11735 Management courses

Delve into the intricate world of customer service within the vibrant sectors of tourism and hospitality. This course equips participants with the essential skills and knowledge to navigate the unique challenges and opportunities of delivering exceptional service experiences in these dynamic industries. After the successful completion of the course, you will be able to learn about the following, ⦁ Understand the Concept of Service Quality and its Significance In Business, Specifically in the Context of Customer Service. ⦁ Identify and Explain the Unique Characteristics and Challenges of Customer Service in the Tourism and Hospitality Industries. ⦁ Describe the Principles and Key Elements of Excellent Customer Service and How they Contribute to Customer Satisfaction and Loyalty. ⦁ Gain an Introductory Understanding of Performance Management and its Relevance in Enhancing Customer Service and Organisational Effectiveness. ⦁ Develop Strategies and Techniques for Managing Complaints Effectively in Tourism and Hospitality Organizations thereby Ensuring Customer Satisfaction and Resolution. ⦁ Demonstrate the Principles of Effective Communication and Interpersonal Skills in Customer Service Interactions both Face-to-face and through Various Communication Channels. ⦁ Recognise the Importance of Teamwork and Collaboration in Delivering Consistent and High-quality Customer Service Experiences and Understand How to Contribute Effectively to a Collaborative Work Environment. Participants will explore the concept of service quality and its significance in business, with a specific focus on customer service within the tourism and hospitality sectors. Key topics include identifying the unique characteristics and challenges of customer service in these industries, principles of excellent customer service, performance management's role in enhancing service quality, effective complaint management strategies, principles of communication and interpersonal skills, and the importance of teamwork in delivering consistent service experiences. The course "Understanding Customer Service in Tourism and Hospitality" delves into the crucial role of excellent service in these sectors. It covers key aspects such as customer expectations, service quality, and effective communication to ensure customer satisfaction and loyalty in tourism and hospitality settings. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Self-paced pre-recorded learning content on this topic. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Hospitality Service Specialist Tourism Customer Care Coordinator Guest Experience Manager Front Desk Concierge Travel and Tourism Consultant Guest Relations Officer Service Excellence Supervisor Hospitality Communication Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Overview In this age of technology, businesses and organisations need professionals with expert EDM skills to manage their documentation. Develop your skills and expertise in EDM with our Electronic Document Management Training course. This course will help you acquire a valuable skill set and increase your career potential.  The course will provide an in-depth understanding of electronic document management. From the detailed modules, you will learn the basics of standards, regulations, and compliance. In addition, you will explore the vital areas of operations and processes in EDM, lifecycle management and much more. The course will also cover topics such as document control, security and auditing. When you complete the course you will receive a certificate of achievement accredited by CPD. This certificate will enhance your resume and boost your career in the relevant sectors. Enrol now! Course Preview Learning Outcomes Understand the key skills for electronic document management Learn about the standards, regulations, and compliance Deepen your knowledge about electronic document lifecycle management Understand the opinions and processes in EDM Build your expertise in document control, security and auditing Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? EDM Compliance management EDM lifecycle management Document control, security and auditing Who Should Take This Electronic Document Management Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge.   Are There Any Entry Requirements? This Electronic Document Management Training course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Electronic Document Management Training Certification After completing and passing the Electronic Document Management Training course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Electronic Document Management Training will equip you with effective skills and abilities and help you explore career paths such as  Document Management Specialist/Analyst EDM System Administrator Information Governance Manager EDM Consultant: Module 01: Introduction to Electronic Document Management (EDM) Introduction to Electronic Document Management (EDM) 00:21:00 Module 02: Standards, Regulations and Compliance in EDM Standards, Regulations and Compliance in EDM 00:21:00 Module 03: Implementing and Framework of EDM Implementing and Framework of EDM 00:16:00 Module 04: Electronic Document Lifecycle Management Electronic Document Lifecycle Management 00:20:00 Module 05: Operations and Processes in EDM Operations and Processes in EDM 00:19:00 Module 07: Advanced Topics in EDM Advanced Topics in EDM 00:22:00 Module 6 Document Control, Security, and Auditing Document Control, Security, and Auditing 00:21:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you looking for a way to create stunning diagrams, flowcharts, and visuals for your projects? Do you want to learn how to use Microsoft Visio, the industry-standard software for diagramming and vector graphics? If so, then this online course is for you! In this course, you will learn everything you need to know about Microsoft Visio, from the basics to the advanced features. You will learn how to create and edit different types of diagrams, such as business process models, organisational charts, network diagrams, floor plans, and more. You will also learn how to customize your diagrams with shapes, colours, themes, styles, and data. You will discover how to collaborate with others on your diagrams using co-authoring, commenting, and sharing features. And you will explore how to integrate your diagrams with other Microsoft Office applications, such as Word, Excel, PowerPoint, and Outlook. By the end of this course, you will be able to create professional-looking diagrams that communicate your ideas clearly and effectively. Whether you are a beginner or an expert, this course will help you master Microsoft Visio and take your diagramming skills to the next level.

Course Overview Do you dream about living a social media influencer lifestyle? Does your online business need a boost? Then you're in the right place. The Social Media Influencer Influence Consumer course is a complete guide to becoming a social media superstar. You will learn how influencers stay at the top of their game and how to optimise your social platforms to maximise your follower count, step-by-step. This influencer training course will help you to define your target market and create relevant and valuable content that your audience can relate to. From creating an authentic tone of voice to self-promotion techniques and strategies, this influencer masterclass will equip you with the skills needed to supercharge your social accounts. This best selling Social Media Influencer Influence Consumer has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Social Media Influencer Influence Consumer is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Social Media Influencer Influence Consumer is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Social Media Influencer Influence Consumer is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Social Media Influencer Influence Consumer, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Social Media Influencer Influence Consumer will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Social Media Influencer Influence Consumer to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

The comprehensive Social Media Influencer Level 3 has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Social Media Influencer Level 3 today, and learn from the very best the industry has to offer! This best selling Social Media Influencer Level 3 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Social Media Influencer Level 3 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Social Media Influencer Level 3 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Social Media Influencer Level 3 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Social Media Influencer Level 3, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Social Media Influencer Level 3 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Social Media Influencer Level 3 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email

The comprehensive Social Media Website Development Using WordPress has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Social Media Website Development Using WordPress today, and learn from the very best the industry has to offer! This best selling Social Media Website Development Using WordPress has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Social Media Website Development Using WordPress is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Social Media Website Development Using WordPress is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Social Media Website Development Using WordPress is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Social Media Website Development Using WordPress, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Social Media Website Development Using WordPress will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Social Media Website Development Using WordPress to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Taking this Social Media Marketing Strategies for Business Owners course will allow you to gain key skills to grow businesses online. This course is ideal for anyone interested in enhancing their marketing skills. You will learn how to grow followers, customers and more. Social Media Marketing is key for those wanting to improve online interaction, customer relationships and online sales. This course is ideal for those wanting to see a real difference in their digital marketing strategy. You will learn applicable, actionable techniques to apply to your Facebook, Twitter and Instagram account. You can try out these techniques to build successful social media strategies. Social Media Marketing Strategies for Business Owners is a best selling course developed by industry experts and already helped tons of students like you. It is suitable for anyone who wants to improve their knowledge and skills in the or relevant sector.  This course is accredited by CPD so you will get a career boost upon completing this course. Our Social Media Marketing Strategies for Business Owners is packed with 79 modules and 6 hours, 35 minutes of study. You will be awarded with a certificate of completion, the proof of your expertise in this field. If you want to get a job or looking for professional skills to excel in this field, a certificate from this course will help you appear as a strong candidate. You can also validate your certification from our website. It doesn't matter if you are willing to study full-time or part-time. This course is designed for any type of student and you can even complete it at your own pace. The materials are accessible from anyplace, any device and anytime.  Besides that, our experienced tutors will help you throughout the comprehensive syllabus of this course and answer all your queries through email.

Are you looking for ways to use your social media accounts to promote your business? If you want to reach your target customers through social media, this course is perfect for you. Gain the skills to promote your business through social media platforms from this Social Media Marketing Level 2 course and expand your business. From this Social Media Marketing Level 2 course, you'll learn about the function of social media for marketing and how it can grow your business. You'll learn how you can build your business from the ground up. You'll familiarise with the promotional tools of various social media platforms, and will learn how to set auto features to reach your target customers in no time. This course will also help you to build a strong personal brand. You will learn how to utilise your social media account to drive your business forward online. This course is ideal for marketing professionals, social media managers, social media influencers, digital marketers or anyone interested in social media marketing. This best selling Social Media Marketing Level 2 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Social Media Marketing Level 2 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Social Media Marketing Level 2 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Social Media Marketing Level 2 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Social Media Marketing Level 2, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Social Media Marketing Level 2 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Social Media Marketing Level 2 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview The comprehensive Ultimate Social Media Marketing Course has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Ultimate Social Media Marketing Course today, and learn from the very best the industry has to offer! This best selling Ultimate Social Media Marketing Course has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Ultimate Social Media Marketing Course is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Ultimate Social Media Marketing Course is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Ultimate Social Media Marketing Course is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Ultimate Social Media Marketing Course, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Ultimate Social Media Marketing Course will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Ultimate Social Media Marketing Course to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

This SharePoint 2016 Site Owner course is intended to introduce you to the SharePoint 2016 and provide a comprehensive overview of SharePoint Site Owner roles and responsibilities in an accessible and extensive guide to the mind. Throughout the course, you'll learn how to add and configure sites, create libraries and lists, create and modify views. Discover how to implement SharePoint sites, features, and content structures suitably and securely share files, collaborate on documents, and access information and work with colleagues more productively. In addition to that, learn how to create and customize columns, manage content types and create a document set. This course also includes how to enhance the site using web parts and working with pages, navigate within SharePoint and how to change regional settings. This course will be ideal for you for sharing information and collaborating efficiently with your team or organisation. What Will I Learn? Understand the Role of the Site Owner Add and Configuring Sites Create Libraries Create Lists Create and Modify Views Create and Customize Columns Create and Manage Content Types Manage Permissions Enhance the Site Work with navigation and regional settings Requirements Pre-requisites: SharePoint 2016 Site User or similar experience Who is the target audience? Any student wishing to learn more about the SharePoint Site Owner roles and responsibilities Introduction Introduction FREE 00:02:00 Role of the Site Owner 012-16-Site Owner-C1L1-Understanding the Role of the Site Owner 00:04:00 012-16-Site Owner-C1L2-The Limitations of Folders 00:05:00 Adding and Configuring Sites 012-16-Site Owner-C2L1-Working with Collaboration Site Templates 00:02:00 Creating a Subsite with the Team Site Template 00:05:00 Creating a Subsite with the Project Site Template 00:04:00 012-16-Site Owner-C2L4-Creating a Subsite with a Blog Site Template 00:05:00 012-16-Site Owner-C2L5-Creating a Subsite with a Community Site Template 00:05:00 012-16-Site Owner-C2L6-Understanding Site Settings 00:05:00 012-16-Site Owner-C2L7-Customizing the Look of a Site 00:06:00 012-16-Site Owner-C2L8-Changing a Site's Title, Description, Logo, or URL 00:04:00 Creating Libraries 012-16-Site Owner-C3L1-Adding Apps 00:04:00 012-16-Site Owner-C3L2-Creating a Document Library 00:04:00 012-16-Site Owner-C3L3-Reviewing Library Settings 00:04:00 Switching Between the New and Classic Views 00:04:00 012-16-Site Owner-C3L5-Creating a Picture Library 00:03:00 012-16-Site Owner-C3L6-Deleting and Restoring a Library 00:03:00 012-16-Site Owner-C3L7-Changing the Name of a Library or List 00:02:00 012-16-Site Owner-C3L8-Modifying Library Versioning Options 00:04:00 012-16-Site Owner-C3L9-Restoring a Previous Version 00:03:00 012-16-Site Owner-C3L10-Overriding a Checked Out Document 00:03:00 012-16-Site Owner-C3L11-Saving a Library as a Template 00:03:00 012-16-Site Owner-C3L12-Adding Enterprise Key Words to a Library or List 00:03:00 012-16-Site Owner-C3L13-Allowing Folder Creation in Libraries and Lists 00:02:00 012-16-Site Owner-C3L14-Adding or Removing the Sync Library Feature 00:03:00 012-16-Site Owner-C3L15-Using Content Approval for a Library 00:04:00 012-16-Site Owner-C3L16-Using Content Approval with Alerts for Simple Workflows 00:06:00 Creating Lists 012-16-Site Owner-C4L1-Creating Lists 00:04:00 012-16-Site Owner-C4L2-Reviewing List Settings 00:02:00 012-16-Site Owner-C4L3-Deleting and Restoring a List 00:02:00 012-16-Site Owner-C4L4-Creating a Calendar List 00:02:00 012-16-Site Owner-C4L5-Adding or Removing the Group Calendar Option 00:02:00 012-16-Site Owner-C4L6-Creating a Task List. 00:03:00 012-16-Site Owner-C4L7-Creating an Announcement List 00:02:00 012-16-Site Owner-C4L8-Creating a Links List or Promoted Links List 00:04:00 012-16-Site Owner-C4L9-Creating a Contact List 00:02:00 012-16-Site Owner-C4L10-Creating a Survey 00:05:00 012-16-Site Owner-C4L11-Creating an Issue Tracking List 00:03:00 012-16-Site Owner-C4L12-Creating a List From an Excel Worksheet 00:04:00 012-16-Site Owner-C4L13-Creating a Custom List 00:02:00 012-16-Site Owner-C4L14-Changing a List Name or Description 00:02:00 012-16-Site Owner-C4L15-Adding or Removing Versioning from a List 00:03:00 012-16-Site Owner-C4L16-Adding or Disabling the Add Attachments Feature for a List 00:02:00 012-16-Site Owner-C4L17-Adding or Removing the Quick Edit Feature for a Library or List 00:02:00 Creating and Modifying Views 012-16-Site Owner-C5L1-Changing or Modifying the List or Library Default View 00:04:00 012-16-Site Owner-C5L2-Creating Public Views 00:06:00 012-16-Site Owner-C5L3-Creating a Grouped Library or List View 00:05:00 012-16-Site Owner-C5L4-Creating a Flat Library View 00:03:00 Creating and Customizing Columns 012-16-Site Owner-C6L1-Understanding SharePoint Columns 00:04:00 012-16-Site Owner-C6L2-Adding an Existing Site Column to a Library or List 00:03:00 Creating a Site Column 00:05:00 012-16-Site Owner-C6L4-Modifying, Renaming, or Deleting a Site Column 00:03:00 012-16-Site Owner-C6L5-Creating a Library or List Column 00:04:00 Modifying or Renaming a List or Library Column 00:03:00 012-16-Site Owner-C6L7-Removing a Column from a List or Library 00:03:00 012-16-Site Owner-C6L8-Creating a Text Column 00:03:00 012-16-Site Owner-C6L9-Creating a Choice Column 00:05:00 012-16-Site Owner-C6L10-Creating a Number Column 00:03:00 012-16-Site Owner-C6L11-Creating a Currency Column 00:02:00 012-16-Site Owner-C6L12-Creating a Date and Time Column 00:03:00 012-16-Site Owner-C6L13-Creating a Look Up Column 00:05:00 012-16-Site Owner-C6L14-Creating a Calculated Column 00:04:00 Creating and Managing Content Types 012-16-Site Owner-C7L1-Exploring Content Types 00:03:00 012-16-Site Owner-C7L2-Creating a Custom Content Type 00:08:00 012-16-Site Owner-C7L3-Adding a Custom Content Type into a List or Library 00:03:00 012-16-Site Owner-C7L4-Removing a Content Type from a Library or List 00:03:00 012-16-Site Owner-C7L5-Creating a Document Set 00:08:00 012-16-Site Owner-C7L6-Modifying a Content Type 00:03:00 Managing Permissions 012-16-Site Owner-C8L1-Understanding Permissions 00:05:00 012-16-Site Owner-C8L2-Editing Permission Level Priveleges 00:04:00 012-16-Site Owner-C8L3-Understanding Default Permission Groups 00:04:00 012-16-Site Owner-C8L4-Viewing and Editing Group Permissions 00:04:00 012-16-Site Owner-C8L5-Changing Permission Levels for a Group 00:02:00 012-16-Site Owner-C8L6-Viewing,Adding, or Removing Users from a Group 00:03:00 012-16-Site Owner-C8L7-Creating New SharePoint Groups 00:05:00 012-16-Site Owner-C8L8-Changing a Group Name or Group Owner 00:02:00 012-16-Site Owner-C8L9-Adding a SharePoint Group to a Site 00:03:00 012-16-Site Owner-C8L10-Adding, Removing, or Editing Permission Levels for an Individual 00:02:00 012-16-Site Owner-C8L11-Checking an Individuals Permission on a Site 00:02:00 012-16-Site Owner-C8L12-Granting Access to the Site Using the Share Option 00:03:00 012-16-Site Owner-C8L13-Changing the Default Share Group for the Site 00:02:00 012-16-Site Owner-C8L14-Creating and Removing Unique Permissions for a Site 00:05:00 012-16-Site Owner-C8L15-Creating and Removing Unique Permissions for a Library 00:06:00 012-16-Site Owner-C8L16-Creating and Removing Unique Permissions for a Document or Folder 00:06:00 Enhancing the Site 012-16-Site Owner-C9L1-Working with Pages in SharePoint 00:04:00 012-16-Site Owner-C9L2-Modifying or Adding Text to a Page 00:06:00 012-16-Site Owner-C9L3-Understanding Web Parts or App Parts 00:09:00 012-16-Site Owner-C9L4-Creating a Page in SharePoint 00:06:00 012-16-Site Owner-C9L5-Adding a Page to the Quick Launch 00:03:00 012-16-Site Owner-C9L6-Adding the Excel Web Access Web Part 00:07:00 012-16-Site Owner-C9L7-Adding the Relevant Documents Web Part 00:04:00 Navigation and Regional Settings 012-16-Site Owner-C10L1-Changing Regional Time and Work Week Settings 00:05:00 012-16-Site Owner-C10L2-Inheriting Top Links Navigation 00:02:00 012-16-Site Owner-C10L3-Working with Top Links Bar 00:05:00 012-16-Site Owner-C10L4-Working with the Quick Launch Area 00:06:00 012-16-Site Owner-C10L5-Enabling Tree View 00:03:00 Conclusion Course Recap 00:01:00 Course Certification