Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Learn how to build a positive public image and attract your target market by enrolling in our expertly designed Level 3- Public Relation Course. This course educates you on precise concepts to build mutually beneficial relations between a company and the public to manage and maintain its reputation. Through this course, you will get equipped with a range of developed skills to maintain and manipulate public opinion in various ways. We will train you to develop effective public relations strategies and campaigns to promote great information flow within your organization. Brace yourself for success in a variety of professional fields by enrolling today! Level 3- Public Relation Course has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. This Bundle Consists of the following Premium courses: Course 01: Level 3- Public Relation Course Course 02: Customer Relationship Management Course 03: Media and Public Relations Course 04: Telesales Executive Training Course 05: Sales: Psychology of Customers Course 06: Facilities Management Level 3 Course 07: Online Meeting Management Course 08: Effective Communication Skills Diploma Course 09: The Formula to Talk with Strangers Course 10: Public Speaking and Presentation Skill Course Course 11: Touch Typing Essential Skills Level 3 So, enrol now to advance your PR: Public Relation career! How will I get my Certificate? After successfully completing the PR: Public Relation course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) PS The delivery charge inside the UK is £3.99, and the international students have to pay £9.99. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your PR: Public Relation expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Curriculum: Course 01: Level 3- Public Relation Course Introduction Concepts Management and Organisation of Public Relations Public Relations Tactics and Research Major Fields of Public Relations Practice Part I Major Fields of Public Relations Practice Part II Social Media and PR Crisis management Ethics & Professionalism in Public Relations Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Media and Public Relations Module One: Networking for Success (I) Module Two: Networking For Success (II) Module Three: The Meet and Greet Module Four: Dressing for Success Module Five: Writing Module Six: Setting Goals Module Seven: Media Relations Module Eight: Issues and Crisis Communication Planning Module Nine: Social Media (The PR Toolkit) Module Ten: Employee Communications CPD 110 CPD hours / points Accredited by CPD Quality Standards Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included P.S. The delivery charge inside the UK is £3.99, and the international students have to pay £9.99.
For any business to flourish, customer satisfaction is vital. Whether you are a businessperson looking for effective ways of managing customers or a job seeker looking to step into the customer management sector, our Customer Management Training course is the perfect fit for you. Therefore, enrol without delay! Our expertly designed training materials give students the information and skills to manage and sustain client relationships effectively. The course covers various subjects, including communication, problem-solving, and customer service. Participants will learn how to recognise and comprehend the requirements and expectations of clients and how to deliver first-rate customer service. Communication strategies, including active listening and effective verbal and written communication, will also be covered throughout the course. Participants will also learn how to handle and address customer complaints as well as how to convert dissatisfied clients into ones who are satisfied. Additionally, crucial abilities like time management, dispute resolution, and creating and maintaining long-term client relationships will be covered in the course. Upon completion, participants will have the knowledge and skills to manage customer relationships and provide excellent customer service effectively. This training can help improve customer satisfaction, increase sales, and improve a business's overall performance. What you'll learn Acknowledging effective customer service techniques and identifying and understanding customer needs and expectations. Knowledge of communication techniques, such as active listening and effective verbal and written communication. Techniques for handling and resolving customer complaints and turning unhappy customers into satisfied ones. Comprehending time management and conflict resolution skills and how to build and maintain long-term customer relationships. Knowledge of the latest customer management technologies and tools, such as CRM software and analytics. This Customer Management Training is designed by industry experts and will give you a thorough understanding of this topic. Our courses are designed with easy-to-understand modules that break down each topic and give our learners proper training on the subject. If you want to work in this sector and stand out from the rest of the competition, then our course is the perfect place to start. We guarantee that you will gain relevant skills and will gain tremendous knowledge on the subject. And the professional qualifications that you achieve after completing the course will help you greatly in procuring a job in the relevant field. Enjoy a pleasant learning experience with the Academy for Health & Fitness. Enrol in our course Today! Learning Outcomes Skills You Will Gain From This Training Customer service Problem-solving Communication Stress Management Why should you choose the course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Training program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Here is a curriculum breakdown : Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You, and Next Steps Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment, after which you will receive instant results. Show off Your New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals who want to improve their skills and knowledge in managing customer relationships. Sales and marketing professionals who want to learn best practices for managing customer interactions and building customer loyalty. Business owners and managers who want to ensure their employees have the skills and knowledge needed to provide excellent customer service. Job seekers looking to expand their skills and increase their chances of landing a job in a customer-facing role. Anyone who wants to learn more about effective customer management and how to create positive customer experiences. Career path Our course will aid the learners in advancing their careers in the following fields - Customer Service Manager - £20,000 - £35,000 per year. Sales Manager - £30,000 - £50,000 per year. Marketing Manager - £30,000 - £60,000 per year. Operations Manager - £35,000 - £70,000 per year. Business Development Manager - £30,000 - £60,000 per year.
