6091 Communication Skills courses

Overview 'Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.' - Stephen Covey Leadership and management skills can be learned. You can enhance your leadership skills and gain a competitive edge over others by taking this Leadership and Management Diploma Course. This Leadership and Management Diploma Course aims to guide you through the process of becoming a successful leader. You'll start the course by gaining deep insights into the concepts of leadership. Gradually, the training will take you through the leadership theories and show you the steps to develop enlightened leadership. You will discover the various leadership styles and qualities and learn to implement them on your own.  The skills and knowledge you gain will help you motivate employees to be more productive and reach your organisational goals. This course will guide you in every possible way to develop your leadership skills, so you can be on your way to creating great future leaders!  Learning Outcomes Discover the theories on leadership Enrich your knowledge of network leadership Understand how to develop enlightened leadership Explore the various leadership styles and how to implement them Know the characteristics and qualities of a good leader Why You Should Choose Leadership and Management Diploma Course Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment, and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential Who is this Course for? The Leadership and Management Diploma Course is for anyone interested in gaining excellent leadership and management skills to drive business success. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Leadership and Management Diploma Course is fully compatible with any kind of device. Whether you are using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path This course will provide you with the necessary knowledge and skills required to succeed in this sector. You will be ready to enter the relevant job market after completing this course. On top of that, the course will enhance your ability to earn an average salary of £52,500 annually.  Leadership and Management: Part 1 (Fundamentals) Module 01: Understanding Management and Leadership 00:40:00 Module 02: Leadership Theories 00:25:00 Module 03: Improving Management and Leadership Performance 00:15:00 Module 04: High Performance Teams 00:32:00 Module 05: Business Process Management 00:28:00 Leadership and Management: Part 2 Organisational Skills 00:26:00 Module 02: Communication Skills 00:27:00 Module 03: Talent Management 00:00:00 Module 04: Motivating Employees 00:26:00 Module 05: Negotiation Techniques 00:15:00 Leadership and Management: Part 3 (Management) Module 01: Succession Planning 00:24:00 Module 02: Time Management 00:37:00 Module 03: Stress Management 00:15:00 Risk Management 00:35:00 Module 05: Managing Change 00:22:00 Leadership and Management: Part 4 (Advanced) Emotional Intelligence in Leadership 00:32:00 Managing Meetings and Giving Feedback 00:21:00 Dealing with Office Politics 00:34:00 Module 04: Managing Conflict 00:14:00 Corporate Responsibility and Ethics 00:14:00 Assignment Assignment - Level 3 Diploma in Leadership and Management 00:00:00

Professional development is important for professionals to learn to gain credentials such as academic degrees, training, and workshops that will improve their skill set. To encourage professionals to learn more, they need to be motivated which this course is offering. This course will help any professionals who are struggling in attaining motivation and professional development. You will learn about the concept of success and how you could use this to become successful. It will help boost your confidence to learn the skills to become successful in the profession you chose. Course Highlights Motivation and Professional Development Skills Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Motivation and Professional Development Skills Course into 18 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 16 hours, 15 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Motivation and Professional Development Skills Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Motivation and Professional Development Skills Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Motivation and Professional Development Skills Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. What is Motivation? Introduction FREE 01:00:00 Kinds of Motivation FREE 00:30:00 An Overview of Motivation Theories 00:30:00 Comprehensive Effective Strategies 01:00:00 Conclusion 00:15:00 Skills for Professional Development Module One - Getting Started 01:00:00 Module Two - What are Soft Skills 00:30:00 Module Three - Communication 01:00:00 Module Four - Teamwork 00:30:00 Module Five - Problem Solving 01:00:00 Module Six - Time Management 01:00:00 Module Seven - Attitude and Work Ethic 01:00:00 Module Eight - Adaptability/Flexibility 01:00:00 Module Nine - Self-Confidence (Owning It) 02:00:00 Module Ten - Ability to Learn from 02:00:00 Module Eleven - Networking 01:00:00 Module Twelve - Wrapping Up 01:00:00 Certified Interpersonal & Communication Skills Training - Activities 00:00:00 Mock Exam Final Exam

