2491 Character courses delivered Online

This qualification is designed for learners aged pre-16 and above who wish to develop skills and knowledge in creative craft. This course has been designed to be as affordable for families as possible. Please note, this is not a GCSE but is a GCSE Level course which is why it is designed to span 2 years, although we offer complete flexibility on the timeframe that learners can complete within. This qualification is a Level 2 Qualification and is Ofqual approved carrying 15 credits. Other examples of Level 2 qualifications are BTEC Level 2 and the Silver Arts Award. Feedback from our past learners shows that this qualiifcation is widely regarded as level to a grade A*-C/4-9 at GCSE standard when applying for college or work placements. Please also note, that whether this course is recognised as a GCSE equivalent by colleges and further education establishments, can vary according to location, college and even between courses at the same college. If reliant on this qualification for entry onto another course, it is recommended that you establish with the college whether or not this will aid admission, before committing to the course. Click here to download the Level 2 Creative Craft Information Pack.pdf Our Open Day event gives a little more insight into how this course works as well as the course content and payment options: We don't impose any minimum or maximum ages on our learners as we recognise that every learner is an individual and is on their own unique learning journey. We believe, that their adult facilitator is the best person to judge whether a learner is ready for a particular course, but to enable you to make this decision we provide a workbook, free for you to try. Simpy email technologytriumphs@outlook.com to request a free sample session. We are also happy to advise you with this decision so do reach out to us if you would like our guidance on this. As part of your Induction pack, your learner will receive a free apron to use within their course, but aside from this we have designed the courses to utilise as affordable as possible. The following is not an exhaustive list, but does highlight the main costs associated with the course. UNIT SUMMARIES 601/3232/2 Credit Value: 15 Total Qualification Time: 150 hours 1 Be able to use materials, tools and equipment to develop craft techniques  1.1 Assess the properties of available materials for craft item(s) including the visual and tactile qualities 1.2 Select materials, tools, equipment and techniques to support craft ideas and give reasons for choices 1.3 Use appropriate tools and equipment for selected techniques 1.4 Develop craft techniques, making effective use of materials, tools and equipment 1.5 Maintain a safe working environment by ensuring safe use of materials, tools and equipment 1 Understand the market within a chosen craft area  1.1 Explore enterprises within a chosen craft area 1.2 Explain what makes them successful 1.3 Describe the market(s) for chosen craft area 1.4 Identify opportunities in chosen market(s) 1.5 Explain the importance of listening to stakeholders when developing ideas 1.6 Explain the importance of balancing risk against the potential reward of creative ideas 1.7 Identify appropriate financial tools to support creative enterprising ideas 1.8 Identify ways to market a creative product 2 Understand employment opportunities within a chosen craft area  The learner can: 2.1 Explore employment opportunities within a chosen craft area 2.2 Describe the characteristics of an enterprising individual in a chosen craft area 2.3 Identify own strengths and areas for development within a chosen craft area 2.4 Produce an action plan for personal development/career aspirations   1 Be able to develop craft ideas  The learner can: 1.1 Use a range of different sources to develop craft ideas 1.2 Develop visual language to communicate craft ideas 1.3 Use feedback and evaluation of own work to develop craft ideas 1.4 Adapt craft ideas in response to feedback and evaluation of own work 1.5 Select preferred craft idea giving reasons for 1.6 Maintain a safe working environment 1 Be able to create and present final craft item(s)  The learner can: 1.1 Use chosen idea to create a production plan 1.2 Use selected tools, materials, equipment and techniques to produce final craft work 1.3 Display craft work in an appropriate way/setting 1.4 Maintain a safe working environment 2 Know how to evaluate the creative and craft making processes  The learner can: 2.1 Evaluate the creative process 2.2 Review final craft item to identify opportunities for improvement or further development

