5075 Communication Skills courses in Wetherby delivered Online

ICA Specialist Certificate in Corporate Governance - Course Overview Corporate governance is a key driver in delivering the right outcomes for organisations and helping them to meet corporate objectives. Regulators view effective corporate governance mechanisms as good indicators of a firm's culture of compliance because good governance is likely to indicate good internal culture. This online course will help you: get to grips with the purpose, key success factors and risks associated with governance understand the impact of good governance on the success of organisational strategies assess and design frameworks that serve your firm's objectives and improve performance evaluate the impact of the digital revolution on governance and future developments ICA Specialist Certificates, awarded in association with Alliance Manchester Business School, the University of Manchester, will help you quickly gain actionable knowledge to boost your confidence and credibility. Upon successful completion of this course, students will be awarded the ICA Certificate in Corporate Governance and will be entitled to use the designation -Spec.Cert(CorpGov) The function and purpose of the organisation The governance of regulated enterprise and the purpose of the Board of Directors The importance, impact and opportunity of organisational culture Conflict management in the organisation Organisational structure, hierarchy and policy frameworks Communication strategy Internal control and influence power Broad-base governance - beyond the balance sheet The digital revolution and its influence on governance Governance - a never ending story

The principles of effective time management are applicable to all aspects of life. When successfully applied in a sales environment they can lead to improved performance, higher sales and increased customer satisfaction. All salespeople would benefit from learning the tools and techniques to introduce impactful time management to their working lives. We have developed this programme to be practical, fun and interactive. Participants will better understand how to increase the amount of time spent on high-value sales activities, be able to improve their self-motivation and ability to get more done, and be better able to plan, delegate and speed up routine tasks. This course will help participants: Learn key principles of managing sales priorities, meeting targets and getting 'everything' done! Learn proven techniques for structuring your day, week and normal routine Develop effective sales time management at the office and on the road Learn a seven-step process for setting goals and objectives in your work and personal life Understand how to make time for sales prospecting, designated call days Understand practical ways to improve your time management 1 Key principles of sales time management Course objectives and review of time log Essential principles of sales time management How do you use your time now? Reviewing your working day (from pre-course survey) Beliefs and feelings about time 2 Managing sales priorities and planning systems Managing priorities and planning systems Use organised persistence to plan your sales activity Planning your territory and prospecting activity How to use priority ratings not urgency to react to tasks 3 Dealing with distractions and communication skills Know your time 'bandits' and creating more positive habits to overcome them Making time by saying 'no' assertively and managing expectations Assertiveness techniques for handling colleagues and clients Making meetings worthwhile - preparation and planning 4 Sales goal setting and action planning Set clear, concise, and motivating sales goals and action plans How to set and use goal setting as way of managing your time and increasing results The principles of linking SMART objectives to action plans and daily activities 5 Creating results focus - every day, week, and month Batch sales tasks together, starting with emails Planning your day and week and protecting sales 'prime' time Apply the 80/20 to your sales contacts, clients, and prospects 6 Overcoming procrastination and structuring your day Understanding procrastination, what it is and how to recognise it in yourself and others How to stop procrastinating and start making progressing Build a power prospecting hour into every day Smart stuff to make more sales time: five automated tools Live the $64,000 dollar question

Learn how to manage internal and/or external stakeholders’ expectations within a project environment. Course overview Duration: 1 day (6.5 hours) This course is suitable for anyone who has to manage internal and/or external stakeholders’ expectations within a project environment. The course will provide tools and techniques to manage stakeholder’s expectations and needs. It will help participants to map all stakeholders who impact the capability to deliver the desired results. Participants will work with a fictitious project to bring all the analysis and tools to life.  Objectives  By the end of the course you will be able to: Identify both primary and secondary stakeholders Use tools and processes to manage stakeholder expectations Use techniques to help win support for your projects Put together a stakeholder communication plan Determine the best communication methods Build relationships between you and key stakeholders Use influencing skills to influence stakeholders before they influence you Effectively handle conflict that occurs throughout the project lifecycle Determine the fundamental rules of negotiation and how to achieve a satisfactory outcome Content Identification and stakeholder analysis Using a mind map to determine stakeholders and stakeholder groups Analysis of stakeholder interest and power Using different tools to help determine stakeholder needs and expectations Categorising your stakeholders into primary, secondary and key Interviewing stakeholders to determine needs, expectations and politics Influencing strategies Using a planning tool to determine how different stakeholders can be influenced Interviewing stakeholders to determine what will motivate/de-motivate them Looking at communication methods and choosing the most appropriate in order to influence and manage expectations Production the communication strategy Using a case study and project Gantt to produce a detailed communication plan Using a communication plan structure Conflict Management Identifying common causes of conflict in the project lifecycle Finding the most appropriate response to resolve conflicts effectively Determining your default position and understanding why it might not always be right Negotiation The different types of negotiation used in the project environment Determining a simple negotiation process Understanding the principles of effective negotiation – the do’s and don’ts

Become a successful therapist and life coach with our accredited, comprehensive, holistic program. Gain skills in mental health, communication, psychology, and personal development. Learn from expert instructors, access interactive materials, and join a supportive community. Flexible learning and certification enhance your career prospects. Ideal for aspiring and current professionals.

Overview Embark on an exciting journey through the 'Certificate in Airline Cabin Crew at QLS Level 3', where the sky is not the limit but a canvas of opportunities. This comprehensive course offers a deep dive into the intriguing world of aviation, tailored for those aspiring to soar in the airline industry. The curriculum is meticulously crafted, beginning with the basics in 'Introduction to Aircraft Cabin Crew', progressing through the nuances of airline types, and culminating in advanced topics such as 'Crew Resource Management'. This training not only equips you with theoretical knowledge but also imparts practical insights, ensuring you emerge well-versed in the dynamic environment of cabin crew responsibilities. Imagine yourself navigating through the aisles of a commercial aircraft, equipped with knowledge ranging from emergency protocols to effective communication with passengers. Each module, from 'Personal Grooming of Cabin Crew' to 'Emergency Evacuation System', is designed to sculpt you into a professional who can handle the pressures and pleasures of cabin crew life with equal ease. The course peels back layers of this fascinating career, revealing not just the glamour but also the challenges, and prepares you for recruitment with specific modules focused on interview techniques. This course is more than just a training program; it's a transformative experience. It paints a realistic picture of a cabin crew's life, balancing the allure of travel with the need for rigorous safety measures. By the end of this course, you will not only have acquired a rich understanding of the airline industry but also developed a skill set that makes you an asset to any airline, ready to embark on a career that takes you around the globe. What you'll learn: By the end of the course, you'll have -  Comprehensive understanding of the airline industry and cabin crew roles. Proficiency in emergency and safety procedures specific to aviation. Effective communication skills with passengers and airline staff. Mastery in personal grooming and fatigue management for cabin crew. In-depth knowledge of cabin operations and crew resource management. Why buy this Certificate in Airline Cabin Crew at QLS Level 3? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this course for? Individuals aspiring to join the airline industry as cabin crew. Current airline staff seeking to enhance their career prospects. Hospitality professionals aiming to transition into aviation. Graduates interested in a dynamic and global career path. Anyone passionate about travel and customer service excellence. Career path Flight Attendant: £18,000 - £30,000 Per Annum Senior Cabin Crew: £25,000 - £35,000 Per Annum Cabin Crew Trainer: £30,000 - £40,000 Per Annum Airline Customer Service Manager: £24,000 - £40,000 Per Annum In-flight Services Manager: £35,000 - £50,000 Per Annum Airline Operations Supervisor: £28,000 - £42,000 Per Annum Prerequisites This Certificate in Airline Cabin Crew at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Module 01: Introduction to Aircraft Cabin Crew Introduction to Aircraft Cabin Crew 00:18:00 Module 02: Understanding Different Types of Airlines Understanding Different Types of Airlines 00:29:00 Module 03: Role of Regulatory Bodies and Trade Associations Role of Regulatory Bodies and Trade Associations 00:30:00 Module 04: Things to Know about a Cabin Crew Life Things to Know about a Cabin Crew Life 00:32:00 Module 05: Advantages and Disadvantages of a Cabin Crew Career Advantages and Disadvantages of a Cabin Crew Career 00:26:00 Module 06: Recruitment Preparation for Pursuing a Cabin Crew Career Recruitment Preparation for Pursuing a Cabin Crew Career 00:49:00 Module 07: Cabin Crew Interview Formats Cabin Crew Interview Formats 00:40:00 Module 08: Training Procedures Training Procedures 00:29:00 Module 09: Aviation Abbreviation and Airport Codes Aviation Abbreviation and Airport Codes 00:31:00 Module 10: The Layout of a Commercial Aircraft The Layout of a Commercial Aircraft 00:44:00 Module 11: Cabin Familiarisation for a Cabin Crew The Layout of a Commercial Aircraft 00:44:00 Module 12: Departments of Airlines and their Interconnection with Cabin Crew Cabin Familiarisation for a Cabin Crew 00:37:00 Module 13: Knowledge of Currencies, 24 Hour Clock and Phonetic Alphabet Departments of Airlines and their Interconnection with Cabin Crew 00:51:00 Module 14: Basic Knowledge of Weather Regarding Aviation Knowledge of Currencies, 24 Hour Clock and Phonetic Alphabet 00:14:00 Module 15: Duties of a Cabin Crew Basic Knowledge of Weather Regarding Aviation 00:29:00 Module 16: Communication with the Passenger Duties of a Cabin Crew 00:29:00 Module 17: Aircraft Galley Communication with the Passenger 00:31:00 Module 18: Emergency Evacuation System Aircraft Galley 00:22:00 Module 19: Tackling the Event of a Fire Emergency Evacuation System 00:38:00 Module 20: Medical First Aid Tackling the Event of a Fire 00:29:00 Module 21: Personal Grooming of Cabin Crew Medical First Aid 00:49:00 Module 22: Cabin Crew Fatigue Management Personal Grooming of Cabin Crew 00:53:00 Module 23: Crew Resource Management Cabin Crew Fatigue Management 00:42:00 Assignment Assignment - Certificate in Airline Cabin Crew at QLS Level 3 04:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Overview of Advanced Diploma in Health and Social Care The health and social care sector is a vast and growing field in the UK, offering a variety of rewarding careers. Over 1.52 million people work in this sector. There's a strong demand for dedicated individuals who care about helping others. This Advanced Diploma in Health and Social Care is your first step to start a rewarding career in this important field. This is an amazing Presenter-Led Online Video Course with highly rich modules. Our course provides a solid foundation in communication, caregiving, safeguarding, and risk management. You'll learn about the rights and responsibilities of care workers, ensuring you can approach your work with respect and inclusivity. Our Health and Social Care Training course qualifies you to support adults and children with disabilities. This Advanced Diploma is perfect for those passionate about caring for others and who want to enter the health and social care sector. It's also ideal for those considering a career change or anyone looking to qualify for entry-level positions. Thinking about taking your studies further? This health and social care Diploma can be a stepping stone to a Diploma in Health and Social Care or even a Diploma in Leadership for Health and Social Care. With this ability, you can open doors to a broader range of health and social care opportunities. If you're looking for a career that allows you to make a difference, our health and social care Diploma can help you get started. You will gain valuable skills and knowledge to support and care for others. Enrol today and begin your journey in this rewarding field. Fast-Track Your Learning: Watch the Course Trailer Get a Quick Look at The Course Content: This Advanced Diploma in Health and Social Care course will help you to learn: Gain a strong foundation in health and social care principles. Develop effective communication skills for building positive relationships. Understand the rights and responsibilities of caregiving roles. Explore the diverse roles within health and social care. Promote equality, diversity and rights in care settings. Navigate key policies and safeguarding procedures. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Advanced Diploma in Health and Social Care. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Advanced Diploma in Health and Social Care course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? Aspiring healthcare assistants, social workers, and care workers. Individuals seeking to advance their careers in health and social care. Those interested in understanding the principles and practices of care. Professionals looking to enhance their knowledge and skills in this field. Anyone passionate about making a positive impact in people's lives. Requirements You don't need any educational qualification or experience to enrol in the Advanced Diploma in Health and Social Care course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Social Worker - £21K to £35K/year Children's Nurse - £24K to £39K/year Mental Health Nurse - £24K to £40K/year Occupational Therapist - £28K to £42K/year Learning Disability Nurse - £23K to £38K/year Take the next step-Enrol in our Advanced Diploma in Health and Social Care and open doors to a fulfilling career. Course Curriculum Module 1: Introduction to Health and Social Care Introduction to Health and Social Care 00:09:00 Module 2: Communication and Its Relevance Communication and Its Relevance 00:13:00 Module 3: Rights and Responsibilities as a Health and Social Care Worker Rights and Responsibilities as a Health and Social Care Worker 00:12:00 Module 4: Role as A Caregiver and Healthcare Professional Role as A Caregiver and Healthcare Professional 00:08:00 Module 5: Working in Health and Social Care: Promoting Equality, Diversity and Rights Working in Health and Social Care: Promoting Equality, Diversity and Rights 00:10:00 Module 6: Important Principles and Policies in Health and Social Care Work Important Principles and Policies in Health and Social Care Work 00:11:00 Module 7: Safeguarding Vulnerable Adults Safeguarding Vulnerable Adults 00:23:00 Module 8: Health and Safety Responsibilities Health and Safety Responsibilities 00:11:00 Module 9: Risk Management in Health and Social Care Risk Management in Health and Social Care 00:13:00

