8631 Communication courses in Linlithgow delivered On Demand

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Business Writing will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Business Writing will help you keep ahead of the pack. The Business Writing incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this Business Writing will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Business Writing, you can equip yourself with the essentials to keep you afloat into the competition. Along with thiscourse, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Business Writing? Course 1: Proofreading & Copyediting Course 2: Email Writing Training Course 3: Advanced Diploma in Copywriting Course 4: Level 2 Microsoft Office Essentials Course 5: Touch Typing Essentials Course 6: Document Control Course 7: GDPR Data Protection Level 5 Course 8: Minute Taking Essentials Level 2 Course 9: Improve English Spelling, Punctuation, Grammar and Pronunciation Course 10: Time Management So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Business Writing: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum Course 1: Business Writing Words to Cut Building Strong Sentences SCQA How to Write Punchy Summaries Words that Work, Feedback that Improves Proof Reading Makes Perfect Course 2: Proofreading & Copyediting Module 01: Proofreading Basics Module 02: Applying the Style Guide Module 03: Spelling and Grammar Module 04: Proofreading on Paper Module 05: Proofreading On-Screen Module 06: Copy-Editing Basics Module 07: Copy-Editing - The Use of Language Module 08: Copy-Editing - Checking Accuracy and Facts Module 09: Copy-Editing - The Beginning and The End Module 10: Copy-Editing - Legal Checks Module 11: Finding Work and Developing Your Career Course 3: Email Writing Training Module 1: E-Mail Communications Module 2: Fundamentals of Writing Effective E-mails Module 3: Manage Your E-mail Module 4: Writing Styles and Tone Module 5: Additional Tips for Writing Effective E-Mail Module 6: Exercise Caution Course 4: Advanced Diploma in Copywriting Module 1: Introduction to Copywriting Module 2: Basics of Copywriting Module 3: Eye-Catching Headlines Module 4: Attention-Grabbing Advertisements Module 5: Essential Copywriting Skills Module 6: Online Copywriting Module 7: Press Related Copywriting Module 8: Print Media Copywriting Module 9: Copywriting for Mainstream Media Module 10: Copywriting for Other Media Module 11: How to Write Better Copy Module 12: Final Tips Course 5: Level 2 Microsoft Office Essentials Excel 2016 Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Word 2016 Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) PowerPoint 2016 PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentatin Access 2016 Introduction to Access Modify Data Working with Queries Access Forms Working with Reports Course 6: Touch Typing Essentials Introduction How to Set up Your Computer How to type the letters F and J How to type the letters D and K How to type the letters S and L How to type the letter A and ; (semicolon) How to type the letters E and I How to type the letters R and U How to type the letters T and O How to type CAPITAL letters How to type the letter C and , (Comma) How to type the letters G and H How to type the letters N and V How to type the letters W and M How to type the letters Q and P How to type the letters B and Y How to type the letters Z and X How to type Colon and Semicolon How to type Full Stop and Comma How to type Question Mark and Exclamation Mark How to type Dash, Parentheses and Quotation Marks Course 7: Document Control Module 1: Introduction to Document Control Module 2: Principles of Document Control and Elements of Document Control Environment Module 3: Document Control Lifecycle Module 4: Document Control Strategies and Instruments Module 5: Document Management Module 6: Quality Assurance and Controlling Quality of Documents Module 7: Project Document Control Module 8: Electronic Document Management Systems and Soft Copy Documentation Course 8: GDPR Data Protection Level 5 Module 01: GDPR Basics Module 02: GDPR Explained Module 03: Lawful Basis for Preparation Module 04: Rights and Breaches Module 05: Responsibilities and Obligations Course 9: Minute Taking Essentials Level 2 Module 01: Introduction to Minute Writing Module 02: Preparation for Minute Taking Module 03: The Meeting Structure Module 04: Minute Meeting, Decision and Action Module 05: Roles and Responsibility of Minute Taker Module 06: Tips for Minute Taking Module 07: Technology in Minute Taking Module 08: Building Confidence Course 10: Improve English Spelling, Punctuation, Grammar and Pronunciation British English Pronunciation & Accent Introduction Where to place a stress in a world Words whose meaning changes depending on the stress Vowel Sounds Schwa Vowels before R Digraphs Pronouncing the letter R The two "TH" sounds Recap Course 11: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in thisbundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our bundle is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various certifications will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Business Writing) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