This qualification is designed for learners aged pre-16 and above who wish to develop skills and knowledge in cookery. This course has been designed to be as affordable for families as possible and it is entirely possible to complete this qualification from a standard domestic kitchen. Please note, this is not a GCSE but is a GCSE Level course which is why it is designed to span 2 years, although we offer complete flexibility on the timeframe that learners can complete within. This qualification is a Level 2 Qualification and is Ofqual approved carrying 15 credits. Other examples of Level 2 qualifications are BTEC Level 2 and the Silver Arts Award. Feedback from our past learners shows that this qualiifcation is widely regarded as level to a grade A*-C/4-9 at GCSE standard when applying for college or work placements. Please also note, that whether this course is recognised as a GCSE equivalent by colleges and further education establishments, can vary according to location, college and even between courses at the same college. If reliant on this qualification for entry onto another course, it is recommended that you establish with the college whether or not this will aid admission, before committing to the course. Click here to download the 2023 Level 2 Cookery Info Pack.pdf The following video explains in detail how the course works and what the course covers: We don't impose any minimum or maximum ages on our learners as we recognise that every learner is an individual and is on their own unique learning journey. We believe, that their adult facilitator is the best person to judge whether a learner is ready for a particular course, but to enable you to make this decision we provide a workbook, free for you to try. Simpy email technologytriumphs@outlook.com to request a free sample session. We are also happy to advise you with this decision so do reach out to us if you would like our guidance on this. As part of your Induction pack, your learner will receive a free apron to use within their course, but aside from this we have designed the courses to utilise as affordable as possible. The following is not an exhaustive list, but does highlight the main costs associated with the course. *** PLEASE CLICK HERE TO BOOK *** UNIT SUMMARIES 601/3232/2/COO Credit Value: 15 Total Qualification Time: 150 hours   1 Be able to use materials, tools and equipment to develop craft techniques  1.1 Assess the properties of available materials for craft item(s) including the visual and tactile qualities  1.2 Select materials, tools, equipment and techniques to support craft ideas and give reasons for choices  1.3 Use appropriate tools and equipment for selected techniques  1.4 Develop craft techniques, making effective use of materials, tools and equipment  1.5 Maintain a safe working environment by ensuring safe use of materials, tools and equipment   1 Understand the market within a chosen craft area  1.1 Explore enterprises within a chosen craft area  1.2 Explain what makes them successful  1.3 Describe the market(s) for chosen craft area  1.4 Identify opportunities in chosen market(s)  1.5 Explain the importance of listening to stakeholders when developing ideas  1.6 Explain the importance of balancing risk against the potential reward of creative ideas  1.7 Identify appropriate financial tools to support creative enterprising ideas  1.8 Identify ways to market a creative product   2 Understand employment opportunities within a chosen craft area  The learner can:  2.1 Explore employment opportunities within a chosen craft area  2.2 Describe the characteristics of an enterprising individual in a chosen craft area  2.3 Identify own strengths and areas for development within a chosen craft area  2.4 Produce an action plan for personal development/career aspirations    1 Be able to develop craft ideas  The learner can:  1.1 Use a range of different sources to develop craft ideas  1.2 Develop visual language to communicate craft ideas  1.3 Use feedback and evaluation of own work to develop craft ideas  1.4 Adapt craft ideas in response to feedback and evaluation of own work  1.5 Select preferred craft idea giving reasons for  1.6 Maintain a safe working environment   1 Be able to create and present final craft item(s)  The learner can:  1.1 Use chosen idea to create a production plan 1.2 Use selected tools, materials, equipment and techniques to produce final craft work  1.3 Display craft work in an appropriate way/setting  1.4 Maintain a safe working environment    2 Know how to evaluate the creative and craft making processes  The learner can:  2.1 Evaluate the creative process  2.2 Review final craft item to identify opportunities for improvement or further development

