1276 Collaboration courses

Asthma: Asthma Awareness Course Online Asthma is a chronic condition that affects both children and adults. Our Asthma: Asthma Awareness Course provides awareness training about how this serious, life-threatening and chronic respiratory disease can be controlled. Asthma causes wheezing, shortness of breath, chest tightness, and night-time or early morning coughing. Asthma can be managed by taking medication and avoiding triggers that can cause an attack. Our Asthma: Asthma Awareness Course program will help you to learn about how to improve the health and quality of life of people who are suffering from asthma. The Asthma: Asthma Awareness Course is designed for people who want to learn more about this disease while also expanding their knowledge. Continuing one's ability development helps ensure that they remain knowledgeable and competent in any profession while also providing them with the necessary skills to help them advance in their profession. Enrol in our Asthma: Asthma Awareness Course now to pursue your goals and gain the knowledge, skills, and information you need to advance your career. Main Course: Asthma Awareness Course Free courses included with Asthma: Asthma Awareness Course: Along with Asthma Awareness Course you will get free Paediatric First Aid Along with Asthma Awareness Course you will get free ADHD Awareness Special Offers of this Asthma: Asthma Awareness Course: This Asthma: Asthma Awareness Course includes a FREE PDF Certificate. Lifetime access to this Asthma: Asthma Awareness Course Instant access to this Asthma: Asthma Awareness Course 24/7 Support Available to this Asthma: Asthma Awareness Course Asthma: Asthma Awareness Course Online In this comprehensive Asthma: Asthma Awareness Course, you will learn the most in-demand skills to help accelerate your career and update your existing knowledge and abilities. We can assure you that you can completely trust us with the entire process of this Asthma: Asthma Awareness Course as well as we will also provide you with the best educational experience possible as one of the leading course providers and most renowned e-learning specialists online. This Asthma: Asthma Awareness Course has been created in collaboration with experts and mentors to help you learn quickly and efficiently, at your own pace and ease. Who is this course for? Asthma: Asthma Awareness Course Online If you have Asthma: Asthma Awareness Course, know someone who does, or want to learn more about it, this Asthma: Asthma Awareness Course is for you. You'll gain a better understanding of the mechanics of asthma from both a biological and educational standpoint, as well as how it can be managed and raised awareness. Requirements Asthma: Asthma Awareness Course Online To enrol in this Asthma: Asthma Awareness Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Asthma: Asthma Awareness Course. Be energetic and self-motivated to complete our Asthma: Asthma Awareness Course. Basic computer Skill is required to complete our Asthma: Asthma Awareness Course. If you want to enrol in our Asthma: Asthma Awareness Course, you must be at least 15 years old. Career path Asthma: Asthma Awareness Course Online After completing this Asthma: Asthma Awareness Course, you will begin your career or the next phase of your career in this field. Students who successfully complete the Asthma: Asthma Awareness Course may pursue a range of jobs, including: Health and Care sector Preparation for Life and Work Public Service Social Service

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Explore the complexities of grief and gain essential counseling skills in our "Grief and Bereavement Counselling Course: Navigating Loss and Healing." Understand the nuances of mourning, from the impact of sudden death to specialized approaches for children and adults. Navigate ethical considerations and address complicated grief reactions. Join us on a transformative journey to become a compassionate guide through the healing process. Enrich your skills, support those in grief, and make a meaningful impact on the journey from loss to resolution.

Master the essential skills of Digital Forensic Science with our comprehensive training course. Explore topics such as forensic investigation, evidence management, file system analysis, network forensics, and more. Equip yourself to apprehend offenders, maintain evidence-based reporting, and present compelling digital evidence in the courtroom. Join us to enhance your expertise in this critical field and stay ahead in the ever-evolving landscape of digital forensics.

Microsoft Project 2021 is a complete lifecycle project management tool that manages complex projects efficiently. This all-encompassing course molds you into an expert in project management with fundamentals to advanced techniques to handle projects of all sizes and gain confidence and proficiency in project planning, execution, and reporting.

Join us for a round table discussion with Ginger Gregory, CHRO. Inclusive: How to get more Women to the Top? As part of the UKI Wellbeing day we’re inviting everyone to participate in one of a series of roundtable focus groups hosted by HR and Ginger Gregory, our CHRO. These sessions are current organisational challenges designed to foster open dialogue, enhance collaboration, and gather your valuable insights. This is an opportunity to connect, share experiences, and contribute meaningfully to our organisation.