If you're looking to take on a rewarding role in healthcare, the Adult Nursing and Healthcare Assistant course is your first step. With a focus on both nursing and healthcare assistant responsibilities, this course provides a thorough understanding of the essential skills needed for these critical roles. Learn the key concepts that shape healthcare, from patient care techniques to understanding the daily challenges faced by healthcare professionals. The course structure is designed to be flexible, allowing you to study at your own pace without the need for physical attendance. As the demand for healthcare assistants continues to rise, the opportunities in this field are both plentiful and rewarding. Whether you're aiming to work in a hospital, a nursing home, or in the community, this course will guide you through the essential knowledge and tasks expected in these roles. The course helps you build confidence in your ability to support both patients and the healthcare team. With the right knowledge, you will be well-equipped to make a meaningful contribution to the healthcare sector while gaining the valuable skills needed for success in this important field. ________________________________________________________________________ Key Features: CPD Certified 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Adult Nursing Module 01: Introduction to Nursing Module 02: Working in Different Healthcare Settings Module 03: Legal, Standards and Professional Aspects of Ethical Practice: Part - 1 Module 04: Legal, Standards and Professional Aspects of Ethical Practice: Part - 2 Module 05: Effective Communication in Nursing Module 06: Health and Safety in Nursing Module 07: Hygiene in Nursing Module 08: Infection Control Module 09: Asepsis in Nursing Module 10: Medication Administration in Nursing Module 11: Understanding the Immune System in Nursing Module 12: Rest and Sleep Management in Nursing Module 13: Mobility and Immobility Issues of Patients in Nursing Module 14: Pain Management for Nurses Module 15: Nutrition in Nursing Module 16: Fluid and Electrolyte Balance Module 17: Assisting with Elimination Module 18: Oxygenation in Nursing Healthcare Assistant Module 01: Working in Different Healthcare Settings Module 02: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Module 03: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Module 04: Maintaining Medical Records Module 05: Confidentiality in a Medical Environment Module 06: Health and Safety Responsibilities Module 07: Hygiene in Nursing Module 08: Infection Control Module 09: Mobility and Immobility Issues of Patients in Nursing Module 10: Rights and Responsibilities as a Health and Social Care Worker Module 11: Role as A Caregiver and Healthcare Professional Module 12: Providing Care or Treatment to People Who Lack Capacity Module 13: Managing Service Delivery in Health and Social Care Module 14: Medical Jargon and Terminology Module 15: Effects of Covid-19 on Human Life Module 16: Preventions and Social Measures to Be Taken Module 17: Information Technology in Health Care Module 18: Artificial Intelligence, Data Science and Technological Solutions against Covid-19 ________________________________________________________________________ Complete Career Guide for Adult Nursing and Healthcare Assistant (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Healthcare. In addition to mastering the essentials of Healthcare, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Healthcare. Your dream career starts here! List of career guide courses included in Adult Nursing and Healthcare Assistant With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Understand legal and ethical aspects, ensuring professional healthcare practices. Master effective communication, vital for patient interaction and interdisciplinary collaboration. Demonstrate proficiency in infection control, maintaining a safe healthcare environment. Acquire skills in medication administration, fostering responsible and accurate care delivery. Explore the effects of Covid-19, learning preventive measures and their application. Embrace technological advancements, including AI and data science, enhancing healthcare practices. ________________________________________________________________________ Accreditation All of our courses, including the Adult Nursing and Healthcare Assistant With Complete Career Guide, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Adult Nursing and Healthcare Assistant With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring healthcare assistants and nurses seeking foundational knowledge. Individuals pursuing roles in health and social care settings. Professionals aiming to expand their understanding of legal and ethical aspects. Those interested in the intersection of technology and healthcare. Individuals keen on combating challenges posed by infectious diseases. Career path Healthcare Assistant - £18K to 24K/year. Registered Nurse - £24K to 32K/year. Clinical Support Worker - £20K to 28K/year. Community Health Worker - £22K to 30K/year. Health and Social Care Coordinator - £25K to 35K/year. Certificates 11 CPD Accredited e-Certificates Digital certificate - Included 11 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

Overview This comprehensive course on Boost Your Business Productivity - Advanced will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Boost Your Business Productivity - Advanced comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? Our Boost Your Business Productivity - Advanced is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Requirements Our Boost Your Business Productivity - Advanced is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 5 sections • 14 lectures • 02:24:00 total length •Prof. Paul Course Intro: 00:03:00 •Productivity Part 1: 00:12:00 •Productivity Part 2: 00:12:00 •Productivity Part 3: 00:13:00 •Project Management Part 1: 00:15:00 •Project Management Part 2: 00:17:00 •Teamwork Stats & Beginning Concepts: 00:09:00 •Teamwork - Part 1: 00:09:00 •Teamwork - Part 3: 00:09:00 •Teamwork - Part 2: 00:09:00 •Communication Stats & Beginning Concepts: 00:09:00 •Communication - Part 1: 00:09:00 •Communication - Part 2: 00:09:00 •Communication - Part 3: 00:09:00