This qualification is designed for learners aged pre-16 and above who wish to develop skills and knowledge in cake decorating. This course has been designed to be as affordable for families as possible and it is entirely possible to complete this qualification from a standard domestic kitchen. Please note, this is not a GCSE but is a GCSE Level course which is why it is designed to span 2 years, although we offer complete flexibility on the timeframe that learners can complete within. This qualification is a Level 2 Qualification and is Ofqual approved carrying 15 credits. Other examples of Level 2 qualifications are BTEC Level 2 and the Silver Arts Award. Feedback from our past learners shows that this qualiifcation is widely regarded as level to a grade A*-C/4-9 at GCSE standard when applying for college or work placements. Please also note, that whether this course is recognised as a GCSE equivalent by colleges and further education establishments, can vary according to location, college and even between courses at the same college. If reliant on this qualification for entry onto another course, it is recommended that you establish with the college whether or not this will aid admission, before committing to the course. Click here to download the Level 2 Cake Decorating Information Pack.pdf We recently hosted an Open Day live which can be watch on replay here: We don't impose any minimum or maximum ages on our learners as we recognise that every learner is an individual and is on their own unique learning journey. We believe, that their adult facilitator is the best person to judge whether a learner is ready for a particular course, but to enable you to make this decision we provide a workbook, free for you to try. Simpy email technologytriumphs@outlook.com to request a free sample session. We are also happy to advise you with this decision so do reach out to us if you would like our guidance on this. As part of your Induction pack, your learner will receive a free apron to use within their course, but aside from this we have designed the courses to utilise as affordable as possible. The following is not an exhaustive list, but does highlight the main costs associated with the course. UNIT SUMMARIES 601/3232/2/CAK Credit Value: 15 Total Qualification Time: 150 hours   1 Be able to use materials, tools and equipment to develop craft techniques  1.1 Assess the properties of available materials for craft item(s) including the visual and tactile qualities  1.2 Select materials, tools, equipment and techniques to support craft ideas and give reasons for choices  1.3 Use appropriate tools and equipment for selected techniques  1.4 Develop craft techniques, making effective use of materials, tools and equipment  1.5 Maintain a safe working environment by ensuring safe use of materials, tools and equipment   1 Understand the market within a chosen craft area  1.1 Explore enterprises within a chosen craft area  1.2 Explain what makes them successful  1.3 Describe the market(s) for chosen craft area  1.4 Identify opportunities in chosen market(s)  1.5 Explain the importance of listening to stakeholders when developing ideas  1.6 Explain the importance of balancing risk against the potential reward of creative ideas  1.7 Identify appropriate financial tools to support creative enterprising ideas  1.8 Identify ways to market a creative product   2 Understand employment opportunities within a chosen craft area  The learner can:  2.1 Explore employment opportunities within a chosen craft area  2.2 Describe the characteristics of an enterprising individual in a chosen craft area  2.3 Identify own strengths and areas for development within a chosen craft area  2.4 Produce an action plan for personal development/career aspirations    1 Be able to develop craft ideas  The learner can:  1.1 Use a range of different sources to develop craft ideas  1.2 Develop visual language to communicate craft ideas  1.3 Use feedback and evaluation of own work to develop craft ideas  1.4 Adapt craft ideas in response to feedback and evaluation of own work  1.5 Select preferred craft idea giving reasons for  1.6 Maintain a safe working environment   1 Be able to create and present final craft item(s)  The learner can:  1.1 Use chosen idea to create a production plan 1.2 Use selected tools, materials, equipment and techniques to produce final craft work  1.3 Display craft work in an appropriate way/setting  1.4 Maintain a safe working environment    2 Know how to evaluate the creative and craft making processes  The learner can:  2.1 Evaluate the creative process  2.2 Review final craft item to identify opportunities for improvement or further development

This qualification is designed for learners aged pre-16 and above who wish to develop skills and knowledge in textile craft. This course has been designed to be as affordable for families as possible but does rely on the use of a sewing machine. Please note, this is not a GCSE but is a GCSE Level course which is why it is designed to span 2 years, although we offer complete flexibility on the timeframe that learners can complete within. This qualification is a Level 2 Qualification and is Ofqual approved carrying 15 credits. Other examples of Level 2 qualifications are BTEC Level 2 and the Silver Arts Award. Feedback from our past learners shows that this qualiifcation is widely regarded as level to a grade A*-C/4-9 at GCSE standard when applying for college or work placements. Please also note, that whether this course is recognised as a GCSE equivalent by colleges and further education establishments, can vary according to location, college and even between courses at the same college. If reliant on this qualification for entry onto another course, it is recommended that you establish with the college whether or not this will aid admission, before committing to the course. Click here to download the Level 2 Textiles Information Pack.pdf Our Open day event gives a little more insight into how the course works and the content covered: We don't impose any minimum or maximum ages on our learners as we recognise that every learner is an individual and is on their own unique learning journey. We believe, that their adult facilitator is the best person to judge whether a learner is ready for a particular course, but to enable you to make this decision we provide a workbook, free for you to try. Simpy email technologytriumphs@outlook.com to request a free sample session. We are also happy to advise you with this decision so do reach out to us if you would like our guidance on this. As part of your Induction pack, your learner will receive a free apron to use within their course, but aside from this we have designed the courses to utilise as affordable as possible. The following is not an exhaustive list, but does highlight the main costs associated with the course. For further information or to ask any questions please feel free to reach out to us, in the assurance that you are speaking to another fellow home edder.Support can be found in our dedicated Facebook group where you will also have access to a free sample session within the file sectionLevel 2 Textiles Group *** PLEASE CLICK HERE TO BOOK *** UNIT SUMMARIES 601/3232/2/TEX Credit Value: 15 Total Qualification Time: 150 hours   1 Be able to use materials, tools and equipment to develop craft techniques  1.1 Assess the properties of available materials for craft item(s) including the visual and tactile qualities  1.2 Select materials, tools, equipment and techniques to support craft ideas and give reasons for choices  1.3 Use appropriate tools and equipment for selected techniques  1.4 Develop craft techniques, making effective use of materials, tools and equipment  1.5 Maintain a safe working environment by ensuring safe use of materials, tools and equipment   1 Understand the market within a chosen craft area  1.1 Explore enterprises within a chosen craft area  1.2 Explain what makes them successful  1.3 Describe the market(s) for chosen craft area  1.4 Identify opportunities in chosen market(s)  1.5 Explain the importance of listening to stakeholders when developing ideas  1.6 Explain the importance of balancing risk against the potential reward of creative ideas  1.7 Identify appropriate financial tools to support creative enterprising ideas  1.8 Identify ways to market a creative product   2 Understand employment opportunities within a chosen craft area  The learner can:  2.1 Explore employment opportunities within a chosen craft area  2.2 Describe the characteristics of an enterprising individual in a chosen craft area  2.3 Identify own strengths and areas for development within a chosen craft area  2.4 Produce an action plan for personal development/career aspirations    1 Be able to develop craft ideas  The learner can:  1.1 Use a range of different sources to develop craft ideas  1.2 Develop visual language to communicate craft ideas  1.3 Use feedback and evaluation of own work to develop craft ideas  1.4 Adapt craft ideas in response to feedback and evaluation of own work  1.5 Select preferred craft idea giving reasons for  1.6 Maintain a safe working environment   1 Be able to create and present final craft item(s)  The learner can:  1.1 Use chosen idea to create a production plan 1.2 Use selected tools, materials, equipment and techniques to produce final craft work  1.3 Display craft work in an appropriate way/setting  1.4 Maintain a safe working environment    2 Know how to evaluate the creative and craft making processes  The learner can:  2.1 Evaluate the creative process  2.2 Review final craft item to identify opportunities for improvement or further development

Duration 1 Days 6 CPD hours Overview The Coaching And Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting. You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do? 1 - Defining Coaching and Mentoring Defining mentoring Defining what coaching is and is not Elements of coaching Factors for success Critical Coaching Skills 2 - Coaching Assessment Individual coaching assessment Reflection and discussion of results 3 - Interpersonal Communication Interpersonal communication skills Open and closed questions Probing techniques and process Active listening 4 - Setting Goals with SPIRIT Identifying Values Identifying Dreams Setting S.P.I.R.I.T. goals 5 - Learning Styles and Principles Three learning styles Adult learning principles 6 - The Coaching Model Components of the coaching model Coaching model characteristics Giving effective feedback 7 - Bringing It All Together Coaching skills reinforcement Case studies

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to supervise others more effectively. Overview Upon successful completion of this course, students will be equipped to supervise others more effectively and efficiently, contributing to job satisfaction and productivity. In this course, students will develop the skills required to be more efficient and proficient supervisors. 1 - GETTING STARTED Icebreaker Housekeeping Items The Parking Lot Workshop Objectives 2 - SETTING EXPECTATIONS Defining the Requirements Identifying Opportunities for Improvement and Growth Setting Verbal Expectations Putting Expectations in Writing 3 - SETTING GOALS Understanding Cascading Goals The SMART Way Helping Others Set Goals 4 - ASSIGNING WORK General Principles The Dictatorial Approach The Apple-Picking Approach The Collaborative Approach 5 - DEGREES OF DELEGATION Level One: Complete Supervision Level Two: Partial Supervision Level Three: Complete Independence 6 - IMPLEMENT DELEGATION Deciding to Delegate To Whom Should You Delegate? Providing Instructions Monitoring the Results Troubleshooting Delegation 7 - PROVIDING FEEDBACK Characteristics of Good Feedback Feedback Delivery Tools Informal Feedback Formal Feedback 8 - MANAGING YOUR TIME The 80/20 Rule Prioritizing with the Urgent-Important Matrix Using a Productivity Journal Using Routines and Rituals to Simplify Your Workday 9 - RESOLVING CONFLICT Using a conflict Resolution Process Maintaining Fairness Seeking help from Within the Team Seeking Help for Outside the Team 10 - TIPS FOR SPECIAL SITUATIONS What to Do If You?ve Been Promoted from within the Team What to Do If You're Leading a Brand New Team What to Do if You're Taking on an Established Team 11 - A SURVIVAL GUIDE FOR THE NEW SUPERVISOR Ask the Right Questions of the Right People Go to Gemba Keep Learning 12 - WRAPPING UP Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations

This course is intended for Beginner-Moderate exposure is recommended for this course. The topics covered are cumulative in nature, and they require minimal understanding of email applications and composition. Overview The objective of the course is to give students the information needed to create emails that are written in a succinct, effective, and user-friendly manner. Students will learn how to set up an email subject, salutation, and will then work on how to write a credible email. In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages. 1 - E-mail basics E-mail characteristics Writing online versus on paper Understanding the advantages and disadvantages of e-mail Understanding the cultural significance of e-mail E-mail programs Using an e-mail program to send e-mail When to use e-mail Communicating by e-mail Understanding when to avoid using e-mail Writing an e-mail message Using the MAIL acronym 2 - E-mail policies Company policies Avoiding improper e-mail messages Ensuring employee compliance to e-mail policies Copyright laws, viruses, and liability Avoiding copyright infringement Avoiding viruses Identifying e-mail liability 3 - E-mail features and security Features of an e-mail program Using attachments Using priority labels and signature files Features of an e-mail program Using attachments Using priority labels and signature files Discussing e-mail program options Securing e-mail Using encryption and digital signatures Using passwords 4 - E-mail messages Message headers Using headers E-mail message body Including proper greeting Structuring an e-mail message Closing an e-mail message 5 - E-mail effectiveness E-mail recipients Considering the factors that determine e-mail writing Anticipating recipient reaction Message management Managing your e-mail effectively 6 - Netiquette guidelines Netiquette style Using proper tone Following formatting guidelines Emoticons and abbreviations Using emoticons and electronic abbreviations 7 - Composing online correspondence Online communication Achieving the objective of the message Language and punctuation Improving online writing style Using punctuation correctly Efficient writing habits Constructing sentences Constructing paragraphs Editing e-mail messages

Duration 1 Days 6 CPD hours This course is intended for This course is designed for those who have experience authoring content in HTML and CSS, and want to learn how to use new HTML5 and CSS3 features. This course can be taught on Windows©, Mac OS© X, or Linux©, and supports developers who work in any of those environments. Although JavaScript© knowledge is helpful, HTML and CSS are the focus, so this course does not require that the learner have extensive JavaScript skills. Overview In this course, you will develop web content in HTML5 and CSS3 following principles of responsive web design. You will: ?Optimize HTML content to take advantage of HTML5 and CSS3 features.?Write advanced CSS3 selectors and media queries.?Use advanced background and border options introduced in CSS3.?Use advanced text formatting options introduced in CSS3.?Use HTML5 graphics and multimedia elements, including transforms, animation, audio, and video. ?Follow best practices to enable HTML content to be successfully processed by many different web browsers and machine readers. This course focuses on the new and advanced features of HTML5, covering how to create HTML5 and CSS3 markup that will work well on the widest possible variety of web browsers, mobile devices, and machine readers, such as search engine web crawlers. Creating HTML5 Content Develop Web Content to Follow Standards Update Legacy Web Content to Meet HTML5 Requirements Using Advanced Techniques to Select and Apply Styles Use Advanced CSS Selectors Provide Alternate Layouts Based On Device Characteristics Using Advanced Background and Border Techniques Use Advanced Techniques to Create Backgrounds Use Advanced Techniques to Create Borders Incorporating Advanced Text Formats Use Web Fonts Apply Advanced Text Styles Adding Animation and Multimedia Use 2D Transforms Use Animation Styles Embed Audio and Video in a Web Page Making HTML Readable and Accessible Support Various Browsers Improve Markup to Benefit Human and Machine Readers Additional course details: Nexus Humans HTML5 - Content Authoring with New and Advanced Features training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the HTML5 - Content Authoring with New and Advanced Features course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

The Art of Negotiation: Virtual In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution