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9273 Communication courses in Matlock delivered On Demand

Adults Safeguarding

By IOMH - Institute of Mental Health

Overview of Adults Safeguarding Unlocking a Safe and Empowered Future for Vulnerable Adults! Assume a world where everyone lives with dignity and respect, regardless of age or vulnerability, free from harm and neglect. This vision drives the growing field of adult safeguarding, a sector with opportunities to make a tangible difference in lives. Consider these statistics: in the UK alone, an estimated 1.5 million adults experience some form of abuse or neglect annually. This translates to a staggering one person every minute. The Adults Safeguarding course equips you with the knowledge and skills to participate in the solution. Through its comprehensive curriculum, you'll delve into the intricacies of safeguarding legislation, explore diverse forms of abuse and neglect, and understand your crucial role in reporting concerns and advocating for vulnerable individuals. Join us on this empowering journey and become a champion of safety, respect, and autonomy. Whether you're a seasoned professional seeking to sharpen your expertise or a newcomer eager to break into this meaningful field, this course holds the key to unlocking a rewarding career path and, most importantly, shaping a brighter future for those who need it most. This Adults Safeguarding Course will help you to learn: Recognise signs and types of abuse against vulnerable adults. Understand legislation and policies for safeguarding vulnerable adults. Know how to respond and report concerns about abuse. Be able to communicate effectively in care situations. Understand information-sharing principles in safeguarding cases. Know the roles and responsibilities for safeguarding vulnerable adults. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Adults Safeguarding. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Adults Safeguarding course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? Care Workers and Support Staff: Deepen your understanding of safeguarding procedures and confidently navigate potential risks in your daily practice. Social Workers and Community Support Workers: Equip yourself with the specialised knowledge and skills to identify and respond to abuse in vulnerable communities effectively. Healthcare Professionals: Learn to recognise and report signs of abuse in your patients, safeguarding their well-being within healthcare settings. Police Officers and Law Enforcement Personnel: Gain valuable insights into safeguarding protocols and enhance your ability to investigate and protect vulnerable individuals. Anyone with a Passion for Protecting Vulnerable Adults: Whether you're a volunteer, family member, or a concerned citizen, this course empowers you to play a vital role in building a safer society. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Adults Safeguarding course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Social Worker: £27K to £50K/year. Mental Health Nurse: £24K to £40K/year. Safeguarding Lead/Officer: £28K to £48K/year. Police Officer: £31K to £60K/year. Independent Safeguarding Consultant: £35K to £65K/year. Course Curriculum Adults Safeguarding Module 01: An Introduction to Safeguarding of Vulnerable Adults 00:15:00 Module 02: Safeguarding Legislations 00:25:00 Module 03: Understanding Abuse and Neglect 00:25:00 Module 04: Safeguarding Vulnerable AdultsPolicy, Roles and Responsibilities 00:23:00 Module 05: Understanding the Importance of Communication in Care 00:20:00 Module 06: Sharing Information and Responding To a Disclosure 00:20:00 Module 07: Reporting Your Concern 00:17:00 Assignment Assignment - Adults Safeguarding 00:00:00

Adults Safeguarding
Delivered Online On Demand2 hours 25 minutes
£22

Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools

4.9(27)

By Apex Learning

Overview School is the place where young, brilliant minds develop and flourish! Take your career into the next level and work in a field with means to develop the future of the society by joining our comprehensive Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools course. This Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools is a professional course that has been developed in accordance with awarding body standards to help you advance your career prospects. It is an introductory level 3 award that will teach you about teaching and learning concepts specifically relevant to children and young people in primary, secondary, or special schools. This level 3 award in supporting teaching and learning in schools focuses on giving you the skills and knowledge you need to look after children and youth, keep them safe, and communicate effectively.Enrol today and start your learning journey! Benefits you will gain: Top-notch e-learning materials Modules availability 24/7 An easy-to-use online learning platform Flexible learning hours Level 3 Award in Supporting Teaching and Learning in Schools (Regulated qualification) Exquisite customer service Qualification Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools.  Description Learners must achieve all 4 mandatory units to achieve a total credit of 12.From this course you will: Familiarise yourself with the concept of supporting teaching and learning schools Understand how to communicate with children and young people Know how to maintain professional relationships with children and adults Comprehend how schools as an organisation works Study the development process of child and adults Be able to safeguard the wellbeing of children and young people Qualification Purpose This comprehensive Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools course is designed to help students master the knowledge and skills they'll need to function effectively in supporting teaching and learning in schools. Who is this course for The Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools course is for individuals wanting to serve as a qualified professional in the educational sector. Individuals who wish to achieve a sought-after teaching and learning certificate will benefit from its excellent training. Entry Requirements There are no specific entry requirements for this qualification. This qualification is accredited for learners who are at least 16 years old. Focus Awards does not set any other entry requirements, but training providers or colleges may have their own guidelines. Progression Learners wishing to progress from this qualification can undertake the following qualifications: Level 3 Certificate in Supporting Teaching and Learning in Schools Level 3 Certificate in Cover Supervision of Pupils in Schools Level 3 Diploma in Specialist Support for Teaching and Learning in Schools Intermediate/Advanced Level Apprenticeship in Supporting Teaching and Learning in Schools Total Qualification Time Total Qualification Time is comprised of GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning including assessment, which takes place as directed by, but not under the supervision of a lecturer, supervisor or tutor. Total Qualification Time for this qualification is hours. Guided Learning Hours These hours are made up of all contact time, guidance or supervision of a learner by a lecturer, supervisor, tutor, trainer or other appropriate provider of education or training. Guided Learning Hours for this qualification is 80. Method of Assessment: The Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools (RQF) is internallyassessed and externally assured by Focus Awards.Each learner is required to create a portfolio of evidence that demonstrates the achievement of all thelearning outcomes and the assessment criteria associated with each unit.The main pieces of evidence for the portfolio could include: Assessor observation - completed observational checklists on related action plans Witness testimony Learner product Worksheets Assignments / projects / reports Record of oral and written questioning Learner and peer reports Recognition of prior learning (RPL) Evidence may be drawn from actual or simulated situations where appropriate and where permitted by the relevant Sector Skills Council or Sector Skills Body. Career path After receiving the Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools certification, you would be eligible to function as a competent professional as: Senior Teaching Assistant Senior Learning Support Assistant Senior Special Educational Needs Assistant Course Curriculum 15 sections • 40 lectures • 00:00:00 total length •Induction Form: 00:00:00 •Registration Entry Form: 00:00:00 •1. The Principles of Developing Positive Relationships With Children, Young People and Adults: 00:00:00 •2. Communication with Children, Young People and Adults: 00:00:00 •3. Legislation, Policies and Procedures for Confidentiality and Sharing Information, Including Data Protection: 00:00:00 •Unit 01 Assignment: 00:00:00 •1. The Structure of Education from Early Years to Post-compulsory Education: 00:00:00 •2. How Schools are Organised in Terms of Roles and Responsibilities: 00:00:00 •3. Ethos, Mission, Aims and Values of a School: 00:00:00 •4. Laws and Codes of Practice Affecting Work in Schools: 00:00:00 •5. The Purpose of School Policies and Procedures: 00:00:00 •6. The Wider Context in Which Schools Operate: 00:00:00 •Unit 02 Assignment: 00:00:00 •1. Different Aspects of Development From Birth to Adulthood: 00:00:00 •2. Personal and External Factors That Affect Child Development: 00:00:00 •3. Theories of Development and Frameworks to Support Development: 00:00:00 •4. Monitoring and Assessing Children: 00:00:00 •5. Barriers to the Development of Children and Young People: 00:00:00 •6. Early Intervention: 00:00:00 •7. Possible Effects of Different Transitions on Children and Young People's Development: 00:00:00 •Unit 03 Assignment: 00:00:00 •1. Current Legislation and National Guidelines for Safeguarding: 00:00:00 •2. Safeguard Children and Young People: 00:00:00 •3. Inquiries and Serious Case Reviews and Sharing the Findings to Inform Practice: 00:00:00 •4. Data Protection, Information Handling and Sharing: 00:00:00 •5. A Person-Centred Culture: 00:00:00 •6. Partnership Working and Safeguarding: 00:00:00 •7. Roles and Responsibilities of Different Organisations: 00:00:00 •8. Policies and Procedures to Protect Children and Young People and Adults Who Work With Them: 00:00:00 •9. How to Report Concerns about Practice in the Work Setting: 00:00:00 •10. Child Abuse Indicators: 00:00:00 •11. Responding to Children and Young People's Disclosures of Abuse: 00:00:00 •12. Concept of bullying: 00:00:00 •13. Develop Self-esteem and Self-confidence: 00:00:00 •14. Resilience: 00:00:00 •15. Strategies to Help Children Protect Themselves: 00:00:00 •16. Empowerment: 00:00:00 •17. Importance of E-safety: 00:00:00 •Unit 04 Assignment: 00:00:00 •Submit Your Assignments: 00:00:00

Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools
Delivered Online On Demand
£12

IGCSE Combined Science

By Spark Generation

Unleash scientific curiosity with Spark Generation's adaptable study! Dive into flexible learning, exploring the wonders of Combined Science.

IGCSE Combined Science
Delivered Online On Demand48 hours
£4.50

Entomology: Comprehensive Study of Insects

4.3(43)

By John Academy

Explore the intricate world of insects with our comprehensive Entomology course. From the fundamentals of insect anatomy to cutting-edge research methods, delve into taxonomy, physiology, behavior, and more. Uncover the impact of insects on ecosystems, agriculture, and human life. Join us on a captivating journey through the diverse and fascinating realm of entomology. Enroll now for a deeper understanding of these tiny yet essential creatures and their profound influence on the world around us.

Entomology: Comprehensive Study of Insects
Delivered Online On Demand
£23.99

How to start exercising when you have fatigue

By Pamela Rose - Fatigue Coach

We hear how helpful it is to exercise regularly for health and wellbeing. But when you have fatigue it can be difficult to know if this is going to help or hinder. And suspecting it could be the latter, then when is it the right time to start to feel confident about moving more...and gradually starting to exercise? How this webinar will help you I've helped hundreds of people to navigate this element of their recovery journey and I've used this experience to share in this webinar the most successful ways to plan for, and introduce, movement and exercise.  Who is this webinar for? Anyone who thinks they might be nearing a stage where exercise could well be possible again and are keen to ensure it goes well! Whether the goal be to walk, swim, cycle etc.    Please note: This event isn't about how to re-condition and move from severe fatigue to achieving some level of activity. That requires careful 1:1 guidance via my coaching service. This webinar is for those who have a base level of activity but want to be smart about where to build from there.   My help is relevant to anyone tackling a fatigue recovery journey - whether that be due to ME/CFS, Long Covid etc, or perhaps post-operative recovery. Basically, anyone who has - or has had - an energy-related issue that's meant they have to be very careful about what they commit to doing each day.   What topics do you cover?   How to spot when you're doing well enough to start thinking about exercising again How to feel confident about starting to do more The types of exercise that seem to go well at first Guidance and tips about HOW to start incorporating exercising into your recovery plan This is a recording of a live webinar that I held a short time ago. After the main presentation we held a Q&A session, and by purchasing this recording you'll also have access to a written capture of the questions asked, and my responses. Contents The webinar recording In this 49 minute video, hear me give advice and tips on how to tackle these tricky communication situations: Communicating your situation to those you live with/are close to - in a way that goes well, and doesn't negatively impact your health/symptoms How to talk to people who are 'helpfully' trying to tell you how to cure yourself (when you know it's wrong!) Socialising with friends when you have fatigue Navigating conversations at large events (weddings, parties etc) How to talk to people who don't understand fatigue (or even believe in it) How to start exercising webinar.mp4 48 mins104 MB A copy of the slides I presented How to start exercising with fatigue.pdf 1.38 MB The Q&A digest This is a written capture of the Q&A discussion, held after my main presentation. I didn't record the Q&A in order to allow those who attended live to feel comfortable switching their cameras on and participating in the discussion. I hope you find this written summary helpful. How to start exercising when you have fatigue.pdf 147 KB

