A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Medical Receptionist and Secretary course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This Medical Receptionist and Secretary course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Medical Receptionist and Secretary course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this course, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Medical Receptionist and Secretary Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. **Courses are included in this Medical Receptionist and Secretary Course Course 01: Medical Receptionist and Secretary Course 02: Level 5 Negotiation Skills Course Course 03: Level 7 Life Coaching ***Others Included of Medical Receptionist and Secretary Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Medical Receptionist and Secretary Course: Module 1: The National Health Service Module 2: Patient (Customer) Care Module 3: Communication Module 4: Law, Ethics and Medicine Module 5: Health & Safety in a Clinical Environment Module 6: Practical Reception Skills in General Practice Module 7: The Hospital Service Module 8: Private Medicine Module 9: Forms, Fees and Finances in General Practises Module 10: Using Information Technology Module 11: Medical Terminology and Clinical Aspects Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Module 13: Complementary Medicine ------------------- ***GIFT Courses: ------------------- ***Level 5 Negotiation Skills Course*** Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections ------------------- ***Level 7 Life Coaching*** Module 01: Life Coaching Fundamentals Module 02: The Process of Life Coaching Module 03: Emerging Communication Skills Module 04: Introduction to Neuro-Linguistics Programming (NLP) Module 05: Mental Skills Development Module 06: Physical Skills Development Module 07: Body Language Module 08: Emerging Organizational Skills Module 09: Developing Creativity Module 10: Improving Presentation Skills Module 11: Developing Effective Negotiation Skills Module 12: Managing Your First Impression ------------------ Assessment Method After completing each module of the Medical Receptionist and Secretary, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Medical Receptionist and Secretary course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Medical Receptionist and Secretary course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements There are no specific requirements for this Medical Receptionist and Secretary course because it does not require any advanced knowledge or skills. Career path After completing this Medical Receptionist and Secretary, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator Certificates Certificate of completion Digital certificate - Included
Dive deep into the captivating sphere of food psychology with our course, 'Exploring the Fascinating Realm of Eating Psychology'. Understand the intricate relationship between food and psychology, uncovering how emotions, habits, and mental health intertwine with our eating patterns. From delving into mindful nutrition to analysing emotional eating and food addiction, this comprehensive course is a gateway to understanding the psychology behind our dietary choices. Learning Outcomes Gain a foundational knowledge of the principles underlying eating psychology. Understand the complexities of disorders related to eating and their psychological dimensions. Explore the profound impact of emotions and self-image on dietary patterns. Develop strategies for integrative approaches in addressing food psychology concerns. Equip oneself with techniques for professional coaching in eating psychology. Why buy this Exploring the Fascinating Realm of Eating Psychology? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success Who is this Exploring the Fascinating Realm of Eating Psychology for? Individuals passionate about understanding the psychology of food and eating habits. Nutritionists keen on integrating psychological insights into their practice. Therapists aiming to offer specialised guidance on eating disorders. Health coaches wanting a deeper insight into emotional eating and food addiction. Anyone interested in promoting a holistic approach to well-being through food. Career path Eating Psychology Coach: £30,000 - £45,000 Nutritionist: £23,000 - £40,000 Eating Disorder Therapist: £35,000 - £50,000 Food-Mood Analyst: £28,000 - £42,000 Body Image Consultant: £25,000 - £39,000 Mindful Eating Facilitator: £29,000 - £43,000 Prerequisites This Exploring the Fascinating Realm of Eating Psychology does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 1: Introduction to Eating Psychology Introduction to Eating Psychology 00:17:00 Module 2: Mindful Eating and Nutrition Mindful Eating and Nutrition 00:16:00 Module 3: Eating Disorders and Disordered Eating Eating Disorders and Disordered Eating 00:18:00 Module 4: Food and Mood Food and Mood 00:15:00 Module 5: Emotional Eating and Food Addiction Emotional Eating and Food Addiction 00:22:00 Module 6: Integrative Approaches to Eating Psychology Integrative Approaches to Eating Psychology 00:11:00 Module 7: Body Image and Self-Esteem Body Image and Self-Esteem 00:14:00 Module 8: Coaching and Professional Practice Coaching and Professional Practice 00:15:00
This is suitable for anyone managing teams or looking to manage teams in the future. Using the participants own experiences we will look at what drives team effectiveness and the traits of High Performing Teams.