Asthma: Asthma Awareness Course Online Asthma is a chronic condition that affects both children and adults. Our Asthma: Asthma Awareness Course provides awareness training about how this serious, life-threatening and chronic respiratory disease can be controlled. Asthma causes wheezing, shortness of breath, chest tightness, and night-time or early morning coughing. Asthma can be managed by taking medication and avoiding triggers that can cause an attack. Our Asthma: Asthma Awareness Course program will help you to learn about how to improve the health and quality of life of people who are suffering from asthma. The Asthma: Asthma Awareness Course is designed for people who want to learn more about this disease while also expanding their knowledge. Continuing one's ability development helps ensure that they remain knowledgeable and competent in any profession while also providing them with the necessary skills to help them advance in their profession. In this comprehensive Asthma: Asthma Awareness Course, you will learn the most in-demand skills to help accelerate your career and update your existing knowledge and abilities. We can assure you that you can completely trust us with the entire process of this Asthma: Asthma Awareness Course as well as we will also provide you with the best educational experience possible as one of the leading course providers and most renowned e-learning specialists online. This Asthma: Asthma Awareness Course has been created in collaboration with experts and mentors to help you learn quickly and efficiently, at your own pace and ease. Enrol in our Asthma: Asthma Awareness Course now to pursue your goals and gain the knowledge, skills, and information you need to advance your career. Main Course: Asthma Awareness Course Free Courses: Course 01: Paediatric First Aid Course 02: ADHD Awareness [ Note: Free PDF certificate as soon as completing the Asthma: Asthma Awareness Course] Asthma: Asthma Awareness Course Online This Asthma: Asthma Awareness Course consists of 05 modules. Course Curriculum of Asthma: Asthma Awareness Course Module 01: An Overview of Asthma Module 02: Risk Factor for Developing Asthma Module 03: Understand the Causes Module 04: Prevention, Diagnosis and Treatment Module 05: Managing Asthma Assessment Method of Asthma: Asthma Awareness Course After completing Asthma: Asthma Awareness Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Asthma: Asthma Awareness Course After completing the Asthma: Asthma Awareness Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Asthma: Asthma Awareness Course Online If you have Asthma: Asthma Awareness Course, know someone who does, or want to learn more about it, this Asthma: Asthma Awareness Course is for you. You'll gain a better understanding of the mechanics of asthma from both a biological and educational standpoint, as well as how it can be managed and raised awareness. Requirements Asthma: Asthma Awareness Course Online To enrol in this Asthma: Asthma Awareness Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Asthma: Asthma Awareness Course. Be energetic and self-motivated to complete our Asthma: Asthma Awareness Course. Basic computer Skill is required to complete our Asthma: Asthma Awareness Course. If you want to enrol in our Asthma: Asthma Awareness Course, you must be at least 15 years old. Career path Asthma: Asthma Awareness Course Online After completing this Asthma: Asthma Awareness Course, you will begin your career or the next phase of your career in this field. Students who successfully complete the Asthma: Asthma Awareness Course may pursue a range of jobs, including: Health and Care sector Preparation for Life and Work Public Service Social Service

Join us for a round table discussion with Ginger Gregory, CHRO. Think Broadly: How do we create time and space for White Space thinking? As part of the UKI Wellbeing day we’re inviting everyone to participate in one of a series of roundtable focus groups hosted by HR and Ginger Gregory, our CHRO. These sessions are current organisational challenges designed to foster open dialogue, enhance collaboration, and gather your valuable insights. This is an opportunity to connect, share experiences, and contribute meaningfully to our organisation.

Join us for a round table discussion with Ginger Gregory, CHRO. Talent and Drive Results: How can we best leverage talent opportunities in a global organisation? As part of the UKI Wellbeing day we’re inviting everyone to participate in one of a series of roundtable focus groups hosted by HR and Ginger Gregory, our CHRO. These sessions are current organisational challenges designed to foster open dialogue, enhance collaboration, and gather your valuable insights. This is an opportunity to connect, share experiences, and contribute meaningfully to our organisation.

Join us for a round table discussion with Ginger Gregory, CHRO. Age Diversity and Inclusivity: From Early Career and beyond, How do we best grow our talent? As part of the UKI Wellbeing day we’re inviting everyone to participate in one of a series of roundtable focus groups hosted by HR and Ginger Gregory, our CHRO. These sessions are current organisational challenges designed to foster open dialogue, enhance collaboration, and gather your valuable insights. This is an opportunity to connect, share experiences, and contribute meaningfully to our organisation.