How to start exercising when you have fatigue
Delivered Online On Demand1 hour
£10

Business Proposal Writing

4.7(160)

By Janets

This business proposal writing course focuses on helping to design and compose proposals that win greater deals. In this course, you will learn the most suitable process and techniques for planning and creating business proposals. You will unveil the secrets of producing successful business proposals and discover how to set language and tone to make your product, service or solution more appealing to the clients. This comprehensive course also introduces a number of tips and tricks to increase the potential success of your proposals. You will determine sources of funding, different types of proposals, step by step instructions of proposal writing, advice on working within a budget and many more. In just 115 Minutes you will: Make successful proposals that promote your value in your organization Compose a proposal that is crisp and easily understood Invent a convincing proposal for both personal and professional benefit Perfectly respond to RFPs/RFQs Be able to plan, draft, and edit proposals with confidence and win more business for your organization Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99. Who is this course for? Business proposal writing course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. This qualification is ideal for: Managers Leaders Office Executives Assistant Managers Office Administrators Businesspeople Secretaries Receptionists Employees Course Content Module 01: Course Overview Module 02: Types of Proposals Module 03: Proposals as a Relationship Builder Module 04: RFPs/RFQs (Requests for Proposals or Request for Quote) Module 05: The Ten Steps of Proposal Writing Module 06: Defining the Needs and Desired Results Module 07: Resources and Activities and Evaluation Module 08: Sustainability and Budget Module 09: Conclusion, Introduction, and Executive Summary

Business Proposal Writing
Delivered Online On Demand1 hour 55 minutes
£9.99

Minute Taker / Audio Typist – 20-in-1 Premium Online Courses Bundle

By Compete High

Capture every word, stay composed under pressure, and organise communications with clarity. The Minute Taker / Audio Typist 20-in-1 bundle is your pathway into office roles where accuracy, discretion, and professionalism matter most. Perfect for those seeking structured admin, meeting, or transcription-related careers—this bundle is your job-readiness shortcut. Description Minute taking and audio typing require more than fast fingers—they demand clarity, structure, and composure. This all-in-one course collection helps you prove those skills to employers in sectors where documentation and communication are critical. Whether you're applying to corporate boards, law firms, medical offices, or virtual admin roles, this training signals your preparedness to handle meetings, calls, and documentation with efficiency and professionalism. Get ahead of the hiring curve by building credibility across 20 employment-focused areas—all for less than the cost of one traditional course. Enrol now before the opportunity times out. FAQ Who should enrol in this bundle? Aspiring secretaries, board assistants, audio typists, VAs, and admin professionals. What types of roles will this help with? Minute taker, transcriptionist, administrative assistant, meeting support, and PA/EA roles. Are the courses suitable for beginners? Yes. No experience is needed—ideal for jobseekers and career switchers alike. Will I get certificates? Yes. Each course includes certification for your CV or LinkedIn profile. Is there a deadline to enrol? Yes. This limited-time offer won’t return once the promotion ends. Which industries will value this bundle? Corporate, legal, public sector, education, healthcare, and remote admin teams.

Minute Taker / Audio Typist – 20-in-1 Premium Online Courses Bundle
Delivered Online On Demand4 hours
£49.99

Telling Stories that Inspire: Create Engagement and Belief so People will Act

By IIL Europe Ltd

Telling Stories that Inspire: Create Engagement and Belief so People will Act In this active presentation, participants will encounter the deep and fascinating body of knowledge around organizational narrative. This isn't about performance or building your "public speaking" skills. It is a recognition that story is a strategic act: Which stories should leaders tell? It begins with selection, because when you tell the right story at the right time the results can be transformational. David Hutchens will introduce participants to storytelling through a lens of change management. They will discover the three stories they should be telling now in order to move the system and engage their team in a context of extreme uncertainty. Attendees of this session will: Explore how stories of continuity, novelty, and transition are needs that every organizational system has. Hear specific examples of how other leaders and organizations are telling these stories. Identify some of the 'narrative assets' (the value-holding stories) that they can start telling right away!

