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ITIL 4 Strategist: Direct, Plan and Improve
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- Completion Certificate
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Highlights
Delivered In-Person
Delivered at organisers' location
London
Full day
All levels
Description
ITIL® 4 Strategist: Direct, Plan and Improve
The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS.
This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.
This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.
What You Will Learn
At the end of this course, participants will be able to:
Understand the key concepts of direction, planning, improvement
Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context
Understand the role of GRC and know how to integrate the principles and methods into the service value system
Understand and know how to use the key principles and methods of continual improvement for all types of improvements
Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement
Understand and know how to direct, plan, and improve value streams and practices
Course Introduction
Let's Get to Know Each Other
Course Overview
ITIL® 4 Certification Scheme
Course Learning Objectives
Course Components
Course Agenda
Exercises
Case Study: Axle Car Hire
Case Study: HandyPerson on Demand
Exam Details
Core Concepts of DPI
Key Terms Covered in the Module
Module Learning Objectives
Basics of Direction
Basics of Planning
Basics of Improvement
Other Core Elements
DPI through Service Value Chain and Guiding Principles
Key Terms Covered in the Module
Module Learning Objectives
DPI of the SVS
DPI of Guiding Principles
Role of Direction in Strategy Management
Key Terms Covered in the Module
Introducing Strategy Management
Developing Effective Strategies
Implementation of Strategies
Key Terms Covered in the Module
Module Learning Objectives
Managing Risks
Making Decisions through Portfolio Management
Directing via Governance, Risk, and Compliance (GRC)
Introduction to Assessment and Planning
Key Terms Covered in the Module
Module Learning Objectives
Core Concepts of Assessment
Conducting Effective Assessments
Core Concepts of Planning
Assessment and Planning through VSM
Key Terms Covered in the Module
Module Learning Objectives
Introducing VSM
Developing Value Stream Maps
Knowing More About VSM
Measurement, Reporting, and Continual Improvement
Key Terms Covered in the Module
Module Learning Objectives
Measurement and Reporting
Alignment of Measurements and Metrics
Success Factors and Key Performance Indicators
Continual Improvement
Measurements and Continual Improvement through Dimensions and SVS
Key Terms Covered in the Module
Module Learning Objectives
Measurements for the Four Dimensions
Continual Improvement of the Service Value Chain and Practices
OCM Principles and Methods
Key Terms Covered in the Module
Module Learning Objectives
Basics of OCM
OCM throughout DPI and Service Value Chain
Resistance and Reinforcement
Communication Principles and Methods
Key Terms Covered in the Module
Module Learning Objectives
Basics of Effective Communication
Communication with Stakeholders
SVS Development Using Four Dimensions
Key Terms Covered in the Module
Module Learning Objectives
Organizations and People in the SVS
Partners and Suppliers in the SVS
Value Streams and Processes in the SVS
Information and Technology in the SVS
About The Provider
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