Tired of browsing and searching for a Conveyancing course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Conveyancing bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Conveyancing course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Conveyancing and help you along your learning journey. Advanced audio-visual learning modules of these Conveyancing courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Conveyancing, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Conveyancing Bundle Consists of the following Premium courses: Course 01: Conveyancing- Online Diploma Course Course 02: Paralegal Course 03: Property Law and Legislation Course 04: Understanding Wills and Probate Laws - Level 2 Course 05: Contract Manager Diploma Course 06: Estate Agent & Property Management Course 07: Construction Industry Scheme (CIS) Course 08: Workplace Confidentiality Course 09: Document Control Course 10: GDPR Data Protection Level 5 Course 11: Customer Service Training Complete Diploma Course 12: Effective Communication Skills Diploma Course 13: Business Writing Course 14: Time Management Enrol now in Conveyancing to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Conveyancing expertise and essential knowledge, which will assist you in reaching your goal. Course 01: Conveyancing- Online Diploma Course Introduction Key Conveyancing Fundamentals Property Law & Practice Land Registry Updates and Law Law of Contract Landlord and Tenant Standard Transactions Understanding Accounting Procedures Preparing Legal Documents Taxation Issues for Conveyancers ---------- Other Courses Are --------- Course 02: Paralegal Course 03: Property Law and Legislation Course 04: Understanding Wills and Probate Laws - Level 2 Course 05: Contract Manager Diploma Course 06: Estate Agent & Property Management Course 07: Construction Industry Scheme (CIS) Course 08: Workplace Confidentiality Course 09: Document Control Course 10: GDPR Data Protection Level 5 Course 11: Customer Service Training Complete Diploma Course 12: Effective Communication Skills Diploma Course 13: Business Writing Course 14: Time Management How will I get my Certificate? PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Conveyancing bundle. Requirements Our Conveyancing course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Conveyancing- Online Diploma Course) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Conveyancing- Online Diploma Course) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

🌟 Unlock the Secrets to Mastering Parenting Excellence! 🌟 Are you ready to transform your parenting journey and build a deep, meaningful connection with your child? Introducing our groundbreaking online course: Mastering Parenting Excellence! This comprehensive program is designed to empower parents like you with the knowledge and skills needed to navigate the challenging yet rewarding world of parenting.   🚀 Course Overview: 🌈 Introduction: Embark on a journey to redefine your parenting approach and create a harmonious family environment. 🎯 Module 1: Goals & First Concepts: Establish clear goals and grasp fundamental concepts that will set the foundation for your parenting success. 💖 Module 2: The Power Of Relationships: Discover the transformative impact of building strong, positive relationships within your family. 🚫 Module 3: The Myth Of Nothing To It Parenting: Uncover the truth behind effective parenting and dispel common myths that may be hindering your progress. 🔄 Module 4: The 2 Phases Of Parenting: Navigate the different phases of your child's development with confidence and understanding. 🌱 Module 5: The Power Of Mentoring Your Child: Become a mentor to your child, fostering growth, resilience, and a lifelong love for learning. 🌟 Module 6: Teaching Children Values They Will Keep!: Learn strategies to instill core values that will guide your child throughout their life. 🌍 Module 7: Parenting Basics ... And Beyond!: Master the essential basics of parenting and explore advanced techniques to elevate your parenting game. 🗣 Module 8: Powerful Communication Skills: Enhance your communication skills to build trust, understanding, and open dialogue with your child. 🔄 Module 9: The Power Of Re-Framing & Building Agreements: Transform challenges into opportunities through the art of re-framing and establish agreements for a harmonious family life. ❓ Module 10: WHY Do Kids Do The Things They Do: Gain insights into the psychology behind your child's behavior and learn effective strategies to address their needs. 🤝 Module 11: The Parents Pledge: Commit to being the best parent you can be with a personalized pledge to guide your parenting journey. 🔗 Module 12: Disciplining The RIGHT Way: Explore effective and compassionate discipline methods that nurture growth and understanding. 🌈 Module 13: The Power of Life Lessons: Cap off your journey with the exploration of life lessons and how they shape your child's character.   🎓 Enroll now and embark on a transformational parenting experience! Invest in your family's future and unlock the secrets to Mastering Parenting Excellence. Join our community of empowered parents today! Course Curriculum Module 1: Goals & First Concepts Goals & First Concepts 11:55 Module 2: The Power Of Relationships The Power Of Relationships 17:25 Module 3: The Myth Of Nothing To It Parenting The Myth Of Nothing To It Parenting 30:41 Module 4: The 2 Phases Of Parenting The 2 Phases Of Parenting 26:24 Module 5: The Power Of Mentoring Your Child The Power Of Mentoring Your Child 16:40 Module 6: Teaching Children Values They Will Keep! Teaching Children Values They Will Keep! 13:11 Module 7: Parenting Basics ... And Beyond! Parenting Basics ... And Beyond! 05:01 Module 8: Powerful Communication Skills Powerful Communication Skills 32:38 Module 9: The Power Of Re-Framing & Building Agreements The Power Of Re-Framing & Building Agreements 13:12 Module 10: WHY Do Kids Do The Things They Do WHY Do Kids Do The Things They Do 14:38 Module 11: The Parents Pledge The Parents Pledge 15:56 Module 12: Disciplining The RIGHT Way Disciplining The RIGHT Way Module 13: The Power of Life Lessons The Power of Life Lessons 10:26

Words can make or break or break a good first impression. Choose them carefully. Discover why it is important to use positive language, expressing what you can do, not what you can't. Understand how to be specific in your written and spoken communication and how to end your sentences appropriately. Be careful how you express yourself. You may not be preventing wars, but one word can save or lose a valued customer! Learning Objectives Explain the power of words used in business, Choose appropriate, more powerful word choices, Edit writing to use less words for more impact Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Gain essential knowledge and practical skills related to catheter care with our comprehensive e-learning course. Designed for healthcare professionals, students, caregivers, and individuals interested in medical care.

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.

Our Adult Nursing Training Course will furnish you with the information and essential skills to proficiently care for adult patients within the healthcare system. This comprehensive programme equips learners with essential skills in patient care, communication, and medication administration, preparing them for roles as adult nurses or healthcare assistants.

Receptionist Skills 2021- Overview Did you know? In the UK, 70% of first impressions of a company are formed at the reception desk. That's YOU holding the key to building trust and setting the tone for every interaction. But are you ready to unlock your full potential as a receptionist? Our Receptionist Skills 2021 course equips you with the skills and knowledge to become an excellent receptionist, the backbone of your company's success. In this Receptionist Skills 2021 course, you will learn to craft a killer CV and cover letter and project unwavering professionalism, reflecting your company's brand values like a pro. In this course, you will learn the ins and outs of mail services, shipping, and travel arrangements, including business travel, hotel reservations, and international travel within the UK context. Our Receptionist Skills 2021 course will assist you in developing excellent telephone etiquette, telephone skills, and voice-mail courtesy, enabling you to communicate professionally and efficiently with clients, colleagues, and superiors. Moreover, you will gain expertise in time management, enabling you to easily handle multiple tasks, appointments, and responsibilities, contributing to a more organized and productive workplace. Furthermore, you will develop the ability to confidently create various business documents and official reports, including their proper structure, editing, and proofreading, to maintain professionalism in written communication. As you move through the Receptionist Skills 2021 course, you will become proficient in organizing meetings and conferences, including scheduling, logistics, and communication, to facilitate successful events in the UK business environment. At the end part of the course, you will acquire the skills to manage invoices & petty cash.  Enrol today and unlock your receptionist superpowers with our Receptionist Skills 2021 course.  Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 1: Introduction to Reception and Receptionist Introduction to Reception and Receptionist 00:28:00 Module 2: Business Telephone Skills Business Telephone Skills 00:21:00 Module 3: Representing Your Boss and Company Representing Your Boss and Company 00:36:00 Module 4: Mail Services and Shipping Mail Services and Shipping 00:27:00 Module 5: Travel Arrangements Travel Arrangements 00:26:00 Module 6: Organising Meeting and Conferences Organising Meeting and Conferences 00:27:00 Module 7: Time Management Time Management 00:37:00 Module 8: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:30:00 Module 9: Business Writing Skills Business Writing Skills 00:42:00 Module 10: Organisational Skills Organisational Skills 00:27:00 Module 11: Communication Skills Communication Skills 00:27:00 Module 12: Customer Service Customer Service 00:18:00 Module 13: Effective Planning and Scheduling Effective Planning and Scheduling 00:48:00 Module 14: Invoicing/Petty Cash Invoicing/Petty Cash 00:29:00