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9701 Communication courses in Spennymoor delivered Online

Temporary Works Supervisor (TWS)

By SMC Safety Solutions

The Temporary Works Supervisor course will provide you with knowledge of the role. You will also gain a good understanding of risk management on a temporary works site. Course Objectives: By the end of the course, the delegate will gain knowledge of: Have gained an understanding of the importance of cooperation and teamwork on a temporary works site Understand the legal duties of the role Have a stronger awareness of risk management on-site as well as the roles of a supervisor and their fellow employees on site Leave the course with an understanding of the “4C’s”, Communication, Cooperation, Coordination and Competency Course Content: Different groups and types of Temporary Works BS5975:2019 CDM Regulations Legislation and Codes of Practice Temporary Works Register, Design Brief and Design Case studies, policy and procedures, Standard solutions and permitted drawings Risk assessments, method statements Safe systems of work The roles and duties of a Temporary Works Supervisor Assessment: To successfully complete the course, you will need to get 72% or above in the final exam. The trainer encourages the delegates to be interactive and involved throughout the training. Certificate: The certificate for this course is valid for 5 years. Instructions Please note all Temporary Works Supervisor courses with the venue “Remote Learning” will be delivered by a tutor over a video call. This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course. Further attendee information will be sent in a separate email, please check your inbox.

Temporary Works Supervisor (TWS)
Delivered in Stratford or Online + more
£219

IMPROVING CUSTOMER SERVICE

5.0(4)

By Improving Communications Uk

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

IMPROVING CUSTOMER SERVICE
Delivered Online + more
£327

[Data Bites for Comms Pros] AI for data crunching in comms: how far can we trust it?

By Alex Waddington

Whetstone Communications and comms2point0 are pleased to bring you the Data Bites series of free webinars. Our aim is to boost interest and levels of data literacy among not-for-profit communicators.

[Data Bites for Comms Pros] AI for data crunching in comms: how far can we trust it?
Delivered Online
FREE

LinkedIn Do's & Don'ts for Success

5.0(1)

By Let’s Do Business Group

Join us as we delve into the essential do's and don'ts of LinkedIn, uncovering the key tactics to optimize your profile, expand your network, and engage effectively with potential customers and collaborators.

LinkedIn Do's & Don'ts for Success
Delivered Online + more
£30

Rules of the Road & Customer Service - International CPC - Online

5.0(27)

By PETM

This is an International Driver CPC - 7hours course - Rules of the Road & Customer Service and it is suitable for LGV & PCV and will cover: Requirements, Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat-Navs, Traffic Accident Procedures, Company & Driver Image, Who Customers Are and What They Want, Communication Skills, Giving Good Customer Service. All courses start at 07:45 hrs and finish at 15:45 hrs All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes. Approval: This course is registered with JAUPT as approved for Driver CPC qualification. Course Approval Number: ICRS24736/475. On completion of the course, all attendees will receive a certificate of attendance. Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

Rules of the Road & Customer Service - International CPC - Online
Delivered Online + more
£55

Social Media Advanced: Paid Ads

5.0(1)

By Let’s Do Business Group

Start running Paid Ads on social media, and reach more customers than ever before!

Social Media Advanced: Paid Ads
Delivered Online + more
£35

Advanced Phlebotomy - Skills & Techniques (GPT005)

4.6(39)

By Geopace Training

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6) FDSc (Foundation Degree Level) qualification Nationally Recognised certificate Dually accredited: Open College Network and CPD Covers both aspirated and evacuated systems Covers specialised blood collection systems & methods Classroom or Virtual Classroom learning options Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep) Complete your training from beginner to advanced level This course either follows on from our Introduction to Phlebotomy Course or can be combined with our introductory course as part of a course package (see below) Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.

Advanced Phlebotomy - Skills & Techniques (GPT005)
Delivered in Liverpool + 21 more or Online + more
£195

Christos Sophia Initiations - Expand into your Cosmic Consciousness on the Solar Eclipse

By Katarina Heuser

Discover your special powers, receive insights and deep healing together with an abundance of light codes taking your life to the next level!

Christos Sophia Initiations - Expand into your Cosmic Consciousness on the Solar Eclipse
Delivered Online
£70

Site Management Safety Training Scheme (SMSTS) 5 day course

By SMC Safety Solutions

This five-day course is a must for anyone who is considering or already working in a role with site manager responsibilities. This course covers all relevant legislation affecting safe working in the building, construction, and civil engineering industries. It is endorsed by Build UK as the standard training for all construction managers. Aims To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce. Course Content To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce. Course Content • Health, safety, welfare and environmental legislation affecting your daily work • New guidance and industry best practice • Duties and responsibilities with regards to health, safety, welfare, and the environment • Safe working Prerequisites This course is for you if you’re considering, or already have management responsibilities for planning, organising, monitoring, controlling and administering groups of staff e.g. site manager. Assessment At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a manager’s role. Certificate The certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all site managers. To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken. Instructions Please note all online Site Management Safety Training Scheme courses with the venue “Online” will be delivered by a tutor over a video call. This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course. Further attendee information will be sent in a separate email, please check your inbox.

Site Management Safety Training Scheme (SMSTS) 5 day course
Delivered in Chelmsford + 1 more or Online + more
£479

DEI Masterclass - Bringing The DEI Playbook To Life!

By Starling

This one day masterclass is designed to provide a practical application of the content that is covered within The DEI Playbook and is aimed at anyone tasked with launching and implementing diversity and inclusion within their organisation.

DEI Masterclass - Bringing The DEI Playbook To Life!
Delivered in London + 1 more or Online + more
£495

Educators matching "Communication"

Show all 11
Mangates

mangates

5.0(1)

London

WHO WE ARE? “Mangates” is one of the Leading Competency developers, Mangates has developed a proven foundation for building specialized training programs. No matter which Mangates training division you are working with, you can expect the same high-quality training experience and expertise that makes Mangates stand out above the competition. All of our instructors are recognized experts in their fields with hands-on experience on the topics they teach. We combine proven adult educational training methods with leading-edge industry expertise to provide you an exceptional training experience. Every instructor must meet rigorous standards with the proven background in their given field of expertise. It is the difference that our customers covet and participant appreciates at the completion of the course. WHAT WE DO? We deliver training solutions to Corporate, Government Agencies, Public sectors, Multinational organizations and Private Individuals. Our Primary focus is to train in a wide range of areas from IT Technical, Personal Development, Human Resources and Management Courses to Project, Program and IT Service Management. We have most experienced trainers in the Industry. Our Trainers are highly skilled in their subject areas and are uniquely positioned to provide participants with deep industry experience. They are motivated to transfer knowledge through practical support post and pre-training to provide participants with additional support outside the classroom.

Communicators Training Associates Ltd

communicators training associates ltd

5.0(3)

Newton Aycliffe

Communicators Training Associates Limited is an independent training provider based in Newton Aycliffe, County Durham with training facilities on site. We also deliver at outreach centres in Spennymoor, Crook and Darlington. In addition to the programmes we support, we provide ‘drop in’ sessions and host ‘information days’ at all our locations and more recently have launched our ‘virtual learning platform’ to enable everyone to learn from home. We have built an excellent reputation for giving a quality support offer to those who come to our sessions using a mix of classroom based activities on both a one-to-one and group-based setting, coupled with high quality online learning to help learners gain qualifications improving their life chances through gaining personal skills, moving to further learning, taking up volunteering opportunities and securing employment. Our employed learners tell us that the skills they learn during their time with us helps them progress in their job role. With flexibility in mind Communicators hosts a virtual learning platform providing e-learning to those individuals who want to study from home or their workplace. The Company was set up by our Managing Director Isobel Currie in 1999, and the following year we secured a contract for supported online learning with Ufi/learndirect. Initially set up to accommodate ICT training needs for companies across the North East, we rapidly widened the scope and range of our programmes to include NVQs in Management, Advice and Guidance, Administration, Customer Service, and Cleaning,; at the same time we introduced accredited programmes in Maths, English, Work Skills, Personal and Social Skills and Customer Service. Over the last 18 months we have further expanded the offer to include CSCS (for construction) and a suite of Community Learning Programmes called ‘My Future Matters’ which have been devised to support those who are furthest away from employment to find appropriate and sustainable work. Isobel maintained a continuous relationship with learndirect up until July 2017, becoming one of the longest serving members of the then network and securing several major, national quality and performance achievement awards on a regular basis including ‘Learner Support Staff’; Working with Employers’, Moving Learners into Work’ and overall ‘Best Delivery Centre. An enduring theme throughout this time has been the support given to the local community, DWP and Job Centres, various local charities, many, many employers and Her Majesty’s Prison Service in Durham. Since the closure of learndirect, Communicators has gone on to secure new contracts to support the continuation of the service with System Group, Durham County Council and most recently was awarded a Prime Contract with Tees Valley Combined Authority. Isobel believes that the success of Communicators is based on the dedicated team of Tutors and Administrators who are trained to a high standard to support our learning provision. A high proportion started their journey with Communicators as volunteers, some are former learners and all have gone on to become very valued members of a thriving team. Everyone in the Team put our learners at the heart of the operation with the genuine and embedded aim to help every learner achieve their full potential - whether they are employed or unemployed. We believe that by living and breathing our Values, each and everyone of us look to make our Vision a reality. We have successfully retained the Matrix accreditation validating the quality of our Information, Advice and Guidance services since inception. During our recent re-assessment, learners interviewed commented on the willingness of staff to provide encouragement and support tailored to them as individuals. This support was felt to be delivered by approachable, non-judgmental staff who are committed to ensuring learners achieve their goals. The weekly Assessment Days and IAG provided throughout a stay with Communicators ensures they are very clear about their learning pathway and options. There were also numerous examples provided about the difference the support had made to them, particularly helping to overcome mental health problems and lack of confidence and self-esteem. Learners interviewed were very clear about what they could expect from Communicators, and were very complimentary about our company. Many of them shared their own stories of how we had made an impact on their lives, with some saying: ‘I don’t think I would still be around if I hadn’t come to Communicators.’ ‘They really do sit and listen to you’. ‘They spend lots of time getting to know you, it’s a relaxed atmosphere and I don’t want to go home at the end’. ‘You spend a lot of time talking about your goals and aspirations, they are always positive’ ‘They make you aware of the choices and guide you, I was adamant I wanted to do IT but when we sat and talked about Maths and English, I realised it would be easier if I got those qualifications first.’ ‘I can’t believe how far I’ve come in a short period of time.’ ‘I’ve got dyslexia and they have helped me understand what it is and how it affects me, I’m getting lots of support.’ ‘Lots of encouragement, you are accepted for who you are, made to feel straight away part of the group.’ ‘Whenever I’ve not understood or struggled, the tutors have been there to guide me through, without them I wouldn’t have progressed as well.’