The Office Admin and Customer Service Diploma is designed to prepare you for an exciting career in office administration by increasing your skill level in computer applications, public speaking, interpersonal relations, and information management. In addition to skill development, employment preparation is also covered, including resume and cover letter writing, mock interviews, and job shadowing. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Office Admin and Customer Service Diploma is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Career path Training offered by the Office Admin and Customer Service Diploma could potentially benefit a range of roles, but would particularly enhance careers in Office Administration Sales Customer Service Receptionist and Secretarial Work Business Management Marketing Other professional admin roles
Join us for an exclusive webinar where we will showcase our brand-new Custom Certificates feature, designed to help you streamline the way you create, issue, and manage certificates. Whether you’re issuing course completions, attendance acknowledgements, or professional qualifications, our new feature provides flexibility and efficiency to elevate your course offerings. What You’ll Learn: How to design and build custom certificate templates using the new Certificate Builder. Best practices for automating certificate issuing and expiration management. How to use new features like auto-issuing, certificate expiration tracking, and more. Tips for managing certificates at scale, including viewing, revoking, and filtering contacts by certificate expiry dates. Interactive Q&A & Feedback Session We want to hear from you! This is your opportunity to ask questions, share feedback, and request new features or improvements. We’re dedicated to making Cademy work better for you, so your input is invaluable in shaping future updates. Who Should Attend? This webinar is perfect for course creators, administrators, and training managers who want to enhance their certificate management process and make their courses stand out. Custom Certificates are only available to customers on the Pro plan or above. If you’re not on the Pro plan yet, this is the perfect opportunity to learn more about this feature and explore upgrading to unlock its full potential. Don’t miss this chance to see our latest features in action and contribute to the future of Cademy!
Duration 1.875 Days 11.25 CPD hours This course is intended for Allied Health Professionals. No prerequisites required Overview Upon completion of this course, students will - Learn the structure of the system and how to use the ICD-10-CM. - Learn how to map ICD-9-CM and ICD-10-CM codes. CEU?s Available :AAPC 4 Units (must have a current certification) AHIMA 6 Units (must have a current certification) - Become familiar with outpatient coding and reporting guidelines The focus of this class is learning the coding rules for the ICD-10-CM coding system and then applying the rules to code patient services. An Overview of ICD-10-CMUsing ICD-10-CMICD-10-CM Outpatient Coding and Reporting GuidelinesChapter Specific Guidelines Chapters 1-10Chapter Specific Guidelines Chapters 11-14Chapter Specific Guidelines Chapters 15-21
Duration 2 Days 12 CPD hours This course is intended for This certification is for anyone who interfaces with stakeholders or works as a Product Owner in a Scrum Team. Scrum Product Owner Certified (SPOC?) certification exam is designed to confirm applicants practical and working knowledge of Scrum that equips them to handle the business aspects and stakeholders in a Scrum environment. Successful candidates will be awarded the Scrum Product Owner Certified (SPOC?)certification by SCRUMstudy after passing the included certification exam. The certification exam voucher is included in this course so you can take the exam at your convenience. Agile & Scrum Overview What is Agile? Why use Agile? The Agile Manifesto Principles of the Agile Manifesto Agile Methods Other Agile Methods Scrum Overview Scrum Summary Scrum Roles Scrum Roles The Product Owner The Scrum Team The Scrum Master Advantages of Cross-functional Teams Planning in Scrum Scrum Flow Requirements in Scrum Prioritizing the Product Backlog Adaptive Project Management Scrum Planning User Stories The Concept of Persona Acceptance Criteria Generic Done Criteria Criteria for a Good User Story Estimation Importance of Value Risk Burndown Graphics Scrum Board Sprint Planning Sprints (from Product Owner?s point of view) Sprint Planning Meeting Planning Game Task Estimation The Sprint Backlog Implementation of Scrum Daily Stand-up Meeting Sprint Review Meeting Sprint Retrospective Meeting Product Backlog Grooming Scrum for Large Projects Scrum for Large Projects The Chief Product Owner Distributed teams in Scrum Transition to Scrum Mapping Traditional Roles to Scrum Maintaining Stakeholder Involvement Note SCRUMstudy has authored the SBOK? Guide as a comprehensive guide to deliver successful projects using Scrum. SCRUMstudy works through its large global partner network of Authorized Training Providers (A.T.P.s) to deliver trainings and certifications. New Horizons is a proud Authorized Training Provider of SCRUMstudy.
