of business support as a critical driver of business success. She is currently working on her side hustle business - collaborating with executives, entrepreneurs, and small business owners to amplify their impact by removing operational barriers, optimising systems, and unlocking their capacity to lead and grow. Facilitator - PM: Justin Kabbani AI Is Not Here to Replace You. It's Here to Upgrade You. We'll explore Justin's proven 3P framework: Priming – How to set up AI like a strategic advisor by feeding it context, tone and mindset Prompting – How to craft clear, structured instructions to get consistently great results Producing – How to turn AI outputs into high-leverage work that makes you stand out Your session outcomes: Real examples from admin professionals already using AI to elevate their work Prompts you can copy, adapt, and test live Interactive exercises to build confidence fast A practical challenge to implement right after the session If you’ve been overwhelmed by AI, or underwhelmed by its impact, this session will change that. You'll leave with tools you can use today, and a mindset you’ll carry forward for the rest of your career. Justin Kabbani Career Bio: Justin Kabbani is one of Australia’s most in-demand AI trainers and keynote speakers, known for making AI feel simple, powerful, and immediately useful. He’s worked with brands like Uber, Treasury Wine Estates, and Udemy, helping their teams embed AI into daily workflows, strategic planning, and executive communication. Over the past two years, Justin has trained more than 2,000 professionals across Australia and beyond, consistently earning feedback like “mind-blowing,” and “game-changing”. His signature Prime, Prompt, Produce framework has transformed how business leaders, executive assistants, marketers, and teams think, work, and communicate with AI, without needing to be “tech people.” Justin believes AI isn’t here to replace people. It’s here to take the robotic work off our plate, so we can focus on what humans do best. LinkedIn: https://www.linkedin.com/in/justinkabbani/ Website: https://justinkabbani.com/ Speed Connections Networking Session Join us for Speed Connections, a lively 30-minute networking session designed to foster meaningful connections in a fun, fast-paced environment. Every 10 minutes, attendees will be placed into new breakout rooms with small groups, giving everyone the chance to meet a diverse range of peers. Each breakout session will feature engaging prompts to spark conversations and make networking enjoyable and memorable! Who will attend this event? Executive Assistant (EA) Personal Assistant (PA) Virtual Assistant (VA) Legal Secretary Legal Executive Assistant Administrative Assistant Office Manager Health Care Office Manager Chief of Staff Additional roles may be relevant depending on role responsibilities, along with development opportunities. This workshop is open to females, male including trans women/males and non-binary professionals. Group Rate Discounts: To discuss our group rates in more detail, please email support@elite-forums.com and provide the following: Group Number (How many would like to attend) Event Date (If numerous dates, please advise if we are splitting attendees across multiple dates) Attendee Contact details (Or request our Group Rate Document. Complete and return - we'll sort the rest.) Group discounts are on request - see below group rate discount brackets: 🧩 You just need one piece to come together - to unlock your Elite Potential. 🔑

Neglect is one of the most common forms of child maltreatment, and its effects can be devastating, both in the short and long term. That's why it's essential to be equipped with the knowledge and skills to identify and respond to child neglect and other forms of abuse. Our bundle on Child Neglect Awareness Certificate Course, Child Protection & Safeguarding, and Safeguarding Children: Internet Safety provides a comprehensive overview of these critical areas, ensuring that you have the necessary wisdom to safeguard children in your care. The Child Neglect Awareness Certificate Course focuses on identifying and responding to child neglect, including the legal framework and key safeguarding principles. You'll learn about the signs of neglect and how to work with other professionals to protect and support vulnerable children. The Child Protection & Safeguarding course covers a broad range of issues related to safeguarding, including the legal framework, child protection policies and procedures, and how to respond to allegations of abuse. You'll also explore the role of different agencies and professionals in safeguarding children and learn how to work collaboratively to ensure the safety and well-being of children. Finally, the Safeguarding Children: Internet Safety course explores the unique risks that children face in the online world, including cyberbullying, grooming, and exposure to inappropriate content. You'll learn about the latest trends and strategies for keeping children safe online and how to support children and families in navigating the digital landscape. This bundle demonstrates the excellent level of education obtained through QLS-endorsed courses. This bundle includes three courses, ensuring learners receive high-quality, instructive and enjoyable learning. Investing in your education is always a sensible decision, and with 3 QLS Endorsed certifications under your belt, you can be confident that you're double-boosting your résumé. Besides the QLS courses, the individuals will have access to 10 CPD courses related to the subject. They will widen your wisdom and improve your general comprehension. Therefore, don't wait! QLS Endorsed Courses: Course 01: Diploma in Child Protection & Safeguarding Children at QLS Level 5 Course 02: Diploma in Child Neglect