There are a lot of challenges faced by entrepreneurs in businesses. These challenges can make or break a business. So, as a businessman or an entrepreneur, it's necessary to achieve the skills to beat these challenges and turn the odds into your favour. This Best Business Productivity Training Course is designed to train you with the strategies and techniques that are necessary to make your business more productive. in this productivity training, you will discover specific tools, strategies and techniques to beat the challenges of your business. You'll learn about the secrets of a successful business that are followed by the great leaders and managers of the business world. What you'll learn Specific Tools, Strategies & Techniques That Will Make You & Your Staff FAR More Productive Multiple Strategies For Boosting Employee Performance How To Quickly Take Your Company Or Division To The Next Level How To Get The Best Results Out Of All Your Employees How To Use Teams To Create Amazing Results And Profits How To Plan & Prioritize Effectively Tools Strategies & Techniques That Will Help Your Employees Work At Their Highest Level How To Plan & Prioritize Effectively Who is this Course for? This course a perfect fit for anyone who is interested in learning the best business strategies including: Leaders Managers HRs CEOs Business Owners Directors Requirements Basic business knowledge. This course fully compatible with any kind of device. Whether you are using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time, without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course and will be equipped with the necessary knowledge and skills required to succeed in this sector. All of our courses are CPD and IAO accredited, so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Introduction Prof. Paul Course Intro FREE 00:03:00 Productivity Training Productivity Part 1 FREE 00:12:00 Productivity Part 2 00:12:00 Productivity Part 3 00:13:00 Project Management Training Project Management Part 1 00:15:00 Project Management Part 2 00:17:00 Teamwork Training Teamwork - Part 1 00:12:00 Teamwork - Part 2 00:12:00 Teamwork - Part 3 00:13:00 Communication Training Communication - Part 1 00:17:00 Communication - Part 2 00:18:00
Are you ready to step into a supervisory role or enhance your existing skills? Our comprehensive Supervisor Training course is designed to equip you with the knowledge and tools necessary to excel in any supervisory position. Whether you're a new supervisor or looking to refine your leadership abilities, this course will provide you with the essential skills to manage teams effectively, communicate efficiently, and handle the challenges of supervision with confidence. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this Supervisor Training curriculum, learners will gain essential skills to effectively manage and lead teams. They will understand the important role of supervision and develop crucial communication skills needed to convey ideas clearly and build strong relationships with employees. The training covers effective methods for managing and guiding employees, including recruitment and dismissal processes. Learners will also learn strategies for handling conflicts that may arise in the workplace, promoting a harmonious work environment. Additionally, they will be trained in cybersecurity practices, ensuring they understand how to protect company and employee data. This curriculum provides interactive training tailored for new supervisors, equipping them with practical knowledge and tools to succeed in their roles and contribute positively to organizational growth and success. Course Curriculum Module 01: Fundamentals of Supervisor Training Module 02: Understanding the Role of Supervision Module 03: Essential Skills in Supervision Module 04: Communication Skill Development Module 05: Employee Management Module 06: Recruitment and Dismissal Module 07: Conflict Management Module 08: Interactive Training for New Supervisors Module 09: Cybersecurity for Employees Learning Outcomes: Understand fundamentals of supervision and its importance in organizations. Develop essential communication skills for effective supervisory roles. Manage employee performance and conduct recruitment and dismissal procedures confidently. Resolve conflicts in the workplace using effective conflict management strategies. Equip new supervisors with interactive training techniques for successful onboarding. Implement cybersecurity practices to ensure employee data protection and organizational security. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? New supervisors seeking foundational skills in management and leadership. Experienced employees transitioning into supervisory roles for career advancement. HR professionals involved in recruitment, employee management, and conflict resolution. Managers aiming to enhance their communication and supervision skills. Individuals interested in understanding the responsibilities of a supervisor. Career path Operations Supervisor Team Leader Shift Manager HR Supervisor Department Manager Office Supervisor Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
