8694 Communication courses in Cardiff delivered On Demand

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Are you looking to enhance your Service Helpdesk & Technical Support Skills and make yourself a valuable asset in today's job market? Look no further, because our online course is designed to help you achieve just that! Our Service Helpdesk & Technical Support Skills course is ideal for professionals who want to enhance their existing skill set, beginners who want to kickstart their career, or even freelancers who want to start a new business on housekeeping. With this course, you'll gain practical knowledge and skills that are essential for anyone working in customer service and technical support. Learning Outcome of Service Helpdesk & Technical Support: Effective communication skills: Learn how to communicate clearly and effectively with customers and colleagues. Phone etiquette: Master the art of answering and making calls, and build a positive rapport with customers. Active listening: Learn how to listen actively and respond appropriately to customer needs. Problem-solving: Develop problem-solving skills to help you quickly and effectively resolve customer issues. Organisational skills: Learn how to manage your workload and stay organised in a fast-paced work environment. Customer relationship management: Learn how to build and maintain strong customer relationships over time. Business writing skills: Develop effective business writing skills to create clear, concise, and professional written communications. This Service Helpdesk & Technical Support Skills Bundle Consists of the following Premium courses: Course 01: Service Helpdesk & Technical Support Course Course 02: IT Support Technician Training Course 03: Email Writing Training Course 04: Workplace Safety Course 05: Dealing With Difficult People Training Course Course 06: Document Control Course 07: GDPR Course 08: Level 2 Microsoft Office Essentials Course 09: Minute Taking Essentials Level 2 Course 10: Workplace Confidentiality Course 11: Customer Relationship Management Service Helpdesk & Technical Support Skills Curriculum of Service Helpdesk & Technical Support Skills Bundle Course 01: Service Helpdesk & Technical Support Course Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash How will I get my Certificate? After successfully completing the Service Helpdesk & Technical Support Skills course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificates: Free (Previously it was £10*11= £110) Hard Copy Certificates: Free (Previously it was £20*11= £220) So, enrol now in this Service Helpdesk & Technical Support Skills course to advance your career! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Service Helpdesk & Technical Support Skills Anyone from any background can enrol in this Service Helpdesk & Technical Support Skills bundle. Requirements Service Helpdesk & Technical Support Skills Our Service Helpdesk & Technical Support Skills is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path Service Helpdesk & Technical Support Skills Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

🚀 Unleash Your Productivity Potential with 'Optimizing Productivity Through Slack Efficiency' 🚀 Are you drowning in a sea of endless Slack messages, struggling to keep your tasks organized and team communication streamlined? It's time to transform the way you work and skyrocket your productivity! Introducing our game-changing online course:   🌟 Optimizing Productivity Through Slack Efficiency 🌟   🚀 Unlock the Power of Slack: Master the Art of Collaboration Discover insider secrets to turn Slack from a communication tool into a productivity powerhouse. Learn how to harness the full potential of channels, threads, and integrations to create a seamless workflow that propels your projects forward. 🔥 Boost Your Team's Efficiency: Strategies for Effective Communication Say goodbye to information overload and hello to clarity! Dive into proven techniques for crafting concise messages, managing notifications, and facilitating focused discussions. Transform your team into a well-oiled machine that accomplishes more in less time. 🎯 Time-Saving Hacks: Work Smarter, Not Harder Explore a treasure trove of time-saving hacks that will revolutionize the way you work in Slack. From keyboard shortcuts to automation tools, we'll teach you how to navigate Slack effortlessly and reclaim precious hours in your day. 🌐 Global Collaboration: Connecting Teams Across Time Zones Crush geographical boundaries and optimize collaboration in a distributed world. Learn strategies for managing time zone differences, scheduling effective meetings, and keeping everyone in the loop, no matter where they are. 🔒 Security and Compliance: Ensure Confidentiality in Every Message Protect sensitive information and maintain compliance effortlessly. Our course covers best practices for secure communication, setting up permissions, and keeping your team's data safe within the Slack ecosystem.   🎓 Why Choose Our Course? ✅ Expert Guidance: Learn from industry experts with years of experience in maximizing productivity through Slack. ✅ Practical Insights: Gain real-world strategies and actionable tips that you can implement immediately. ✅ Interactive Learning: Engage with hands-on exercises, case studies, and live Q&A sessions to solidify your understanding. ✅ Lifetime Access: Enjoy unlimited access to course materials, updates, and a supportive community of fellow learners.   🚨 Don't miss out on the opportunity to revolutionize the way you work! Join 'Optimizing Productivity Through Slack Efficiency' now and take the first step towards a more efficient, collaborative, and successful future. ⏰ Time is of the essence. Enroll today and supercharge your productivity with Slack mastery! ⏰   🚀 Elevate Your Productivity, Transform Your Workflow, Master Slack Efficiency! 🚀 Course Curriculum Basic Overview 00:00 Pricing 00:00 Account Opening 00:00 Profile and Multiple Workspaces 00:00 Desktop and Mobile Software 00:00 Customizing the Workspace - Part 1 00:00 Customizing the Workspace - Part 2 00:00 Settings and Preferences 00:00 Settings and Preferences - Part 2 00:00 Members and User Groups 00:00 Built In Recordings 00:00 Zapier Integrations 00:00 Creating Channels - Part 1 00:00 Creating Channels - Part 2 00:00 Sending Direct Messages 00:00 Creating Message Posts - Part 1 00:00 Creating Message Posts - Part 2 00:00 Analytics 00:00 Search 00:00 Conclusion 00:00 Advance Overview and Skype Integration 00:00 Meeting Live - Zoom Integration 00:00 Sharing Meeting Recordings - YouTube Integration 00:00 Sharing Meeting Recordings - YouTube Integration - Part 2 00:00 Sharing Google Docs - Part 1 00:00 Sharing Google Docs - Part 2 00:00 Sharing Google Calendar 00:00 WordPress Website Updates with Slack - Part 1 00:00 WordPress Website Updates with Slack - Part 2 00:00 Slack Storage - Google Drive 00:00 Slack Storage - Dropbox 00:00 Client and Customer Management - Stripe 00:00 Client and Customer Management - Paypal 00:00 Client and Customer Management - Getresponse 00:00 Client and Customer Management - Mailchimp 00:00 LIve Example - Channel Creation 00:00 Live Example - Team Invitations 00:00 Live Meeting Creation 00:00 Live Meeting Archive 00:00 Conclusion 00:00

Selling people something requires a lot of skill, as the process of turning someone into a buyer can be very complicated. It is never a good idea to make a sales call without the right prep work. So what do you need to do in order to prepare to make that sale? Well the answer to that question can be found in this Extended Diploma in Sales Management course. This course will help students learn the basic sales process and some basic sales tools. You will get the right kind of prep work done prior to a sales call and also develop your pitch by learning about creative openings and how to handle objections. You will also learn about setting goals, managing data and using a prospect board. This course will help you improve your project management skills as you learn to sell in all platforms. If you are selling personal products you will also improve your profits. Now all that remains to be done is get started on this course and learn to make great impressions. Course Highlights Extended Diploma in Sales Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Sales Management into 32 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 4 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Sales Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Extended Diploma in Sales Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Sales Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Sales Management Module One - Getting Started FREE 01:00:00 Module Two - Understanding the Talk FREE 01:00:00 Module Three - Getting Prepared to Make the Call 01:00:00 Module Four - Creative Openings 01:00:00 Module Five - Making Your Pitch 01:00:00 Module Six - Handling Objections 01:00:00 Module Seven - Sealing the Deal 00:30:00 Module Eight - Following Up 01:00:00 Module Nine - Setting Goals 01:00:00 Module Ten - Managing Your Data 00:30:00 Module Eleven - Using a Prospect Board 01:00:00 Module Twelve - Wrapping Up 01:00:00 Salesmanship Introduction To Salesmanship FREE 01:00:00 How the Low Pressure Salesman Uses His Product Knowledge to Build Dynamic Demonstrations FREE 00:30:00 How to Use Enthusiasm in Low Pressure Selling 02:00:00 Building Customer Confidence Through Low Pressure 00:30:00 Timing the Low Pressure Sale 02:00:00 Developing the Low Pressure Sales Personality 00:30:00 How to Organize Yourself for Low Pressure Selling 02:00:00 Objection Handling Techniques 01:00:00 Highlight Closers in Low Pressure Selling 00:30:00 How You Can 'Tell It Faster-Sell It Faster' Through Low Pressure 00:30:00 Sales Communication Communication Basics FREE 00:30:00 The Importance Of Self Esteem FREE 00:30:00 Oral Communication Skills Certificate 00:30:00 Written Communication Techniques 00:30:00 The Importance Of Body Language 00:30:00 Public Speaking Tips 00:30:00 How Bad Communication Damages Your Business 00:30:00 Sales Technique Fundamental Sales Techniques 01:00:00 Extensive Sales Techniques 01:30:00 Activities Extended Diploma in Sales Management- Activities 00:00:00 Mock Exam Mock Exam- Extended Diploma in Sales Management 00:20:00 Final Exam Final Exam- Extended Diploma in Sales Management 00:20:00

***24 Hour Limited Time Flash Sale*** Team Management, Leadership and Delegation Skills Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Immerse yourself in the art of efficient team building, powerful leadership, and skilful delegation with our dynamic course bundle, "Team Management, Leadership and Delegation Skills". This multifaceted bundle contains three QLS-endorsed courses, including Team Management, Leadership and Management, and Delegation Skills. Dive deeper! Discover five more courses that are CPD QS accredited, covering a diverse spectrum of subjects from Line Management to UK Employment Law. The courses offer a robust theoretical understanding of critical areas such as Talent Management, Performance Management, and HR: Recruitment Process. Key Features of the Team Management, Leadership and Delegation Skills Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Team Management, Leadership and Delegation Skills bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Diploma in Team Management at QLS Level 5 QLS Course 02: Leadership and Management at QLS Level 5 QLS Course 03: Delegation Skills Training at QLS Level 2 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Line Management Course 02: Talent Management Level 3 Course 03: Performance Management Level 3 Course 04: HR: Recruitment Process Course 05: UK Employment Law In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Team Management, Leadership and Delegation Skills courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. All our courses focus on comprehensive knowledge building, as attested by the hardcopy certificates that accompany our QLS-endorsed courses. They are not just educational tools; they are catalysts that ignite your career progression in the world of team management and leadership! Learning Outcomes: Understand the essentials of effective team management. Learn about the principles of leadership and management. Develop skills necessary for effective delegation. Gain insights into the roles and responsibilities of line management. Learn how to manage talent at an organisational level. Understand the nuances of performance management. Get acquainted with UK employment law and HR recruitment process. Elevate your career to new heights with our course bundle "Team Management, Leadership and Delegation Skills". This comprehensive bundle covers a wide range of subjects, including the basics of team management and leadership to the complexities of delegation, performance management and UK employment law. This is a theoretical voyage into the world of people management, designed to equip you with in-depth knowledge and insights, and preparing you for an exciting career in leadership and management. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who aim to enhance their team management abilities. Aspiring leaders looking to understand the nuances of leadership and management. Professionals aiming to master the art of delegation. Individuals interested in learning about line management, talent management, performance management and UK employment law. Career path Team Manager: £25,000 - £40,000 Leadership Consultant: £35,000 - £60,000 Delegation Trainer: £30,000 - £50,000 Line Manager: £30,000 - £45,000 Talent Manager: £35,000 - £60,000 HR Recruiter: £22,000 - £40,000. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Level 3, 4 & 5 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Level 5 & 7 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support