Face to Face training customised and bespoke. One to One Online or Face to Face
Master the art of nurturing organizational talent with our comprehensive Resourcing and Managing Talent Course. This course equips you with essential skills and knowledge to effectively manage human resources, optimize talent acquisition strategies, and foster a culture of continuous growth and development within your organization. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the "Resourcing and Managing Talent" course, learners will explore the fundamental aspects of effectively managing human resources within an organization. They will understand how to strategically plan for human resource needs, ensuring that the right people are in the right roles. This involves learning about job analysis and designing roles that align with organizational goals. The course emphasizes the importance of talent planning and how it contributes to overall business success. Learners will discover the benefits of talent management, including how it enhances organizational performance and fosters employee development. They will also delve into recruiting strategies and the role of coaching, training, and development in nurturing employee skills. The course covers performance management techniques to optimize employee productivity and methods for enhancing employer branding. Finally, learners will explore opportunities to continuously improve talent management systems, ensuring they evolve with changing organizational needs and market conditions. Course Curriculum Module 01: Introduction to Resourcing and Talent Management Module 02: Planning Human Resources Module 03: Job Analysis and Design Module 04: Resourcing and Talent Planning Module 05: Benefits of Talent Management Module 06: Talent Management and The Role of Recruiting Module 07: Coaching, Training, and Development Module 08: Performance Management Module 09: Employer Branding Module 10: Improvement Opportunities of Talent Management System Learning Outcomes Understand key concepts in resourcing and talent management strategies. Apply job analysis techniques to enhance organisational efficiency and effectiveness. Evaluate the benefits of effective talent management within organisations. Demonstrate knowledge of coaching, training, and development practices. Implement performance management strategies to drive employee productivity and engagement. Analyse improvement opportunities in talent management systems for organisational success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR professionals seeking to enhance talent management skills. Managers aiming to improve workforce planning and development strategies. Individuals interested in understanding employer branding and recruitment processes. Career changers exploring opportunities in human resources management roles. Graduates preparing for roles in organisational development and HR. Career path HR Manager Talent Acquisition Specialist Training and Development Coordinator Performance Management Analyst Employer Branding Specialist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Give a compliment to your career and take it to the next level. This Train the Trainer: Effective Techniques and Methods will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Train the Trainer: Effective Techniques and Methods will help you keep ahead of the pack. The Train the Trainer: Effective Techniques and Methods incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Train the Trainer: Effective Techniques and Methods will add extra value to your resume to stand out to potential employers. Along with this Train the Trainer: Effective Techniques and Methods course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. This Bundle Consists of the following Premium courses: Course 01: Coaching & Mentoring Course 02: Level 3- Project Management Course 03: Performance Management Course 04: Motivation Skills Course 05: Assertiveness and Self-Confidence Development Course 06: Working Effectively Across Cultures Course 07: Public Speaking and Presentation Skill Course Course 08: Creativity and Problem Solving Skills Course 09: Stress