Telling Stories that Inspire: Create Engagement and Belief so People will Act
Delivered Online On Demand6 hours
£15

Graphic Design Training Level 3

By Compete High

Are you ready to take your graphic design skills to the next level? Welcome to Graphic Design Training Level 3, an intensive course designed to equip you with advanced techniques and knowledge in graphic design. Whether you're a seasoned designer looking to refine your skills or a newcomer eager to delve into the world of design, this course offers a comprehensive curriculum to help you achieve your goals.   Module 1: UI vs UX Design In the ever-evolving digital landscape, understanding the difference between User Interface (UI) and User Experience (UX) design is crucial for creating effective and engaging designs. Module 1 delves into the fundamentals of UI and UX design, exploring topics such as user research, wireframing, prototyping, and usability testing. By the end of this module, you'll have a deep understanding of how to design interfaces that not only look visually appealing but also provide seamless and intuitive user experiences. Module 2: Introduction to Canva Canva has revolutionized the way individuals and businesses create stunning graphics, presentations, and marketing materials. In Module 2, you'll learn how to harness the power of Canva to bring your design ideas to life quickly and efficiently. From mastering the platform's intuitive interface to exploring advanced features such as templates, photo editing, and animation, this module will empower you to create professional-looking designs with ease. Module 3: Adobe After Effects Adobe After Effects is a powerhouse tool for creating motion graphics and visual effects for film, video, and multimedia projects. Module 3 introduces you to the fundamentals of After Effects, covering essential techniques such as keyframing, animation principles, masking, and compositing. Whether you're interested in creating dynamic title sequences, stunning visual effects, or engaging motion graphics, this module will provide you with the skills and knowledge to bring your creative visions to life. Module 4: Digital Design In Module 4, you'll explore the exciting world of digital design, where creativity meets technology to produce immersive and interactive experiences. From designing for web and mobile platforms to understanding responsive design principles, this module covers a wide range of topics essential for today's digital designers. You'll also learn how to optimize your designs for various screen sizes and devices, ensuring a seamless user experience across different platforms. Module 5: Understanding the Principles of Design At the heart of every great design lies a solid understanding of the principles of design. Module 5 delves into the core principles that govern all aspects of visual communication, including balance, contrast, alignment, hierarchy, and color theory. Through hands-on exercises and real-world examples, you'll learn how to apply these principles effectively to create designs that are not only visually appealing but also communicate your message effectively to your target audience.   Why Choose Graphic Design Training Level 3? Comprehensive Curriculum: Our course covers a wide range of topics, from UI/UX design to digital design principles, ensuring that you gain a holistic understanding of graphic design. Hands-On Learning: Each module includes practical exercises and projects that allow you to apply the concepts and techniques learned in real-world scenarios. Expert Instruction: Our instructors are experienced graphic designers who are passionate about sharing their knowledge and expertise with aspiring designers. Flexibility: Study at your own pace and on your own schedule with our flexible online learning platform.   Conclusion Graphic Design Training Level 3 is your gateway to mastering the art and science of graphic design. Whether you're looking to advance your career in design or simply want to unleash your creative potential, this course will provide you with the skills, knowledge, and confidence to succeed in the fast-paced world of graphic design. Enroll today and take the first step towards a rewarding and fulfilling career in design. Course Curriculum Module 1_ UI vs UX Design UI vs UX Design 00:00 Module 2_ Introduction to Canva Introduction to Canva 00:00 Module 3_ Adobe After Effects Adobe After Effects 00:00 Module 4_ Digital Design Digital Design 00:00 Module 5_ Understanding the Principles of Design Understanding the Principles of Design 00:00

