2562 Coaching courses in Armadale delivered Online

Learning Agile or Scrum without the necessary work context is ineffective; more importantly, learning Agile or Scrum without a platform to practice and apply them on an ongoing basis is futile. IIL's Mastering Hybrid Approaches for Projects workshop provides both context and practice across all aspects of the value delivery system including waterfall, hybrid, and Agile approaches. This workshop provides options that span the value delivery spectrum for developing scope, estimating durations, managing schedules, and tracking progress. For example, participants will learn how to organize scope with a WBS and prioritize it with a backlog as well as lead the day-to-day work with a task board. The workshop also covers how to integrate iterations and releases into a high-level predictive schedule. The project team is the heart of the project. This workshop explains various team roles along with key leadership skills such as emotional intelligence and decision making. Key tenets of Agile practices, such as servant leadership and self-managing teams are explored along with the different types of meetings, such as daily stand-ups, iteration planning, and demonstrations. Those who attend will be better prepared to situationally apply agile and hybrid concepts. In addition, this course provides the structure for critical thinking to occur: to know and understand when to apply a predictive approach, when to apply an adaptive approach and when and how to combine them in a tailored and customized hybrid approach that meets the needs and demands of the project and the organization. The learning experience design is rooted in real world perspectives, leveraging team exercises based on a comprehensive case study.

ITIL® 4 Specialist: High Velocity IT: Virtual In-House Training The ITIL® 4 Specialist: High-Velocity IT module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: High-Velocity IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This module addresses the specifics of digital transformation and helps organizations to evolve towards a convergence of business and technology, or to establish a new digital organization. It was designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. Working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing are included. What You Will Learn At the end of this course, participants will be able to: Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT. Understand the digital product lifecycle in terms of the ITIL operating model. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT. Know how to contribute to achieving value with digital products. Course Introduction Let's Get to Know Each Other Course Learning Objectives Target Audience Characteristics ITIL® 4 Certification Scheme Course Components Course Agenda Module-End Exercises Exam Details Introduction to High-Velocity IT High-Velocity IT Digital Technology Digital Organizations Digital Transformation High-Velocity IT Approaches Relevance of High-Velocity IT Approaches High-Velocity IT Approaches in Detail High-Velocity IT Operating Models Introduction ITIL® Perspective High-Velocity IT Aspects High-Velocity IT Applications ITIL® Building Blocks for High-Velocity IT Digital Product Lifecycle Service Value Streams Four Dimensions of Service Management ITIL® Management Practices High-Velocity IT Culture Key Behavior Patterns ITIL® Guiding Principles Supporting Models and Concepts for Purpose Ethics Design Thinking Supporting Models and Concepts for People Reconstructing for Service Agility Safety Culture Stress Prevention Supporting Models and Concepts for Progress Working in Complex Environments Lean Culture ITIL® Continual Improvement Model High-Velocity IT Objectives and Techniques High-Velocity IT Objectives High-Velocity IT Techniques Techniques for Valuable Investments Prioritization Techniques Minimum Viable Products and Services Product / Service Ownership A/B Testing Techniques for Fast Developments Basic Concepts Related to Fast Development Infrastructure as Code Reviews Continual Business Analysis Continuous Integration / Continuous Delivery (CI/CD) Continuous Testing Kanban Techniques for Resilient Operations Introduction to Resilient Operations Technical Debt Chaos Engineering Definition of Done Version Control Algorithmic IT Operations ChatOps Site Reliability Engineering (SRE) Techniques for Co-created Value Basic Concepts of Co-created Value Service Experience Techniques for Assured Conformance DevOps Audit Defense Toolkit DevSecOpsPeer Review

ITIL® 4 Strategist: Direct, Plan and Improve: In-House Training The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS

Overview A business without a plan is like driving without knowing how to drive. Without a proper plan at hand, you can never drive your business to profit. So before you start building your business empire, learn the ABCs of business planning with our exclusive Business Planning Course. Through this course you will grasp the core concepts of business planning. The informative modules will educate you on how to set up your business goals and develop an outline. Then, you will know the essentials of structuring and organising a business plan. In addition, the course will help you develop an effective marketing plan and show you how to manage the finances. Furthermore, you will grasp the skills to create company value.  This course is ideal for both current and future business professionals. So, if you are one of them, join today and open new doors of possibilities.  Course Preview Learning Outcomes Understand the basic concepts of business planning Learn how to set up your business goals Know the strategies for structuring and organising a business plan Grasp the process of developing a marketing plan Set up the skills required for financing your business Understand how to build company value Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Business planning Building company value Who Should Take This Business Planning Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Business Planning Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Business Planning Course Certification After completing and passing the Business Planning Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Business Planning Course will equip you with effective skills and abilities and help you explore career paths such as  Business Executives Entrepreneurs Module 01: An Introduction To Business Planning An Introduction to Business Planning 00:55:00 Module 02: Self-Assessment Self-Assessment 00:48:00 Module 03: Setting Your Goals Setting Your Goals 00:35:00 Module 04: Roles And Responsibilities Roles and Responsibilities 00:33:00 Module 05: Outlining A Sketch Outlining a Sketch 00:39:00 Module 06: Organising A Business Plan Organising a Business Plan 00:27:00 Module 07: Structuring A Business Plan Structuring a Business Plan 00:48:00 Module 08: Marketing Plan Marketing Plan 00:43:00 Module 09: Getting To Know Your Customers Getting to Know Your Customers 00:30:00 Module 10: Financing Your Business Financing Your Business 00:50:00 Module 11: Setting The Right Price Setting the Right Price 00:34:00 Module 12: Building A Company Value Building a Company Value 00:50:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.

Overview This Health And Fitness : Beginner To Advanced course will unlock your full potential and will show you how to excel in a career in Health And Fitness : Beginner To Advanced. So upskill now and reach your full potential. Everything you need to get started in Health And Fitness : Beginner To Advanced is available in this course. Learning and progressing are the hallmarks of personal development. This Health And Fitness : Beginner To Advanced will quickly teach you the must-have skills needed to start in the relevant industry. In This Health And Fitness : Beginner To Advanced Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Health And Fitness : Beginner To Advanced skills to help you advance your career. Acquire a comprehensive understanding of various Health And Fitness : Beginner To Advanced topics and tips from industry experts. Learn in-demand Health And Fitness : Beginner To Advanced skills that are in high demand among UK employers, which will help you to kickstart your career. This Health And Fitness : Beginner To Advanced course covers everything you must know to stand against the tough competition in the Health And Fitness : Beginner To Advanced field.  The future is truly yours to seize with this Health And Fitness : Beginner To Advanced. Enrol today and complete the course to achieve a Health And Fitness : Beginner To Advanced certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Health And Fitness : Beginner To Advanced course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Health And Fitness : Beginner To Advanced course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Health And Fitness : Beginner To Advanced course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Health And Fitness : Beginner To Advanced is suitable for anyone aspiring to start a career in Health And Fitness : Beginner To Advanced; even if you are new to this and have no prior knowledge on Health And Fitness : Beginner To Advanced, this course is going to be very easy for you to understand.  And if you are already working in the Health And Fitness : Beginner To Advanced field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Health And Fitness : Beginner To Advanced course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Health And Fitness : Beginner To Advanced course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Health And Fitness : Beginner To Advanced course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Health And Fitness : Beginner To Advanced course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Introduction Introduction & What You Will Learn 00:04:00 Get To Know Your Instructor 00:04:00 Why Your Fitness Matters 00:03:00 The Perfect Fitness Diet: Meal Planning Basics Fitness Dieting Introduction 00:02:00 Meal Planning Explained 00:04:00 Calories Explained 00:04:00 Protein Explained 00:02:00 How Much Protein Should I Consume Per Day? 00:04:00 Fats Explained 00:03:00 How Much Fat Should I Consume Per Day? 00:04:00 Carbohydrates Explained 00:03:00 How Many Carbs Should I Consume Per Day? 00:03:00 Meal Timing Introduction 00:01:00 Protein Timing 00:04:00 Carb Timing 00:02:00 Fat Timing 00:01:00 The Ideal Pre-Workout Meal 00:04:00 The Ideal Post-Workout Meal 00:02:00 Food Composition Introduction 00:02:00 Protein Composition 00:02:00 Carbohydrate Composition 00:03:00 Fat Composition 00:01:00 Top 3 Beginner Supplements 00:04:00 Setting Up Your Fitness Diet Determining Your Daily Calorie Intake 00:03:00 Determining Your Ideal Protein Intake 00:01:00 Determining Your Ideal Carb Intake 00:02:00 Determining Your Ideal Fat Intake 00:01:00 Adjusting Your Diet For Muscle Gain 00:04:00 Adjusting Your Diet For Weight Loss 00:05:00 The Perfect Fitness Workout: Cardio What Makes Up A Complete Fitness Workout? 00:03:00 Aerobic Exercise Overview 00:01:00 Traditional Cardio Explained 00:03:00 HIIT Cardio Explained 00:07:00 Sample HIIT Workout 00:05:00 The Perfect Fitness Workout: Bodyweight Training The Fundamentals Of Resistance Training 00:01:00 Bodyweight vs. Weight Training 00:02:00 Bodyweight Training Fundamentals 00:02:00 The Muscle Building Formula 00:09:00 Bodyweight Beginner Workout 00:07:00 Push Ups 00:01:00 Pull Ups 00:01:00 Bodyweight Squats 00:01:00 Lunges 00:01:00 The Perfect Fitness Workout: Weight Training Weight Training Fundamentals 00:03:00 Weight Training Beginner Workout 00:06:00 Bench Press 00:01:00 Squat 00:01:00 Deadlift 00:01:00 Military Press 00:01:00 Flexibility Introduction 00:01:00 Most Common Stretching Mistakes 00:04:00 Static vs. Dynamic Stretching 00:05:00 Your Daily Stretching Routine 00:03:00 How To Warm Up Correctly 00:02:00 Putting Everything Together: Your Weekly Training Schedule 00:01:00 The Right Fitness Mindset Fitness Mindset Introduction 00:01:00 How To Master Willpower 00:02:00 The Modern Problem 00:02:00 The Role Of Stress In Motivation 00:02:00 Motivation & Goal Setting 00:04:00 More Tips To Staying Motivated 00:01:00 5 Steps To Long Term Improvements 00:05:00 How To Track Your Progress 00:04:00 Visualizing Your Ideal Body 00:02:00 How To Avoid The 'What The Hell Effect' 00:01:00 Coaching Tools Bonus Lecture Extra Section 0 course promo 00:02:00 12 - The Different Types of carbs copy 00:05:00 20 - What about the anabolic window copy 00:01:00 25 - Supplement intro copy 00:01:00 27 - HOW TO USE PROTEIN POWDER_ WHEN, HOW MUCH & WITH WHAT copy 00:06:00 28 - HOW TO USE CREATINE_ WHEN, HOW MUCH & WITH WHAT copy 00:04:00 29 - Other Supplements to consider copy 00:05:00 34 - Determining Meal Structure copy 00:03:00 37 - Cheat days and cheat meals copy 00:05:00 43 how to progress with your hiit workouts copy 00:01:00 55 Progressive Overload copy 00:03:00 60 Barbell Row (Overhand) copy 00:01:00 61 Pull-Up copy 00:01:00

In the fast-paced arena of sports, injuries are an inevitable part of the game. As we dive into this Sports First Aid course, we'll explore the critical techniques and strategies that can make the difference between a quick recovery and a prolonged setback for athletes. With the help of our Level 5 Diploma course, explore the exciting field of sports first aid. Delve into a comprehensive journey through eight meticulously crafted modules, each designed to empower you with the knowledge and skills necessary for adept response in sports-related emergencies. Emphasizing the critical role of Sports First Aid, this course positions you at the forefront of safety, equipping you to address injuries with confidence and precision. The course delves into the nuances of Initial Assessment, Life-Saving Priorities, Common and Major Injuries, Environmental Injuries, and Medical Emergencies. Level 5 Diploma in Sports First Aid Course Learning Outcomes: Learn the fundamentals of initial assessment for situations involving sports. Set priorities and carry out life-saving procedures precisely. Recognise and understand the differences between minor and major injuries. Focus on treating environmental injuries using a theoretical framework. Gain comprehensive understanding of medical emergencies in relation to sporting situations. Gain a thorough awareness of the important factors in sports first aid. Level 5 Diploma in Sports First Aid Module 01: Introduction to Sports First Aid Module 02: Initial Assessment Module 03: Life-Saving Priorities Module 04: Common Injuries Module 05: Major Injuries Module 06: Environmental Injuries Module 07: Medical Emergency Module 08: Things to Keep in Mind Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 5 Diploma in Sports First Aid Sports First Aid Specialist Athletic Safety Coordinator Sports Emergency Response Analyst Injury Prevention Consultant Sports Health and Wellness Advisor Requirements Level 5 Diploma in Sports First Aid To enrol in this Level 5 Diploma in Sports First Aid course, all you need is a basic understanding of the English Language and an internet connection. Career path Sports Physiotherapist: £25,000 to £50,000 per year Sports Rehabilitation Therapist: £20,000 to £40,000 per year Fitness Instructor with a focus on injury prevention: £18,000 to £30,000 per year Sports Massage Therapist: £20,000 to £35,000 per year Athletic Trainer: £22,000 to £40,000 per year Health and Safety Officer in a sports facility: £25,000 to £45,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Raise Money and Valuation for Business Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Raise Money and Valuation for Business Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Raise Money and Valuation for Business Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Raise Money and Valuation for Business Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Raise Money and Valuation for Business? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Raise Money and Valuation for Business there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Raise Money and Valuation for Business course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Raise Money and Valuation for Business does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Raise Money and Valuation for Business was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Raise Money and Valuation for Business is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Introduction & Fund Raising Recap of Previous classes 00:03:00 Traditional Ways of Financing 00:07:00 Startup Financing and Stages in Startup Finance 00:15:00 Early Stage Financing - Own Capital, Crowdfunding, Leasing 00:13:00 Early Stage Financing - Angel Investing, VC Funding, Business Incubation, Others 00:17:00 Valuation Concepts Why Do We Need Valuation and its Objective? 00:07:00 Basic Valuation Concepts 00:07:00 Process of valuation and Factors which affect Business Valuations 00:11:00 Valuation Methods and Market Approach 00:13:00 Income Valuation Approach 00:09:00 Discounting rate and how we determine it 00:13:00 Other Methods of valuation and Conclusion 00:18:00

Train the Trainer, Trainer Development,

ITIL® 4 Strategist: Direct, Plan and Improve: Virtual In-House Training The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS