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'Selling' doesn't work. You've got to help customers buy. And that means engaging with the customer in a positive way, showing that you understand their requirement and giving them confidence that your product or service is the best possible way of meeting that requirement. This may sound painless but there's more to it than meets the eye and it's all too easy to get it wrong. You need to follow a process. This programme will help participants: Understand 'how buyers buy' and align their selling activities accordingly Recognise the difference between 'latent pain' and 'active vision' opportunities Conduct effective pre-call planning and research Stimulate interest and establish credibility with your prospects Get prospects to share / admit high priority pain Engage in consultative dialogue that promotes the differentiating strengths of your offerings Gain access to 'power' people within an opportunity Effectively qualify and disqualify opportunities based on objective decision criteria Better control and manage sell cycles Improve their chances of winning competitive opportunities Shorten sales cycles and avoid 'no decision' Negotiate the steps leading to a successful sale 1 An introduction to selling Understanding the key points that encourage a customer to purchase from us The difference between consultative selling and a transactional sale Understanding the roles that trust and empathy play in a sale Understanding how tricks and manipulation can sink a sale Vital pre-meeting research that must take place before a conversation Understanding how the customer sees us and why positioning is important 2 Structuring the sales conversation process Defining a set process for structuring a sales call with a chance to demonstrate understanding How the first minute of a conversation can destroy a sale Understanding BPO objectives for a sale How a step-by-step sales conversation process helps win more sales Understanding the mis-match between the customers buying process How our sales processes can lead to mistakes 3 How and why people buy An insight into the emotional factors behind how people arrive at purchasing decisions Using research from neuroscience that shows how sales people can really make mistakes Understanding how people make decisions about larger purchases Understanding the stakeholders in companies and their buying motives How to analyse the stakeholders and determine a win-plan 4 Understanding the funnel Studying the sales and buying process to understand the ratios of sales to prospects and better forecasting Understanding the role of forecasting in sales analysis Why many forecasts are nearly always wrong Understanding the stages of a sales process How 'verifiable outcomes' can really change forecasting 5 Questioning techniques Understanding the different questioning techniques and when they should be used Using the 'knowledge tree' as a framework for questioning Understanding the use of real empathy to help customers uncover their needs How effective research can really empower your questions How to ask 'high gain' questions How to ask difficult questions without feeling intrusive 6 Features and benefits How to practically apply them in a sales scenario How to align the benefits to customers' business goals Really understanding the difference and how to demonstrate true economic benefits to a customer How to discover business goals, and align value propositions to these How to craft an effective value proposition for a customer Using the SAR storytelling method to really engage customers to align their thinking patterns Using the latest neuroscience research that explains what customers are really thinking 7 Overcoming objections How 'confirmation bias' can hinder any sales conversation How the CLARA method of responding to customer concerns can dramatically improve the chances of customers responding to us in a positive way Practising the method to become comfortable and congruent with it 8 Closing the sale A deep dive into what closing is How different sales have different closes How too many closing methods can destroy a sale How to lead up to a close with a logical sequence of questions Using the ACSAT trust method of closing A clear methodology with a chance to practise the skills in a fun way

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Course Duration: Full-day program (or two half-day modules), with options for virtual delivery or leadership retreats Target Audience: Mid to senior-level leaders, team managers, project leads, or high-potential employees who are responsible for leading through disruption, complexity, or organisational transformation. Course Objectives By the end of this course, participants will be able to: Understand the principles of adaptive leadership and why it's essential in unpredictable environments. Recognise the difference between technical and adaptive challenges. Build the mindset and behaviours needed to lead with resilience and flexibility. Engage and empower teams in the face of uncertainty and resistance. Apply practical tools to lead through change, conflict, and complexity. Course Outline Module 1: Understanding Adaptive Leadership What is adaptive leadership? Origins (Harvard Kennedy School, Ronald Heifetz model) How adaptive leadership differs from traditional leadership The link between complexity, uncertainty, and the need for adaptability Module 2: The Nature of Change and Challenge Technical vs adaptive challenges Why some problems can’t be solved with expertise alone Common leadership traps during crisis or disruption Adaptive work: reframing problems and shifting mindsets Module 3: The Core Principles of Adaptive Leadership Get on the balcony – seeing the bigger picture Regulate distress – maintaining productive tension Maintain disciplined attention – keeping teams focused Give the work back – empowering others to lead Protect voices of leadership from below – enabling diverse input Module 4: Leading Yourself Through Uncertainty Developing personal resilience and emotional agility Navigating ambiguity, setbacks, and pressure Identifying your leadership default style under stress Reflection: What kind of leader does your team need now? Module 5: Engaging Others in Times of Uncertainty Building trust and psychological safety during turbulence Managing resistance to change with curiosity and empathy Tools for courageous conversations and adaptive dialogue Creating shared purpose and distributed leadership in teams Module 6: Adaptive Tools and Techniques Scenario planning and sensemaking Stakeholder mapping in dynamic environments Using inquiry over advocacy Holding space for experimentation and learning Leading with both confidence and humility Module 7: Action Planning and Application Identify one adaptive challenge in your role/team Map your adaptive leadership response Peer coaching conversations Build a 30-day Adaptive Leadership Plan Delivery Style Workshop-style, highly interactive Case studies, breakout discussions, and guided self-reflection Scenario-based practice and small group exercises Option to include pre-work, post-session coaching or check-ins Course Materials Provided Adaptive Leadership workbook Reflection tools and leader self-assessment Conversation guide for adaptive challenges Change resistance diagnostic Personal Leadership Development Plan template Optional Add-ons Executive coaching package 360 feedback or team diagnostic on adaptive capacity Integration with change management or innovation programs Customisation for specific industries (e.g., public sector, healthcare, education, finance)

Train the Trainer: Train the Trainer Course Online Unlock the Power of Train the Trainer: Train the Trainer Course: Enrol Now! When you are trained to do something, you are taught the necessary skills. The ultimate goal of "Training the Trainer" is to simply train trainers and mentors. The Train the Trainer: Train the Trainer Course will help you advance in your career. Train the Trainer abilities that are effective to encourage professionalism and trust in the workplace. The goal of this Train the Trainer: Train the Trainer Course is to start introducing the skills, knowledge, and character traits that are essential for effective training. The Train the Trainer: Train the Trainer Course explains the skills and techniques needed to ensure this. After completing this Train the Trainer: Train the Trainer Course you will gain a depth of knowledge in your everyday life. Our Train the Trainer: Train the Trainer Course module is created by experts to expand your skill. Enrol on our Train the Trainer: Train the Trainer Course to learn more. This Train the Trainer: Train the Trainer Course covers how to boost your confidence level, the ability to recognise trainee’s specific needs, choose the best methods and activities for a group. The purpose of this Train the Trainer: Train the Trainer Course is to teach how to achieve your goals and prepare your career. Main Course: Train the Trainer Course Free Courses included with Train the Trainer: Train the Trainer Course: Along with Train the Trainer Course you will get free Level 7 Life Coaching Along with Train the Trainer Course you will get free Workplace Stress Management Special Offers of this Train the Trainer: Train the Trainer Course: This Train the Trainer: Train the Trainer Course includes a FREE PDF Certificate. Lifetime access to this Train the Trainer: Train the Trainer Course Instant access to this Train the Trainer: Train the Trainer Course 24/7 Support Available to this Train the Trainer: Train the Trainer Course Train the Trainer: Train the Trainer Course Online This Train the Trainer: Train the Trainer Course has various modules to explain training styles, instructional plans and the use of creativity. Also, the Train the Trainer course describes assessing needs, group work and on-the-job training. Moreover, this Train the Trainer course helps to understand adult learners and today's learners' differences and objectives. The Train the Trainer explains selecting, designing, and developing active training methods. Throughout the Train the Trainer: Train the Trainer Course, you can also learn how to evaluate and use visual ads, technology and business consultation. Who is this course for? Train the Trainer: Train the Trainer Course Online This Train the Trainer: Train the Trainer Course is intended for both current and future trainers, as well as business owners, managers, human resources personnel, and anyone relating to employee mentoring or improvement. Requirements Train the Trainer: Train the Trainer Course Online To enrol in this Train the Trainer: Train the Trainer Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Train the Trainer: Train the Trainer Course. Be energetic and self-motivated to complete our Train the Trainer: Train the Trainer Course. Basic computer Skill is required to complete our Train the Trainer: Train the Trainer Course. If you want to enrol in our Train the Trainer: Train the Trainer Course, you must be at least 15 years old. Career path Train the Trainer: Train the Trainer Course Online With an advanced Train the Trainer: Train the Trainer Course, you can take advantage of this lucrative specialty industry and enhance your resume.

Self Esteem: Self Esteem Course Online A healthy representation of how you see yourself is a high self-esteem; after all, nothing is more important than how you see yourself when you need to be assertive, make executive decisions, or ask for what you want. Learn techniques that will drastically change how you feel about yourself and how you approach the world in order to get what you want by asking with confidence and without fear. Professional success requires the growth of self-esteem and assertiveness. However, without adequate training and guidance, it is impossible to advance in your career. In this regard, this Self Esteem: Self Esteem Course is ideal for you. Through this Self Esteem: Self Esteem Course, you will learn about self-confidence, the impact of negative thinking, communication skills, the importance of goal setting, the role of body language. After completing this Self Esteem: Self Esteem Course, you will be able to manage your self-esteem and assertiveness with excellence and professionalism. This Self Esteem: Self Esteem Course will provide you a solid understanding of self-esteem and assertiveness, which will help you advance in your career. Why choose this Self Esteem: Self Esteem Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Self Esteem: Self Esteem Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Self Esteem: Self Esteem Course. Main Course: Self Esteem Course Free Courses included with Self Esteem: Self Esteem Course Course 01: Level 7 Life Coaching Course 02: Dealing With Difficult People Course 03: Communication Skills Course Course 04: Level 5 Negotiation Skills Course [ Note: Free PDF certificate as soon as completing the Self Esteem: Self Esteem Course] Self Esteem: Self Esteem Course Online This Self Esteem: Self Esteem Course consists of 04 modules. Course Curriculum of Self Esteem: Self Esteem Course Module 01: Understanding Self Esteem Module 02: Understanding Assertiveness Module 03: Assertiveness in Communication Module 04: Assertiveness in Workplace Assessment Method of Self Esteem: Self Esteem Course After completing Self Esteem: Self Esteem Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Self Esteem: Self Esteem Course After completing the Self Esteem: Self Esteem Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Self Esteem: Self Esteem Course Online This Self Esteem: Self Esteem Course is suitable for anyone who wants to understand why Self Esteem and Assertiveness skills are important, how to develop and improve them, and how to advance their career. Including: Managers Team Leaders Office Executives Office Administrators Employees Business people Secretaries Receptionists Requirements Self Esteem: Self Esteem Course Online To enrol in this Self Esteem: Self Esteem Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Self Esteem: Self Esteem Course. Be energetic and self-motivated to complete our Self Esteem: Self Esteem Course. Basic computer Skill is required to complete our Self Esteem: Self Esteem Course. If you want to enrol in our Self Esteem: Self Esteem Course, you must be at least 15 years old.

Sales Management: Sales Management Course Online Sales Management: Sales Management Course is the process of establishing a sales force, organising sales operations, and implementing sales methods that allow a company to meet, if not exceed, its sales goals on a consistent basis. When it comes to managing sales and improving sales performance for any size business, regardless of industry, accurate and consistent Sales Management: Sales Management Course processes are always the key to success. This starts with a great sales manager who knows how to motivate and lead a sales team. You must be proficient in three areas: sales operations, sales strategy, and sales analysis. Aside from assisting your company in meeting its sales targets, a Sales Management: Sales Management Course system allows you to keep up with your industry as it evolves and can mean the difference between success and failure. If you want to start a career as a sales manager or learn more about Sales Management: Sales Management Course but don't know where to start, this Sales Management: Sales Management Course will give you a solid foundation to become a confident sales manager and develop more advanced skills in Sales Management. Main Course: Sales Management Course Free Courses included with Sales Management: Sales Management Course Course 01: Level 5 Retail Management Course 02: Level 4 Time Management Course Course 03: Level 7 Business management [ Note: Free PDF certificate as soon as completing the Sales Management: Sales Management Course] Sales Management: Sales Management Course Online This Sales Management: Sales Management Course consists of 08 modules. Course Curriculum of Sales Management: Sales Management Course Module 01: Transitioning to Sales Management: New Responsibilities and Expectations Module 02: It’s All About Communication Module 03: Sales Planning: Setting the Direction for the Sales Team Module 04: Time Management, Territory Planning, and Sales Forecasting Module 05: Recruiting, Interviewing, and Hiring the Very Best Module 06: Building the Environment for Motivation: Compensation, Plans, Recognition, and Rewards Module 07: Training, Coaching, and Counseling: When and How to Apply Each Module 08: Stepping Up to Be a True Leader Assessment Method of Sales Management: Sales Management Course After completing Sales Management: Sales Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Sales Management: Sales Management Course After completing the Sales Management: Sales Management Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Sales Management: Sales Management Course Online This Sales Management: Sales Management Course is designed for those who want to get a head start in the sales sector or aspiring professionals working for public, private, volunteer and nonprofit organisations. The Sales Management: Sales Management Course is designed to enhance your knowledge and increase one's resume. Requirements Sales Management: Sales Management Course Online To enrol in this Sales Management: Sales Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Sales Management: Sales Management Course. Be energetic and self-motivated to complete our Sales Management: Sales Management Course. Basic computer Skill is required to complete our Sales Management: Sales Management Course. If you want to enrol in our Sales Management: Sales Management Course, you must be at least 15 years old. Career path Sales Management: Sales Management Course Online After completing this Sales Management: Sales Management Course, you may be able to pursue a variety of promising career opportunities, such as: Sales representative General manager Account executive and many more.

Train the Trainer: Train the Trainer Course Online Unlock the Power of Train the Trainer: Train the Trainer Course: Enrol Now! When you are trained to do something, you are taught the necessary skills. The ultimate goal of "Training the Trainer" is to simply train trainers and mentors. The Train the Trainer: Train the Trainer Course will help you advance in your career. Train the Trainer abilities that are effective to encourage professionalism and trust in the workplace. The goal of this Train the Trainer: Train the Trainer Course is to start introducing the skills, knowledge, and character traits that are essential for effective training. The Train the Trainer: Train the Trainer Course explains the skills and techniques needed to ensure this. After completing this Train the Trainer: Train the Trainer Course you will gain a depth of knowledge in your everyday life. Our Train the Trainer: Train the Trainer Course module is created by experts to expand your skill. Enrol on our Train the Trainer: Train the Trainer Course to learn more. This Train the Trainer: Train the Trainer Course covers how to boost your confidence level, the ability to recognise trainee’s specific needs, choose the best methods and activities for a group. The purpose of this Train the Trainer: Train the Trainer Course is to teach how to achieve your goals and prepare your career. Courses you will get with of Train the Trainer: Train the Trainer Course: Course 01: Train the Trainer Course 02: Level 7 Life Coaching Course 03: Workplace Stress Management Course 04: Level 4 Time Management [ Note: Free PDF certificate as soon as completing the Train the Trainer: Train the Trainer Course] Train the Trainer: Train the Trainer Course Online This Train the Trainer: Train the Trainer Course consists of 18 modules. Course Curriculum of Train the Trainer: Train the Trainer Course Module 01: Assessing Needs Module 02: Understanding Adult Learners Module 03: Training Styles Module 04: Understanding Today’s Learner Module 05: Writing Instructional Objectives Module 06: Writing an Instructional Plan Module 07: Selecting, Designing, and Developing Active-Training Methods Module 08: Delivering Training Module 09: Using Visual Aids Module 10: Working with Groups Module 11: Using Creativity Module 12: Evaluating Training Module 13: Training Across Cultures Module 14: Storytelling as a Training Technique Module 15: Using Technology in Training Module 16: Training On the Job Module 17: Training During Tough Times Module 18: The Business of Consulting: Internal and External Assessment Method of Train the Trainer: Train the Trainer Course After completing Train the Trainer: Train the Trainer Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Train the Trainer: Train the Trainer Course After completing the Train the Trainer: Train the Trainer Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Train the Trainer: Train the Trainer Course Online This Train the Trainer: Train the Trainer Course is intended for both current and future trainers, as well as business owners, managers, human resources personnel, and anyone relating to employee mentoring or improvement. Requirements Train the Trainer: Train the Trainer Course Online To enrol in this Train the Trainer: Train the Trainer Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Train the Trainer: Train the Trainer Course. Be energetic and self-motivated to complete our Train the Trainer: Train the Trainer Course. Basic computer Skill is required to complete our Train the Trainer: Train the Trainer Course. If you want to enrol in our Train the Trainer: Train the Trainer Course, you must be at least 15 years old.