5598 CLO courses delivered On Demand

[vc_row][vc_column][vc_column_text] Description Acupressure is an ancient massage therapy technique based on traditional Chinese medicine theories. This form of alternative medicine involves pressure being applied to different points of the body to alleviate stress, relax the muscles and promote healthy sleep patterns. This Acupressure for Pain Relief Course will introduce you to acupressure theories and methods of practice. You will learn where on the body to apply pressure and the steps to take to become a qualified acupressure practitioner. This acupressure course will introduce you to alternative, natural healing methods and alternative therapy techniques that you can practise at home. You will learn about Chinese methods of acupressure and their benefits. You will also learn about the different acupressure points on the body and the role the meridian system plays. The last half of the course will focus on acupressure procedures, how to treat traumatic sports injuries and other physical ailments. Finally, you will learn about the role of an acupressure therapist and the pitfalls to avoid. You will get step-by-step guidance on how to set up an acupressure business, with tips on how to grow your clients through marketing techniques. Assessment and Certification: This course does not involve any assessment. Students can order their course completion Certificate at an additional cost of £39 for hard copy and in PDF format at £24. Who is this Course for? Acupressure for Pain Relief is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Acupressure for Pain Relief is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.[/vc_column_text][/vc_column][/vc_row] Introduction Introduction 00:01:00 Requirements Before Receiving Your Qualification 00:01:00 What is Acupressure? What is Acupressure? 00:02:00 How to Apply Pressure to Acupressure Points 00:02:00 Self Acupressure 00:01:00 Key Points to Remember 00:01:00 What are Meridians? What are Meridians? 00:01:00 The Role of the Meridians 00:02:00 The Meridian Clock 00:01:00 Key Points to Remember 00:01:00 Essentials Before Getting Started 00:01:00 Acupressure Treatment Protocol for Reliving Stress & Anxiety How to Begin and End an Acupressure Treatment 00:01:00 Potent Points to Clear Channel Pain 1 00:01:00 Potent Points to Clear Channel Pain 2 00:01:00 Potent Points to Clear Channel Pain 3 00:01:00 Potent Points to Clear Channel Pain 4 00:01:00 Potent Points to Clear Channel Pain 5 00:01:00 Potent Points to Clear Channel Pain - Part 6 00:01:00 5 Bonus Points for Body Pain 00:02:00 Benefits of Acupressure Benefits of Acupressure 1 00:02:00 Benefits of Acupressure 2 00:02:00 Benefits of Acupressure 3 00:02:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

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Do you have what it takes to become a mentor? Are you someone who has a lot of patience in teaching? Are you someone who can easily relate to people? Then you can learn to know how to become a motivational mentor in this Mentoring Course! Description:  What does mentoring mean? How does mentor-protégé relationship work? Do you know anyone who is an expert of these? Or are you one of them or you just want to take this course to be able to improve yourself? If yes, then this course will truly help you. You will be taught how to assess yourself if you have what it takes to become a mentor. In this mentoring course, you would learn the definition of mentoring and how it works. You will be able to know its history, the mentor-protégé relationship. You will learn about the benefits of becoming a protégé. Then you will be able to find out how to have the skills you need, career development and personal satisfaction. Most importantly, you will be able to know the importance of having a mentor guide you as oppose to those who do not have a mentor. Who is the course for? Life Coaches and other professionals who want to become a mentor People who have an interest in becoming a mentor, life coaches or counsellors Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Diploma in Mentoring course is a useful qualification to possess, and would be beneficial for the following careers: Enrichment Specialist Guidance Counsellors Life Coach Mentors Psychologists. Diploma in Mentoring Module 01: Introduction to Mentoring 00:20:00 Module 02: Stages and Forms of Mentoring 00:15:00 Module 03: Communication 00:35:00 Module 04: Matter of Skill 00:40:00 Module 05: Mentor-Mentee Relationship 00:15:00 Module 06: The Mentor as a Learner: Habits of Work 00:25:00 Module 07: Mentoring in Virtual Reality 00:15:00 Module 08: Mentoring and Ethics 00:20:00 Module 09: Review, Evaluation and Closure 00:25:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Diploma in Mentoring 00:20:00 Final Exam Final Exam- Diploma in Mentoring 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Master the art of tele-sales with our comprehensive Telemarketing & TeleSales Training course. Whether you're new to the field or seeking to enhance your skills, this program equips you with essential techniques and strategies to excel in telephone-based sales environments. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access This Telemarketing & TeleSales Training course is designed to equip learners with the essential skills needed for successful telephone sales. Participants will learn the fundamentals of telemarketing and how to become effective sales experts. They will discover how to prepare for and structure sales calls, ensuring a professional and persuasive approach. The course covers vital communication techniques, including using the right words and phrases to engage potential customers. Learners will gain strategies to elevate their sales performance and expand their earnings. The course also addresses how to handle rejection and objections confidently, and provides proven methods for closing sales and securing commitments. Overall, this training aims to build the confidence and competence needed to excel in telephone sales, enhancing both individual performance and business success. Course Curriculum Module 01: Introduction to Tele Sales Executive Training Module 02: All About Telemarketing Module 03: Prospective Telephone-Sales Expert Module 04: Preparing The Call Module 05: Opening The Call Module 06: Structuring The Call Module 07: Verbal Communication Skills Module 08: The Right Words and Phrases to Use on a Sales Call Module 09: Elevate Sales on Telephone Module 10: Increasing your Earnings by Expanding Sales Module 11: Dealing with Rejection Module 12: Dealing with Objections Module 13: Closing the Sale Gaining Commitment Module 14: Close a Sale Call Learning Outcomes: Understand the fundamentals of telemarketing and sales strategies. Master the art of preparing and opening sales calls. Develop effective verbal communication skills for sales success. Utilise key phrases and words to enhance telephone sales. Overcome objections and handle rejection professionally. Close sales calls with confidence and gain customer commitment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring telemarketing executives. Sales professionals seeking improvement. Customer service representatives. Business development managers. Entrepreneurs enhancing their sales techniques. Career path Telemarketing Executive Sales Consultant Customer Service Representative Business Development Manager Inside Sales Representative Account Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you someone who is in the business industry and want to learn about project management? Or are you someone who is part of the project management in your organization? If so, then this course will surely be able to help you in learning about project management! Description: This Diploma Course that we are offering to you is a high-quality comprehensive course designed to help managers and potential leaders to be equipped with skills and knowledge in project management. In this Project Management course, you will be equipped with useful information on project management skills that will end your struggles to become a leader. To learn about project management, you need to define project management and what project managers are. You will be taught about process groups and knowledge areas. Through this course, you will know how to perform an assessment, identify goals, requirements, and deliverables. You will be able to learn planning tools that will help you perform management tasks easily. Through this course, you will know how to perform management tasks and leading projects. You will learn the necessary skills, information and knowledge about Project Management.  Who is the course for? Managers or any team management members who want to know about project management for their business or organization. People who have an interest in knowing how project management works. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Professional Diploma in Project Management Course is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Entrepreneur Project Head Project Manager Team Leader. Professional Diploma in Project Management Module One - Getting Started 00:30:00 Module Two - Key Concepts (I) 01:00:00 Module Three - Key Concepts (II) 01:00:00 Module Four - Initiation (I) 01:00:00 Module Five - Initiation (II) 01:00:00 Module Six - Planning (I) 01:00:00 Module Seven - Planning (II) 01:00:00 Module Eight - Planning Tools 01:00:00 Module Nine - Executing the Project 01:00:00 Module Ten - Maintaining and Controlling the Project 01:00:00 Module Eleven - Closing Out 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Professional Diploma in Project Management- Activities 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Professional Diploma in Project Management 00:20:00 Final Exam Final Exam- Professional Diploma in Project Management 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Procurement and Logistics Management course is designed to sharpen the participant's knowledge and skills in managing international procurement, inventory, transportation and warehousing efficiently. Procurement is a Supply Chain function and it plays a very important role in supply chain management. Procurement savings is a substantial area that managers usually focus on. Procurement is the acquisition of goods and/or services at the best possible total cost of ownership, in the right quantity and quality, at the right time, in the right place and from the right source for the direct benefit or use of corporations, or individuals, generally via a contract. Join this course to learn the appropriate skills for fruitful procuring! Learning Outcomes: Relate the terms related to supply chain Narrate the procurement department's role within the organisation Realise the principles of the purchasing cycle Implement the steps required for managing a competitive bid process, as you get it from the request for proposals or qualifications through negotiating the contract Learn the process of setting up a competitive bid for a contract Know to defend their position on the factors for which a particular supplier should be chosen based on an evaluation process Learn how to be responsible for managing supplier performance, involving controlling quality as well as setting with monitoring standards Execute the tools of the procurement trade, out of PC-based applications to cloud-based solutions Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Purchasing, Procurement and Inventory Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Purchasing, Procurement and Inventory Management Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Purchasing and Procurement Supply Chain Management Basics 00:30:00 The Purchasing Cycle 00:45:00 Purchasing Toolkit 01:00:00 Managing Competitive Bids 00:45:00 Improving Efficiency and Accuracy 00:30:00 Analyzing and Reducing Risk in the Supply Chain 00:30:00 Managing Internal Relationships 00:30:00 Tools of the Trade 00:30:00 Inventory Management What is Inventory? 00:30:00 Types of Inventory 00:15:00 Key Players 00:30:00 Setting up the Warehouse 00:15:00 What Makes a Good Inventory Management System? 00:15:00 The Warehouse Inventory Cycle 00:15:00 Identifying Demand 00:15:00 The Receiving Process 00:15:00 Validating Inventory 00:15:00 The Put-Away Process 00:15:00 Maintaining Inventory Accuracy 00:30:00 The Outbound Process 00:30:00 Industry Trends 00:15:00 Mock Exam Mock Exam- Purchasing, Procurement and Inventory Management Diploma 00:30:00 Final Exam Final Exam- Purchasing, Procurement and Inventory Management Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Camtasia ( /kæmˈteɪʒə/) (formerly Camtasia Studio) is a software suite, created and published by TechSmith, for creating video tutorials and presentations directly via screencast, or via a direct recording plug-in to Microsoft PowerPoint. Through this Camtasia 9 for Beginners you will learn the fundamentals Casmatia 9. You'll learn how to prepare you computers screen resolution, mouse pointer, microphone, and folders to start off on the right foot. You'll discover the secrets to recording the screen properly to get your course approved on the first pass, and give your students the best possible visual experience. You'll learn how to use Camtasia 9 to assemble your video, editing out the bad parts and keeping only the good. You'll discover how easily add voice-over narration and free-frame video content giving yourself some extra time to explain concepts that need extra explaining. Etc .. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Camtasia 9 for Beginners is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Camtasia 9 for Beginners is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Camtasia Promo FREE 00:01:00 Introduction 00:01:00 Why Use Camtasia 00:01:00 Camtasia System Requirements 00:03:00 Downloading & Installing Camtasia 00:03:00 The Camtasia Beginner PowerPoint Add-In 00:01:00 Camtasia Recorder Walkthrough 00:07:00 Camtasia Recorder in Action 00:01:00 Cleaning Your Desktop 00:01:00 Tips for Cleaning Your Desktop 00:03:00 Recording Seperately 00:03:00 The Camtasia Adept Welcome Screen 00:01:00 Camtasia Editor Main Menu Walkthrough 00:06:00 Rendering Your Video in Camtasia 00:04:00 Basic Editing Walkthrough 00:08:00 Camtasia Media Library 00:02:00 Zoom In & Fit Videos to Canvas 00:02:00 Scale to Fit Feature 00:01:00 Annotations 00:05:00 Transitions 00:02:00 Behaviors 00:03:00 Clip Speed & Slow Motion 00:02:00 Zoom & Pan Feature 00:03:00 Animations 00:04:00 Cursor Effects 00:03:00 Voice Narration 00:02:00 Audio Effects 00:03:00 Shortcuts & Hotkeys 00:09:00 Visual Effects 00:04:00 Interactive Hotspots 00:04:00 Interactivity Quizzes 00:06:00 Closed Captions 00:05:00 Green Screen Editing 00:07:00 Green Screen Background 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Make every party memorable with your unique touch and excellent management system. We have carefully crafted the Party & Event Planning Course to help you grasp the strategies for planning top-notch parties and events. Through this course, you will be able to learn the ins and outs without even stepping out of the house. The course will first introduce you to various types of parties. Then you will learn the fundamentals for designing enjoyable parties. Here, you will also learn to deal with vendors and suppliers. In addition, the course will provide you with quality training on establishing a successful event and party planning business. In addition, the modules will show you how to expand your networks and maintain your brand. So, enrol now and get a step closer to your dream career. Course Preview Learning Outcomes Enhance your knowledge of different types of parties Learn effective tips and tricks to make the party memorable Develop the ability to work effectively with the vendors and suppliers Grasp the skills required to start your own party-planning business Recognise the strategies for expanding your networks Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Party Planning Networking Business Development Who Should Take this Party & Event Planning Course? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Party & Event Planning Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Party & Event Planning Course Certification After completing and passing the Party & Event Planning Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Party & Event Planning Course will equip you with effective skills and abilities and help you explore career paths such as  Party Planner Event Manager Module 01 : Party Planner Party Planner 00:26:00 Module 02 : Types Of Parties Types of Parties 00:35:00 Module 03 : Developing A Business Model Developing a Business Model 00:27:00 Module 04 : Generating A Client Base Generating a Client Base 00:33:00 Module 05 : How To Plan A Party How to Plan a Party 00:29:00 Module 06 : Making Your Party Memorable Making Your Party Memorable 00:25:00 Module 07 : Business Operations Business Operations 00:24:00 Module 08 : Networking Networking 00:28:00 Module 09 : Working With Vendors And Suppliers Working with Vendors and Suppliers 00:26:00 Module 10 : Maintaining Your Brand Maintaining Your Brand 00:29:00 Module 11 : Finding Success In Business Finding Success in Business 00:27:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Do you love modern and classy designs? Have you ever dreamt of becoming a home interior designer? Do you love creating and modifying decorations in your home interior? Then this course, Certificate in Interior Design (Home) is for you! Description: Professional Building Designer, or Home Designer, specialises in designing light-frame buildings such as single- or multi-family homes. In some cases, as state regulations permit, they may also design other light-frame commercial buildings, agricultural buildings, or even decorative facades for larger buildings. Having a general knowledge of all aspects of the building trade, a Professional Building Designer can act as an agent to help the homeowner through the building or renovation process. Learn about the education and preparation needed to become a home designer in this course. Your portfolio and plan ideas that are useful in this course will be a help in finishing various tasks to bit by bit develop your designing abilities and learning. You'll be covering the basics from drawing, calculated, research to business capacities then you'll be able to organise your insight into materials and methods for working economically. When you get to the end, you will have a broad arrangement of work that you can gladly present to your potential clients and customers. Who is the course for? Professionals who have an experience in Interior Designing Beginners who have an interest in learning how to have a home interior designing career Entry Requirement: This course is available to all learners, of all academic backgrounds. However, an educational background and experience in designing is an advantage. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Certificate in Interior Design (Home) course will be very beneficial and helpful to design companies, professionals, and beginners who have an interest in interior designing. Certificate in Interior Design (Home) Define a Theme: Contemporary, Cottage, Eclectic, Southwest 01:00:00 Budget Design for Your Living Room, Den or Family Room 01:00:00 Budget Ideas for Kitchen Design 01:00:00 Budget Bedroom Makeover 01:00:00 Closet Cleanups 01:00:00 Need a Home Office? 00:30:00 Camouflage with Paint! 01:00:00 Faux Finishes Are Hot - Bare Walls Are Not! 00:30:00 Window Treatments 01:00:00 Making the Most of Molding 00:30:00 Fabulous Furniture Finds 00:30:00 Decorate With Wallpaper 01:00:00 Freehand or Stencil A Mural Makes the Wall! 01:00:00 Accessorize - Funky Can Be Fun! 01:00:00 Have Some Fun with Fabric! 01:00:00 Mock Exam Mock Exam- Certificate in Interior Design (Home) 00:20:00 Final Exam Final Exam- Certificate in Interior Design (Home) 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00 Recommended Reading: Certificate in Interior Design (Home) Recommended Reading: Certificate in Interior Design (Home) 00:00:00

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00