713 Certified Manager of Quality courses

Businesses Succeed by Focusing on Quality In this one-hour session, we will discuss tips to promote quality management and leadership within an organization and learn what leaders should do to promote quality and help make quality and process thinking part of the business culture. Quality should be a core value for most companies. Customers expect high-quality products and services from companies they frequent; otherwise they will go somewhere else. So it is essential to meet and exceed customer and employee expectations in order to not only survive but to thrive as a business. Therefore, an emphasis on quality improvement is crucial. This course will focus on how a structured approach to addressing and focusing on quality will enable your company to continuously improve quality and thus satisfy the all-important customer. What You Will Learn Discuss tips to promote quality management and leadership within an organization Suggest ideas for leaders to promote the topic of quality Emphasize the importance of process thinking as part of the business culture Quality Culture Quality Measurement, Metrics, and Decision Making Quality Projects and Project Tools Monthly Quality Results Meetings Leadership Support

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! This Diploma in Purchasing & Procurement at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Purchasing & Procurement at QLS Level 5 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Purchasing & Procurement at QLS Level 5 course. Due to Purchasing & Procurement at QLS Level 5's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Purchasing & Procurement at QLS Level 5 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Purchasing & Procurement at QLS Level 5 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Purchasing & Procurement at QLS Level 5 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Purchasing & Procurement at QLS Level 5 course. This Purchasing & Procurement at QLS Level 5 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Purchasing & Procurement at QLS Level 5 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Module 01 : Why Supply Chain Management Module 02 : Three Levels of Supply Chain Management Module 03 : Five Stages of Supply Chain Management Module 04 : The Flows of Supply Chain Management Module 05 : Supply Chain Groups Module 06 : Tracking and Monitoring Module 07 : Role of Procurement in an Organisation Module 08 : The Purchasing Cycle Module 09 : Purchasing Toolkits Module 10 : Quality Management Module 11 : Supplier Relationship Management Module 12 : Category Management Module 13 : Inventory Management Module 14 : E-Procurement Assessment Process With MCQ: After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Purchasing & Procurement at QLS Level 5 exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Purchasing & Procurement at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Purchasing & Procurement at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! This Diploma in Procurement Administrator at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Procurement Administrator at QLS Level 5 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Procurement Administrator at QLS Level 5 course. Due to Procurement Administrator at QLS Level 5's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Procurement Administrator at QLS Level 5 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Procurement Administrator at QLS Level 5 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Procurement Administrator at QLS Level 5 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Procurement Administrator at QLS Level 5 course. This Procurement Administrator at QLS Level 5 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Procurement Administrator at QLS Level 5 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Module 01: Supply Chain Basics Module 02: Role of Procurement in an Organisation Module 03: The Purchasing Cycle Module 04: Purchasing Toolkits Module 05: Managing Competitive Bids Module 06: Quality Management Module 07: Supplier Relationship Management Module 08: Analysing and Reducing Risk in the Supply Chain Module 09: Improving Efficiency and Accuracy Module 10: Category Management Module 11: Inventory Management Module 12: E-Procurement Module 13: Communication Skills Module 14: Customer Service Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Procurement Administrator at QLS Level 5 exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Procurement Administrator at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Procurement Administrator at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

Navigate the maze of modern business responsibilities with confidence through our QLS Endorsed Certificate in Compliance and Risk Management. This professionally crafted course introduces the key principles and strategies behind regulatory responsibility and risk awareness—essential knowledge for anyone looking to stay ahead in today's shifting corporate landscape. Whether you're sharpening existing know-how or exploring new territory, this course provides a sharp, structured insight into how organisations maintain integrity while managing uncertainty. Presented entirely online for your convenience, the programme is thoughtfully arranged to support flexible learning without compromising depth. From corporate governance to ethical decision-making, you’ll explore vital topics that shape business operations worldwide. Ideal for those aiming to broaden their understanding, it offers a clear and focused route to career development—without the fluff or fuss. So, whether you’re looking to brush up or branch out, this is a smart move in the right direction. Compliance and Risk Management Certificate QLS Bundle Includes the following Courses Course 01: Certificate in Compliance and Risk Management at QLS Level 3 Course 02: Workplace Confidentiality Training Course 03: Anti Money Laundering (AML) Course 04: GDPR UK Training Course 05: Health and Safety at Workplace Key Features of Compliance and Risk Management Certificate Eligibility for QLS endorsed certificate upon successful completion of the Compliance and Risk Management Certificate course Free CPD Accredited Course Fully online, interactive Compliance and Risk Management Certificate course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Compliance and Risk Management Certificatetraining course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Assessment At the end of the Compliance and Risk Management Certificate course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%. Accreditation This Compliance and Risk Management Certificate course is QLS - Quality Licence Scheme Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification CPD Certified: Once you've successfully completed your Compliance and Risk Management Certificate course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed:After successfully completing the Compliance and Risk Management Certificate course, learners will be able to order an endorsed certificate, titled: Certificate in Compliance and Risk Management at QLS Level 3, as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Compliance and Risk Management Certificate basics. Requirements No prior degree or experience is required to enrol in this Compliance and Risk Management Certificate course. Career path This Compliance and Risk Management Certificate Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Certificate in Corporate Compliance and Risk Management QLS Bundle course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This Certificate in Corporate Compliance and Risk Management course is a comprehensive course designed to provide a detailed understanding of the nature of the Certificate in Corporate Compliance and Risk Management-related sector and your key roles within it. Our Certificate in Corporate Compliance and Risk Management course is endorsed by the Quality Licence Scheme - QLS, ensuring you acquire new skills and enhance your professional development. Certificate in Corporate Compliance and Risk Management QLS Bundle Includes the following Courses Course 01: Certificate in Compliance and Risk Management at QLS Level 3 Course 02: Workplace Confidentiality Training Course 03: Anti Money Laundering (AML) Course 04: GDPR UK Training Course 05: Health and Safety at Workplace Key Features of Certificate in Corporate Compliance and Risk Management Eligibility for QLS endorsed certificate upon successful completion of the Certificate in Corporate Compliance and Risk Management course Free CPD Accredited Course Fully online, interactive Certificate in Corporate Compliance and Risk Management course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Certificate in Corporate Compliance and Risk Managementtraining course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Assessment At the end of the Certificate in Corporate Compliance and Risk Management course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%. Accreditation This Certificate in Corporate Compliance and Risk Management course is QLS - Quality Licence Scheme Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification CPD Certified: Once you've successfully completed your Certificate in Corporate Compliance and Risk Management course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed:After successfully completing the Certificate in Corporate Compliance and Risk Management course, learners will be able to order an endorsed certificate, titled: Certificate in Compliance and Risk Management at QLS Level 3, as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Certificate in Corporate Compliance and Risk Management basics. Requirements No prior degree or experience is required to enrol in this Certificate in Corporate Compliance and Risk Management course. Career path This Certificate in Corporate Compliance and Risk Management Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

ITIL® 4 Strategist: Direct, Plan and Improve: In-House Training The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS

ITIL® 4 Strategist: Direct, Plan and Improve The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS

***24 Hour Limited Time Flash Sale*** Quality Tools and Methods with ISO 9001:2015 - QLS Endorsed Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Welcome to a profound exploration of Quality Tools and Methods Management with ISO 9001:2015 in our QLS-endorsed course bundle. This intricate bundle incorporates two essential QLS-endorsed courses: Quality Tools and Methods Management and ISO 9001:2015. Moreover, it is enriched by five relevant CPD QS accredited courses: Quality Management, Performance Management Level 3, Project Management, Energy Auditing Training: ISO 50001, and Lean Six Sigma: Toolkit. Take a deep dive into the theoretical foundations of quality management, understand the ISO 9001:2015 standards, and delve into the tools and methods used to maintain quality. Immerse yourself in the study of performance management, project management, energy auditing, and Lean Six Sigma toolkit, all within one comprehensive learning pathway. Upon the successful completion of the QLS-endorsed courses, a hardcopy certificate will be your ticket to a brighter professional future. The journey doesn't stop there, though. Five more CPD QS accredited courses are there to furnish your knowledge and make your professional profile even more desirable. Embrace the future of quality with our Quality Tools and Methods with ISO 9001:2015 - QLS Training. This bundle comprises the following courses: QLS Endorsed Courses: Course 01: Certificate in Quality Tools and Methods Management at QLS Level 3 Course 02: Diploma in ISO 9001:2015 at QLS Level 5 CPD QS Accredited Courses: Course 03: Quality Management Course 04: Performance Management Level 3 Course 05: Project Management Course 06: Energy Auditing Training: ISO 50001 Course 07: Lean Six Sigma: Toolkit Learning Outcomes Upon completion of this Quality Tools and Methods Management with ISO 9001:2015 bundle, learners will: Gain a thorough understanding of Quality Tools and Methods Management. Understand ISO 9001:2015 standards and their application. Learn the intricacies of Quality Management. Gain insights into Performance Management at Level 3. Develop a robust understanding of Project Management principles. Become proficient in the Energy Auditing Training: ISO 50001. Master the Lean Six Sigma Toolkit. Be capable of applying these theoretical concepts in real-world scenarios. This comprehensive bundle offers an intensive journey into the world of Quality Tools and Methods Management, fully integrated with the ISO 9001:2015 standards. It covers a wide spectrum of topics, including performance management, project management, energy auditing, and the Lean Six Sigma toolkit. With these skills, learners will be able to enhance the quality of operations, streamline processes, and execute projects more efficiently. The benefits of undertaking these courses go beyond the simple acquisition of knowledge. Gaining a solid theoretical foundation in these areas not only enhances one's professional capabilities but also opens the doors to broader opportunities. The certification that comes with QLS-endorsed courses further solidifies a learner's standing in their field, marking them as dedicated, knowledgeable professionals. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Quality Tools and Methods Management with ISO 9001:2015 bundle is suitable for: Aspiring Quality Managers and Auditors. Professionals looking to understand and implement ISO 9001:2015 standards. Individuals interested in project and performance management. Anyone seeking theoretical knowledge in Lean Six Sigma toolkit and energy auditing. Career path Quality Manager, average salary in the UK: £35,000 - £45,000 per annum. ISO Auditor, average salary in the UK: £30,000 - £40,000 per annum. Project Manager, average salary in the UK: £37,500 - £47,500 per annum. Performance Manager, average salary in the UK: £40,000 - £50,000 per annum. Energy Auditor, average salary in the UK: £30,000 - £40,000 per annum. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

ITIL® 4 Strategist: Direct, Plan and Improve: Virtual In-House Training The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS