6363 Communication Skills courses

What Will I Learn? Learn from the Best!...with Learn Sign Language - ASL we have enlisted a well-known Deaf presenter Judy Vardon. She has been Deaf since the age of two. She became famous in the Deaf community when she and her family appeared on America's Extreme Home Makeover show in 2004. She graduated from Lahser High School and is the mother of two sons. She lives with her family in Oak Park, Michigan. Throughout the course, you will be taught via online videos that have both voices over and subtitles to just pure ASL on its own. This is to increase your receptive and productive skills when conversing with a Deaf person or someone who uses ASL. There are also PDF documents to download so you can track the scripts and keep tabs on your progress. The topics that will be covered are the following: - Alphabet, Spelling & Names, Introductions, Family & Rooms in the House, Animals, Numbers, Money & Time, Time & Weather, Transport & Directions, Interests & Hobbies, Food & Drink. Requirements No prior knowledge needed Description American Sign Language (ASL) is a richly expressive system of manual communication used by Deaf Americans and Canadians. This Level 1 Certificate in American Sign Language will be helpful to them who wish to communicate in sign in their personal lives, as well as those who wish to explore vocational opportunities in services to people who are Deaf. Formal signs, finger-spelling, pantomime gestures, facial expressions, body movements and speech will be used to convey meaning in ordinary conversation. This Level 1 Certificate in American Sign Language will introduce you via video to the sign alphabet, names, animals, numbers, places and much more. From ordering in a restaurant to getting around, this course is the go-to guide to help you get communicating in sign language. So, enhance your communication skills by getting this course. Who is the target audience? Anyone who is interested in learning American Sign Language. This could be because you have Deaf members of the family, have Deaf or Hearing Impaired colleagues and you want to have a signed conversation with them. You could also be looking to enhance your skills and use this new language as a tool to help you in your career or help you in your existing job. Introduction Introduction FREE 00:01:00 Alphabet, Spelling and Names... Alphabet with text FREE 00:02:00 alphabet without text FREE 00:01:00 Letter test without text FREE 00:02:00 Letter test with text 00:02:00 Finger spelling names without text FREE 00:02:00 Finger spelling names with text FREE 00:02:00 More Names without text 00:02:00 More names with text 00:01:00 Introductions, Family & Rooms in the house Introductions FREE 00:04:00 Phrase test 00:01:00 Family Vocabulary 00:02:00 Question forms 00:01:00 Short story - receptive skill practice without text 00:02:00 Short story recap with text 00:02:00 Rooms in the house vocabulary 00:14:00 Animals Animals 00:01:00 Animal phrase test without text 00:01:00 Animal phrase test reply with text 00:01:00 Animal phrase test 2 No text 00:01:00 Animal phase test 2 replay with text 00:01:00 Numbers. Money & Time Numbers 1 to 20 00:03:00 Number test and extra numbers 00:03:00 Number test 2 00:02:00 Money signs 00:02:00 Time and months 00:04:00 Mixed Number test 00:03:00 Mixed number test 2 00:02:00 Mixed number test 3 00:03:00 Using numbers for duplication 00:01:00 Practice Time & Weather Story receptive practice - no text 00:02:00 Story receptive replay with text 00:02:00 Weather vocabulary 00:01:00 Weather phrase test without text 00:01:00 Weather phrase replay with text 00:01:00 Story receptive practice - no text 00:01:00 Story receptive replay with text 00:01:00 Transport and Directions Transport Vocabulary 00:01:00 Transport phrases 00:01:00 Direction vocabulary 00:01:00 Direction phrases 1 00:01:00 Direction phrases 2 00:02:00 Direction phrases 3 00:02:00 Getting around phrases - no text 00:02:00 Getting around phrases replay with text 00:02:00 Interests and Hobbies Interest & Hobbies Vocabulary 00:03:00 Phrase test without text 00:01:00 Phrase test replay with text 00:01:00 Food and Drink Food and drink vocabulary 00:03:00 Food and drink vocabulary test 00:01:00 Food & drink phrase test - no text 00:01:00 Food and drink replay with text 00:01:00 American Sign Language Level-Handouts American Sign Language Level-Handouts 00:00:00