Duration 2 Days 12 CPD hours This course is intended for This certification is appropriate for anyone who is interested in working as a Scrum Master or for someone who is already a Scrum master in his organization. Scrum Master is an important role in any Scrum team and need not be a technology expert to be effective. Moreover, although Scrum is popular in the IT industry, it can be used effectively across different industries. The SBOK Guide, on which the SMC course is based on, can be used as an effective guide for implementation. Overview The participants will be prepared to take SMC⢠certification exam and pass. Also they will be able to apply the concepts in their day to day job. This course guides & teaches Scrum practices to everyone involved in the project; clears impediments for the team; and, ensures that Scrum processes are being followed. Successful candidates will be awarded the Scrum Master Certified (SMC?) certification by SCRUMstudy after passing the included certification exam. The certification exam voucher is included in this course so you can take the exam at your convenience. Introduction Course Objectives Course Methodology Certification Schema Exam Format Overview of Agile Agile Manifesto Agile Principles What has Changed Agile Methods Overview of Scrum Definition and brief history of Scrum Why Scrum Scrum vs. Traditional Project Management Benefits of Scrum Overview of A Guide to the Scrum Body of Knowledge (SBOK? Guide) Framework of the SBOK? Guide Who uses the SBOK? Guide How to use the SBOK? Guide Scrum Flow Principles Empirical Process Control Self-organization Collaboration Value-based Prioritization Time-boxing Iterative Development Scrum Aspects Organization Business Justification Quality Change Risk Scrum Phases and Processes Initiate Plan and Estimate Implement Review and Retrospect Release Scaling Scrum Scaling Scrum for Large Projects Scaling Scrum for the Enterprise Transition to Scrum Mapping Traditional Roles To Scrum Maintaining Stakeholder Involvement Importance Of Executive Support
Duration 2 Days 12 CPD hours This course is intended for This is highly recommended for everyone in a company who works in a Scrum Team or anyone who interacts with any Scrum Team. This will also be very useful for those who are interested in understanding the basics of Scrum and how this method could be used effectively. Overview To ensure that students understand the basics of Scrum To enable Scrum Team members to effectively contribute to a Scrum project. To enable Scrum Team members to apply Scrum effectively in Scrum/Agile projects. In this course, students learn to understand the basics of Scrum, effectively contribute to a Scrum project, and learn how to enable Scrum Team members to apply Scrum effectively in Scrum/Agile projects.Successful candidates will be awarded the Scrum Developer Certified (SDC?) certification by SCRUMstudy after passing the included certification exam. Introduction Agile Overview Scrum Overview Principles The Six Scrum Principles Organization Core Roles and Non-core Roles Business Justification Value-driven Delivery Factors used to Determine Business Justification Confirm Benefits Realization Quality Quality Defined Quality, Scope and Business Value Quality Management in Scrum Change Unapproved and Approved Changes Change in Scrum Risk Risks and Issues Risk Management Procedure Introduction to Scrum Project PhasesInitiate Create Project Vision Process Identify Scrum Master and Stakeholders Process Form Scrum Team and Develop Epics processes Create Prioritized Product Backlog and Conduct Release Planning Processes Plan and Estimate Create User Stories Process Estimate User Stories and Commit User Stories Processes Identify Tasks and Estimate Tasks Processes Create Sprint Backlog Process Implement Create Deliverables and Conduct Daily Stand-up processes Groom Prioritized Product Backlog Process Review and Retrospect Demonstrate and Validate Sprint Process Retrospect Sprint Process Additional course details: Nexus Humans Scrum Developer Certified (SDC) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Scrum Developer Certified (SDC) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 2 Days 12 CPD hours This course is intended for This certification is appropriate for anyone who is interested in working as a Scrum Master or for someone who is already a Scrum master in his organization. Scrum Master is an important role in any Scrum team and need not be a technology expert to be effective. Moreover, although Scrum is popular in the IT industry, it can be used effectively across different industries. The SBOK Guide, on which the SMC course is based on, can be used as an effective guide for implementation. Overview The participants will be prepared to take SMC⢠certification exam and pass. Also they will be able to apply the concepts in their day to day job. This course guides & teaches Scrum practices to everyone involved in the project; clears impediments for the team; and, ensures that Scrum processes are being followed. Successful candidates will be awarded the Scrum Master Certified (SMC?) certification by SCRUMstudy