6606 Communication Skills courses

Behind every shelf and stockroom lies an organised process—and someone who understands it. The Retail Management 8-in-1 bundle offers essential training in supply chains, logistics, operations, and that all-important customer service finesse. Whether you're dealing with a spreadsheet or a shopping centre meltdown, it pays to be prepared. You’ll build fluency in retail systems, understand how to manage people and products, and gain the communication skills to handle queries without sighing. Modules cover everything from manual handling to stock data, ensuring you don’t just know what’s on the shelf—but why it’s there. Learning Outcomes: Understand retail and supply chain operations end to end. Communicate effectively in customer-facing situations. Use Excel to organise, calculate, and review store data. Handle product storage and logistics principles confidently. Apply manual handling principles in retail environments. Support day-to-day retail operations with structured tools. Who is this Course For: Store supervisors wanting formal retail training. Retail staff preparing for team leader roles. Warehouse workers learning supply management basics. Customer service reps aiming for progression. Jobseekers entering retail and store operations. Admin staff in retail needing stock control knowledge. Delivery coordinators supporting shop-floor logistics. Business owners managing retail or eCommerce shops. Career Path: Retail Manager – £26,000–£40,000 per year Stock Controller – £22,000–£30,000 per year Customer Service Manager – £28,000–£38,000 per year Warehouse Team Leader – £26,000–£35,000 per year Supply Chain Assistant – £23,000–£30,000 per year Retail Operations Coordinator – £25,000–£32,000 per year

Counselling: PTSD, Trauma and Children Care Course Overview This comprehensive course on Counselling: PTSD, Trauma and Children Care provides learners with a deep understanding of trauma's impact on children and adolescents, including post-traumatic stress disorder (PTSD). It explores counselling theories, ethical considerations, and therapeutic approaches tailored to young clients. Designed to equip learners with essential knowledge and communication skills, the course emphasises recognising symptoms, assessing needs, and offering supportive interventions. Learners will gain valuable insight into working with vulnerable populations, including those affected by substance abuse, anxiety, depression, and self-harm. The course prepares participants to engage confidently in various counselling environments, fostering empathy and professional competence to support children and families through crisis and recovery. Course Description This course offers an in-depth exploration of counselling approaches specific to trauma, PTSD, and child and adolescent care. Covering key theoretical models and contemporary psychotherapeutic methods, it addresses legal, cultural, and ethical frameworks integral to counselling practice. Learners will study diverse mental health disorders affecting young people, such as mood, personality, eating, and sleeping disorders, and how these intersect with trauma. The curriculum also includes techniques for crisis intervention, low intensity cognitive behavioural therapy (CBT), and the role of medication in treatment. Emphasis is placed on developing communication skills, empathy, and client engagement strategies essential for effective therapeutic relationships. With a focus on school and family settings, this course prepares learners to confidently support children and adolescents navigating complex emotional and psychological challenges. Counselling: PTSD, Trauma and Children Care Curriculum Module 01: Counselling and Counsellors Module 02: Theories and Models of Counselling (Part 1) Module 03: Theories and Models of Counselling (Part 2) Module 04: Legal, Cultural and Ethical Issues in Professional Counselling Module 05: Forms of Psychotherapy Module 06: Childhood and Adolescent Psychiatric Disorders Module 07: Counselling Children and Adolescents in Schools Module 08: Counselling Trauma and Substance Abuse Module 09: Counselling Stress and Anxiety Disorders Module 10: Counselling Personality Disorders Module 11: Counselling Mood Disorders and Depression Module 12: Counselling Eating & Sleeping Disorders Module 13: Life Coaching and Career Counselling Module 14: Couple and Family Counselling Module 15: Counselling Self-Harm and Suicide Module 16: Engaging and Assessing the Patients Module 17: Helping the Client in Crisis Module 18: Crisis Intervention Module 19: Low Intensity CBT Treatment Module 20: Medication and Therapy in the Treatment of Mental Illness Module 21: Communication Skills and Empathy in Counselling (See full curriculum) Who is this course for? Individuals seeking to support children and adolescents affected by trauma. Professionals aiming to enhance counselling skills in mental health and youth care. Beginners with an interest in psychological support and therapeutic practices. Care workers, educators, and health practitioners working with young people. Career Path Counsellor specialising in trauma and child mental health Youth Support Worker or Youth Mental Health Practitioner School Counsellor or Educational Psychologist Assistant Mental Health Advisor or Crisis Intervention Specialist Family Support Worker or Social Care Practitioner

The leadership role of the project manager is increasingly recognised as a key determinant in delivering success. These skills can often be critical in project situations, where tight budgets and deadlines demand the highest levels of team performance and where the working environment presents fresh challenges on a daily basis. This programme focuses on the leadership skills required of project managers and will benefit anyone involved in managing projects large or small wishing to extend or enhance those skills. The objectives of this programme are to help the participants: Understand the significance of leadership skills to the project manager and the impact of these skills on project performance Review the key skills needed to be an effective 'multi-dimensional' project leader and learn how to develop, adapt and apply them in practice Learn how to identify the preferred leadership style for the context and organisational culture of a project and how to develop personal style versatility Understand the role of the project leader in building an effective team and the skills required to promote and sustain team performance Gain a better understanding of the interpersonal skills needed to motivate individual team members and harness the full potential of the team DAY ONE 1 Introduction Aims and objectives Personal objectives 2 Project management and leadership What is a leader? How much can leadership be learned? The project environment and the impact of leadership skills The characteristics of high performance project teams and their leaders 3 Principles of effective leadership Some useful models and theories of leadership explored Types of leadership; choosing how to use leadership power Evaluating personal leadership style; how to develop style flexibility 4 Syndicate case study: Leadership in action Review of the role of leadership in a contemporary project Feedback and plenary discussion: effective project leadership 5 Team exercise: Leadership skills of the project manager Teams compete in performing a project simulation Project review and feedback Discussion of the outcome: role and skills of the project leader 6 Leadership skills for project managers The 3 dimensions of project leadership: inwards, outwards, and upwards The vital role of communication skills and how to develop them Developing a 'project vision': strategic thinking skills Understanding others; emotional intelligence skills Being a visible leader; behavioural and influencing skills Building effective relationships; the importance of trust and respect DAY TWO 7 Leading the project team The role of leadership in developing team performance Understanding individual strengths; recognising team role preferences Managing conflict and promoting positive team dynamics Setting standards, maintaining discipline and rewarding performance Harnessing team potential: building motivation within the team Promoting team learning; the team leader as coach / mentor 8 Leading through the organisation Gaining the support others; developing effective influencing skills Getting empowerment from key stakeholders Knowing when and how to take the initiative and lead Building and maintaining rapport with key partners Becoming an effective team player in leadership teams Becoming a business leader; leading colleagues and co-workers 9 Team exercise: Leadership and negotiation Teams engage in a negotiation exercise Exercise review and feedback Discussion of the outcome: negotiation skills of the project leader 10 Negotiation skills for project leaders Characteristics of effective negotiators Classic problem behaviours and mind-sets to avoid Getting to win-win; building partnership and trust 11 Leading more senior stakeholders The challenges and skills of leading and managing upwards Communicating with more senior stakeholders; building credibility Negotiating upwards: knowing when and how The role of networking skills; building and maintaining rapport Handling disagreements; the art of diplomacy Handling personality and style conflicts with more senior people

Elevate your professional journey with our Corporate Self-Confidence Training course. Master the art of confidence in the workplace, from effective communication and decision-making to building respectful relationships. Boost your career success and personal growth. Join now for a transformative experience in leadership development and career advancement.

Level 3 Sales Management is suitable for anyone aspiring to or already working in this field or simply want to learn deeper into sales management. You will be able to add this qualification to your CV by downloading your certificate instantly without any cost. To make this course more accessible for you, we have designed it for both part-time and full-time students. This course is packed into bite-size module for your convenience. You can study at your own pace or become accredited within hours! If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course and answer all your queries through email. In today's dynamic business environment, managers from all over the world are constantly being challenged to make the right decisions in as fast and efficient a way as possible. This Level 3 Sales Management is specifically designed to satisfy the needs of business managers and other professionals. It embraces those aspects of management and business policy that are essential in today's business and financial scene. The course will support you in achieving your organizational goals in highly competitive and professional environments, as well as provide you with the knowledge, skills and attitudes needed by an active sales force and managers at all levels in order to function effectively. Who is this Course for? Diploma in Sales Management is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of the English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Sales Management Sales Management- Part 1 01:00:00 Sales Management- Part 2 01:00:00 Sales Management- Part 3 01:00:00 Sales Management- part 4 01:00:00 Sales Management- Part 5 01:00:00 Sales Management- Part 6 01:00:00 Sales Management- Part 7 01:00:00 Relationship in Sales Focusing on Your Customer 00:15:00 What Influences People in Forming Relationships? 00:30:00 Disclosure 00:15:00 How to Win Friends and Influence People 00:15:00 Communication Skills for Relationship Selling 01:00:00 Non-Verbal Messages 00:30:00 The Handshake 00:30:00 Small Talk 00:15:00 Networking 00:15:00 Sales and Marketing Defining Marketing 00:30:00 Recognizing Trends 00:15:00 Doing Market Research 00:15:00 Strategies for Success 00:15:00 Mission Statements 00:15:00 Trade Shows 00:15:00 Developing a Marketing Plan 00:30:00 Increasing Business 00:15:00 Saying No to New Business 00:30:00 Advertising Myths 00:30:00 Networking Tips 00:30:00 Sales Strategies Selling Skills 00:15:00 The Sales Cycle 00:30:00 Framing Success 00:15:00 Setting Goals with SPIRIT! 00:15:00 The Path to Efficiency 00:15:00 Customer Service 00:15:00 Selling More 00:15:00 Selling Price 00:15:00 Reference Book Sales Force Management 00:00:00 Mock Exam Mock Exam- Diploma in Sales Management 00:20:00 Final Exam Final Exam- Diploma in Sales Management 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

The Nursing Assistant Mini Bundle focuses on what truly matters in support roles—care, clarity, and comfort. The course covers nursing principles, personal hygiene, health and social care, childcare responsibilities, and communication skills that are more useful than a cup of tea on a Monday morning. Whether your goal is to assist others or to understand how care environments function, this bundle helps structure your knowledge of patient support, hygiene routines, and communication essentials. It’s an excellent stepping stone for those seeking order in the often unpredictable world of people-care. Learning Outcomes: Understand core responsibilities within nursing support roles. Learn hygiene standards and person-focused care routines. Gain foundational knowledge in childcare and daily support. Explore communication techniques within care environments. Study health and social care organisational basics. Connect hygiene, care, and communication in care settings. Who is this Course For: Aspiring nursing support staff and care assistants. Individuals working with children in home care settings. Carers seeking formal knowledge to support responsibilities. Health support workers looking to grow foundational skills. Administrative staff in health and social care sectors. Those exploring structured caregiving environments. Family carers seeking to understand care and communication. Anyone interested in human-focused support roles. Career Path: Nursing Assistant – £23,500/year Childcare Support Worker – £22,000/year Health Care Assistant – £23,000/year Social Care Assistant – £24,000/year Residential Support Worker – £25,000/year Community Care Administrator – £22,500/year

The People Management Mini Bundle is for those managing teams, leading operations, or trying not to shout into the void during a team meeting. Covering team leadership, communication skills, telephone etiquette, operations, and disaster management, this bundle equips learners with structured approaches to keeping teams steady—even when the printer isn't. It’s ideal for those who need to balance people, processes, and priorities without resorting to caffeine overload. Each module sharpens interpersonal understanding while giving thought to structured operational strategies and disaster response handling—all without needing a whistle or clipboard. Learning Outcomes: Learn the fundamentals of leading teams in structured environments. Study effective workplace and interdepartmental communication techniques. Understand telephone etiquette and remote communication clarity. Explore operations planning in organisational contexts. Recognise key steps in disaster response and coordination. Connect leadership with communication and structured management. Who is this Course For: Team leaders overseeing everyday operational processes. Supervisors building clearer communication across teams. Office managers responsible for handling disruptions calmly. Anyone balancing leadership and communication tasks. Admins involved in telephone communication etiquette. Professionals handling team or staff-related coordination. Learners preparing for people-focused leadership roles. Managers dealing with unexpected operational hiccups. Career Path: Team Leader – £30,000/year Office Supervisor – £29,000/year Operations Assistant – £28,000/year Communications Coordinator – £27,500/year Telephone Support Officer – £24,000/year Crisis Response Assistant – £26,000/year

Special Needs Teaching Assistant course. Qualify to work 1-1 with SEND with children ages 5-19 years in Primary, Junior or secondary school. Study online alongside placement or your current job role to gain a recognised, Ofsted accepted qualification.

Audio typing is more than hitting keys—it’s about hearing clearly, typing accurately, and keeping your files in shape. This 8 in 1 Premium Audio Typing Course Bundle covers everything from transcription and minute taking to MS Word formatting and self-organisation. It’s ideal for anyone who needs to get through dictation without turning “capital offence” into “cattle fence.” With clear, office-ready topics and no need to show up in a suit, this bundle provides efficient lessons for people working in administration, support, or digital documentation. It’s structured for online learning, so you can focus on improving accuracy, speed, and structure—minus the noise. Learning Outcomes Improve typing speed and accuracy for professional documents. Learn to transcribe audio files and spoken dictation accurately. Understand Microsoft Word tools for editing and formatting. Gain effective communication skills for written office tasks. Learn how to take and structure accurate meeting minutes. Strengthen timekeeping and task self-organisation strategies. Who is this Course For Office administrators handling reports and meeting minutes. Secretaries needing audio typing and transcription accuracy. Personal assistants working with scheduling and reports. Jobseekers entering audio typing-based admin roles. Virtual assistants managing client documentation online. Writers or editors focused on dictated content. Support staff wanting to improve digital typing skills. Home-based workers improving transcription and time tasks. Career Path Audio Typist – £22,000 to £28,000 per year Secretary / PA – £24,000 to £32,000 per year Transcriptionist – £21,000 to £30,000 per year Administrative Assistant – £20,000 to £26,000 per year Minute Taker / Clerk – £22,000 to £29,000 per year Document Production Specialist – £25,000 to £33,000 per year

Business doesn’t run on spreadsheets alone—although they do help. This 8-in-1 bundle brings together core topics for managing people, projects, problems, and plans. Whether you’re sharpening your operations knowledge or figuring out why a project keeps going sideways, this bundle provides structured learning you can put to work online. Courses include business management, analysis, law, project oversight, operations, and crisis handling. You’ll also explore key communication techniques and how to spot development opportunities without second-guessing every email. Designed to cut through clutter and focus on decision-ready concepts, this training is ideal for future and current business leaders who like things clear and purposeful. 🎯 Learning Outcomes: Understand key components of modern business operations. Learn structured steps for project planning and execution. Apply communication skills in business and team settings. Gain business law awareness to support professional decisions. Learn business analysis for evaluating current performance. Explore how to manage through business crisis situations. 👤 Who is this Course For: Aspiring managers looking to understand business basics. Team leads aiming to grow business responsibility knowledge. Entrepreneurs structuring their growing business operations. Admin staff involved in planning or team coordination. Analysts seeking better understanding of business structures. Office managers supporting decision-making roles. Supervisors responsible for handling projects or teams. Professionals preparing for leadership and planning roles. 💼 Career Path (UK Average Salaries): Business Manager – £45,000 per year Operations Analyst – £37,000 per year Project Manager – £42,000 per year Business Development Officer – £40,000 per year Crisis Response Planner – £38,000 per year Business Analyst – £44,000 per year