For serious singing professionals, teachers and coachesTake your communication and diagnosis skills to the next level Real life singing lessons for you to watch and analyseTeaching across music genres - lessons in classical, Musical Theatre and CCMTeaching across ages - from teen twins to retiredWatch Gillyanne and Jeremy coach the students in online masterclasses What you will discover Unit 1 - The focus mindmap. What you should be listening and watching for the first time you meet a student. Plus two masterclasses with male voice on a classic musical theatre song and a contemporary Indie pop song Unit 2 - The braindump Sorting your thoughts out when working with singers. Plus watching a "group" lesson with female twins, covering vocal warmups and classical repertoire (Purcell). Unit 3 - Coaching an avocational singer Working with a retired singer on classical and light classical repertoire (Quilter and Vivaldi). Legato line, diction and phrasing Units 4 and 5 are live with Gillyanne and Jeremy - dates will be arranged after purchase to suit the group Finding the key focus for each student in each lesson Discovering how the Brain Dump method can revolutionise your diagnostic skills, whether live in person or teaching online Using the Brain Dump method and filtering to create new exercises based on your student's needs that day Developing a robust process for teaching one student regularly, from first Brain Dump to future lesson planning, plus tracking progress and creating solutions Who we are We are Dr Gillyanne Kayes (singing voice specialist) and Jeremy Fisher (vocal & performance coach). We're both avid tea drinkers (Gillyanne loves builder's tea and first flush Darjeeling, Jeremy's a black-tea-no-sugar Ceylon drinker, but his favourite tea-du-jour is Royal Blend from Fortnum and Mason in London. We've co-taught for more than 25 years all over the world. We've written 10 books on vocal technique, including five Amazon #1 bestsellers. We've been creating vocal training resources since 2004, including courses, DVDs, CDs, ebooks, the Build Your Own Larynx template and most recently the amazing online Learning Lounge with over 600 voice training resources. We love helping people find and share their truth as teachers and performers. Cheers!
Learn more about the elements of sales through Sales Management and Marketing course, relying on talent and techniques used by successful sales organizations. Through the use of digital media and other interactive client communication methods, Sales Management and Marketing course adapts traditional sales concepts to the evolving corporate world. You will get FREE Communication Skills course along with this sales management and marketing diploma course. Key Highlights for Sales Management and Marketing: 2 CPD Accredited Courses Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced online course Modules Curriculum Breakdown of Sales Management and Marketing: Module 01: Introduction to Sales Module 02: Sales Growth Module 03: Sales Hypnosis Module 04: Sales Presentation Module 05: Sales and Marketing Module 06: Leverage and Limitations Module 07: Communication Skills Module 08: Sales Negotiations Module 09: Dealing with Customers Module 10: Handling Objections Module 11: Tips and Tricks for Sale Certification CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in Sales Management and Marketing course. However, This course particularly effective for- Students Recent graduates Job Seekers in related field Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill Requirements Learners seeking to enrol for the Sales Management and Marketing Course should meet the following requirements; Basic knowledge of English Language, which you have already Basic Knowledge of Information & Communication Technologies for studying online or digital platform Stable Internet or Data connection in your learning devices Career path After completing Sales Management and Marketing course, you can explore trendy and in-demand jobs related to this course. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each
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This Bundle Package includes: Course 01: Advanced Diploma in Cabin Crew at QLS Level 7 10 Additional CPDQS Accredited Premium Courses - Course 01: Emotional Intelligence and Human Behaviour Course 02: Communication Skills Masterclass Course 03: Personal Development Coach Online Course Course 04: Decision-Making and Critical Thinking Training Course 05: Diploma in Creative Problem Solving Course 06: Cross-Cultural Awareness Training Course 07: Paediatric First Aid (Emergency Care) Course 08: Introduction to Aviation Law Training Course 09: Emergency Care for Heart Attack Course 10: Personal Hygiene Course Success becomes a lot simpler with this bundle package, which allows you to monetise your skills. This bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. This premium online bundle course, named Cabin Crew, supports your professional growth with Quality Licence Scheme endorsement, as well as CPDQS accreditation. 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Start your learning journey straight away with this bundle and take a step toward a brighter future! *** Course Curriculum: *** >> Advanced Diploma in Cabin Crew at QLS Level 7 Introduction to Aircraft Cabin Crew Understanding Different Types of Airlines Role of Regulatory Bodies and Trade Associations Things to Know about a Cabin Crew Life Cabin Crew Interview Formats Training Procedures Aviation Abbreviation and Airport Codes The Layout of a Commercial Aircraft Departments of Airlines and their Interconnection with Cabin Crew Knowledge of Currencies, 24 Hour Clock and Phonetic Alphabet Basic Knowledge of Weather Regarding Aviation Duties of a Cabin Crew Communication with the Passenger Aircraft Galley Emergency Evacuation System Tackling the Event of a Fire Medical First Aid Crew Resource Management What is the Assessment Process? We offer an integrated assessment framework to make the process of evaluating learners easier. 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For Additional the Quality Licence Scheme Endorsed Certificate you have to pay the price based on the Level of these Courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPDQS Upon finishing the Cabin Crew Bundle Courses, you need to order to receive a Certificate Accredited by CPDQS that is recognised all over the UK and also internationally. The pricing schemes are - 10 GBP for Digital Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) CPD 280 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates CPD QS Accredited Certificate Hard copy certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Digital certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location. The Comprehensive Guide to Cabin Crew Careers - CPD Certified Hard copy certificate - Included