Estate Agent and Property Management Overview Learn the Latest Skills | Acknowledged by CPD & QLS | MCQ Based Exam & Tutor Support | Interactive Video Training  This Estate Agent and Property Management Training provides an excellent foundation in the skills and knowledge required for a real estate and property management career. This 2-in-1 course will help you to gain insight into the daily activities of a real estate agent and help buyers, sellers, tenants and landlords. The latter part of the training puts you in the shoes of a real-life property manager. From residential sales and lettings to commercial property, auctioneering and tenancy deposits, we have a acknowledged lesson to suit your career goals. What Will You Learn? Learn more about property valuation, negotiation and management Understand the different estate agents, from domestic to rental to property negotiators to commercial agents, and more Know what is involved in selling a property, the benefits of using an estate agent and the disadvantages of selling privately Learn about the different types of investment structures and the UK legal system Know how to extend, renew and end tenancy agreements Learn more about gaining property access, sales negotiation and communication skills What classes are included in this package? Earn a digital certificate upon successful completion acknowledged by UK and internationally acknowledged lesson There are no set schedules, so you can work at your own pace. Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week. On weekdays, you’ll have access to a full-time tutor. Learn in a user-friendly, cutting-edge online learning environment. High-quality e-learning study materials Benefit from instant feedback through mock exams and multiple-choice assessments Who Should Take This Course? If you have ambitions to move into a property career, achieve a promotion, or your goal is to run your own business, Janets has the property lessons you need to succeed. Career Path Training offered by the Estate Agent And Property Management Training could potentially benefit a range of roles, but would particularly enhance careers in: Estate Agent Property Developer Property Manager Real Estate Investor Leasing Consultant Foreclosure Specialist Acquisitions Manager Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £119. Please note that overseas students may be charged an additional £10 for postage. Certificate of Achievement from Janets After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment On successful completion of the Estate Agent And Property Management Training, you will be required to sit an online multiple-choice assessment. You will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. The assessment will be evaluated automatically and the results will be given to you immediately. Retake fee If you do not pass the exam first time, you can purchase the Retake Exam for £1.99 and try again. Course Contents Estate Agent Introduction to Estate Agents Different Types of Estate Agents Getting Started on the Job Listing Property Finding the Sellers Valuation Process Negotiating as an Estate Agent Selling Property – Finding the Buyers Letting Property Technology for Estate Agents Regulation of Estate Agents Property Management Introduction to Property Management The Role and Responsibilities of a Property Manager Listing Properties and Marketing The Letting Process and Tenancy Agreement The Property Management Process Keeping Tenants Long Term Regulations of Property Management Changes in the UK Property Market An Opportunity

Telephone selling can be a challenge. It can be a pressured environment and sales professionals need to be able to maintain peak performance in order to meet - and preferably exceed - their targets. This programme will help make it easier for them. The expert trainer covers the whole process, to help participants see it from their customer's perspective. The focus is on how to use a practical understanding of sales psychology, and of the nature of the telephone sales conversation, to help make it easier for customers to buy. This programme will give your team the skills to: This course will help participants: Understand why people buy - and how that makes it easier to sell Manage the sales process better Steer their sales calls to a more positive outcome Recognise - and respond to - customer buying signals Meet and overcome objections Choose the most appropriate techniques for closing with confidence Enhance their resilience Improve their communication skills on the telephone 1 Introduction Aims and objectives Overview Self-appraisal of current skills and development areas 2 The sales approach What selling means Why selling is like nature 3 The telephone as an instrument of communication Qualities of the telephone How telephone communication differs from face-to-face Advantages and drawbacks of the telephone How to optimise selling over the telephone Communication techniques to help you stand out from the crowd 4 Creating a relationship Professional telephone etiquette Building a rapport Connecting with the customer so that they feel you are on the same wavelength 5 The structure of a sales call Opening the call - creating a positive first impression Effective questioning to gather information and establish need Identifying and presenting the features and benefits of the product or service Matching the benefits to customers' needs Recognising and responding to buying signals Anticipating, meeting and overcoming objections Closing the sale and asking for the order - different closing techniques The importance of testimonials - how to obtain them and when to use them 6 Listening skills The challenges of accurate listening How to enhance listening skills Ensuring the customer feels heard and understood through empathetic listening 7 Shaping and using a script Developing a script to increase levels of confidence Leaving the door open 8 Managing the campaign Organisation and call planning Identifying your target market group Planning who and when to call Logging constructive information 9 Personal management The importance of persistence Is there a time to back off? Stamina - optimising energy levels Bouncing back 10 Practising the new information Pulling the details together Practising in a supportive environment 11 Action planning Personal learning summary and action plan

The Translator Training Mini Bundle equips learners with language essentials and communication techniques suited to modern translation roles. Including courses on English grammar, phonics, speech and language therapy, MS Word proficiency, and communication skills, this bundle builds a strong theoretical base for professional translators. This collection focuses on language accuracy, document preparation, and client communication, essential in today’s translation environment. It supports those aiming to enhance their linguistic precision alongside technical skills, ensuring readiness to handle varied translation tasks with confidence. Learning Outcomes: Understand English grammar for accurate translation and writing. Learn phonics to improve pronunciation and textual clarity. Develop speech therapy knowledge for language nuance awareness. Gain MS Word skills for professional document handling. Improve communication skills in client and team settings. Recognise translation challenges and language problem-solving methods. Who Is This Course For: Aspiring translators developing language and software skills. Language professionals improving grammar and communication techniques. Speech therapy assistants needing language and client interaction insights. Office workers seeking MS Word skills in language services. Freelance translators managing document and client communications. Students preparing for careers in language translation sectors. Communication specialists supporting multilingual environments. Language tutors enhancing translation-related competencies. Career Path: Translator – £27,000/year Communication Officer – £24,500/year Speech Therapy Assistant – £24,000/year Document Controller – £23,000/year Freelance Translator – £26,000/year Language Services Coordinator – £25,000/year

Getting things done doesn’t mean doing it all yourself. The Delegation Skills Training Course Mini Bundle helps you hand things over properly with courses in Team Leader, Problem Solving, Project Management, Communication Skills, and Telephone Etiquette. It’s built for those who’ve ever said, “I’ll just do it myself” one too many times. From giving clear instructions to managing timelines and phone conversations without a sigh, this bundle provides the structure needed to delegate without the drama. Learning Outcomes: Learn Team Leader duties to manage people and daily goals. Tackle tasks using calm and logical Problem Solving methods. Understand basic principles of Project Management planning. Build confidence in structured Communication Skills. Communicate effectively using clear Telephone Etiquette. Coordinate group responsibilities for better team outcomes. Who is this Course For: New managers with growing task lists and teams. Staff preparing for Team Leader responsibilities. Professionals learning Project Management basics. Those improving how they handle workplace problems. Call handlers brushing up Telephone Etiquette skills. Learners improving delegation through clear communication. People passing work to others without losing sleep. Anyone handling multiple tasks with team involvement. Career Path: Team Leader – £28,000 average UK salary Project Coordinator – £30,000 average UK salary Office Manager – £31,500 average UK salary Customer Service Supervisor – £27,000 average UK salary Operations Support Officer – £29,000 average UK salary Communication Assistant – £26,000 average UK salary