Awareness at QLS Level 4 Course 03: Diploma in Safeguarding Children: Internet Safety Awareness at QLS Level 4 CPD QS Accredited Courses: Course 04: Diploma in Autism Course 05: Child Language Disorder (CLD) Course 06: Counselling Children & Supporting Their Wellbeing Course 07: Occupational Therapy Course Course 08: Play Therapy Take your career to the next level with our bundle that includes not only technical courses but also five guided courses focused on personal development and career growth. Course 09: Personal Development Course 10: Career Development Plan Fundamentals Course 11: Leadership and Management Course Course 12: Communication Building Masterclass Course 13: Positive Psychology Masterclass Learning Outcomes: Understand the definitions and signs of child neglect and its impact on child development. Expand the knowledge required to identify and report cases of child neglect and abuse. Learn about the legal and policy framework of child protection and safeguarding in the UK. Develop effective communication and collaboration skills to work with parents, carers, and other professionals to protect children from harm. Comprehend the risks and challenges of internet safety for children and young people. Learn about evidence-based interventions and strategies to promote internet safety and protect children from online abuse and exploitation. Develop critical thinking and problem-solving skills to address the complex challenges in child protection and safeguarding. Enhance your reflective practice talents to continuously improve your practice and the outcomes of the children you work with. Please Note: Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses. This course bundle is designed to provide individuals with a comprehensive understanding of child protection and safeguarding in various settings. The bundle consists of three courses: Child Neglect Awareness Certificate Course, Child Protection & Safeguarding, and Safeguarding Children: Internet Safety. The Child Neglect Awareness Certificate Course provides an understanding of the complex issue of child neglect, including its impact on children's health, development, and well-being. It covers the signs and indicators of neglect, risk assessment, and effective communication and collaboration with other professionals in safeguarding children. The Child Protection & Safeguarding course covers the legal and policy frameworks surrounding child protection and safeguarding, as well as the roles and responsibilities of professionals involved in protecting children from harm. It includes topics such as child abuse, risk assessment, confidentiality, and effective communication with children and families. The Safeguarding Children: Internet Safety course focuses on the potential risks and dangers children may face when using the internet and social media. It covers topics such as online grooming, cyberbullying, and protecting personal information online. Overall, this course bundle is ideal for anyone working with children, including educators, healthcare professionals, social workers, and law enforcement officers. It provides a comprehensive understanding of child protection and safeguarding, as well as practical strategies for identifying and responding to cases of neglect and abuse. It also highlights the importance of protecting children online and provides the necessary knowledge and skills to ensure children's safety in the digital world. Certificate QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field. The Quality Licence Scheme is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters. Upon completion, learners will receive Three QLS Endorsed hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement. CPD 35 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Social workers and child protection professionals who want to enhance their knowledge of child neglect and abuse. Teachers, teaching assistants, and support staff who want to learn about child protection and safeguarding in the context of education. Healthcare professionals who work with children and young people want to learn about child protection and safeguarding. Parents and carers who want to learn about child protection and safeguarding and how to promote internet safety for their children. Individuals who want to pursue a career in child protection, safeguarding, or online safety. Career path Child Protection Social Worker: £25,000 - £40,000 Safeguarding Coordinator: £30,000 - £40,000 Youth Worker: £18,000 - £26,000 Child Advocate: £19,000 - £26,000 Social Care Assessor: £20,000 - £30,000 Child Welfare Officer: £24,000 - £30,000 Education Welfare Officer: £21,000 - £32,000 Certificates Certificate of completion Hard copy certificate - Included

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Speech & Language Therapy Online Training bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 30 course Speech & Language Therapy mega bundle that will exceed your expectations within your budget. The Speech & Language Therapy Online Training related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory Speech & Language Therapy bundle. This comprehensive Speech & Language Therapy Online Training bundle will help you build a solid foundation to become a proficient worker in the sector. This Speech & Language Therapy Online Training Bundle consists of the following 25 CPD Accredited Premium courses - Course 1: Speech & Language Therapy Course 2: Learning Disability Nursing Training Course 3: Dyslexia Course 4: Autism Awareness Course 5: ADHD Awareness Course 6: Psychology and Child Intellectual Development Training Course 7: Play Therapy, Mental Health and Child Psychology Diploma Course 8: Childcare, Nutrition and Development Course 9: Audiology Course 10: British Sign Language (BSL) Course Course 