Graphic Design Training Level 3
Delivered Online On Demand5 hours
£4.99

Customer Service Level 2

By Compete High

Customer Service Level 2: In today's competitive landscape, customer service isn't just a nice-to-have; it's a critical component of business success. The ability to provide exceptional customer service can be the difference between thriving and merely surviving in the market. Building upon the foundational principles covered in Customer Service Level 1, our comprehensive Customer Service Level 2 course delves deeper into advanced strategies and techniques to elevate your customer experience to new heights.   Module 1: Introduction to Customer Service The foundation of exceptional customer service begins with a thorough understanding of its principles and importance. In this module, participants will gain insights into the fundamental concepts of customer service, including its role in business success, the impact of positive customer experiences, and the psychology of customer satisfaction. Through interactive lessons and case studies, learners will develop a solid understanding of why customer service excellence is crucial for organizations across industries. Module 2: Customer Needs Assessment and Problem Solving Anticipating and addressing customer needs effectively is a cornerstone of outstanding customer service. This module equips participants with the skills to assess customer requirements accurately and proactively identify potential issues before they escalate. Through role-playing exercises and real-world scenarios, learners will hone their problem-solving abilities and learn how to tailor solutions to meet the unique needs of each customer. Module 3: Effective Customer Engagement and Relationship Management Building strong and lasting relationships with customers is essential for fostering loyalty and driving repeat business. In this module, participants will discover strategies for engaging customers effectively across various touchpoints, including in-person interactions, phone calls, emails, and social media platforms. Through practical tips and best practices, learners will learn how to cultivate trust, empathy, and rapport with customers, leading to enhanced satisfaction and loyalty. Module 4: Handling Complaints and Service Recovery Even the best organizations encounter challenges and complaints from customers. However, it's how these issues are addressed and resolved that truly sets companies apart. In this module, participants will learn proven techniques for managing customer complaints with professionalism and empathy. From active listening and de-escalation strategies to offering appropriate solutions and service recovery, learners will gain the confidence and skills needed to turn negative experiences into opportunities for customer delight. Module 5: Multi-Channel and Global Customer Service In today's interconnected world, customers expect seamless service experiences across multiple channels and geographic locations. This module explores the complexities of providing customer service in a global, multi-channel environment. Participants will learn how to leverage technology effectively to streamline communication and support processes, while also respecting cultural nuances and preferences. Through case studies and practical exercises, learners will gain insights into best practices for delivering exceptional customer service in diverse settings.   Course Features: Interactive Learning: Engaging multimedia content, including videos, quizzes, and simulations, keeps participants actively involved throughout the course. Expert Instruction: Our experienced instructors bring a wealth of knowledge and real-world experience to guide learners through each module. Practical Applications: From role-playing exercises to case studies, participants will have ample opportunities to apply their newfound knowledge in realistic scenarios. Flexible Learning: Access the course anytime, anywhere, via our user-friendly online platform, allowing participants to learn at their own pace and convenience. Certification: Upon successful completion of the course, participants will receive a certificate, recognizing their commitment to excellence in customer service.   Conclusion: Customer Service Level 2 is designed for professionals who are committed to delivering exceptional customer experiences and driving business success. Through a comprehensive curriculum covering advanced topics such as needs assessment, problem-solving, relationship management, complaint handling, and global service delivery, participants will emerge with the skills and confidence needed to excel in today's competitive marketplace. Join us on this transformative journey and elevate your customer service to the next level. Course Curriculum Module 1 Introduction to Customer Service Introduction to Customer Service 00:00 Module 2 Customer Needs Assessment and Problem Solving Customer Needs Assessment and Problem Solving 00:00 Module 3 Effective Customer Engagement and Relationship Management Effective Customer Engagement and Relationship Management 00:00 Module 4 Handling Complaints and Service Recovery Handling Complaints and Service Recovery 00:00 Module 5 Multi-Channel and Global Customer Service Multi-Channel and Global Customer Service 00:00

Customer Service Level 2
Delivered Online On Demand5 hours
£4.99