6501 Communication Skills courses

Join our SEN Teacher course to gain the skills needed to make a real difference in special education. Learn effective strategies and inspire every student.

By engaging in polymathic training on a daily basis, we change the structure (neuroplasticity) — the platform of the mind — to run new programs of increased levels of confidence, creativity and communication.

Overview of Office Admin & Receptionist The Office Admin & Receptionist role is very important in every workplace. In the UK, more than 4.5 million people work in this field, which is about 15% of the total workforce. As companies keep growing and using more technology, the need for trained office staff continues to rise by around 4% every year. This course is built to help you get the right skills to start or grow your career in this field. The Office Admin & Receptionist course teaches you how to handle daily office tasks like answering phones, sending and receiving mail, booking travel, planning meetings, and keeping records in order. You will also learn how to manage your time well and improve your business writing and communication. These skills will help you work faster and better in any office. This course is useful for many industries, such as business offices, hospitals, schools, and government agencies. The skills you learn as an Office Admin & Receptionist can be used in many types of jobs. Whether you are new to this field or want to refresh your knowledge, this course is a great choice. With the Office Admin & Receptionist course, you will be ready to handle different office tasks and support a team in a smart and organised way. By the end of the Office Admin & Receptionist course, you will be able to: Handle professional phone calls and manage incoming and outgoing calls confidently as an Office Admin & Receptionist Set up and maintain easy-to-use filing systems and accurate records Write business emails and letters clearly and correctly, as expected in Office Admin & Receptionist roles Plan meetings, arrange travel, and organise events smoothly Use time wisely to complete office tasks quickly and efficiently Provide excellent customer service in an Office Admin & Receptionist environment Apply the skills learned to real office situations and grow in your Office Admin & Receptionist career Who is this course for? This Office Admin & Receptionist course is perfect for: Beginners who want to build strong basic skills in Office Admin & Receptionist work Current admin staff who wish to improve their office organisation, communication, and take their Office Admin & Receptionist career to the next level Job returners, school leavers, or career changers who want to learn modern office systems, including travel booking, meeting planning, and customer handling School leavers or career changers who want to learn how offices work, including travel booking and meeting setup Customer service workers who want to move into office-based receptionist roles Process of Evaluation After studying the Office Admin & Receptionist Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Office Admin & Receptionist Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Career Path Completing this course can help you move into roles like: Receptionist – £20K to £28K per year Office Administrator – £22K to £30K per year Administrative Assistant – £21K to £28K per year Secretary – £24K to £32K per year Front Office Coordinator – £23K to £29K per year Module 01: Introduction to Reception and Receptionist Module 01: Introduction to Reception and Receptionist 00:29:00 Module 02: Business Telephone Skills Module 02: Business Telephone Skills 00:21:00 Module 03: Representing Your Boss and Company Module 03: Representing Your Boss and Company 00:25:00 Module 04: Mail Services and Shipping Module 04: Mail Services and Shipping 00:26:00 Module 05: Travel Arrangements Module 05: Travel Arrangements 00:22:00 Module 06: Organising Meeting and Conferences Module 06: Organising Meeting and Conferences 00:19:00 Module 07: Time Management Module 07: Time Management 00:25:00 Module 08: Record Keeping and Filing Systems Module 08: Record Keeping and Filing Systems 00:24:00 Module 09: Business Writing Skills Module 09: Business Writing Skills 00:25:00 Module 10 :Organisational Skills Module 10 :Organisational Skills 00:19:00 Module 11: Communication Skills Module 11: Communication Skills 00:19:00 Module 12: Customer Service Module 12: Customer Service 00:22:00 Module 13: Effective Planning and Scheduling Module 13: Effective Planning and Scheduling 00:39:00 Module 14: Invoicing/Petty Cash Module 14: Invoicing/Petty Cash 00:20:00 Module 15: Business Environment Module 15: Business Environment 00:19:00 Assignment Assignment – Office Admin & Receptionist 00:00:00

Time is money, but so is focus. The Workplace Productivity – CPD Accredited Course is designed for anyone who’s ever looked up from their inbox only to discover it's somehow Wednesday afternoon. This online course explores tried-and-tested productivity approaches that actually stick—without relying on gimmicks or scheduling your lunch down to the last chickpea. Whether you're tackling emails, managing teams, or just trying to make peace with your to-do list, this course offers structured strategies to keep things moving smoothly. With a witty edge and a professional tone, this CPD-accredited course brings clarity to the chaos. Learn how to prioritise smarter, manage distractions (yes, even the oddly loud keyboard next to you), and maintain momentum when it matters most. From classic productivity models to modern digital tools, it's all tailored for professionals who’d like fewer late nights and more efficient days—without needing to download yet another app you’ll forget by next week. All online, all nonsense-free. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Ways to Improve Workplace Productivity Module 02: Organisational Skills to Improve Productivity Module 03: Productive Communication Skills in the Workplace Module 04: Time Management Module 05: Conflict Management Module 06: Health, Safety and Wellness in the Workplace Module 07: Managing Stress and Coping Anxiety in the Workplace Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Workplace Productivity - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Workplace Productivity - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Workplace Productivity - CPD Accredited training.

Limited Time Offer | 11-in-1 Bundle | CPD QS Certified | 110 CPD Points | Gifts: Hardcopy + PDF Certificate + SID - Worth £180 | Lifetime Access

Explore the dynamic world of adult care management with our comprehensive introductory course designed for care workers. Gain essential skills in communication, team collaboration, and service development planning. Navigate the complexities of adult care settings, address safeguarding challenges, and promote well-being. Elevate your career in healthcare with our #AdultCareManagement course – where compassionate care meets professional excellence.