11: Deaf Awareness Course 12: Special Education Needs (SEN) Teaching Methodologies Course 13: Educational Psychology and Development Course 14: Safeguarding Children and Adolescents Course 15: Residential Childcare & Cognitive Development Training Course 16: Child Safeguarding Course 17: Family Support Worker Course 18: Child Attachment Diploma Course 19: Parenting Skills: Raising Healthy Kids Course 20: Internet Safety: Safeguarding Children Course 21: Child Playwork Course 22: Mental Health Care - MCA & DOLS Course 23: Positive Mental Health Course 24: Parental Mental Health & Child Protection Course 25: Autism Awareness 5 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 1: Career Development Plan Fundamentals Course 2: CV Writing and Job Searching Course 3: Interview Skills: Ace the Interview Course 4: Video Job Interview for Job Seekers Course 5: Create a Professional LinkedIn Profile Learning Outcome of Speech & Language Therapy This tailor-made Speech & Language Therapy Online Training bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Speech & Language Therapy Online Training Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Course 1: Speech & Language Therapy Gain a deep understanding of speech and language disorders, their causes, and assessment techniques. Learn evidence-based therapeutic interventions and strategies to improve communication skills. Develop the skills to work effectively with individuals of all ages who have speech and language difficulties. Course 2: Learning Disability Nursing Training Acquire comprehensive knowledge of learning disabilities, including their causes and prevalence. Learn nursing strategies to provide person-centred care and support to individuals with learning disabilities. Understand the legal and ethical considerations involved in learning disability nursing. Course 3: Dyslexia Explore the characteristics and challenges associated with dyslexia. Learn about assessment tools and techniques for identifying dyslexia. Develop strategies and interventions to support individuals with dyslexia in educational and workplace settings. Course 4: Autism Awareness Gain a deep understanding of autism spectrum disorders and their diagnostic criteria. Learn about evidence-based interventions and therapies for individuals with autism. Develop skills to create inclusive environments and support individuals with autism effectively. Course 5: ADHD Awareness Understand the nature and symptoms of Attention Deficit Hyperactivity Disorder (ADHD). Learn strategies for assessing and managing ADHD in children and adults. Explore techniques to support individuals with ADHD in educational and social settings. Course 6: Psychology and Child Intellectual Development Training Study the principles of child psychology, including cognitive, emotional, and social development. Learn how psychological theories apply to understanding and promoting healthy child development. Explore techniques for assessing and supporting children's intellectual growth. Course 7: Play Therapy, Mental Health and Child Psychology Diploma Gain expertise in play therapy techniques and their application in child mental health. Learn about various therapeutic approaches and their effectiveness in child psychology. Develop counselling and assessment skills for working with children facing psychological challenges. Course 8: Childcare, Nutrition and Development Understand the nutritional needs of children at different stages of development. Learn about healthy meal planning and dietary guidelines for children. Gain knowledge of child development milestones and how nutrition impacts growth. Course 9: Audiology Explore the field of audiology, including hearing assessment and hearing aid technology. Learn about common hearing disorders and their diagnostic procedures. Develop skills in audiological rehabilitation and communication strategies for individuals with hearing loss. Course 10: British Sign Language (BSL) Course Acquire proficiency in British Sign Language, including vocabulary and grammar. Learn about Deaf culture and the importance of cultural sensitivity in communication. Develop the ability to hold conversations and provide information using BSL. Course 11: Deaf Awareness Understand the challenges and barriers faced by Deaf individuals in society. Learn effective communication strategies when interacting with Deaf or hard-of-hearing people. Gain insights into Deaf culture and the importance of inclusivity and accessibility. Course 12: Special Education Needs (SEN) Teaching Methodologies Explore teaching strategies and accommodations for students with special educational needs. Learn to create inclusive lesson plans and adapt curriculum content for diverse learners. Develop skills to collaborate with parents, caregivers, and educational specialists to support SEN students. Course 13: Educational Psychology and Development Study the principles of educational psychology, including theories of learning and motivation. Learn about cognitive development in children and its impact on education. Gain insights into the psychological factors that influence teaching and learning processes. Course 14: Safeguarding Children and Adolescents Understand the legal and ethical responsibilities of safeguarding children and adolescents. Learn to recognize signs of abuse and neglect and how to report concerns appropriately. Develop strategies for creating safe and supportive environments for young people. Course 15: Residential Childcare & Cognitive Development Training Gain an understanding of residential childcare settings and their role in child development. Learn about cognitive development stages and their implications for caregiving. Develop practical skills for providing quality care and support to children in residential settings. Course 