Are you ready to master the art of persuasive writing? The Copywriting: Copywriting & Copy Editing With Complete Career Guide Course is designed to guide you through the essential techniques of writing compelling copy that grabs attention and drives action. In this course, you’ll learn how to craft words that leave an impact, whether for advertising, marketing, or any business communication. With expert insight, you’ll explore various forms of copywriting, from web content to social media posts, ensuring you can adjust your tone and style to suit different purposes. Alongside copywriting, you’ll gain an understanding of the intricacies of copy editing—making sure your work is polished, concise, and error-free. By the end of the course, you'll have the tools to craft copy that is not only grammatically correct but also persuasive and engaging. In the fast-paced digital world, the demand for skilled copywriters is ever-growing, making this course a valuable step for anyone looking to enter or excel in the industry. Ready to turn your words into powerful tools? Join now and start shaping the future of your writing career! ________________________________________________________________________ Key Features: CPD Certified 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Copywriting Module 01: Introduction to Copywriting Module 02: Basics of Copywriting Module 03: Eye-Catching Headlines Module 04: Attention-Grabbing Advertisements Module 05: Essential Copywriting Skills Module 06: Online Copywriting Module 07: Press Related Copywriting Module 08: Print Media Copywriting Module 09: Copywriting for Mainstream Media Module 10: Copywriting for Other Media Module 11: How to Write Better Copy Module 12: Making an Impact with Creative Copy Module 13: So You Want to be a Copywriter? Module 14: Final Tips Proofreading & Copy Editing Module 01: Proofreading Basics Module 02: Applying the Style Guide Module 03: Spelling and Grammar Module 04: Proofreading on Paper Module 05: Proofreading On-Screen Module 06: Copy-Editing Basics Module 07: Copy-Editing - The Use of Language Module 08: Copy-Editing - Checking Accuracy and Facts Module 09: Copy-Editing - The Beginning and The End Module 10: Copy-Editing - Legal Checks Module 11: Finding Work and Developing Your Career ________________________________________________________________________ Complete Career Guide for Copywriting: Copywriting & Copy Editing (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Copywriting . In addition to mastering the essentials of Copywriting , you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Copywriting . Your dream career starts here! List of career guide courses included in Copywriting: Copywriting & Copy Editing With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Master Copywriting Techniques: Craft compelling and effective copy across various media. Refine Proofreading Skills: Demonstrate proficiency in proofreading for accuracy and style. Apply Style Guides: Implement style guides for consistent and professional content. Enhance Grammar and Spelling: Polish written materials with impeccable grammar and spelling. Navigate Diverse Media Platforms: Adapt copywriting skills to online, print, and press environments. Develop Career Strategies: Explore job opportunities and strategies for a successful copywriting career. ________________________________________________________________________ Accreditation All of our courses, including the course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Copywriters seeking versatile skills. Individuals desiring proofreading proficiency. Writers aiming for diverse media adaptability. Career changers exploring creative writing avenues. Career path Copywriter - £25K to 45K/year. Content Editor - £28K to 50K/year. Marketing Communications Specialist - £30K to 55K/year. Advertising Copy Manager - £35K to 60K/year. Media Content Producer - £27K to 48K/year. Certificates 11 CPD Accredited e-Certificates Digital certificate - Included 11 CPD Accredited Hard Copy Certificates Hard copy certificate - Included
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Are you looking to improve your current abilities or make a career move? Our unique Hotel Management & Administrative Skills Course might help you get there! Expand your expertise with high-quality training - study and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Hotel online training course. Students can expect to complete this Hotel Management & Administrative Skills training course in around 7 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. This course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of this course, you will receive an instant e-certificate as proof of comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. The covers everything you need in order to progress in your chosen career. Enrolling on this course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. The Hotel Management & Administrative Skills course has been designed by experts, to create a rich and in-depth training experience for all the students who enrol on it. Enrol on the course now and get instant access to all course materials. Then, enjoy the course materials online from any internet-enabled device and learn when it suits you. Start