9354 Communication courses in Cookstown delivered On Demand

Managing people is both a privilege and a challenge. This Line Management Training Course is designed for those stepping into management or already guiding a team, who wish to sharpen their approach and build confidence in their leadership style. From performance reviews to delegation, you'll gain the tools to handle everyday managerial tasks with clarity and professionalism—no fluff, just the essentials that make sense and actually help. Whether you're overseeing a small team or navigating the expectations of senior leaders, this course gives you the structure and insight needed to get results. Learn how to motivate staff, deal with awkward situations, and communicate expectations clearly. It’s ideal for supervisors, team leaders, and new managers who want to stop second-guessing and start managing with purpose. Expect straight-talking content that speaks your language—without the buzzwords. What you'll learn from this course: Discover what makes an excellent line manager. Recognise the key stages of effective coaching and mentoring. Get the basics of supervising, motivating, and counselling. Refine your skill of finding talent and communicating efficiently. Gain a comprehensive idea of performance appraisal management. Familiarise yourself with the dynamics of employee relations. Become adept in prioritising while also managing stress and time. Develop your knowledge of conflict resolution techniques. Understand the intricate employment law for line managers Why People Enrol this Course From One Education: Access the course through our dedicated online learning platform 24/7 access to tutor support This course is packed with interactive course content Affordable prices and high-quality training Complete the course 100% online, from any internet-enabled device Flexible course deadlines with full access to the course for one year This masterclass online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience. If you want to work in this rapidly growing sector and stand out from the competition, then our course is the perfect place to kickstart your dream career. On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience and enrol in our today and take control of your career! How is the Course assessed? To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the course, learners will be able to order an endorsed certificate as proof of their achievement. The hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying - Within the UK: £109 International: £109 + £10 (postal charge) = £119 CPD Accredited Certification from One Education After successfully completing this course, you will qualify for the CPD accredited certificate from One Education, as proof of your continued professional development. Certification is available in both PDF & hardcopy format, which can be received by paying - PDF Certificate: £9 Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25 CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Requirements There are no specific prerequisites to enrol in this course. Anyone and everyone can take this course. The course is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home! All you need is a passion for learning, literacy, and being over the age of 16. Career path This course can assist you in developing line managerial expertise and preparing for a multitude of fulfilling employment opportunities, such as: Line Managers HR Officer Product Manager Quality Control Analyst Sales Manager Shift Supervisor A year's salary for these employment opportunities in the United Kingdom runs between £15,000 to £50,000.

The Diploma in Event Management is a comprehensive online course designed to equip you with the essential skills and knowledge to excel in the fast-paced event industry. Whether you dream of organizing corporate conferences, weddings, music festivals, or sporting events, this course covers event planning, budgeting, marketing, logistics, and risk management. You’ll learn from industry experts through real-world case studies, interactive modules, and hands-on projects. This course blends theoretical knowledge with practical insights, ensuring you understand the latest trends, digital tools (like event management software), and sustainability practices in events. By the end, you’ll be able to plan, execute, and evaluate successful events while managing clients, vendors, and teams efficiently. Perfect for aspiring event planners, entrepreneurs, or professionals looking to switch careers, this diploma provides a globally recognized certification to boost your credibility in the industry. With flexible online learning, you can study at your own pace and gain access to exclusive resources, networking opportunities, and career support. Start your journey towards becoming a skilled event manager today! Learning Outcomes Master end-to-end event planning, from concept to execution. Develop budgeting and financial management skills for profitable events. Learn effective marketing strategies, including social media & branding. Understand venue selection, logistics, and vendor management. Gain expertise in risk assessment and crisis management. Utilise event technology & software (e.g., Eventbrite, Cvent). Enhance client communication and negotiation skills. Explore sustainable and eco-friendly event practices. Build a professional portfolio with real-world projects. Who is This Course For? This course is ideal for aspiring event planners, hospitality professionals, marketing executives, entrepreneurs, and career changers seeking entry into the event industry. It’s also beneficial for small business owners who want to organize their own events or corporate professionals handling company meetings and conferences. No prior experience is required—just a passion for creating unforgettable experiences! Career Path Event Coordinator – £22,000 - £30,000 Wedding Planner – £25,000 - £40,000 Corporate Event Manager – £30,000 - £50,000 Festival Organizer – £28,000 - £45,000 Conference Producer – £35,000 - £55,000 Exhibition Manager – £32,000 - £48,000 Why Enroll? Industry-recognised certification Flexible online learning Expert-led training & case studies Career support & job placement guidance Start your journey in event management today and turn your passion into a thriving career! 🎉