16: Child Safeguarding Explore the principles of child safeguarding, including risk assessment and prevention. Learn about the roles and responsibilities of professionals in safeguarding children. Understand the legal frameworks and policies related to child protection. Course 17: Family Support Worker Learn about the role of family support workers in assisting families facing various challenges. Develop communication and counselling skills for working with diverse families. Gain insights into community resources and services available to support families. Course 18: Child Attachment Diploma Explore the theory of attachment and its significance in child development. Learn about attachment styles and how they influence relationships and behaviour. Develop skills to promote healthy attachments between caregivers and children. Course 19: Parenting Skills: Raising Healthy Kids Gain practical parenting strategies for promoting children's physical and emotional well-being. Learn effective discipline and communication techniques for positive parent-child relationships. Understand the importance of parental self-care and stress management in raising healthy kids. Course 20: Internet Safety: Safeguarding Children Learn about online risks and dangers that children may encounter on the internet. Explore strategies to educate children about online safety and responsible digital citizenship. Develop skills to protect children from online threats and create a safer online environment. Course 21: Child Playwork Understand the principles and theories of playwork in promoting children's development. Learn how to plan and create engaging play environments that encourage exploration and creativity. Develop skills to observe and assess children's play, ensuring their safety and well-being. Certification After studying the complete Speech & Language Therapy training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course for free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Course 22: Mental Health Care - MCA & DOLS Gain knowledge of the Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DoLS) in mental health care. Learn about the legal and ethical implications of decision-making and consent for individuals lacking capacity. Develop the skills to apply MCA and DoLS principles to protect the rights and well-being of vulnerable individuals. Course 23: Positive Mental Health Explore the concepts of positive mental health and well-being. Learn strategies to promote mental resilience, stress management, and emotional well-being. Understand the importance of early intervention and support in maintaining positive mental health. Course 24: Parental Mental Health & Child Protection Gain insights into the impact of parental mental health on children's well-being and development. Learn about risk assessment and safeguarding measures for families affected by parental mental health issues. Develop skills to provide support and guidance to parents while ensuring child protection. Course 25: Autism Awareness Deepen your understanding of autism spectrum disorders and associated challenges. Learn person-centred approaches and effective communication strategies when working with individuals with autism. Explore methods for creating inclusive and supportive environments for individuals with autism. Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Speech & Language Therapy Online Training bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this Speech & Language Therapy course, all you need is - A smart device A secure internet connection And a keen interest in Speech & Language Therapy Online Training Career path Upon completing this essential Speech & Language Therapy Bundle, you will discover a new world of endless possibilities. These Speech & Language Therapy courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Are you an assessor or a trainer looking to enhance your effectiveness and communication skills? Do you find it challenging to confidently express your thoughts, to get what you want from situations and to maintain control during training sessions or assessments?  If so, our “Assertiveness for Assessors and Trainers” live online workshop is made for you. Effective Communication: Assertiveness empowers you to communicate your ideas clearly, ensuring your message is understood by learners. You’ll learn techniques to express your thoughts confidently, leading to improved engagement and comprehension. Confidence Building: Learn techniques for appearing more confident when communicating with others.  Taking control: Take control of situations through your body language and the verbal / written language you use. Invest in Your Success This 2.5 hour session will help you gain the skills to lead with confidence, communicate effectively, and prioritise yourself in your life.  Further Information This 2.5 hour session held live online via Teams will give you the tools and techniques you need to be more assertive. Workshop Benefits Interactive Workshops: Engage in hands-on activities, role plays, and real-world scenarios to practice assertive communication techniques in a safe and supportive environment.Expert Facilitators: Our experienced trainers will guide you through proven strategies, drawing on their expertise in communication, psychology, and training methodologies.Tailored Content: The course content is specifically designed for assessors and trainers, addressing challenges and situations unique to your profession.Practical Tools: Walk away with a toolkit of practical techniques, scripts, and strategies that you can immediately apply in your assessments and training sessions.Networking Opportunities: Connect with fellow assessors and trainers, sharing insights, experiences, and best practices to further enhance your professional journey.