[Updated: February 2024] [FREE Mental Health Care Training - MCA & DOLS] [FREE Understanding Children & Young People's Mental Health] [FREE Dual Diagnosis Level 2] [FREE EFT- Emotional Freedom Technique] Life's challenges are inescapable, & we could all use some help when things become challenging - someone to bring some light into a grim situation - Counsellors. Whether you're suffering from depression, anxiety, low self-esteem, or need some guidance in your life, counselling can help. Join this Counselling and Psychology course & learn in detail about counselling. This Advanced Diploma in Counselling at QLS Level 7 is endorsed by The Quality Licence Scheme & accredited by CPDQS (with 250 CPD points) to make your skill development & career progression more accessible than ever! Mental health issues can drastically limit a person's ability to live a happy life. Relationships, family life, & jobs may all be affected by them. Mental health issues affect people of all economic, social, & ethnic backgrounds. People of all ages, from children to the elderly, can be affected by depression & anxiety. What do you learn from our Diploma of Counselling and Psychology (Online) Course: With the aid of this Counselling and Psychology course curriculum, you will gain various vital skills & knowledge, including: Have a thorough understanding of theories & models Discover the legal, cultural, & ethical aspects of professional counselling Learn about the use of medication & therapy to treat mental diseases Know in detail about communication skills & empathy Explore many aspects of life coaching & career counselling This training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Progression of Diploma of Counselling and Psychology (Online) Course: After completing this course, you can progress towards- Counselling level 4 Level 2 Certificate in Counselling Skills (RQF) NCFE CACHE Level 3 Diploma in Counselling Skills Level 6 Counselling Advanced Diploma in Counselling at QLS Level 7 course will cover the following topics: Theories and Models Psychotherapy & Psychiatric Disorders Treating Trauma, Stress, and Anxiety Life Coaching Family Law Conflict and Violence Communication Skills 4 Free Gifts are included in this Counselling course Free courses will cover the following topics: Free Course No 01: Mental Health Care Training Mental Capacity Act Decision Making Confidentiality and Record Keeping Authorised Deprivation Legal Background to DOLS Free Course No 02: Understanding Children and Young People's Mental Health Attachment and Relationship Building in Childhood Factors that Influence Development Mental Health Problems in Young and Adults Autism, ADHD and Dyslexia in Young Adults Mental Health Related Legislation in the UK Free Course No 03: Dual Diagnosis Level 2 Drugs and Their Effects Neurophysiology Minimisation and Optical Health Ethical Issues Dual Diagnosis Free Course No 04: EFT - Emotional Freedom Technique Emotional Freedom Technique Applying EFT to Physical Issues Doing Business with EFT Why Choose Our Diploma of Counselling and Psychology (Online) Course: Earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPDQS Get instant access to this Counselling and Psychology course. Learn Counselling and Psychology from anywhere in the world Counselling and Psychology is affordable and simple to understand Counselling and Psychology is entirely online, interactive lesson with voiceover audio Lifetime access to the Counselling and Psychology course materials Counselling and Psychology comes with 24/7 tutor support The demand for Counselling and Psychology personnel has never been greater. Now is a perfect moment to start a career if you are enthusiastic about assisting people & contributing to the health & welfare of individuals, families, & communities. Enrol in the Counselling and Psychology course & assist people to live a fulfilling life. Certificate of Completion After successfully completing this course, you can order your CPD Accredited PDF Certificate (Advanced Diploma in Counselling at QLS Level 7 ) as proof of your achievement. For the Hard Copy certificate, you have to pay £29.99 + Postal Charge. CPD 250 CPD hours / points Accredited by CPD Quality Standards Module 01: Introduction 09:53 1: Introduction Video Preview 01:26 2: Counselling and Counsellors Preview 08:27 Module 02: Theories and Models (Part 1) 12:49 3: Theories and Models of Counselling (Part 1) 12:49 Module 03: Theories and Models (Part 2) 13:48 4: Theories and Models of Counselling (Part 2) 13:48 Module 04: Legal, Cultural and Ethical Issues 12:00 5: Legal, Cultural and Ethical Issues in Professional Counselling 12:00 Module 05: Forms of Psychotherapy 12:03 6: Forms of Psychotherapy 12:03 Module 06: Psychotherapy 09:06 7: Counselling and Psychotherapy 09:06 Module 07: Dynamic Psychotherapy 18:50 8: Dynamic Psychotherapy 18:50 Module 08: Childhood and Adolescent Psychiatric Disorders 14:43 9: Childhood and Adolescent Psychiatric Disorders 14:43 Module 09: Working with Children and Adolescents in Schools 13:34 10: Counselling Children and Adolescents in Schools 13:34 Module 10: Treating Trauma and Substance Abuse 10:59 11: Counselling Trauma and Substance Abuse 10:59 Module 11: Treating Stress and Anxiety Disorders 17:52 12: Module 11: Counselling Stress and Anxiety Disorders 17:52 Module 12: Treating Personality Disorders 25:53 13: Counselling Personality Disorders 25:53 Module 13: Treating Mood Disorders and Depression 12:45 14: Counselling Mood Disorders and Depression 12:45 Module 14: Treating Eating & Sleeping Disorders 27:48 15: Counselling Eating & Sleeping Disorders 27:48 Module 15: Life Coaching and Career 10:12 16: Life Coaching and Career Counselling 10:12 Module 16: Family Law 13:35 17: Family Law 13:35 Module 17: Framing Family Law 13:43 18: Framing Family Law 13:43 Module 18: Marriage in Family Law 09:48 19: Marriage in Family Law 09:48 Module 19: Domestic Violence 14:55 20: Domestic Violence 14:55 Module 20: Couple and Family Counselling 15:18 21: Couple and Family Counselling 15:18 Module 21: Conflict Resolution 09:37 22: Conflict Resolution 09:37 Module 22: Pre-Marital 11:21 23: Pre-Marital Counselling 11:21 Module 23: Affairs 12:57 24: Affairs 12:57 Module 24: Apology & Forgiveness 10:09 25: Apology & Forgiveness 10:09 Module 25: Adapting to Changes 10:18 26: Adapting to Changes 10:18 Module 26: Treating Self-Harm and Suicide 11:31 27: Counselling Self-Harm and Suicide 11:31 Module 27: Engaging and Assessing the Patients 12:45 28: Engaging and Assessing the Clients 12:45 Module 28: Helping the Client in Crisis 08:38 29: Helping the Client in Crisis 08:38 Module 29: Crisis Intervention 08:03 30: Crisis Intervention 08:03 Module 30: Low Intensity CBT Treatment 10:41 31: Low Intensity CBT Treatment 10:41 Module 31: Medication and Therapy in the Treatment of Mental Illness 14:38 32: Medication and Therapy in the Treatment of Mental Illness 14:38 Module 32: Communication Skills and Empathy 12:36 33: Communication Skills and Empathy in Counselling 11:36 34: Final Words Preview 01:00 Assessment (Optional) 04:00 35: Assignment - Advanced Diploma in Counselling at QLS Level 7 Preview 04:00 Order Your Certificate 02:00 36: Order Your CPD Certificate 01:00 37: Order Your QLS Endorsed Certificate 01:00 Recommendations! 01:00 38: Take your career to the next level with HF Online! 01:00 Free Course No 01: Mental Health Care Training - MCA & DOLS 1:54:42 39: Module 01: The Mental Capacity Act 08:36 40: Module 02: Assessment of Mental Capacity 07:27 41: Module 03: Best Interest Decision Making 11:33 42: Module 04: Advocacy and Advance Planning 07:57 43: Module 05: Providing Care or Treatment to People Who Lack Capacity 07:15 44: Module 06: Confidentiality and Record Keeping 06:07 45: Module 07: Public Bodies and Services Created by MCA Act 2005 04:37 46: Module 08: Interface with Legislation, Policy and Procedures 08:26 47: Module 09: Deprivation of Liberty Safeguards 09:11 48: Module 10: Authorised Deprivation 11:18 49: Module 11: Legal Background to DOLS 07:52 50: Module 12: The MCA (2005) and DOLS During a Pandemic 09:46 51: Module 13: Liberty Protection Safeguards (LPS) 14:37 Free Course No 02: Understanding Children and Young People's Mental Health 3:40:24 52: Module 01: Introduction to Mental Health 14:09 53: Module 02: Child Psychology 21:26 54: Module 03: Attachment and Relationship Building in Childhood 28:33 55: Module 04: Impacts of Separation and Loss on Attachment 16:01 56: Module 05: Factors that Influence Development 18:39 57: Module 06: Mental Health Problems in Young and Adults 10:22 58: Module 07: Other Mental Health Problems in Young and Adults 10:43 59: Module 08: Autism, ADHD and Dyslexia in Young and Adults 21:00 60: Module 09: Dealing With Autism, ADHD and Dyslexia in Young and Adults 21:42 61: Module 10: The Self Harming Behaviour 13:14 62: Module 11: Mental Health Treatment and Medicine 13:17 63: Module 12: Mental Health over Life Span and Society in the UK 09:49 64: Module 13: Mental Health Related Legislations in the UK 21:29 Free Course No 03: Dual Diagnosis Level 2 4:31:11 65: Module 01: Dual Diagnosis: A Challenge of New Era 20:19 66: Module 02: Drugs and Their Effects 24:37 67: Module 03: Mental Health: An Introduction 33:27 68: Module 04: Brain Works - Neurophysiology 25:11 69: Module 05: Harm Minimisation and Optical Health 32:33 70: Module 06: Models of Care and Dual Diagnosis 23:36 71: Module 07: Psychological Interventions in Dual Diagnosis 13:28 72: Module 08: Practice and Policy Issues 13:50 73: Module 09: Ethical Issues and Mental Health Act 19:46 74: Module 10: The Assessment Process in Dual Diagnosis 23:13 75: Module 11: Treatment in Dual Diagnosis 41:11 Free Course No 04: EFT - Emotional Freedom Technique 1:04:12 76: Module 01: What Is EFT (Emotional Freedom Technique)? 06:36 77: Module 02: EFT and Emotions, The Brain (EFT with the body) 06:46 78: Module 03: EFT Procedure 09:07 79: Module 04: Detailed Instructions of EFT 07:37 80: Module 05: Applying EFT to Physical Issues 08:13 81: Module 06: Treating Children with EFT 07:42 82: Module 07: EFT That Can Improve/ Heal Life & Tips 08:17 83: Module 08: Doing Business with EFT 09:54 Who is this course for? Anyone from any background can enrol in this Counselling and Psychology course. Nevertheless, this course is particularly recommended for- Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Requirements Students seeking to enrol in the Diploma of Counselling and Psychology (Online) Course should meet the following requirements; Basic knowledge of English Language Be age 16 years or above Basic Knowledge of Information & Communication Technologies for studying online or digital platform. Career path This Diploma of Counselling and Psychology (Online) Course will help you when you apply for positions like: School counsellor Mental Health Social Worker Psychologist Mental Health Counsellor Operating Your Own Counselling Practice Careers Counsellor or Adviser Drug and Alcohol Counsellor Family and Marriage Counsellor Rehabilitation Counsellor Certificates Certificate Accredited by CPDQS Digital certificate - Included Assessment Process You have to complete the course assignment questions given at the end of the course and score a minimum of 60% to pass the exam and achieve a Quality Licence Scheme endorsed certificate. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing theexam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. Advanced Diploma in Counselling at QLS Level 7 Hard copy certificate - £139 Show off Your New Skills with a Certificate of Completion After successfully completing the course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 139 GBP inside the UK 149 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS Upon finishing the course, you need to order to receive aCertificate Accredited by CPDQSthat is accepted all over the UK and also internationally. The pricing schemes are: 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

In today’s fast-paced digital landscape, the role of a Customer Support Engineer is more crucial than ever. This course offers a clear and structured pathway to mastering the essential knowledge needed to tackle technical support challenges with confidence. You’ll explore core concepts in troubleshooting, system diagnostics, and client communication—equipping you to handle customer queries with ease and precision. Whether you’re new to the field or looking to refine your approach, this course delivers insight into the technologies and problem-solving techniques that define modern customer support. Designed for busy professionals, the course content is entirely online and thoughtfully crafted to fit into your schedule. Expect engaging modules that balance technical depth with the finesse required to maintain strong customer relationships. With a touch of dry humour to keep things lively, this course transforms complex topics into manageable, memorable lessons that prepare you to excel in a technical support environment. Say goodbye to confusion and hello to clarity, all while enhancing your professional profile. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Support Engineer Apprentice training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Customer Support Engineer Apprentice training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Focusing on mindfulness, empathy and developing emotional intelligence minimise the risk of missing opportunities to strengthen your critical emotional skills. This exclusive course aims at giving you a strong background in understanding self-management, self-control, awareness, motivation, and empathy. You will learn to identify your strengths and weaknesses, use the tools to regulate your emotions, develop a positive attitude, and plan to achieve your targeted goals. Moreover, discover how verbal and non-verbal communication are significant to improve your initiative and accountability also help people to develop persistence, set goals and manage stress. This comprehensive course allows you to take your steps towards a path that can make a big difference in your life as well as others. In This Course You Will Able to organise yourself, assess and improve a full range of emotional intelligence capabilities Take ownership of the responsibilities that come your way Take pride in your work and do it well to get the best results possible Be able to accept responsibility if anything goes wrong Handle emotional situations creatively and work on all of the areas that will have a significant impact on your life Develop an action plan to improve your empathy skills Why Choose This Course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For? Emotional Intelligence Training is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. This Qualification Is Ideal For: Managers Leaders Office Executives Assistant Managers Office Administrators Businesspeople Secretaries Receptionists Employees Freshers Course Content Module One – Getting Started Module Two – What is Emotional Intelligence Module Three – Skills in Emotional Intelligence Module Four – Verbal Communication Skills Module Five – Non-Verbal Communication Skills Module Seven – Tools to Regulate Your Emotions Module Eight – Gaining Control Module Ten – Business Practices (II) Module Eleven – Making an Impact Module Twelve – Wrapping Up

Enhance your healthcare communication skills with the British Sign Language (BSL) - Health and Medical Signs course. Gain comprehensive BSL knowledge and master medical terminology through interactive videos and quizzes. Ideal for healthcare professionals and anyone interested in bridging communication gaps in medical contexts. Enroll now for a globally recognized CPD certification.