Nowadays, there're so many exciting career opportunities across industry domains as project manager, project consultant, project analyst, and program manager. The Project Management Training Course is designed to provide you with the in-depth knowledge and skills needed to be a successful project manager in any industry. Through this course, you'll develop the leadership skills required to efficiently manage a team that will meet the expectations of your clients and business goals respectively. From initiation through closing, learn useful tools and techniques to accomplish the comprehensive project management lifecycle for a project. Take advantage of this course and get started today! Project Management Training Course Highlights Project Management Training Course is an award winning and the best selling course that has been given the CPD Qualification Standards & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Project Management Training Course into 38 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 14 hours, 6 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Project Management Training Course Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Project Management Training Course is CPD Qualification Standards and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Project Management Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD Qualification Standards and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Project Management Training Course - Updated Version Introduction to Project Management 00:23:00 PMBOK and PMI 00:15:00 Global Project Management 00:40:00 Project Life Cycle 00:30:00 Time Management 00:41:00 Quality Management 00:22:00 Effective Planning & Scheduling 00:47:00 Human Resource Management 00:18:00 Talent Management 00:19:00 Organising Meeting and Conferences 00:29:00 Managing Resources 00:19:00 Change Management 00:24:00 Business Resilience and Crisis Management 00:18:00 Conflict Management 00:16:00 Stress Management 00:17:00 Communication Skills 00:26:00 Procurement & Purchasing Management 00:22:00 Risk Management 00:25:00 Lean Process and Six Sigma Module 1: Understanding Lean 00:22:00 Module 2: The Lean Culture 00:19:00 Module 3: The Five Principles of Lean 00:10:00 Module 4: Value and Waste 00:19:00 Module 5: Value Stream Mapping (VSM) 00:19:00 Module 6: The Principles of Flow and Pull 00:14:00 Module 7: Overview of Six Sigma 00:11:00 Module 8: The Define Phase 00:18:00 Module 9: The Measure Phase 00:21:00 Module 10: The Analyse Phase 00:22:00 Module 11: The Improve Phase 00:21:00 Module 12: The Control Phase 00:14:00 Project Management Training Course - Old Version Course Overview FREE 00:05:00 Choosing the Project Team FREE 01:00:00 Building a Winning Team 00:30:00 Managing Team Meetings 00:15:00 Easy Ways to Reward Your Team 00:15:00 Developing a Communication Plan 00:30:00 Communicating with Sponsors and Executives 00:15:00 Dealing with Problem Team Members 00:15:00 Mock Exam Final Exam

With the global financial markets in such turmoil, many people are looking for security in ways they may not have considered previously. This Start Up and Grow Your Own Business course is designed for students who want to learn the skills and knowledge required to develop a business start-up. It is crucial that you create an effective plan that will allow you to test your product or service and make any necessary changes and improvements. It all starts with developing a successful business idea. This Start Up and Grow Your Own Business course comprises several modules that will look into a different aspects of this subject. It will provide learners with an understanding of the initial processes and requirements of a Start Up and Grow Your Own Business, as well as knowledge of the first steps in Start Up and Grow Your Own Business, including marketing, legal, and financial requirements, as well as an understanding of how to write a business plan. Learning Outcomes After completing this Start Up and Grow Your Own Business course, you will be able to: Understand the steps for a business start-up. Understand what is required of you to start your own business. Polish your business idea. Build your competitive advantages. Increase self-awareness and aid personal development. Develop a Start-up Business Plan. Why Choose Business START UP Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Start Up and Grow Your Own Business Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Start Up and Grow Your Own Business course. Other courses are included with Start Up and Grow Your Own Business Bundle Course Course 01: Start Up and Grow Your Own Business Course 02: Level 7 Diploma in Operations Management Course 03: Level 2 Diploma in Business Administration Course 04: Level 1 Business Management Course 05: Level 3 Business Administration Course 06: Level 5 Diploma in Business Analysis Course 07: Level 7 Diploma in Facilities Management Course Course 08: Minute Taking Course Course 09: Level 5 Diploma in Risk Management Course ***Others Included in this Start Up and Grow Your Own Business Bundle Course Free 9 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Start Up and Grow Your Own Business Course: Module 1: Fundamental Steps for a Business Start-up Basic Requirements of an Entrepreneur Identify the Type and Field of Business that is More Suitable for You Identify Your Skills and Creativity Related to New Business Opportunities Analyse the Commercial Potential of a Business Opportunity Module 2: Strategic Thinking about New Business Solving a Problem Beating the Deadlines Finding Products in Short Supply Opportunities Created by News or Events Investigating the Internet Thinking Start-to-finish Niche Strategies Demographic Trends Rethink Assumptions Module 3: The Best Business Ideas for You Case Study Screen Your Ideas List Field Study SWOT Analysis Module 4: Developing a Start-up Business Plan Introduction of Start-up Business Plan Executive Summary Company Description Products & Services Marketing Plan Operational Plan Management & Organisation Startup Expenses & Capitalization Financial Plan -------------- ***Level 7 Diploma in Facilities Management Course*** Module 01: Introduction to Facilities Management Module 02: Developing a Strategy for Facilities Management Module 03: Facilities Planning Module 04: Managing Office WorkSpace Module 05: Vendor Management & Outsourcing Module 06: Managing Change Module 07: Managing Human Resources Module 08: Managing Risk Module 09: Facilities Management Service Providers Module 10: Managing Specialist Services Module 11: Public-Private Partnerships and Facilities Management Module 12: Health, Safety, Environment and UK Law -------------- ***Level 7 Diploma in Operations Management*** Module 01: Understanding Operations Management Module 02: Understanding Process Management Module 03: Understanding Supply Chain Management Module 04: Understanding Planning & Sourcing Operations Module 05: Understanding Talent Management Module 06: Understanding Procurement Operations Module 07: Understanding Manufacturing and Service Operations Module 08: Understanding Succession Planning Module 09: Understanding Project Management Module 10: Understanding Quality Control Module 11: Understanding Product and Service Innovation Module 12: Understanding Communication Skills Module 13: Understanding Negotiation Techniques Module 14: Understanding Change Management Module 15: Understanding Maintenance Management Module 16: Understanding Conflict Management Module 17: Understanding Stress Management Module 18: Understanding Business Ethics for the Office Module 19: Understanding Business Etiquette Module 20: Understanding Risk Management -------------- ***Level 2 Diploma in Business Administration*** Module 01: Communication in a Business Environment Module 02: Principles of Providing Administrative Services Module 03: Principles of Business Document Production and Information Management Module 04: Understand Employer Organisations Module 05: Manage Personal Performance and Development Module 06: Develop Working Relationships with Colleagues Module 07: Manage Diary Systems Module 08: Produce Business Documents Module 09: Health and Safety in a Business Environment Module 10: Handle Mail Module 11: Principles of Digital Marketing Module 12: Administer Finance Module 13: Understand Working in a Customer Service Environment Module 14: Principles of Team Leading Module 15: Principles of Equality and Diversity in the Workplace Module 16: Exploring Social Media Module 17: Understand the Safe Use of Online and Social Media Platforms -------------- ***Level 1 Business Management*** Module 01: Management and Leadership Explained Module 02: How to Manage Resources Module 03: Effective Management of Time, Stress and Crises -------------- ***Level 3 Business Administration*** Module 01: Introduction to Business Administration Module 02: Principle of Business Module 03: Principles of Business Communication Module 04: Principles of Administration Module 05: Understand How to Improve Business Performance Module 06: Understand Equality, Diversity and Inclusion in the Workplace Module 07: Principles of Leadership and Management -------------- ***Level 5 Diploma in Business Analysis*** Module 01: What is a Business Analyst? Module 02: What Makes a Good Business Analyst? Module 03: Roles of the Business Analyst Module 04: The Business Analyst and the Solution Team Module 05: Define the Problem Module 06: Vision Phase Module 07: Process Phase - Gather The Information Module 08: Process Phase - Determine the Solution Module 09: Process Phase - Write the Solution Document Module 10: Production Phase - Producing the Product Module 11: Production Phase - Monitor the Product Module 12: Confirmation Stage -------------- ***Minute Taking Course*** Module 01: Introduction to Minute Taking Module 02: The Role of a Minute Taker Module 03: Minutes Styles & Recording Information Module 04: Techniques for Preparing Minutes Module 05: Developing Active Listening Skills Module 06: Developing Organizational Skills Module 07: Developing Critical Thinking Skills Module 08: Developing Interpersonal Skills Module 09: Assertiveness and Self Confidence Module 10: Understanding Workplace Meetings -------------- ***Level 5 Diploma in Risk Management Course*** Module 01: A Quick Overview of Risk Management Module 02: Risk and its Types Module 03: Others Types of Risks and its Sources Module 04: Risk Management Standards Module 05: Enterprise Risk Management Module 06: Process of the Risk Management Module 07: Risk Assessment Module 08: Risk Analysis Module 09: Financial Risk Management Module 10: The Basics of Managing Operational Risks Module 11: Technology Risk Management Module 12: Project Risk Management Module 13: Legal Risk Management Module 14: Managing Social and Market Risk Module 15: Workplace Risk Assessment Module 16: Risk Control Techniques Module 17: Ins and Outs of Risk Management Plan -------------- Assessment Method After completing each module of the Start Up and Grow Your Own Business, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Start Up and Grow Your Own Business course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Start Up and Grow Your Own Business course is ideal for anyone who wants to start up his own business. Requirements There are no specific requirements for this Start Up and Grow Your Own Business course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Start Up and Grow Your Own Business course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Upon successful completion of this Grow Your Own Business course, you may choose to become a: Business Owner Entrepreneur Business Analyst Business and Enterprise Advisor Business Development Executive Certificates Certificate of completion Digital certificate - Included

Sharpen Your Virtual Management Skills, Enhance Your Productivity and Collaborate Effectively to Drive Results.

Refine your receptionist skills with our specialized 'Receptionist Skills 2021 Course'. Stay updated with the latest techniques and strategies to excel in managing front desk operations, handling inquiries, and providing exceptional customer service. Whether you're a seasoned receptionist or new to the role, this course equips you with the essential skills needed to thrive in today's dynamic workplace. Enroll now to enhance your professionalism and make a lasting impression on visitors and clients.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique English Law course might help you get there! Expand your expertise with high-quality training - study the English Law course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the English Law online training course. This Diploma in English Law at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! The English Law course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the English Law course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This English Law training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This English Law Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the English Law course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here are the topics you will cover in the Diploma in English Law: Module 01: Understanding the Concept of Paralegal Who Is a Paralegal? Who Can Become a Paralegal? Module 02: Key Legal Terminology Alternative Dispute Resolution (ADR) Bill Bilateral NDA Module 03: Effective Communication Skills for Paralegals Importance of Good Communication Modes of Communication Module 04: The Legal Workplace & Professionals Professional roles within the legal sector Key People within the Legal Sector Module 05: Law & Legal Systems The UK legal system How laws are Made Module 06: Contract & Business Law Contract Section What is a Contract? Module 07: Property Law What is Property Law? Property Law Acts Module 08: Wills, Probate, Estate Law Estates Wills Probate Trusts Module 09: Criminal Law Criminal Law Tort Law Module 10: Common Paralegal Legal Matters Family Law Civil Proceedings Bankruptcy Insurance Module 11: Human Rights What are Human Rights? Characteristics of Human Rights Module 12: Conflict and Conflict Resolution Introduction to Conflict & Conflict Management Types of Conflict Levels of Conflict Stages of Conflict Conflict Management Styles Module 13: Professional Conduct and Ethics of Paralegals Confidentiality Confidentiality limitations Ethical Issues Values Module 14: Mandatory Knowledge Fields and Survival Tips for Paralegals Things Every Paralegal Should Know Survival Tips to Thrive in the Legal Environment Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Diploma in English Law at QLS Level 5 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Diploma in English Law is for you if you: Want to have a deeper insight into English Law Actively working in English Law and am interested in exploring it a bit further. Are you a student pursuing a relevant field of study? Seeking employment in the English Law field. Requirements Diploma in English Law You will not need any prior background or expertise to enrol in this Diploma in English Law. Career path After completing this Diploma in English Law, you are to start your career or begin the next phase of your career. Certificates Certificate of completion Digital certificate - £10 Diploma in English Law at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in English Law at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before The business world is a thriving ecosystem in the UK. Did you know that according to the Federation of Small Businesses, there are over 5.5 million businesses in the UK, employing over 60% of the workforce? Have you ever wondered how these businesses function or how they make crucial decisions? This Business Studies course will equip you with the knowledge and skills to navigate the exciting world of commerce. This Business Studies course delves into the core functionalities of a successful business. You'll explore operations management, project management, and business process improvement methods. Learn how businesses plan and forecast operations to meet demand, and how they measure and improve performance. Gain insights into financial management, including cash flow, credit control, and risk mitigation strategies. The course also covers the crucial aspects of the business environment, human resource management, and exceptional customer service practices. Courses included in this Package: Course 01: Diploma in Business Studies at QLS Level 5 Course 02: Business Management Course 03: Business Law Learning Outcomes of Business Studies Apply operations management principles for efficient production. Develop project plans and manage resources for successful completion. Analyze business processes and identify areas for improvement. Implement strategies for financial management and risk mitigation. Manage human resources effectively to create a motivated workforce. Design and deliver exceptional customer service experiences. Enrolling in this Business Studies course is an investment in your future. With the valuable knowledge and skills you'll gain, you'll be well-positioned to thrive in a dynamic business environment. Take the first step towards a rewarding career in business-enrol today! Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Business Studies Get a free student ID card with Business Studies Training program (£10 postal charge will be applicable for international delivery) The Business Studies is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Business Studies course materials The Business Studies comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Diploma in Business Studies at QLS Level 5 Module 01: Introduction Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Project Management Module 05- Business Process Management Module 06: Planning & Forecasting Operations Module 07: Performance Management Module 08: Management of Cash and Credit Module 09: Managing Risk and Recovery Module 10: Business Environment Module 11: Human Resource Management Module 12: Customer Service Course 02: Business Management Module 01: Introduction To Business Management Module 02: Operations Management Module 03: Introduction To Business Analysis Module 04: Strategic Analysis And Product Scope Module 05: Project Management Module 06: Business Development And Succession Planning Module 07- Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management Of Cash And Credit Module 11: Managing Risk And Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation And Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management Course 03: Business Law Module 1: Understanding Business Law Module 2: European Community Law Module 3: The Court System Module 4: Civil And Alternative Dispute Resolution Module 5: Contract & Business Law Module 6: Employment Law Module 7: Agency Law Module 8: Consumer Law And Protection Module 9: Law Of Tort Module 10: Business Organisations Module 11: Company Law Module 12: Business Property Module 13: Competition Law How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: £12.99 CPD Hard Copy Certificate: £29.99 QLS Endorsed Hard Copy Certificate: £119 CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Business Studies course. This course is open to everybody. Entrepreneurs Business Owners Career Changers Students Professionals Managers Requirements You will not need any prior background or expertise to enrol in this Business Studies Skills. Career path This Business Studies course will allow you to kickstart or take your career in the related sector to the next stage. Business Analyst Project Manager Human Resources Marketing Manager Finance Officer Business Owner Certificates CPD Accredited Certificate Digital certificate - £12.99 CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Business Studies at QLS Level 5 Hard copy certificate - £119 Please note that International students have to pay an additional £10 as a shipment fee.

How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans

This interactive 3-hour webinar is designed for teams who want to understand one another’s behavioural style and improve how the team interacts. Using the DISC framework, we'll uncover how people think, behave, and work differently. Participants will understand their own behavioural style and its impact on others. We'll explore how different styles prefer to communicate and collaborate, and how to adapt our messages to team members with diverse working styles and communication preferences.