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Office Admin and Reception Skills will teach you about the medical secretarial profession and the skills needed to do the job successfully. This coursewill teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Office Admin and Reception Skills will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this course, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Diploma in Medical Receptionist and Secretary from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Receptionist : Office Admin and Reception Skills developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Receptionist : Office Admin and Reception Skills Course. **Courses are included in this Receptionist : Office Admin and Reception Skills Bundle Course Course 01: Receptionist : Office Admin and Reception Skills Course 02: Communication Skills Course Course 03: Level 4 Time Management Course Course 04: Level 5 Negotiation Skills Course Course 05: Level 5 Report Writing Course Course 06: Level 4 Copy Writing Course Course 07: Level 2 Customer Service Course 08: Level 1 Certificate in Well-being Course 09: Mental Health Support Worker Course 10: Level 3 Diploma in Healthcare Support ***Others Included of Receptionist : Office Admin and Reception Skills Bundle Course Free 10 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Office Admin and Reception Skills: Module 1: The National Health Service History Structure of the NHS The NHS Plan Resource Allocation Delivering Care Mental Health Services Public Health The NHS, the Regions and Devolution Module 2: Patient (Customer) Care The Medical Receptionist Putting Patient First Complaints Within the Health Service The Complaints Procedure Patient and Public Involvement Patient's Rights Access to Health Care Total Quality in Medical Practice Customer Care: Involving Patients and the Public Module 3: Communication Report Writing Electronic Mail & Mobile Phones: Text Messages Telephone Skills People Skills - Face to Face Meeting Performance Review & Counselling The Practice Leaflet & Hospital Information Leaflets Networking Module 4: Law, Ethics and Medicine Medical Ethics and Etiquette Doctor's Duties Patient's Right The Regulatory Bodies and Their Role Legal Aspects Certification Health and Safety at Work Module 5: Health & Safety in a Clinical Environment First Aid at Work Hazardous Substances The NHS National Patient Safety Agency (NPSA) Hepatitis & AIDS Fire Precautions Clinical Risk Management Coping With Aggression & Violence Module 6: Practical Reception Skills in General Practice Record Keeping and General Administration Information Technology Module 7: The Hospital Service The Patient's Route Through the Hospital Outpatient Appointments Admissions from the Waiting List Accident and Emergency Admissions Home From Hospital Support Day Cases and Ward Attendees Hospital Team Clinical Audit Star Ratings What is a Medical Record? Cases Notes Master Index Filing Room or Records Library Medical Records Procedure for Departments Retention of Records Destruction of Medical Records The Role of the Secretary in the Hospital Module 8: Private Medicine Private Clinic or Hospital The Secretary In Private Practice Module 9: Forms, Fees and Finances in General Practises Contracting Finance Practice Income Scotland Wales Northern Ireland Module 10: Using Information Technology Computers in General Practice Electronic Medicine Computers in Hospitals Maintaining Security Module 11: Medical Terminology and Clinical Aspects Pathology and X-ray Examinations Prescribing and Drugs Nurse Prescribing New Developments in Pharmacy Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Audit Health Economics and Cost-effective Medicine Private Finance Initiative Clinical Governance National Institute for Clinical Excellence (NICE) National Clinical Assessment Service (NCAS) National Service Framework (NSF) Patient Surveys Module 13: Complementary Medicine Acupuncture Alexander Technique Aromatherapy Chiropractic Homoeopathy Hydrotherapy Hypnotherapy Osteopathy Reflexology ------------------- ***Communication Skills Course*** Module 01: Introduction to Communication Module 02: The Communication Skills Module 03: Different Types of Communication Module 04: Different Methods of Communication Module 05: Styles of Communication Module 06: Barriers to Communication Module 07: Assessing Communication Competence: Relevant Criteria Module 08: Seven Actions for Effective Communication Module 09: Do's and Don'ts of Effective Communication ------------------- ***Level 4 Time Management Course*** Module 1: Basics of Time Management Module 2: Prioritise Your Time Module 3: Organise Your Time Module 4: Using Your Time Efficiently Module 5: Time Management in the Workplace Module 6: Time Management For Students Module 7: Time Management Software Module 8: Create a Value-Based Time Management Plan ------------------- ***Level 5 Proofreading & Copy Editing*** Module 01: An Overview of Proofreading Module 02: Use of the Style Guide Module 03: Spelling and Grammar Module 04: Paper-based Proofreading Module 05: On the Screen Proofreading Module 06: Basics of Copy Editing Module 07: Copy Editing - the Use of Language Module 08: Copy Editing - Checking Accuracy and Facts Module 09: Copy Editing - Legal Checks Module 10: Career Development ------------------- ***Level 5 Negotiation Skills Course*** Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections ------------------- ***Level 5 Report Writing Course*** Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development ------------------- ***Level 2 Customer Service*** Module 1: Introduction to Customer Service Module 2: Understanding the Organisation Module 3: Prepare to Deliver Excellent Customer Service Module 4: Communication in the Customer Service Role Module 5: Understand Customers ------------------- ***Level 1 Certificate in Well-being*** ------------------- ***Mental Health Support Worker*** ------------------- ***Level 3 Diploma in Healthcare Support*** ------------------- Assessment Method After completing each module of the Receptionist : Office Admin and Reception Skills, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Receptionist : Office Admin and Reception Skills, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Office Admin and Reception Skills is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements There are no specific requirements for this Receptionist : Office Admin and Reception Skills because it does not require any advanced knowledge or skills. Students who intend to enrol in this Receptionist : Office Admin and Reception Skills must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this Receptionist : Office Admin and Reception Skills, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator Certificates Certificate of completion Digital certificate - Included

  ISO 45001 is the first global Occupational Health and Safety Management System standard that replaces OHSAS 18001. The ISO 45001 Lead Auditor training enables you to develop the necessary expertise to perform an Occupational Health and Safety Management System (OH&S MS) audit by applying widely recognized audit principles, procedures and techniques.  About This Course   During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.    Based on practical exercises, you will be able to master the audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.   After acquiring the necessary expertise to perform this audit, you can sit for the exam and gain the 'IECB Certified ISO 45001 Lead Auditor' credential. By holding an IECB Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.   Learning objectives   Understand the operations of an Occupational Health and Safety Management System (OH&S MS) based on ISO 45001 Acknowledge the correlation between ISO 45001 and other standards and regulatory frameworks Understand the auditor's role in planning, leading and following-up on a management system audit in accordance with ISO 19011 Learn how to interpret the requirements of ISO 45001 in the context of an OH&S MS audit   Educational approach   This training is based on both theory and best practices used in OH&S MS audits Lecture sessions are illustrated with practical questions and examples Practical exercises include examples and case study discussions Practice tests are similar to the Certification Exam Prerequisites   A foundational understanding of ISO 45001 and knowledge of audit principles.  What's Included?   Refreshments & Lunch* Course Slide Deck Official Study Guides Official Exam Q&A The Exam   * Classroom based courses only   Who Should Attend?   Auditors seeking to perform and lead Occupational Health and Safety Management System (OH&S MS) certification audits Managers or consultants seeking to master an Occupational Health and Safety Management System audit process Individuals responsible for maintaining conformance with OH&S MS requirements Technical experts seeking to prepare for an Occupational Health and Safety Management System audit Expert advisors in Occupational Health and Safety Management Accreditation Assessment   Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 12 question essay type exam on Day 4 of the course. The overall passing score is 70%, to be achieved within the 150 minute time allowance. Exam results are provided within 24 hours.   Provided by   This course is Accredited by NACS and Administered by the IECB.