after passing the included certification exam. The certification exam voucher is included in this course so you can take the exam at your convenience. Introduction Course Objectives Course Methodology Certification Schema Exam Format Overview of Agile Agile Manifesto Agile Principles What has Changed Agile Methods Overview of Scrum Definition and brief history of Scrum Why Scrum Scrum vs. Traditional Project Management Benefits of Scrum Overview of A Guide to the Scrum Body of Knowledge (SBOK? Guide) Framework of the SBOK? Guide Who uses the SBOK? Guide How to use the SBOK? Guide Scrum Flow Principles Empirical Process Control Self-organization Collaboration Value-based Prioritization Time-boxing Iterative Development Scrum Aspects Organization Business Justification Quality Change Risk Scrum Phases and Processes Initiate Plan and Estimate Implement Review and Retrospect Release Scaling Scrum Scaling Scrum for Large Projects Scaling Scrum for the Enterprise Transition to Scrum Mapping Traditional Roles To Scrum Maintaining Stakeholder Involvement Importance Of Executive Support Additional course details: Nexus Humans Scrum Master Certified (SMC) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Scrum Master Certified (SMC) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 3 Days 18 CPD hours This course is intended for This certification is appropriate for anyone interested in becoming familiar with the concepts and practices of Agile Project Delivery, and who wants to have a working knowledge of the various Agile methodologies. Overview Objectives are: To provide an understanding of Agile philosophy and practices To provide a working knowledge of various Agile methodologies To provide students with the ability to compare and choose which methodology is appropriate in a given situation To prepare participants to pass the SAMC⢠exam Course outcomes: Participants will be familiar with the concepts and practices of Agile project delivery. Participants will be equipped with detailed knowledge and understanding of available Agile methodologies. Participants will be able to compare and choose the methodologies or parts of methodologies that are most relevant to their current and future situations. Participants will be armed with the proper tools to take the lead in Agile projects and to address and resolve Agile issues in their organizations. Participants will be SAMC certified. Agile relies on adaptive planning and iterative development and delivery. It focuses primarily on the value of people in getting the job done effectively.Successful candidates will be awarded the SCRUMstudy Agile Master Certified (SAMC?) certification by SCRUMstudy after passing the included certification exam. The certification exam voucher is included in this course so you can take the exam at your convenience. IntroductionAgile Overview Agile Defined Why Use Agile? Adaptive Project Management The Agile Manifesto Principles of the Agile Manifesto Declaration of Interdependence Difference between Waterfall and Agile Domains of Agile Practices Value-Driven Delivery Stakeholder Engagement Team Performance Practices Adaptive Planning Problem Detection and Resolution Continuous Improvement Agile Tools and Artifacts Lean Kanban Software Development Introduction Core Values Practices Understanding Lean Software Development Understanding Kanban Software Development Scrum Overview of Scrum Brief History of Scrum Why Use Scrum? Scalability of Scrum Scrum Principles Scrum Aspects Scrum Processes Scrum and Kanban Extreme Programming (XP) Introduction Core Values? Roles Practices XP Artifacts XP Events XP Release Adopting XP Test-Driven Development (TDD) Introduction The Process Dynamic Systems Development Methods (DSDM) Introduction Core Values Roles Practices Crystal Introduction Core Values Roles Practices The Process Feature Driven Development (FDD) Introduction Core Values Roles Practices The Process Comparison of Agile MethodsBest Fit Analysis ToolBlitz PlanningNote SCRUMstudy has authored the SBOK? Guide as a comprehensive guide to deliver successful projects using Scrum. SCRUMstudy works through its large global partner network of Authorized Training Providers (A.T.P.s) to deliver trainings and certifications. New Horizons is a proud Authorized Training Provider of SCRUMstudy. Additional course details: Nexus Humans SCRUMstudy Agile Master Certified (SAMC) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SCRUMstudy Agile Master Certified (SAMC) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 5 Days 30 CPD hours This course is intended for System administrator Network administrator Technician DevOps Overview The Linux Professional Institute(LPI) is the go to certification body for vendor independent Linux certifications. This course covers fundamental Linuxskills such as file management and manipulation, text processing, command line use, package management,filesystems, hardware, and many more. Students will feel confident taking the LPI LPIC-1 101 exam with in classroomassessments and practice exams. This course prepares students to take the 101 exam of the LPI level 1 certification. Work on the Command Line LPI Objectives Covered Role of Command Shell Shells Gathering System Info Identifying the Shell Changing the Shell Shell Prompts Bash: Bourne-Again Shell Navigating the Filesystem Help from Commands and Documentation Getting Help Within the Graphical Desktop Getting Help with man & info Bash: Command Line History Bash: Command Editing Bash: Command Completion Shell and Environment Variables Key Environment Variables LAB TASKS Use Streams, Pipes, and Redirects LPI Objectives Covered File Redirection Piping Commands Together Filename Matching File Globbing and Wildcard Patterns Brace Expansion General Quoting Rules Nesting Commands Gotchas: Maximum Command Length LAB TASKS Manage File Permissions and Ownership LPI Objectives Covered Filesystem Hierarchy Standard Displaying Directory Contents Filesystem Structures Determining Disk Usage With df and du File Ownership Default Group Ownership File and Directory Permissions File Creation Permissions with umask Changing File Permissions SUID and SGID on files SGID and Sticky Bit on Directories User Private Group Scheme LAB TASKS Create, Delete, Find, and Display Files LPI Objectives Covered Directory Manipulation File Manipulation Deleting and Creating Files Physical Unix File Structure Filesystem Links File Extensions and Content Which and Type Where is Searching the Filesystem Alternate Search Method Manually Installed Shared Libraries LAB TASKS Work with Archives and Compression LPI Objectives Covered Archives with tar Archives with cpio The gzip Compression Utility The bzip2 Compression Utility The XZ Compression Utility The PKZIP Archiving/Compression format LAB TASKS Process Text Streams Using Filters LPI Objectives Covered Producing File Statistics The Streaming Editor Replacing Text Characters Text Sorting Duplicate Removal Utility Extracting Columns of Text Displaying Files Prepare Text for Display Previewing Files Displaying Binary Files Combining Files and Merging Text LAB TASKS Search Text Files Using Regular Expressions LPI Objectives Covered Searching Inside Files Regular Expression Overview Regular Expressions RE Character Classes Regex Quantifiers RE Parenthesis LAB TASKS Perform Basic File Editing Operations Using VI LPI Objectives Covered Text Editing vi and Vim Learning Vim Basic vi Intermediate vi LAB TASKS Create, Monitor, and Kill Processes LPI Objectives Covered What is a Process? Process Lifecycle Process States Viewing Processes Signals Tools to Send Signals Managing Processes Tuning Process Scheduling Job Control Overview Job Control Commands Nohup and Disown Uptime & w Persistent Shell Sessions with Screen Using screen Advanced Screen LAB TASKS Use RPM, YUM, and Debian Package Management LPI Objectives Covered Managing Software RPM Architecture Working With RPMs Querying and Verifying with RPM Installing Debian Packages Querying and Verifying with dpkg The alien Package Conversion Tool Managing Software Dependencies Using the Yum command yum downloader Configuring Yum The deselect & APT Frontends to dpkg Aptitude Configuring APT LAB TASKS Work with Partitions, Filesystem, and Disk Quotas LPI Objectives Covered Partition Considerations Logical Volume Management Filesystem Planning Partitioning Disks with fdisk & gdisk Resizing a GPT Partition with gdisk Partitioning Disks with parted Non-Interactive Disk Partitioning with sfdisk Filesystem Creation Filesystem Support Unix/Linux Filesystem Features Swap Selecting a Filesystem Filesystem Maintenance Mounting Filesystems Mounting Filesystems Managing an XFS Filesystem NFS SMB Filesystem Table (/etc/fstab) Configuring Disk Quotas Setting Quotas Viewing and Monitoring Quotas LAB TASKS Linux Boot Process LPI Objectives Covered Booting Linux on PCs GRUB 2 GRUB 2 Configuration GRUB Legacy Configuration Boot Parameters Uinit Linux Runlevels Aliases Systemd local-fs.target and sysinit.target Runlevel Implementation System Boot Method Overview Systemd System and Service Manager Modifying systemd services Systemd Targets Using systemd Shutdown and Reboot System Messaging Commands Controlling System Messaging LAB TASKS Determine and Configure Hardware Settings LPI Objectives Covered Managing Linux Device Files Hardware Discovery Tools Configuring New Hardware with hwinfo PC Architecture and Bus DMA & IRQ USB Devices USB Architecture Configuring Kernel Components and Modules Kernel Modules Handling Module Dependencies Configuring the Kernel via /proc/ LAB TASKS Linux Fundamentals Unix and its Design Principles FSF and GNU GPL Æ?? General Public License The Linux Kernel Components of a Distribution Red Hat Linux Products SUSE Linux Products Debian Ubuntu Logging In got root? Switching User Contexts Gathering Login Session Info LAB TASKS Additional course details: Nexus Humans Linux Professional Institute Certification (LPIC) 101 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Linux Professional Institute Certification (LPIC) 101 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 4 Days 24 CPD hours This course is intended for This course assumes the student has successfully taken and passed the NCSF Foundation 2.0 course based on the NIST