NVQ Assessor : How to become a Professional Assessor - CPD Certified *** This NVQ Assessor course is knowledge based and will not provide formal qualification. This Course is suitable for those who are looking to take ideas & gathering knowledge about Assessor rules *** Would you like to explore the concept of the NVQ assessor? Our NVQ assessor course will describe all essential topics, including the assessment concepts and the NVQ assessor overview. The NVQ assessor course teaches you how to improve your professional and communication abilities. Also, the training for NVQ assessors teaches how to conduct assessments, offer comments, and offer support. Numerous assessment-related issues are covered in the NVQ assessor training. Upon finishing the NVQ assessor course, you will be able to offer guidance on continuous improvement and quality assurance. The NVQ assessor training also covers legal and ethical viewpoints. All things considered, the NVQ assessor course is ideal for evaluations, real-world applications, and being ready for NVQ assessor certification. So, enrol quickly! Special Offers of this NVQ assessor: NVQ assessor Course This NVQ assessor Course includes a FREE PDF Certificate. Lifetime access to this NVQ assessor Course Instant access to this NVQ assessor Course Get FREE Tutor Support to this NVQ assessor Course NVQ Assessor : How to become a Professional Assessor - CPD Certified Unlock your career potential with our NVQ Assessor course. Gain the skills to become a certified NVQ assessor and excel in vocational education. Elevate your expertise and join the ranks of esteemed NVQ assessors. Who is this course for? NVQ Assessor : How to become a Professional Assessor - CPD Certified The NVQ assessor diploma is intended for a broad group of people who want to improve their NVQ assessor knowledge and abilities. NB: Please be informed that this course doesn't provide any formal qualification. To get qualified, you have to join programs such as - Level 3 Certificate in Assessing Vocational Achievement (CAVA) formerly A1 Online NVQ Level 3 Assessing (CAVA) Level 3 Award in Understanding the Principles and Practices of Assessment (RQF) Level 3 Award in Understanding the Principles and Practices of Assessment (CAVA, A1, TAQA) Level 4 Award in Internal Quality Assurance Classroom NVQ Level 3 Assessing (CAVA) Requirements NVQ Assessor : How to become a Professional Assessor - CPD Certified To enrol this NVQ assessor Course, students must fulfil the following requirements. To join in our NVQ assessor Course, you must have a strong command of the English language. To successfully complete our NVQ assessor Course, you must be vivacious and self driven. To complete our NVQ assessor Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this NVQ assessor Course. Career path NVQ Assessor : How to become a Professional Assessor - CPD Certified After completing this course, you will learn many useful & transferable skills. You can use these skills to apply for various jobs in many different sectors.

Business Administration Online Do you want to improve your understanding of business studies? If so, we have developed a highly unique Level 3 Business Administration course just for you to help you advance your abilities and learn about current business operations. You will learn the abilities necessary for the profession at Level 3 Business Administration, including administration and business communication. The Level 3 Business Administration course also includes courses on giving presentations and presenting corporate data. The Level 3 Business Administration course addresses the function of administration in both big and small organisations and teaches a range of administrative systems. This Level 3 Business Administration course will teach you how to lead a team in a professional context. So why are you still waiting? Learn the core ideas and various administrative skills needed to operate a firm by enrolling in our Level 3 Business Administration course! Main Course: Level 3 Business Administration Free Courses are including with this Business Administration: Business Administration Course Along with The Business Administration Course, We Offer a free Level 5 Diploma in Business Analysis Course Along with The Business Administration Course, We Offer a free Level 2 Diploma in Business Administration Course Special Offers of this Business Administration: Business Administration Training Course This Business Administration: Business Administration Course includes a FREE PDF Certificate. Lifetime access to this Business Administration: Business Administration Course Instant access to this Business Administration: Business Administration Course Get FREE Tutor Support to this Business Administration: Business Administration Course Business Administration: Business Administration Training The core ideas and a range of administrative skills needed to operate in a business are taught to students enrolled in our Business Administration course. In addition to covering the role of administration work with both large and small corporations, the Business Administration: Business Administration Course teaches a variety of admin systems and how to manage a team in a business setting. Who is this course for? Business Administration: Business Administration Training This Level 3 Business Administration: Business Administration course is ideal for anybody in any business or office environment seeking to reach the top of the ladder. Requirements Business Administration Training To enrol in this Business Administration Course, students must fulfil the following requirements. To join in our Business Administration: Business Administration Course, you must have a strong command of the English language. To successfully complete our Business Administration: Business Administration Course, you must be vivacious and self driven. To complete our Business Administration: Business Administration Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Business Administration: Business Administration Training Course. Career path Business Administration: Business Administration Training The following roles are appropriate for someone with this Level 3 Business Administration qualification: Business Administration Apprentice Business Administration Tutor Business and Administration Manager Business Administration – Trainer/Assessor Business Administration Manager

Close Protection : Threat Assessment Are you looking forward to starting a career in the Close Protection sector? Our Close Protection course is specially designed to assist you with a better understanding of Close Protection. Our Close Protection has covered all the latest topics from the introduction of Close Protection to all the legal and ethical considerations of Close Protection. Also, you will learn about personal security, awareness, surveillance and reconnaissance from the Close Protection course. This Close Protection course involves threat mitigation helpful for boosting skills on the Close Protection topics. Learning Outcome of Close Protection After completing the Close Protection course, learners will know about: The Introduction to Close Protection, personal security and awareness. The Close Protection course describes surveillance and reconnaissance. Threat mitigation, operational planning and vehicle operations are lessons parts of the Close Protection course. You will learn firearms and defensive equipment for Close Protection. This Close Protection course also teaches physical fitness and self-defence. You can increase your tactical skills, communication skills, public relations and etiquette through the Close Protection course. Learn Close Protection operations, crisis management, legal and ethical considerations with the help of this Close Protection course. Enrol now for a successful Close Protection career! Special Offers of this Close Protection: Close Protection Course This Close Protection: Close Protection Course includes a FREE PDF Certificate Lifetime access to this Close Protection: Close Protection Course Instant access to this Close Protection: Close Protection Course Get FREE Tutor Support to this Close Protection: Close Protection Course Close Protection : Threat Assessment Our Close Protection course is designed for individuals looking to pursue a career in the security industry. The Close Protection course offers comprehensive training in risk assessment, threat management, and conflict resolution. With the Close Protection course, you will gain essential skills in personal security, surveillance, and defensive driving. The Close Protection course ensures you are well-prepared to protect high-profile clients in various environments. Our Close Protection course is taught by experienced professionals, providing hands-on experience in real-life scenarios. Enroll in the Close Protection course today and take the first step toward a rewarding career in security. Who is this course for? Close Protection : Threat Assessment This Close Protection training is open to everyone. Anyone can enrol on this Close Protection course. Requirements Close Protection : Threat Assessment To enrol in this Close Protection: Close Protection Course, students must fulfil the following requirements. To join in our Close Protection: Close Protection Course, you must have a strong command of the English language. To successfully complete our Close Protection: Close Protection Course, you must be vivacious and self driven. To complete our Close Protection: Close Protection Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Close Protection: Close Protection Course. Career path Close Protection : Threat Assessment Your employment prospects in this field will be aided by this Close Protection training.

Nursing Assistant Training Would you like to switch careers and become a nurse? With our thorough Nursing Assistant Diploma, you begin a life transforming adventure in the healthcare industry. This Nursing Assistant Diploma programme will provide the skills and knowledge you need to succeed as nursing assistants. Throughout the Nursing Assistant Diploma programme, you will study a range of modules that cover crucial aspects of nursing practise. Throughout the Nursing Assistant Diploma programme, you will lay a solid foundation in the field. This Nursing Assistant Diploma We'll delve deeply into asepsis procedures, health and safety requirements, and effective communication. With a nursing assistant diploma, you can learn how to manage patient care, give prescriptions, and more. Using the skills you learn in this Nursing Assistant Diploma programme, you may improve patient care. Enrol today to realise your potential in the healthcare industry. Learning outcome Nursing Assistant Diploma discusses the Health and Wellness process In the Nursing Assistant Diploma, rehabilitation nursing will be explained. You will know about Community Nursing and Support Services Nursing Assistant Diploma will explain the terminology and how to keep Patient records. Workplace Safety, Confidentiality and Privacy are clearly explained in Nursing Assistant Diploma Main Course: Nursing Assistant Diploma Along with The Nursing Assistant Diploma Course, We Offer a free Level 3 Phlebotomist Course Along with The Nursing Assistant Diploma Course, We Offer a free Nurse Prescribing Course Special Offers of this Nursing Assistant Diploma Course This Nursing Assistant: Nursing Assistant Course includes a FREE PDF Certificate. Lifetime access to this Nursing Assistant: Nursing Assistant Course Instant access to this Nursing Assistant: Nursing Assistant Course Get FREE Tutor Support to this Nursing Assistant: Nursing Assistant Course Nursing Assistant Training You will learn about nursing, legal standards, and professional aspects of nursing while working in various healthcare settings in this Nursing Assistant Diploma course. You will also learn about the legal and ethical aspects of prescribing, public health principles, medication management, and basic pharmacology principles. This Nursing Assistant Diploma program also teaches you how to be a midwife, maternity care assistant, paramedic practitioner, birth doula, and physiotherapist. Who is this course for? Nursing Assistant Those who want to work in nursing and patient care can enrol in this Nursing Assistant: Nursing Assistant Diploma. Requirements Nursing Assistant Diploma Training To enrol in this Nursing Assistant Diploma Course, students must fulfil the following requirements. To join in our Nursing Assistant: Nursing Assistant Diploma Course, you must have a strong command of the English language. To successfully complete our Nursing Assistant: Nursing Assistant Diploma Course, you must be vivacious and self driven. To complete our Nursing Assistant: Nursing Assistant Diploma Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Nursing Assistant: Nursing Assistant Diploma Course. Career path Nursing Assistant Diploma Training After completing this Nursing Assistant: Nursing Assistant programme, you will have many chances. such as the nursing assistant diploma: Patient Care Assistant Carer Care Worker Nurse Mental Health nurse Midwifery

Office Skills: Office Skills Course Do you want to turn your aspirations and enthusiasm into a fulfilling profession? You will acquire the necessary information and abilities through our Office Skills Course. Learn how to manage a variety of important office administration jobs with the help of our Office Skills Course. Also, you learn how to handle complicated mail and shipping requirements as well as compose critical business letters as part of the Office Skills Course. With the assistance of this Office Skills Course, you can also arrange travel on other people's behalf and plan meetings and events. Time management is emphasised as a PA in this Office Skills Course. Communication skills are taught in the Office Skills Course as well. Enrol in our Office Skills Course right away to start improving your job possibilities with the help of modern skills and the strength of your own convictions! Main Course: Executive Secretary & PA Training Course Free Courses are including with this Event Management: Event Management Course Along with The Office Skills: Office Skills Course, We Offer a free Executive PA Course Along with The Office Skills: Office Skills Course, We Offer a free HR Management Course Along with Office Skills: Office Skills Course, We Offer a free Level 7 Business Management Course Special Offers of this Office Skills: Office Skills Course This Office Skills: Office Skills Course includes a FREE PDF Certificate. Lifetime access to this Office Skills: Office Skills Course Instant access to this Office Skills: Office Skills Course Get FREE Tutor Support to this Office Skills: Office Skills Course Office Skills: Office Skills Course All students who enroll in this course of the highest caliber will have access to round-the-clock, committed assistance. You will get support and answers to all of your questions during the Office Skills: Office Skills course. Thus, enroll in our Office Skills: Office Management and Administration course right away if you want to develop a successful career in this field! Who is this course for? Office Skills: Office Skills Course This Office Skills: Office Skills Course is designed for existing secretarial/administrative workers seeking advancement or newcomers seeking their first professional position. Requirements Office Skills: Office Skills Course To enrol in this Office Skills: Office Skills Course, students must fulfil the following requirements. To join in our Office Skills: Office Skills Course, you must have a strong command of the English language. To successfully complete our Office Skills: Office Skills Course, you must be vivacious and self driven. To complete our Office Skills: Office Skills Coursee, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Office Skills: Office Skills Course. Career path Office Skills: Office Skills Course After completing this Office Skills: Office Skills Course, you may able to pursue a formal position in professional Office Skills: Office Skills Course services such as: Personal Executive Assistant Receptionist Office Assistant Support Secretary Office Manager Personal Concierge Executive Assistant

In today’s healthcare environment, the accurate administration of medication is crucial to patient safety. Our Medication Administration Basics Course offers a detailed approach to understanding the core concepts of medication management, with a focus on ensuring the safe and effective delivery of treatments. This course covers everything from reading prescriptions correctly to identifying the different methods of drug administration. Whether you're looking to improve your knowledge in a healthcare role or simply want to deepen your understanding, this course provides you with all the necessary tools. We also understand that mistakes in medication administration can have serious consequences. That's why our course highlights the importance of clear communication and the need for consistent attention to detail. It’s designed to be engaging yet straightforward, ensuring you grasp the essentials without unnecessary complexity. Upon completion, you'll have the confidence to manage medications effectively in a variety of settings, ensuring that you’re always ready to contribute to a safer healthcare environment. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Control and Administration of Medication Module 2: Legislation and Regulations Module 3: Medication Safety Module 4: Safe Handling of Medication Module 5: Safe Administration of Medication Module 6: Prescribing Medication Safely Module 7: Different Types of Medication Module 8: Supply, Storage and Disposal Module 9: Documentation and Record Keeping Learning Outcomes: Regulatory Compliance: Understand medication administration within legal frameworks. Safety Mastery: Implement safety measures throughout medication handling and administration. Prescription Proficiency: Develop skills in prescribing medication safely. Supply Chain Understanding: Manage medication supply, storage, and disposal effectively. Documentation Expertise: Master the art of accurate and comprehensive record-keeping. Medication Diversity: Differentiate and handle various types of medications confidently. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Healthcare Professionals Nursing Students Medical Assistants Pharmacists in Training Healthcare Administrators Caregivers Allied Health Professionals Individuals Seeking Career Transition into Healthcare Career path Pharmacy Assistant Medical Administrator Healthcare Assistant Clinical Support Worker Nursing Auxiliary Residential Care Worker Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Housing Officer Essentials Course Overview The Housing Officer Essentials Course is your gateway to understanding the key responsibilities of a Housing Officer and their impact on the housing sector. Whether you're new to the field or looking to solidify your knowledge, this course offers a solid foundation. Covering the basics of tenancy management, customer service, and the legal aspects of housing, you'll gain an in-depth understanding of what it takes to support both tenants and landlords effectively. By the end of the course, you'll be well-equipped to handle day-to-day tasks with confidence. This course provides you with the tools needed to navigate the challenges of a Housing Officer role. You'll delve into areas like rent collection, property maintenance, and handling complaints, while also learning about the importance of communication and problem-solving. All of this is presented in a clear, easy-to-follow format, ensuring you gain the essential knowledge without unnecessary jargon. Get ready to take your first steps in housing management, armed with the insight you need to succeed in this vital sector. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Housing Officer - An Introduction Module 02: Choosing the Right Tenant Module 03: Rental Income and Arrears Management Module 04: Ensuring Maintenance and Safety Module 05: Tenant Participation Module 06: Anti-Social Behaviour and Housing Officer Module 07: Assessing Individual's Need for Housing Learning Outcomes: Develop tenant selection expertise. Master rental income and arrears management. Ensure property maintenance and safety. Promote tenant engagement and participation. Tackle anti-social behaviour effectively. Assess individuals' housing needs accurately. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Housing Officers Housing and Community Support Professionals Social Workers Property Managers Local Government Employees Community Advocates Those Seeking a Career in Social Housing Individuals Committed to Community Welfare Career path Housing Officer Property Manager Social Housing Manager Community Support Worker Local Authority Housing Specialist Tenancy Support Officer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

In today’s fast-paced business environment, the role of a Telesales Executive has become more crucial than ever. With a focus on driving sales through phone conversations, this course is designed to equip you with the core knowledge and skills needed to succeed in the telesales industry. From mastering effective communication techniques to understanding the key principles of customer persuasion, this course covers everything you need to know to start excelling in telesales. Throughout the course, you’ll learn the strategies that top telesales professionals use to build rapport, overcome objections, and close deals. You’ll also explore how to handle difficult conversations with ease and use your voice as a powerful tool to influence potential clients. Whether you’re new to telesales or looking to enhance your existing skills, this course offers valuable insights and strategies that will help you drive results, increase customer engagement, and boost your sales performance. Prepare yourself for a rewarding career in telesales with the knowledge and confidence to succeed. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Telesales Module 02: Prospecting and Lead Generation Module 03: Sales Techniques and Strategies Module 04: Call Preparation Module 05: Call Response Module 06: Staging the Call Module 07: Dealing with Difficult Situations Module 08: Closing the Call Module 09: Telephone Etiquette Module 10: Sales Metrics and Performance Management Learning Outcomes Enhance your telesales skills and techniques. Master prospecting and lead generation strategies. Develop effective call preparation and response strategies. Successfully navigate and overcome challenging situations. Perfect the art of closing sales calls. Understand the importance of telephone etiquette and sales performance metrics. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Sales professionals aiming to sharpen their telesales skills. Individuals looking to enter the telesales industry. Customer service representatives seeking to transition into telesales. Small business owners interested in improving their sales abilities. Graduates seeking a career in sales. Anyone eager to boost their sales performance and career prospects. Career path Telesales Executive Inside Sales Representative Business Development Executive Sales Coordinator Account Executive Customer Relationship Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.