8633 Communication courses delivered On Demand

Telephone Skills Online Phone etiquette is an extremely important skill to have in an employee's skill-set. Good communication both inside and outside of the office can be facilitated by having proper telephone etiquette. In any challenging situation, it can be a unique way for you to show confidence. With proper telephone etiquette training, these and other situations can be managed more easily. Through this Telephone Skills course, you will develop better telephone communication skills. This Telephone Skills course covers various aspects of the telephone etiquette, using appropriate phone language, removing phone distractions, inbound calls, outbound calls, handling rude or angry callers, handling interoffice calls, handling voice mail messages, methods of training staff, correcting poor telephone etiquette and much more. Learning Outcomes After completing this Telephone Skills course, you will be able to: Understand various aspects of phone etiquette Know how to use proper phone language Know how to handle inbound and outbound calls Know how to eliminate phone distractions Know how to handle rude or angry callers and much more. Why Choose Telephone Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Food Allergen Training Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. Free PDF certificate as soon as completing the Food Allergen Training course. 24/7 support via live chat, phone call or email. Courses are included in this Telephone Skills Bundle Course Course 01: Level 2 Customer Service Course Course 02: Level 4 Time Management Course [ Note: Free PDF certificate as soon as completing the Telephone Skills course] Course Curriculum of the Telephone Skills Module 01: Aspects of Phone Etiquette Module 02: Using Proper Phone Language Module 03: Eliminate Phone Distractions Module 04: Inbound Calls Module 05: Outbound Calls Module 06: Handling Rude or Angry Callers Module 07: Handling Interoffice Calls Module 08: Handling Voicemail Messages Module 09: Methods of Training Employees Module 10: Correcting Poor Telephone Etiquette Module 11: Wrapping Up Assessment Method of Telephone Skills After completing each module of the Telephone Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Telephone Skills After completing the MCQ/Assignment assessment for this Telephone Skills course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Telephone Skills This Telephone Skills course is ideal for those who want to develop their telephone skills. Requirements Telephone Skills There are no specific requirements for this Telephone Skills Course because it does not require any advanced knowledge or skills. Career path Telephone Skills After completing this Telephone Skills course, you may be able to pursue a variety of promising career opportunities.

Change Management™ Foundation - Learning the Basics and Foundation Exam Preparation: On-Demand This course provides practical knowledge on Change Management techniques and the Foundation certification. This course also prepares you for the APMG Change Management Foundation exam. Given that a primary course goal is to achieve the Foundation Certification, the course text will be provided in advance of the workshop so the participant may begin studying. In addition, daily homework assignments and practice exams will be provided. The Foundation-level exam is taken at the end of the third day of the Traditional Classroom course. Virtual Classroom and On-Demand participants must make separate arrangements to schedule their exam following course completion (See "Important Note for Virtual and On-Demand Participants"). What You Will Learn You'll learn how to: Understand how individuals learn and why many may resist change Understand how to build an effective change team Describe the stakeholder engagement process and relate this to appropriate communication Understand various approaches to plan, implement, and sustain organizational change Understand how to assess change impact and readiness and deal with resistance Improve your ability to pass the APMG Change Management Foundation Certification exam Getting Started Introductions Course structure Course goals and objectives Change and the Individual How people learn Personality and change - introduction to MBTI Models of individual change - the Change Curve and Bridges' Transition Motivating individuals during change Change and the Organization Understanding organizational metaphors Organizational culture and change 3 models of change - Lewin, Kotter, and Senge Key roles in change Stakeholder Engagement Identifying and analyzing stakeholders Personas and empathy maps Influencing strategies Communication Feedback and communication approaches Communicating change - planning, factors, and barriers Communication biases and channels Change Impact Identifying and assessing change impact Stakeholder impact assessment Change severity assessment Change Readiness Building change agent networks and the change team How to make the organization ready for change Creating a change management plan Dealing with resistance to change APMG Change Management Foundation Exam Preparation Review of and practice with APMG sample questions and test papers APMG Change Management Foundation Exam Traditional Classroom: The exam is taken and marked (provisionally) within the course Virtual Classroom and On-Demand: The exam is scheduled by the Participant and taken subsequent to the course

Project Leadership Skills - Français (On-Demand) Pour être efficace au sein d'une organisation, les responsables de projet doivent avoir une grande variété de compétences et d'aptitudes. Parmi celles-ci figurent: la création et l'exécution d'une vision; motiver les autres; influencer sans autorité; la mise en réseau; communiquer haut, bas et latéralement; la négociation; gestion des parties prenantes; et gérer les conflits. Cet atelier vise à développer les compétences générales essentielles à la direction d'une équipe et à la création d'un changement d'entreprise durable. Les participants auront un aperçu des sciences sociales et de la science du cerveau pour motiver et responsabiliser les autres. Ils apprendront et expérimenteront diverses stratégies et tactiques d'influence. Les participants découvriront également leurs préférences personnelles en matière de communication, leurs points forts et leurs angles morts et apprendront comment communiquer au mieux avec d'autres personnes qu'ils jugent «difficiles». Ils apprendront mieux à gérer le côté humain du changement et à apprendre des stratégies pour gérer chaque étape. Dans le processus. Les activités pratiques de négociation et de gestion des conflits renforcent l'apprentissage théorique, l'enracinant dans la vie réelle et le rendant exploitable. What you will Learn At the end of this program, you will be able to: Explain the importance of a vision in driving motivation and engagement Apply a scientific approach to better motivate those around you Strategically maximize your personal and positional power for better project results Determine influence and network development strategies necessary for personal development Know how to respond to communication challenges related to different personality styles Make the link between the expectations of stakeholders and the success criteria of a project Assess key stakeholders across different dimensions of complexity Apply the four rules of principled negotiation to real-life conflict situations Recognize key aspects of a physiological response to conflict Make the right choice of tools and techniques to "demine" an emotional situation Maximize different strategies and tactics to manage ambiguity at work Manage vision and purpose / Motivate others Communication and alignment with the vision Link the present to the future The Importance of Purpose The art and science of motivation Network development and influence Positive policy and project success Types of power in an organization power and influence Network Development Best Practices Communication The medium and the message Personality and communication styles Communication challenges Stakeholder management / Negotiation Identification of stakeholders Stakeholder analysis The basics of negotiation reasoned negotiation Manage the conflict Conflict dynamics The Anatomy of Conflict Conflict management approaches and tools Dealing with Ambiguity

🚀 Unlock the Power of Persuasion with Email Sales Letter Mastery Course! 🚀 Are you tired of sending out emails that seem to vanish into the abyss of cyberspace, never to be opened or acted upon? Do you long to craft messages that captivate your audience, compel action, and drive sales effortlessly? Look no further! Welcome to the Email Sales Letter Mastery Course, your ticket to becoming a master wordsmith in the digital age!   📧 Why Email Sales Letters Matter: 📧 In today's fast-paced world, where attention spans are fleeting and competition is fierce, mastering the art of persuasive communication is essential. Email sales letters serve as your digital handshake, your virtual storefront, and your direct line to potential customers. With the right skills, you can transform mundane messages into magnetic marketing tools that not only grab attention but also convert leads into loyal customers.   🌟 Benefits of Taking Our Course: 🌟 Craft Compelling Content: Learn the secrets to crafting attention-grabbing subject lines, irresistible opening paragraphs, and persuasive calls to action that compel readers to take immediate action. Boost Conversion Rates: Discover proven techniques to optimize your email sales letters for maximum conversion rates, turning casual readers into enthusiastic buyers. Stand Out from the Crowd: Gain insights into the psychology of persuasion and consumer behavior, allowing you to tailor your messages to resonate deeply with your target audience. Save Time and Effort: Streamline your email marketing efforts by mastering efficient writing techniques and templates that allow you to create impactful messages in a fraction of the time. Drive Revenue Growth: Unlock the potential of your email marketing campaigns to drive significant revenue growth for your business or clients, achieving tangible results that speak for themselves.   💼 Who is this for? 💼 This course is ideal for entrepreneurs, marketers, sales professionals, freelancers, and anyone looking to harness the power of persuasive communication in the digital realm. Whether you're a seasoned pro or just starting out, our comprehensive curriculum is designed to meet you where you are and elevate your skills to new heights.   🚀 Career Path: 🚀 Upon completing the Email Sales Letter Mastery Course, you'll be equipped with the tools and knowledge to excel in various career paths, including: Digital Marketing Specialist: Become a sought-after digital marketing expert, leveraging your skills in email copywriting to drive results for businesses across industries. 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Enroll in the Email Sales Letter Mastery Course today and unleash the power of persuasive communication in the digital age! 🌟 FAQ (Frequently Asked Questions) - Email Sales Letter Course Q1: What is an Email Sales Letter? An Email Sales Letter is a type of marketing communication sent via email with the primary goal of persuading recipients to take a specific action, such as making a purchase, signing up for a service, or attending an event. It typically follows a structured format, highlighting the benefits of a product or service and includes a clear call-to-action. Q2: Why is it important to learn how to write effective Email Sales Letters? Learning how to write effective Email Sales Letters is crucial for businesses and marketers as it can significantly impact their sales and conversion rates. With email being a widely used communication channel, mastering the art of crafting compelling sales letters can help businesses engage with their audience, build relationships, and ultimately drive revenue. Q3: What will I learn in this Email Sales Letter course? In this course, you will learn the fundamentals of crafting persuasive Email Sales Letters, including understanding your target audience, structuring your message for maximum impact, writing compelling copy, designing visually appealing layouts, and optimizing for conversions. You will also gain insights into effective strategies for subject lines, personalization, and A/B testing. Q4: Who can benefit from this course? This course is suitable for anyone involved in email marketing, sales, or entrepreneurship, including business owners, marketers, sales professionals, freelancers, and aspiring copywriters. Whether you're looking to boost your company's sales, improve your marketing skills, or start a career in copywriting, mastering the art of writing Email Sales Letters can be immensely beneficial. Q5: How will this course help me improve my email marketing efforts? By completing this course, you will gain practical skills and techniques that can immediately enhance your email marketing efforts. You'll learn how to craft compelling messages that resonate with your audience, increase open and click-through rates, generate more leads and sales, and ultimately grow your business or career in the digital marketing field. Course Curriculum Module 1 Initial Steps Of Writing The Email Initial Steps Of Writing The Email 00:00 Module 2 Grabbing Attention Grabbing Attention 00:00 Module 3 Closing Your Letter Closing Your Letter 00:00

Level 2 QLS Endorsed Diploma | 100 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Project Management Fundamentals - Japanese: On-Demand Many projects are run by highly qualified, talented people with little or no training in project management. They carry out projects such as process improvement, marketing campaign development, new product development, event planning and production, as if they were "work". Project Management Fundamentals (PMF) was created to help those who need a solid foundation in project management to learn on the job without undue burden. is. This course provides practical skills, concepts and principles that you can take back to the workplace, and the insight you need to adapt them to your specific project environment. PMF's course goal is to achieve quality performance by learning effective planning and control, so it emphasizes process-oriented and analytical, systems-oriented approaches. These frameworks promote the project-related problem-solving and decision-making skills needed in real-world projects. We also focus on the collaboration, clear person-to-person communication, interpersonal and interpersonal skills required for the project. These needs are recognized throughout PMF, but are highlighted in two areas: Module 2 - People and Projects Module 8 - Execution, Communication and Team Development What You Will Learn By the end of this course, you should be able to: Explain the value of strong project management Identify the characteristics of successful projects and project managers Recognize how current agile/adaptive practices fit into project management Learn project management processes such as initiation, planning, execution, monitoring and control, and closing Leverage project management processes and tools based on case studies and real-world situations Create initial project plan Using standard project management terminology Basic Concepts Project management and its definition PM value and key points Competing Constraints and Project Success Project life cycle People and Projects Overview of people and projects Project manager Project team people and projects in the organization Module 3 - Initiation and Requirements Definition Project launch Formulation of project charter Conducting stakeholder evaluations Requirements definition Using the Work Breakdown Structure Define Work Breakdown Structure (WBS) Development of usable WBS Utilization of WBS Project Risk Management Need for risk management Overview of risk-aware planning Identification of risks Risk analysis Risk response plan Implementing countermeasures and monitoring risks Environmental considerations that require adaptability Quotation Quote definition Quotation approach How to estimate cost estimate Quotation Validation Scheduling Definition of the scheduling process and related terms Defining sequences and dependencies Determining the critical path Examination of schedule risk and optimization of schedule Execution, Communication and Team Development From baseline to execution Project communication and stakeholder relationships high performance team Monitoring and Control Definition of monitoring and control See control through the lens of competing demands Variance analysis and corrective action (earned value) Adaptive environment considerations Project Closure Closing the project Focus on project migration Focus on post-project evaluation

Project Management Fundamentals - Japanese: On-Demand Many projects are run by highly qualified, talented people with little or no training in project management. They carry out projects such as process improvement, marketing campaign development, new product development, event planning and production, as if they were "work". Project Management Fundamentals (PMF) was created to help those who need a solid foundation in project management to learn on the job without undue burden. is. This course provides practical skills, concepts and principles that you can take back to the workplace, and the insight you need to adapt them to your specific project environment. PMF's course goal is to achieve quality performance by learning effective planning and control, so it emphasizes process-oriented and analytical, systems-oriented approaches. These frameworks promote the project-related problem-solving and decision-making skills needed in real-world projects. We also focus on the collaboration, clear person-to-person communication, interpersonal and interpersonal skills required for the project. These needs are recognized throughout PMF, but are highlighted in two areas: Module 2 - People and Projects Module 8 - Execution, Communication and Team Development What You Will Learn By the end of this course, you should be able to: Explain the value of strong project management Identify the characteristics of successful projects and project managers Recognize how current agile/adaptive practices fit into project management Learn project management processes such as initiation, planning, execution, monitoring and control, and closing Leverage project management processes and tools based on case studies and real-world situations Create initial project plan Using standard project management terminology Basic Concepts Project management and its definition PM value and key points Competing Constraints and Project Success Project life cycle People and Projects Overview of people and projects Project manager Project team people and projects in the organization Module 3 - Initiation and Requirements Definition Project launch Formulation of project charter Conducting stakeholder evaluations Requirements definition Using the Work Breakdown Structure Define Work Breakdown Structure (WBS) Development of usable WBS Utilization of WBS Project Risk Management Need for risk management Overview of risk-aware planning Identification of risks Risk analysis Risk response plan Implementing countermeasures and monitoring risks Environmental considerations that require adaptability Quotation Quote definition Quotation approach How to estimate cost estimate Quotation Validation Scheduling Definition of the scheduling process and related terms Defining sequences and dependencies Determining the critical path Examination of schedule risk and optimization of schedule Execution, Communication and Team Development From baseline to execution Project communication and stakeholder relationships high performance team Monitoring and Control Definition of monitoring and control See control through the lens of competing demands Variance analysis and corrective action (earned value) Adaptive environment considerations Project Closure Closing the project Focus on project migration Focus on post-project evaluation

🌟 Unlock the Power of Persuasion! 🎙️   Ready to command attention, inspire action, and captivate your audience? Say goodbye to stage fright and hello to confidence with our exclusive online course: 'Mastering the Art of Dynamic Communication: Elevate Your Public Speaking Skills.'   🔥 What You'll Learn: ✅ Craft and deliver compelling speeches that resonate. ✅ Overcome nervousness and exude confidence on any stage. ✅ Master body language and non-verbal communication. ✅ Engage diverse audiences with impactful storytelling techniques. ✅ Handle Q&A sessions and impromptu speaking like a pro.   🚀 Why Choose This Course? 🌟 Expert Guidance: Learn from seasoned speakers with years of experience. 🌟 Interactive Learning: Practice sessions and feedback for rapid improvement. 🌟 Flexible Learning: Access the course anytime, anywhere, at your pace. 🌟 Proven Techniques: Tried-and-tested strategies to amplify your speaking prowess.   👥 Who's It For? 🎯 Entrepreneurs aiming to pitch ideas persuasively. 🎯 Professionals seeking to ace presentations and meetings. 🎯 Students preparing for public speaking engagements. 🎯 Anyone passionate about becoming a confident, impactful speaker.   🎁 Bonus Offer: Enroll now and get access to bonus resources, including speech templates, practice exercises, and exclusive webinars with industry experts.   🏆 Join hundreds of successful communicators who've transformed their speaking abilities. Don't let fear hold you back-embrace the spotlight and make your voice heard!   🔒 Don't miss this opportunity to elevate your public speaking skills. Enroll now and start your journey toward becoming a dynamic and influential speaker! 🌟🎤 Course Curriculum INTRODUCTION Introduction 00:00 STRATEGICS AND TACTICS TO BRING YOUR PUBLIC SPEAKING TO NEW HEIGHTS Lesson #1 - Heartfelt Speech 00:00 Lesson #2 - Escape the World 00:00 Lesson #3 - Inspire Others 00:00 Lesson #4 - Give to Others 00:00 Lesson #5 - Humorous Stories 00:00 Lesson #6 - Transform Lives 00:00 Review 00:00

Sharpen your media skills with award-winning trainer Paul Pennington! Our online course offers practical video tutorials and comprehension tests to help you master communication, interviews, and crisis messaging. Perfect for professionals!

Description: This course will start by helping you realise that in the beginning with your new locally established business, you will struggle with almost everything. This includes the struggles in business etiquette. Business etiquette is very important since this will help you boost your business. You will then be able to impart these business etiquettes to your employees so that your business will succeed. In this course, you will be guided with the book of business etiquette. With that, you will learn the how successful businessman behave and how they succeed. You will also be able to put the value of courtesy and apply it to your business. You will also know the proper table manners and learn how to handle telephone and front doors etiquettes. This course will help your morals and manners. Who is the course for? Businessmen, Entrepreneur, and Professionals who are in the Business Industry People who have an interest in starting up a Cake Decorating business Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Business Etiquette Diploma a useful qualification to possess, especially to people with careers in: Businessmen Business Consultants Business Development Managers Entrepreneurs Human Resource Manager Strategist. Business Etiquette Diploma BUSINESS ETIQUETTE UK & CHINA 01:00:00 THE AMERICAN BUSINESSMAN 01:00:00 IMPORTANCE OF COURTESY IN BUSINESS COMMUNICATION 01:30:00 PUTTING COURTESY INTO BUSINESS 01:30:00 PERSONALITY TRAITS OF EFFECTIVE BUSINESS PEOPLE 01:30:00 TABLE MANNERS 01:30:00 TELEPHONES AND FRONT DOORS 01:30:00 TRAVELING AND SELLING 01:30:00 THE BUSINESS OF WRITING 01:30:00 DIFFERENCE BETWEEN MORALS AND MANNERS 01:30:00 'BIG BUSINESS' 01:30:00 DEPARTMENT STORE 01:30:00 A WHILE WITH A TRAVELING MAN 01:30:00 TABLES FOR TWO OR MORE 01:30:00 LADIES FIRST? 01:30:00 Mock Exam Mock Exam-Business Etiquette Diploma 00:20:00 Final Exam Final Exam-Business Etiquette Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00