Cybersecurity Framework version 1.1, release April 2018. Following the course introduction, the course provides an introduction to the intersection between digital transformation and cybersecurity, which is followed by an overview of the threat landscape. Following an approach to the implementation of cybersecurity controls, the course delves into an organizational approach to cybersecurity that starts governance, management, and a supportive culture,Finally, the course provides additional guidance for the cybersecurity practitioner to determine the current state, the desired state, and a plan to close the gap - and to do this over and over again to inculcate it into organizational DNA. Overview This course looks at the impact of digital transformation on cybersecurity risks, an understanding of the threat landscape, and an approach to the application of cybersecurity controls. It provides guidance for students on the best approach to design and build a comprehensive cybersecurity program. Executives are keenly aware of the risks but have limited knowledge on the best way to mitigate these risks. This course also enables our executives to answer the critical question - Are we secure? The class includes lectures, informative supplemental reference materials, quizzes, exercises, and formal examination. The exercises are a critical aspect of the course; do not skip them. Outcomes and benefits from this class is a practical approach that students can use to build and maintain comprehensive cybersecurity and cyber-risk management programs. This course is targeted at IT and Cybersecurity professionals looking to become certified on how to operationalize the NIST Cybersecurity Framework (NCSP) across an enterprise and its supply chain. Digital Transformation Explores what the Practitioner needs to know about the relationship between digital transformation and cybersecurity Explain how to determine the impact of cybersecurity on DX. Explain the relationships between culture and digital transformation from the perspective of a practitioner. Explain the delivery of value to stakeholders in a DX & cybersecurity environment. Illustrate the interdependent relationship between cybersecurity and DX. Threat Landscape The Practitioner needs to understand what threat actors do and their capabilities. Compare the evolving attack type impact to the threat environment. Apply knowledge about the threat landscape to maintain a readiness to respond. Develop a risk profile based on business impact analysis Establish the relationship between awareness and training in the continual improvement of cybersecurity posture. Develop and treat training & awareness as a critical aspect of deterrence Use knowledge about the threat landscape as a predicate to the adoption and adaptation of your cybersecurity posture. The Controls This chapter provides a sample set of controls based on an informative reference. Understand the purpose goals & objectives for each control. Characterize & explain the informative reference controls Discover how to apply the controls in an organizational context. Adopt & Adapt Adopt is a decision about governance; adapt is the set of management decisions that result from the decision to adopt. Distinguish Adopt, Adapt, Management & Governance. Develop an approach to adoption & adaptation. Distinguish & demonstrate the impact of organizational culture on developing cybersecurity as a capability. Develop an assessment approach to define current state. Adaptive Way of Working Threat actors are agile and highly adaptive. The cybersecurity Practitioner must develop the same capabilities Break down what constitutes an adaptive approach. Characterize & apply the need for crossfunctional teams. Recognize and prioritize the first steps (get started). Demonstrate & establish cybersecurity phases. Break down the impact of the flows. Rapid Adoption & Rapid Adaptation FastTrack FastTrack? is an approach to allow organizations to learn to adapt to an evolving threat landscape rapidly. Approach: Establish what it takes to adopt CS. Determine how that impacts management adaptation of CS. Determine how that impacts the capability to assess. CS Capability: Determine the gap between existing & needed capabilities. Establish what must be developed. Develop appropriate risk management profile. Discover how cybersecurity impacts people, practice & technology impacts organization. Differentiate CIS Implementation groups. Determine appropriate implementation group & approach. Develop appropriate phase approaches. CIIS Practice Cybersecurity is an ongoing game of cat and mouse. Organizations must learn how to inculcate cybersecurity improvement into their DNA. Break down & develop mechanisms for ongoing cybersecurity improvement that includes developing a learning organization. Illustrate an improvement plan based on the NIST 7-Step Approach. Illustrate an improvement plan based on the Improvement GPS Demonstrate understanding of Cybersecurity Maturity Model Certification Break down the balancing loop & how it fits into the escalation archetype Use the Fast Track? (improvement & implementation) cycles.