Stakeholder engagement

Identify both primary and secondary stakeholders

Use tools and processes to manage stakeholder expectations

Use techniques to help win support for your projects

Put together a stakeholder communication plan

Determine the best communication methods

Build relationships between you and key stakeholders

Use influencing skills to influence stakeholders before they influence you

Effectively handle conflict that occurs throughout the project lifecycle

Determine the fundamental rules of negotiation and how to achieve a satisfactory outcome

Using a mind map to determine stakeholders and stakeholder groups

Analysis of stakeholder interest and power

Using different tools to help determine stakeholder needs and expectations

Categorising your stakeholders into primary, secondary and key

Interviewing stakeholders to determine needs, expectations and politics

Using a planning tool to determine how different stakeholders can be influenced

Interviewing stakeholders to determine what will motivate/de-motivate them

Looking at communication methods and choosing the most appropriate in order to influence and manage expectations

Using a case study and project Gantt to produce a detailed communication plan

Using a communication plan structure

Identifying common causes of conflict in the project lifecycle

Finding the most appropriate response to resolve conflicts effectively

Determining your default position and understanding why it might not always be right

The different types of negotiation used in the project environment

Determining a simple negotiation process

Understanding the principles of effective negotiation – the do’s and don’ts