Management Training Course 10: Time Management So, enrol now to advance your career! Benefits you'll get from choosing Apex Learning for this Train the Trainer: Effective Techniques and Methods Course: Pay once and get lifetime access to 11 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn about Train the Trainer: Effective Techniques and Methods at your ease - anytime, from anywhere Study the Train the Trainer: Effective Techniques and Methods from your computer, tablet or mobile device CPD accredited Train the Trainer: Effective Techniques and Methods course - improves the chance of gaining professional skills Curriculum of Train the Trainer: Effective Techniques and Methods: Course 01: Train the Trainer Part 1 Introduction and Welcome Make Them Feel Safe Before Class Start with an amazing opener Build Credibility and Rapport Qui Training on Facilitating Classroom Activity Introduction and Welcome Get Buy-In for the Activity Find Trainees Who Need Help Tutor Effectively During Activities Manage the Activity Pace Prepare to Lead an Activity Coach: Complete Guide to Coaching Trainers Coliseum: How to Train Very Large Classes Hook A Large Class Teach A Large Class Support A Large Class Recharge: The Healthy Trainer Welcome to Healthy Trainer Manage Yourself Manage Your Issues Manage Your Classroom Manage Your Audience Manage Your Feedback Serenity Course Welcome to Serenity Stop Interruptions Handle Negativity Manage Inattention How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Train the Trainer: Effective Techniques and Methods bundle. Requirements This Train the Trainer: Effective Techniques and Methods course has been designed to be fully compatible with tablets and smartphones. Career path Having this Train the Trainer: Effective Techniques and Methods expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included
FAA Level 1 Award In Awareness Of Safeguarding (RQF) Face-to-Face Classroom: Half-day course Virtual Classroom: 2 sessions of 2 ½ hours For those who work with children, young people and vulnerable adults Promotes awareness of safeguarding, enabling learners to identify problems and show where to report these to Course Contents: Safeguarding legislation and guidance Key safeguarding roles Different types of abuse Signs and indicators of abuse and neglect Actions to take when a safeguarding concern arises Benefits of this course: In 2018/2019, 415,050 concerns of abuse were raised In 2018/2019, there were nearly 400,000 children in need 52,300 children were subject to a child protection plan 63% of adult safeguarding concerns are for people over 65 1 in every 42 adults aged 85+ have required safeguarding enquires... Child abuse often goes unreported and unrecorded - till it is picked up on by someone who then does something about it. This Level 1 Safeguarding Awareness course gives people the knowledge to make a real difference to a person's life! This basic Safeguarding course is a nationally recognised, Ofqual regulated qualifications accredited by First Aid Awards Ltd. This means that you can be rest assured that your Level 1 in Safeguarding Certificate provides information for best practice to make a real difference to protect the health and wellbeing of the most vulnerable in our society. The Ofqual Register number for this course is 603/5635/2
I’ll share a case of visual hallucinations, showing how an existential-phenomenological approach helps understand their meaning and purpose. We aim to explore the lived experiences on irregular perceptions of reality with an open mind. Each Saturday includes: a live dialogue between Prof. Ernesto Spinelli and an International Existential Therapist; a moment to share your thoughts and feelings with the teachers; and a final integration facilitated by Bárbara Godoy. This series of ten dialogues set out to explore the multifaceted dimentions and complexities associated with Existential Therapies. It attempts to engage with various interpretations of insanity through the lens of patients often painful, confounding, and deeply unsettling life experiences. Hallucination- between Prof. Ernesto Spinelli and Prof. Simon du Ploc “The