Do you work from home or you need to make telephone calls for your job? Or Are you a telephone receptionsit or wish to become one? Either way, you will be learning the right telephone skills and etiquettes in this course that is specifically designed for telephone receptionist. Description: Communication is an important skill in any types of industry. You need to communicate well in your everyday life, regardless of what career you are in. Through this well-crafted course, you will learn how to be an effective communicator on the telephone. You will learn the necessary skills, attenuates of effectively communicating with clients and/ team on the telephone. In this course, you will also learn about self and time management and explore different forms of communication. You will also know how to resolve challenges of teleworkers. And whether you work outside the office or a front desk worker, you will be a communication expert through this course. Who is the course for? Home-based receptionist and any communication or administrative specialists who need to learn how to become expert or professional with their telephone communication skills. People who have an interest in learning how to become their own professional receptionist. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of applying for NUS Extra Discount Card; 24/7 student support via email. Career Path: The Professional Telephone Receptionist Course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Contact Operator Customer Service Representative Home-based Professional Information Center Expert Telemarketer and telesales Telephone Researcher Professional Telephone Receptionist Course Module One - Getting Started 00:30:00 Module Two - Core Skills Required 01:00:00 Module Three - Self-Management (I) 01:00:00 Module Four - Self-Management (II) 01:00:00 Module Five - Time Management (I) 01:00:00 Module Six - Time Management (II) 01:00:00 Module Seven - Organizing and Planning (I) 01:00:00 Module Eight - Organizing and Planning (II) 01:00:00 Module Nine - Communication (I) 01:00:00 Module Ten - Communication (II) 01:00:00 Module Eleven - Additional Challenges 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Professional Telephone Receptionist Course- Activities 00:00:00 Mock Exam Mock Exam- Professional Telephone Receptionist Course 00:20:00 Final Exam Final Exam- Professional Telephone Receptionist Course 00:20:00

Mental Health First Aid Level 3 Overview Ever feel helpless when someone you know is struggling with mental health? Mental Health First Aid Level 3 can turn you into a superhero! This course equips you with the knowledge and skills to be a mental health champion for those in your life. Imagine understanding common mental health issues, like stress, anxiety, or depression. You'll learn to recognize the warning signs, so you can offer support during tough times. The course even teaches you how to talk to someone in crisis with kindness and confidence. You'll gain the skills to reassure them, guide them to professional help, and fight the stigma surrounding mental health. By the end, you'll be a mental health first aider, ready to make a real difference. Mental Health First Aid Level 3 is your key to becoming a pillar of support and creating a more understanding world. So why wait? Become a mental health hero today! Learning Outcomes Gain a comprehensive understanding of common mental health conditions. Recognize the signs and symptoms of various mental illnesses. Develop effective communication skills for approaching someone in a mental health crisis. Offer reassurance and support to those struggling with mental health challenges. Guide individuals towards professional help and relevant resources. Why You Should Choose Mental Health First Aid Level 3 Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Mental Health First Aid Level 3 is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Mental Health First Aid Level 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Mental Health First Aid Module 1: Introduction to Mental Health Introduction to Mental Health 00:19:00 Module 2: Overview of Mental Health First Aid Overview of Mental Health First Aid 00:11:00 Module 3: Childhood and Adolescent Psychiatric Disorders Childhood and Adolescent Psychiatric Disorders 00:24:00 Module 4: Stress and Anxiety Disorders Stress and Anxiety Disorders 00:31:00 Module 5: Schizophrenia Schizophrenia 00:25:00 Module 6: Personality Disorders Personality Disorders 00:41:00 Module 7: Mood Disorders Mood Disorders 00:21:00 Module 8: Eating & Sleeping Disorders Eating & Sleeping Disorders 00:43:00 Module 9: Self-Harm and Suicide Self-Harm and Suicide 00:19:00 Module 10: Medication and Therapy in the Treatment of Mental Illness Medication and Therapy in the Treatment of Mental Illness 00:22:00 Module 11: Social Attitudes to Mental Illness Social Attitudes to Mental Illness 00:12:00 Module 12: Mental Health Legislation and Services Mental Health Legislation and Services 00:28:00 Module 13: Mental Health in the Workplace Mental Health in the Workplace 00:22:00 Module 14: Approach and React To People in Mental Health Crisis Approach and React To People in Mental Health Crisis 00:24:00

Course Overview An electrical technician is a well-respected profession that involves excellent physical activity with good pay. Learn the skills of an electrical technician and enjoy massive career opportunities by taking this Electrical Technician course.  The Electrical Technician course will give you valuable insights into electricity principles. It includes an in-depth look into Ohm's law, direct current, alternating current, voltage, and resistance. Also, the course will introduce you to various electrical incidents and discuss how to work with electrical equipment safely. Our comprehensive training will also guide you through combined inspection and testing. Learning Outcomes Know the responsibilities of an electrical technician Understand what is a capacitance and how it works Get ideas on maintaining electronic and electrical wiring Know how to work safely with electricity Learn to identify faulty or unsuitable equipment Determine how to troubleshoot wiring systems Who is this course for? Professionals interested in learning the skills for an electrical supervisor career can take this Electrical Technician course. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy, and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet, or desktop from anywhere, anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Electrical Technician course offers useful skills to possess and would be beneficial for any profession or career from any industry you are in, such as: Electrician Domestic installer Residential Electrician Commercial Electrician Maintenance Electrician Auto Electrician Domestic Electrician Automotive Electrician Outside Lineman/ Electrician Journeyman Electrician Industrial Electricians Electrical Supervisor Module 1: Introduction and Basics 00:14:00 Module 2: Communication Skills 00:26:00 Module 3: Electrical Units and ohm's Laws 00:18:00 Module 4: Safety Precautions 00:46:00 Module 5: Direct Current 00:20:00 Module 6: Alternating Current 00:20:00 Module 7: Voltage and Resistance 00:21:00 Module 8: Capacitance and Capacitors 00:19:00 Module 9: Working Safely with Electrical Equipment 00:18:00 Module 10: Electrical Incidents 00:11:00 Module 11: Risk Assessment 00:26:00 Module 12: Reducing and Controlling Risks 00:24:00 Module 13: Combined Inspection and Testing 00:39:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Take your most significant steps towards becoming an electrical supervisor with this Electrical Supervisor course. This course will enhance your ability to ensure all the electrical projects under your supervision are carried out effectively and efficiently.  You'll start the Electrical Supervisor course with a thorough understanding of electricity fundamentals. Gradually, the training will discuss electrical units and Ohm's law, direct and alternating current. Also, it will explain the types of electrical incidents and the safety precautions using electricity. Enrol right away! Learning Outcomes Gain an excellent understanding of electricity fundamentals Learn about electrical units and Ohm's laws Broaden your understanding of direct currents and alternating current Know the different types of equipment to reduce and control risks Understand how to ensure fire safety Who is this course for? Professionals interested in learning the skills for an electrical supervisor career can take this Electrical Supervisor course. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere, anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Electrical Supervisor offers useful skills to possess and would be beneficial for any profession or career from any industry you are in, such as: Electrician Domestic installer Residential Electrician Commercial Electrician Maintenance Electrician Auto Electrician Domestic Electrician Automotive Electrician Outside Lineman/ Electrician Journeyman Electrician Industrial Electricians Electrical Supervisor Module 1: Introduction and Basics 00:14:00 Module 2: Communication Skills 00:26:00 Module 3: Electrical Units and ohm's Laws 00:18:00 Module 4: Safety Precautions 00:46:00 Module 3: Direct Current 00:20:00 Module 6: Alternating Current 00:20:00 Module 7: Voltage and Resistance 00:21:00 Module 8: Capacitance and Capacitors 00:19:00 Module 9: Working Safely with Electrical Equipment 00:18:00 Module 10: Electrical Incidents 00:11:00 Module 11: Risk Assessment 00:26:00 Module 12: Reducing and Controlling Risks 00:24:00 Module 13: Combined Inspection and Testing 00:39:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Course Overview Electricity is a blessing that science has given to humankind and is an essential part of modern life. However, there are many risks associated with using electrical equipment. As a result, practising electrical maintenance can improve equipment performance and reduce accidents.  This Electrical Maintenance course will guide you through the steps for proper electrical maintenance. The course will cover the basics of electricity, including current, voltage, resistance, and Ohm's law. Moreover, it will discuss different electrical incidents and explain the safety rules for working with various electrical equipment. The course also includes excellent lectures on fire prevention and emergency procedures to reduce the extent of fire damage and save lives.  Learning Outcomes Understand what is involved in regular electrical maintenance Be aware of testing, monitoring, fixing, and replacing electrical system elements Know the process of inspecting many electrical types of equipment Learn about capacitors and the factors affecting capacitance Determine what is a risk assessment and how to perform it Know about electrical fire prevention and evacuation procedures Who is this course for? This Electrical Maintenance course is for professionals interested in learning how to perform routine electrical maintenance to improve equipment performance and reduce accidents. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere, anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Electrical Maintenance course offers useful skills to possess and would be beneficial for any profession or career from any industry you are in, such as: Electrician Domestic installer Residential Electrician Commercial Electrician Maintenance Electrician Auto Electrician Domestic Electrician Electrical Maintenance Module 1: Introduction and Basics 00:14:00 Module 2: Communication Skills 00:26:00 Module 3: Electrical Units and ohm's Laws 00:18:00 Module 4: Safety Precautions 00:46:00 Module 3: Direct Current 00:20:00 Module 6: Alternating Current 00:20:00 Module 7: Voltage and Resistance 00:21:00 Module 8: Capacitance and Capacitors 00:19:00 Module 9: Working Safely with Electrical Equipment 00:18:00 Module 10: Electrical Incidents 00:11:00 Module 11: Risk Assessment 00:26:00 Module 12: Reducing and Controlling Risks 00:24:00 Module 13: Combined Inspection and Testing 00:39:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Are you wondering how assertiveness and confidence can help in your career? Then know more through this course then gain self-esteem and assertiveness skills for your career advancement. Description: Anyone who wants to become successful needs to become confident and assertive. This course is designed to help you with that. You will learn the meaning of self-confidence and the important styles of communication. You will know the types of negative thinking and how to overcome these. Then know the importance of body language and learn how to set goals. You will also learn what practice setting SMART goals are and how to utilise it for your benefit. In this course you will learn the necessary skills, knowledge and information about Self Esteem and Assertiveness Skills to become successful.  Who is the course for? Professionals who are having a hard time gaining self-confidence People who have an interest in knowing about self-esteem and assertiveness. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Self Esteem and Assertiveness Skills Course is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Entrepreneur Executive Director Manager Top Executive. Self Esteem and Assertiveness Skills Course Module One - Getting Started 01:00:00 Module Two - What Does Self-Confidence Mean To You 01:00:00 Module Three - Obstacles to Our Goals 01:00:00 Module Four - Communication Skills 01:00:00 Module Five - The Importance of Goal Setting 01:00:00 Module Six - Feeling the Part 01:00:00 Module Seven - Looking the Part 01:00:00 Module Eight - Sounding the Part 01:00:00 Module Nine - Powerful Presentations 00:30:00 Module Ten - Coping Techniques 01:00:00 Module Eleven - Dealing with Difficult Behavior 00:30:00 Module Twelve - Wrapping Up 00:15:00 Activities Self Esteem and Assertiveness Skills Course- Activities 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Self Esteem and Assertiveness Skills Course 00:20:00 Final Exam Final Exam- Self Esteem and Assertiveness Skills Course 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: New supervisor are presented with a host of new challenges and expectations. Learning how to supervise your new employees on trial and errors basics can lead to discouragement and frustration. This Professional Supervisor Skills Training will help you to overcome many of the problems a new supervisor may face, and to set the groundwork for a successful change in your working life. So, by joining this course start your career off right by learning the groundwork that you will need to adjust in your new role. Learning Outcomes: Clarify the scope and nature of a supervisory position. Learn some ways to deal with the challenges of the role. Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization. Learn key techniques to help you plan and prioritize effectively. Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision. Develop strategies for motivating your team, giving feedback, and resolving conflict. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Professional Supervisor Skills Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Professional Supervisor Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Course Overview 00:15:00 Adjusting to Your Role 00:15:00 Action-Centered Leadership 00:15:00 Setting Goals 00:15:00 Defining Leadership 00:15:00 The Situational Leadership Model 00:15:00 What's Your Type? How About Mine? 00:30:00 Team Building Tips 00:15:00 Developing a High-Performing Team 00:15:00 Communication Skills 00:30:00 Motivating Employees 00:15:00 Orientation and Onboarding 00:15:00 Training Tips and Tricks 00:15:00 Providing Feedback 00:00:00 Doing Delegation Right 00:15:00 Dealing with Conflict 00:15:00 Managing Disciplinary Issues 00:15:00 Mock Exam Mock Exam- Professional Supervisor Skills Training 00:20:00 Final Exam Final Exam- Professional Supervisor Skills Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Step into the realm of effective telephone communication with the Telephone Etiquette Online Training. Uncover the art of verbal communication, customer engagement, objection handling, and stress management. Elevate your telephone etiquette skills to deliver exceptional service and create lasting positive impressions. Learning Outcomes: Understand the nuances of telephone communication and its importance. Master verbal communication techniques to engage and connect with callers. Develop strategies to identify and serve diverse customer needs. Acquire skills to handle objections, negotiate effectively, and say 'no' professionally. Learn the art of sales by phone, message taking, and call-back strategies. Develop and perfect telemarketing scripts for successful interactions. Enhance communication etiquette in various telemarketing scenarios. Explore stress management techniques for maintaining professionalism. Why buy this Telephone Etiquette Online Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Etiquette Online Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Etiquette Online Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Aspiring Telemarketers and Sales Professionals. Customer Service Representatives Seeking Enhanced Communication Skills. Individuals Looking to Improve Their Telephone Etiquette for Better Customer Interactions. Business Professionals Interested in Delivering Outstanding Customer Service. Prerequisites This Telephone Etiquette Online Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative - $25,000 to $45,000/year. Telemarketer - $30,000 to $55,000/year. Sales Associate - $35,000 to $60,000/year. Call Center Supervisor - $40,000 to $70,000/year. Customer Experience Manager - $50,000 to $90,000/year. Course Curriculum Telephone Etiquette Online Training Telemarketing and Types of Telemarketing 00:18:00 Business Practice 01:00:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:00:00 Stress Busting 00:05:00 Campaign Delivery 01:00:00 Assignment Assignment - Telephone Etiquette Online Training 00:00:00