  ISO 14001 Lead Auditor training enables you to develop the necessary expertise to perform an Environmental Management System (EMS) audit by applying widely recognized audit principles, procedures and techniques. About This Course   During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process. Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution. After acquiring the necessary expertise to perform this audit, you can sit for the exam and gain "Certified ISO 14001 Lead Auditor' Certificate. By holding this Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.    Learning objectives   Understand the operations of an Environmental Management System (EMS) based on ISO 14001 Acknowledge the correlation between ISO 14001, ISO 14040 and other standards and regulatory frameworks Understand an auditor's role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011 Learn how to lead an audit and audit team Learn how to interpret the requirements of ISO 14001 in the context of an EMS audit Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011   Educational approach   This training is based on both theory and best practices used in EMS audits Lecture sessions are illustrated with examples based on case studies Practical exercises are based on a case study which includes role playing and discussions Practice tests are similar to the Certification Exam Prerequisites   A fundamental understanding of ISO 14001 and comprehensive knowledge of audit principles.  Who Should Attend?   Auditors seeking to perform and lead Environmental Management System (EMS) certification audits Managers or consultants seeking to master an Environmental Management System audit process Individuals responsible for maintaining conformance with EMS requirements Technical experts seeking to prepare for an Environmental Management System audit Expert advisors in Environmental Management What's Included?   Refreshments & Lunch (Classroom courses only) Course Slide Deck Official Study Guides CPD Certificate The Exam   Accreditation Assessment     Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 12 question, essay type exam on Day 4 of the course. The overall passing score is 70%, to be achieved within the 150 minute time allowance. Exam results are provided within 24 hours, with both a Certificate and a digital badge provided as proof of success. Provided by   This course is Accredited by NACS and Administered by the IECB

Description Speech and Language Therapy Diploma  The practice of assisting people who have disorders in language and speech or trouble with swallowing is known as Speech and Language Therapy. The role played by speech therapists, phonetics, the anatomical structure and physiologic-related functions of hearing and speech, speech-related disorders, and the growth of language, its structure, and the career paths offered by this field will be covered by the course. This Speech and Language Therapy diploma offers an outline of the basics as an introduction to the subject. It also covers a speech therapist's role, the communication fields, and the conditions they pay attention to. An outline of various speech disorders and the remedial applications that are widely used in treating them are provided. A detailed list of pathological expressions that professionals in the field use amongst themselves will also be provided. An in-depth awareness of the various anatomical systems and the physiologic-related duties of all speech organs is required. The Speech and Language Therapy Diploma Course is tailor-made to understand the laryngeal, articulatory and respiratory systems, all of which play a part in speech. It is thrilling to learn how speech is developed and the numerous stages that we undergo to discern and analyse language. You can also understand the various phases present in the linguistic development of children with bilingual and monolingual abilities. This Speech and Language Therapy diploma course also delves into language structure with the help of syntax, morphology, and semantics. Additionally, you will learn how the principles that dictate language and speech are applied by children, the usual mistakes that they may commit, and the errors commonly committed by people suffering from disorders in communication and speech. This Speech and Language Therapy diploma course offers a deep insight into the numerous elements that can affect the growth of language and speech. Drug abuse, vocal abuse, neurological disorders, apraxia, brain injury, intellectual disabilities, autism, and physical impairments are covered in this course. The use of PECS or Picture Exchange Communication System as a tool for treating children with autism who experience issues in speech impairment is also covered in this course.Please note that this online training itself does not entitle you to practise as a registered therapist in UK. Please contact the HCPC for information about licensing requirements for practicing in the UK. What you will learn  1: Attention and Listening 2: Understanding Bilingualism  3: Early Communication 4: Expressive Language 5: Social Communication  6: Speech Sounds  Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

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