phenomenon of hallucination has been a subject of debate for centuries. It has been suggested that its function was one of revelation or prophesy, and those who hallucinated were often considered to have a ‘sacred’ affliction. In recent times, their function, at least in the West since the Age of Reason, has been often been reduced to primary indicators of schizophrenia and other forms of psychosis. Lumped into the ‘core phenomena’ of schizophrenia, the concern is not so much what they are, or what they mean to the client, or even their content, but their treatment and control. I will present an excerpt from my own clinical practice with a client who presented with distressing visual hallucinations. This piece of work illustrates how approaching such irregular perceptions of reality from an existential-phenomenological perspective can provide a way of understanding their meaning and purpose within a client’s lived experience. I will suggest that such an approach also enables us to take a creative position regarding wider notions of sanity and madness, a position which enables us to navigate a path between, on the one hand, the medical model which typically focusses on reduction and management of hallucinations, and on the other hand, a Laingian view of hallucination as a route to ‘hyper-sanity’. Adopting such a path may enable us to work more confidently with clients when they present with unusual or disturbing perceptions.” Prof. Simon du Ploc. Prof. Simon du Plock is Senior Research Fellow at the Metanoia Institute, London. He was Head of the Faculty of Post-Qualification and Professional Doctorates at the Institute from 2007 to 2020, in which role he directed counselling psychology and psychotherapy research doctorates jointly with Middlesex University. He is a Fellow of the Royal Society for Medicine, a Foundation Member with Senior Practitioner Status of the BPS Register of Psychologists Specialising in Psychotherapy, and a Member of the BPS Register of Applied Psychology Practice Supervisors. He has been a BPS Chartered Counselling Psychologist and UKCP Registered Psychotherapist since 1994. He has authored nearly one hundred journal papers and book chapters on existential therapy, and he has co-edited Existential Analysis, the Journal of the British Society for Existential Analysis, since 1993. He was an editor of the 2019 Wiley World Handbook of Existential Therapy. He has lectured and trained internationally, and in 2006 he was made an Honorary Member of the East European Association for Existential Therapy in recognition of his contribution to cooperation between West and East Europe in the development of existential psychotherapy. His clinical and research interests include phenomenological research methodology, clinical and research supervision, existential pedagogy, and working with issues of addiction and dependency. Prof. Ernesto Spinelli was Chair of the Society for Existential Analysis between 1993 and 1999 and is a Life Member of the Society. His writings, lectures and seminars focus on the application of existential phenomenology to the arenas of therapy, supervision, psychology, and executive coaching. He is a Fellow of the British Psychological Society (BPS) as well as an APECS accredited executive coach and coaching supervisor. In 2000, he was the Recipient of BPS Division of Counselling Psychology Award for Outstanding Contribution to the Profession. And in 2019, Ernesto received the BPS Award for Distinguished Contribution to Practice. His most recent book, Practising Existential Therapy: The Relational World 2nd edition (Sage, 2015) has been widely praised as a major contribution to the advancement of existential theory and practice. Living up to the existential dictum that life is absurd, Ernesto is also the author of an on-going series of Private Eye novels. Date and Time: Saturday 15 November from 2 pm to 3 pm – (UK time) Individual Dialogue Fee: £70 Venue: Online Zoom FULL PROGRAMME 2025: 25 January “Knots” with Prof. Ernesto Spinelli and Bárbara Godoy 22 February “Healing” with Dr. Michael Guy Thompson and Prof. Ernesto Spinelli 22 March “Difference” with Prof. Tod DuBose and Prof. Ernesto Spinelli 12 April “Polarisation” with Prof. Kirk Schneider and Prof. Ernesto Spinelli 3 May “Character” with Prof. Robert Romanyshyn and Prof. Ernesto Spinelli 21 June “Opening” with Dr. Yaqui Martinez and Prof. Ernesto Spinelli 19 July “Meaning” with Dr. Jan Resnick and Prof. Ernesto Spinelli 25 October “Invention” with Dr. Betty Cannon and Prof. Ernesto Spinelli 15 November “Hallucination” with Prof. Simon du Plock and Prof. Ernesto Spinelli 13 December “Hysteria” with Bárbara Godoy and Prof. Ernesto Spinelli Read the full programme here > Course Organised by:
Overview This comprehensive course on Health And Wellness Diploma will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Health And Wellness Diploma comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Health And Wellness Diploma. It is available to all students, of all academic backgrounds. Requirements Our Health And Wellness Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 12 sections • 81 lectures • 04:14:00 total length •Course Promo: 00:02:00 •Introduction: 00:02:00 •The Roles & Responsibilities Of A Health & Wellness Coach: 00:02:00 •What does it mean to be healthy?: 00:04:00 •Diet Intro: 00:01:00 •How Your Diet Affects Your Health: 00:04:00 •How To Eat For Longevity: 00:01:00 •Calories Explained: 00:04:00 •Bodyweight & Health: 00:05:00 •Calories & Bodyweight In A Healthy Diet: 00:02:00 •Twinkie Diet: 00:02:00 •Weight Loss & Health: 00:03:00 •Determining Your Daily Calorie Intake: 00:03:00 •Healthy Weight Ranges: 00:02:00 •Quality Protein Choices: 00:01:00 •Quality Carbohydrate Choices: 00:01:00 •Quality Fat Choices: 00:01:00 •How Much Of Each (Protein, Carbs, Fat)?: 00:04:00 •What About The Remaining Calories: 00:01:00 •Vegetables Explained: 00:03:00 •Grains Explained: 00:03:00 •Beans & Legumes Explained: 00:02:00 •Fruits Explained: 00:02:00 •Berries Explained: 00:02:00 •Nuts & Seeds Explained: 00:02:00 •Meat Explained: 00:03:00 •Fish & Seafood Explained: 00:02:00 •Different Diets Overview: 00:01:00 •Gluten Free Explained: 00:03:00 •Paleo Diet Explained: 00:04:00 •Low Carb Explained: 00:03:00 •Intermittent Fasting Explained: 00:03:00 •Vegan Diet Explained: 00:05:00 •Ketogenic Diet Explained: 00:07:00 •Client Assessment Introduction: 00:01:00 •Client Interview: 00:04:00 •How To Set SMART Diet Goals: 00:06:00 •How To Create A Diet Plan For Clients: 00:09:00 •Calculating BMI: 00:03:00 •The Science Of Successful Weight Loss: 00:05:00 •Determining Calorie Needs: 00:03:00 •Adjusting A Diet For Weight Loss: 00:04:00 •Breaking Through Fat Loss Plateaus: 00:04:00 •Adjusting A Diet For Muscle Growth: 00:04:00 •The Ideal Pre-Workout Meal: 00:04:00 •The Ideal Post-Workout Meal: 00:02:00 •Cardio Intro: 00:01:00 •The Different Types Of Cardio: 00:02:00 •How To Design A Cardio Workout: 00:04:00 •How To Monitor Your Heart Rate During A Workout: 00:02:00 •Cardio vs Weigh Training - Which Is Better For Weight Loss: 00:07:00 •Weight Training Fundamentals: 00:01:00 •The Science Behind Muscle Growth: 00:04:00 •Weight Training vs Bodyweight Training: 00:02:00 •How To Create A Beginner Workout Plan: 00:09:00 •Progressive Overload: 00:03:00 •Flexibility Introduction: 00:01:00 •Most Common Stretching Mistakes: 00:04:00 •Static vs. Dynamic Stretching: 00:05:00 •Your Daily Stretching Routine: 00:03:00 •Wellness Coaching Intro: 00:01:00 •What Are Habits: 00:02:00 •Why Habits Matter: 00:01:00 •How To Build Effective Habits: 00:05:00 •Habit Stacking For Better Results: 00:03:00 •Choosing The Right Triggers: 00:03:00 •Writing Down Your Sequence: 00:01:00 •How The Sedentary Lifestyle Hurts The Brain: 00:01:00 •Understanding & Reducing Stress: 00:06:00 •The Right Mental Stimulation: 00:04:00 •Sleeping For A Longer Life: 00:04:00 •6 Tips To Falls Asleep Faster: 00:03:00 •The Best Type Of Exercise For The Brain: 00:03:00 •Preventing Age Related Memory Loss: 00:03:00 •Making Memory Age Proof: 00:04:00 •Coaching Tools Intro: 00:01:00 •The Grow Coaching Model: 00:05:00 •Creating Your Ideal Coaching Persona: 00:05:00 •How To Learn Active Listening: 00:04:00 •Asking The Right Questions As A Coach: 00:05:00 •How To Be More Empathetic: 00:03:00