Overview This one day course is designed for anyone that deals with telephone sales in either an inbound or outbound call environment. Description The telephone has become a critical tool in obtaining sales in today’s competitive market, and yet it is often an area we pay little attention to, and consequently it becomes a negative aspect of our business rather than the highly positive one it can be. This course sets out to enable the attendees to sell effectively over the phone. The tools that are covered will help generate sales and whether they take inbound or receive outbound calls they will find that if they apply the techniques in this session, their success rate will increase immensely. Topics covered: Advantages and Disadvantages – A look at how the phone can work for and against us in a sales environment. An Introduction to Selling on the Telephone – Understanding the key points that encourage a customer to purchase from us. Structuring and the Sales Process – Defining a set process for structuring a sales call with a chance to demonstrate understanding. Why People Buy – A look at the reasoning behind people’s purchasing decisions. How People Buy – An insight into the emotional factors behind how people arrive at purchasing decisions. Turning Inbound Calls into Sales – Gauging the level of interest of a caller in order to establish the likelihood of a sale. Making Effective Outbound Calls – A set process of ensuring you gain the best advantage with this type of call. Getting Past the Gatekeeper – Understanding the role of the gatekeeper and developing methods of dealing with them in order to speak to the decision maker. Using scripts and techniques that are proven and effective. Sounds Interesting? – Studying three key communication factors when projecting the voice over the phone. Including a chance to review how the participant’s voice comes across over the phone. Methods of Improving the Way You Sound – 10 key tips on vocal improvement. Telephone Questioning Techniques – Giving the delegates the chance to fully understand the different questioning techniques that can be used during a sales call. Features and Benefits – How to practically apply them in a sales scenario. Logical and Emotional Purchasing – A further look at the reasons we buy. Overcoming Objections – Practical use of a set process and ways to apply it in the workplace. Closing the Sale – Clear methodology with a chance to practice the skills in a fun way. Post-course Assignment – A method of carrying the learning into the workplace and ensure continual review. Who should attend the course? Anyone who handles inbound or outbound sales calls over the telephone. Requirements for Attendance No prerequisites required.
Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.
Hiring the right staff is one of the most important management and HR skills and it is critical to get it right. This course is designed for managers and HR specialists who either want to improve their interviewing skills or who are just now starting a recruitment role in the organisation.
Introducing the Dating Profile Specialist Package: Elevate Your Online Dating Experience with Expert Guidance Are you seeking professional assistance to create an exceptional online dating profile that stands out and captures the attention of potential matches? Miss Date Doctor’s Dating Profile Specialist Package offers you personalized guidance and support from experienced specialists who are dedicated to helping you present your best self in the online dating world. Crafting a standout dating profile requires expertise and insight into what makes a profile truly captivating. Our specialized dating profile experts are committed to helping you showcase your unique qualities and increase your chances of making meaningful connections. Here’s how the Dating Profile Specialist Package can support you: Personalized Assessment: Our dating profile specialists will conduct a thorough assessment to understand your personality, interests, and dating goals. Tailored Profile Creation: We’ll work with you to create a personalized and compelling dating profile that reflects your authentic self. Photo Selection: Our experts will provide guidance on selecting and arranging photos that highlight your best features and personality. Attention-Grabbing Bio: We’ll help you craft a captivating bio that effectively communicates your values, hobbies, and what you’re looking for in a partner. Showcasing Unique Qualities: Our specialists will assist in highlighting your unique qualities and qualities that set you apart from the crowd. Online Etiquette Guidance: We’ll provide insights into how to initiate conversations, maintain engaging communication, and build connections. Boosting Confidence: The Dating Profile Specialist Package can boost your confidence by providing expert support in creating an impressive and authentic profile. Attracting Compatible Matches: We’ll work towards attracting matches who resonate with your personality and are genuinely interested in connecting with you. The Dating Profile Specialist Package at Miss Date Doctor is designed to empower you with a standout online dating profile that captures your true essence. Our specialized dating profile experts provide tailored guidance and practical advice to help you make a lasting impression in the online dating community. Invest in your online dating success and take the first step towards a captivating dating profile with the Dating Profile Specialist Package. Embrace the opportunity to showcase your best self and attract matches that align with your values and aspirations. Let our experts guide you towards an enhanced online dating experience filled with meaningful connections. 4 sessions x 1 hour 20 new photos using Artificial intelligence approved https://relationshipsmdd.com/product/dating-profile-specialist/
Get advice on your present dating situation Dating Coaching Learn how to text and communicate effectively Help with your dating profile Learn how to improve your boundaries How to effectively implement healthy communication Assess your relationship needs and requirements Analysation of past relationships Something just happened with the person you are dating and you want to know what to do next Discuss past traumas How to overcome trust and intimacy issues Detachment Issues help Discuss intimacy issues Personality Testing and Introspection test Gain more knowledge on successful relationship strategies 1 hour session https://relationshipsmdd.com/product/dating-advice-for-women-one-session-package/
NPORS Slinger / Signaller (N402)
This course is designed to give the learner the knowledge and skills needed to effectively support a person with down syndrome. It provides information regarding causes of the condition genetics & screening, behaviours, practical support and how to promote effective communication.
Acquire in-depth knowledge of heat exchanger design and cost-saving management with EnergyEdge's TEM & HTRI course. Join our virtual instructor-led training to stay ahead in the industry.
Introducing the Dating Profile Helper Package: Crafting an Authentic and Irresistible Online Dating Presence Are you looking to enhance your online dating experience and attract meaningful connections? Miss Date Doctor’s Dating Profile Helper Package offers you expert guidance and support to create a captivating and genuine dating profile that reflects your true self and increases your chances of finding a compatible partner. In today’s digital age, your online dating profile serves as your first impression. Our experienced dating experts are dedicated to helping you stand out in a positive way, guiding you through the process of crafting a profile that effectively showcases your personality, interests, and aspirations. Here’s how the Dating Profile Helper Package can support you: Personalized Consultation: Our dating experts will conduct a personalized consultation to understand your personality, values, and dating goals. Profile Optimization: We’ll assist you in optimizing your profile text, ensuring it effectively communicates who you are and what you’re looking for. Photo Selection: We’ll provide guidance on selecting photos that capture your authentic self and present you in the best light. Creating a Compelling Bio: We’ll help you write a compelling and engaging bio that intrigues potential matches and sparks conversations. Highlighting Your Unique Qualities: Our experts will assist in showcasing your unique qualities, hobbies, and interests that make you stand out. Navigating Online Etiquette: We’ll provide guidance on how to interact with matches, initiate conversations, and maintain engaging communication. Building Confidence: The Dating Profile Helper Package can boost your confidence by providing expert support in creating a profile that accurately represents you. Attracting Compatible Matches: We’ll work towards attracting matches who resonate with your values and are looking for a genuine connection. The Dating Profile Helper Package at Miss Date Doctor is designed to empower you to present your authentic self in the online dating world. Our experienced dating experts provide personalized guidance and practical tips to enhance your online presence and increase your chances of finding meaningful connections. Invest in your dating success and take the first step towards crafting an appealing online dating profile with the Dating Profile Helper Package. Embrace the opportunity to authentically showcase who you are and attract matches that align with your values and aspirations. Let our experts guide you towards a more rewarding and fulfilling online dating experience. Get 6 new photos as a bonus 3 sessions x 1 hour https://relationshipsmdd.com/product/dating-profile-helper/
Overview This course has been created to help safely navigate attendees through the minefield of absence management, paying attention to issues of systems, procedures and organisational culture along the way. Using a selection of exercises, activities and sample documents, the course examines some traditional methods of management as well as some more contemporary and innovative ways of keeping a lid on casual absence. Attendees will take away a number of practical tools and ideas to enable them to target performance improvement when back at their desks. Description It’s estimated that absence from work costs the UK economy over £13 billion per year, with the ‘average’ employee taking around seven days off sick annually. The need for managers, HR people and leaders to control absenteeism is critical if a company is to survive and prosper. But just what is ‘absence’? And how do we go about managing it and reducing it wherever we can, without falling foul of employment law? As well as the usual training material, attendees on this course also receive several useful handouts and exercises relating to absence management. Topics covered: An Absence Management Model – this section identifies a simple model for managers to apply when dealing with absenteeism Defining Absence – the text book definition will help learners clearly understand what is meant by absence Types of Absence – unravelling the different types of absence and distinguishing between absence and leave Classifying Absence – by classifying types of absence, the learner can begin to get a steer on how to manage it Statistics – identifying the real cost of absence and looking at regional and sector differences Reasons for Absence – considering the high-level issues that have an impact on absence, like culture and job design Causes of Sickness – here the national league tables of sickness causes are discussed, giving the learner the chance to reflect on their own team or company Absence Management – Stage 1 – contracts, policies, procedures and legal entitlements are all examined here, to allow learners to get a grasp of what they have to know to Absence Management – Stage 2 – record keeping, costing absence and benchmarking provide the chance for analysis and understanding in the context of the learner’s own organisation Absence Management – Stage 3 – setting out the skills and interventions that managers need to apply in the effective management of absence, including: communication, professional advice, workplace issues and return to work interviews Traditional Approaches – an examination of performance management, sick pay, discipline, recruitment and selection and how these can lend themselves to effective absence management Reducing Absenteeism – through less traditional approaches, looking at ‘carrots and sticks’, targets, employee assistance, unusual initiatives and organisational culture. Recent Developments – considering the impact of ‘fit notes’ and potential pandemics. Who should attend This course has been designed for anyone that deals with absence or needs to have an awareness of the absence management process. This could include; Team leaders, supervisors, managers, HR professionals and anyone else involved in the management of people or organisations. Requirements for Attendance None.