your learning journey with this course straight away and take a step forward in securing a better future! Why should you choose this course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete this program in your own time, at your own pace Each of our students gets full 24/7 tutor support Curriculum of this Course: Our course consists of the following learning modules: Introduction to the Course Course Objectives Module 01: An Overview of Hotel Reception Customer Service Duties Financial Duties Overlap with Concierge Required Skills Promotion Potential Essential Skills for a Receptionist Hotel Receptionist Training Basic Training Technology Training Other Duties Length of Training Become a Successful Hotel Receptionist Learning About the Role Gaining Experience Finding a Job Career Path Ideal Skills Working Hours, Patterns and Environment Career Path and Progression Module 02: Hotel Reception Standard Procedures Standard Operating Procedures Most Common Tasks in The Hotel Reception Guest Registration and Check in Process Email Bookings Pre-Arrival Checks Module 03: Customer Service in Hotel Reception Customer Service High Quality Customer Service Module 04: Communication Skills Required for Hotel Reception The Importance of Effective Communication Verbal Communication Visual Communication Benefits of Effective Communication in the Hotel Industry Conduct Staff Training Results of Great Communication Skills Importance of Front Office Communication Interdepartmental Communication Switchboard Operators Do's and Don'ts of Hotel Communication Essential Attributes of Front Office Staff Effective Speaking The Effect of Breath on Voice and Speech Vocal Production Module 05: Telephone Handling in a Hotel Call Handling Greeting the Call Blind Transfer Reservation Enquiries Ending the Call For Reservations For General Enquiries Build Telephone Skills for Telephone Operators Telephone Systems for Hotels An Intelligent, Affordable Phone System for Your Hotel Enhancing Your Guests' Experience Supporting Different Users Drive Down Voice and Data Costs Increasing Your Revenue Module 06: How to Handle Difficult Hotel Guests Dealing with Stressful Situations Dealing with the Noise Issue Patience Is the Key How to Deal with An Angry Hotel Customer Follow Up The Bottom Line Module 07: Administrative Skills as a Hotel Receptionist Skills Why Organizational Skills Are Important Module 08: Computer Skills and Programs Top Computer Skills Module 09: Brand Standards in the Hospitality World Introduction to Branding in the Hospitality Industry The Importance of Branding to Your Hospitality Business Building Your Brand Target Whom You Want to Serve Give Customers a Great Experience at Every Point of Contact Module 10: Being a Team Player: Working with Other Hotel Departments Important Aspects to Encourage Teamwork in Hospitality Qualities that Make a Good Team Player Great Characteristics of a Great Team Player Module 11: Safety and Security in the Hotel Use Intelligent Access Control Systems Move to Mobile Keys Install Advanced Surveillance Technology Train Employees to Know Safety Procedures Keep Your Guests Informed Tighten Cyber Security Some Ways to Help Boost Hotel Security for Guests and Employees Safety and Security of Guests, Employees and Assets Bomb Threat Security Safety and Security Measures for Women Hotel Guests Safety Issues Fire in Hotel Module 12: Sales and Marketing as a Hotel Receptionist Selling Techniques Brainstorming areas for promotion Sales Skills Tools for Marketing Your Hospitality Business Module 13: Dressing the Part: Creating the Professional Look in Hospitality Dressing for a Hospitality Job What to Wear for a Restaurant Job What to Wear for a Hotel Job What to Wear for a Resort or Spa Job What to Wear to a Hospitality Interview Module 14: Keeping Stress Under Control on the Job Stress in the Workplace When is Workplace Stress Too Much? How Managers or Employers Can Reduce Stress at Work Module 15: Legal Issues in Hospitality Hotels Laws UK Importance of Knowledge of Laws in The Hospitality Industry How OSHA Regulations Affect the Hotel Business Module 16: The Future for Hotel Receptionists The Role of the Hotel Receptionist Skills of a Good Receptionist Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. Show off Your New Skills With a Certification of Completion The learners have to successfully complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. Who is this course for? Is This Hotel Management & Administrative Skills Course Right for You? This course is ideal for anyone interested in this topic and who wants to learn more about it. This course will help you gain a strong understanding of the core concepts and will allow you to gain in-depth knowledge of the subject matter. This course is suitable for everyone. There are no specific entry requirements, and you can access the course materials from anywhere in the world. Requirements There are no previous knowledge requirements for the Hotel Management & Administrative Skills program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this course without any hesitation. All students must have a passion for learning and literacy, as well as being over the age of 16. Browse this 100% online course from any internet device, including your computer, tablet or smartphone. Study at your own pace and earn an industry Skillset with this course. Career path This Hotel Management & Administrative Skills course will help you to kickstart or take your career in the relevant sector to the next level. This course will help you achieve a position of respect and dignity, and you will be able to get ahead of the competition. The certificate will add significant weight to your CV and will help you in procuring jobs in the relevant industry.