10137 Business courses delivered Online

Students who complete PVOL206 will be able to: Discuss the basics of policy and its effect on the solar industry Identify resources to learn more about policy and keep up to date with new developments Describe general sales tips Discuss common objections Identify techniques to close a sale Identify customer motivations and needs Discuss project timeline with customer Manage customer expectations and advise about PV system limitations Discuss manufactures, installation, and roof warranties Explain expected system performance Identify jurisdictional issues (zoning, fire marshal regulations) and city, county, and utility requirements Understand electric bill terminology, key information, and billing procedures Recognize any variations in energy use Determine property type, house orientation, roof tilt/angle, and available area Identify any shading and evaluate obstructions Estimate array size based on customer budget, kWh consumption, and / or available roof area Price array size based on average $/watt Develop price range, savings estimate, and preliminary economic analysis Present (verbal / brief) initial ballpark proposal and benefits, discuss customer's budget limits Identify overall customer considerations and general safety requirements Define the electrical meter and main service panel information required Identify point of interconnection, location for electrical equipment, and location for conduit runs Describe factors to consider with data monitoring Determine maximum PV capacity that can be connected to a specific service and/or electrical panel Create a final array layout Accurately estimate PV system production Define metrics to evaluate labor and material costs Calculate an average residential system cost & identify the major contributing factors Identify the main benefits of reviewing actual build data (job costing) Define property tax exemptions, tax deductions, transfer credits, sales tax exemptions Explain performance based-initiatives Evaluate taxability of credits and other incentives Review net-metering and feed-in tariff laws Identify different utility financial structures and regulated and deregulated markets Describe demand charges & the duck curve Outline financing basics Explore ownership models Calculate annual and cumulative cash flow, determine payback Calculate the environmental benefits of installing solar Identify what to include in a proposal, the proposal process, and what tools are available to generate proposals

Grateful Leadership: In-House Training Effective leaders must find ways to enhance people's level of engagement, commitment, and support, especially during the difficult periods of time that all organizations may face. Grateful leaders can tap into the power of personal commitment and dedication by acknowledging people in an authentic and heartfelt manner. Those leaders who model true acknowledgment behavior will inspire others to do the same and to want to dramatically increase their levels of contribution to the organization, making the power of acknowledgment transformational. What you will Learn You'll learn how to: Understand and develop the capability to act upon the need for Grateful Leadership to create a culture of appreciation in the workplace Understand the potentially huge benefits of Grateful Leadership in the workplace Overcome the barriers to using acknowledgment Demonstrate the language and subtleties of authentic and heartfelt acknowledgement behavior Describe the Seven Principles of Acknowledgment for 'High-Interest Benefits' in the context of participant's personal leadership style Describe how to coach teams, managers, and other corporate stakeholders in using Grateful Leadership to produce breakthrough results Getting Started Introductions Course goals and objectives Introspection on the practice of Grateful Leadership The Workforce Engagement Sustainability Challenge Employees who are engaged, not engaged, and actively disengaged The costs of non-engagement Meeting the workforce engagement challenge Acknowledgment, Engagement, and Leadership Acknowledgment and its benefits Recognition versus acknowledgment 'Challenging people' case study Blanchard, Covey, Keith (Servant Leadership): how acknowledgment fits into these leadership models Leadership and acknowledgment The 5 C's - Consciousness, Courage, Choice, Communication, Commitment Employing the Power of Acknowledgment Overcoming barriers to acknowledgment The Seven High-Interest Benefits Principles of Acknowledgment Exploring the acknowledgment process Applying the Principles of Acknowledgment within the Context of Your Personal Leadership Style Case study The ROI of Grateful Leadership Creating your Grateful Leadership Personal Action Plan™ Creating a Vision Statement for your organization that incorporates Grateful Leadership into your corporate culture The 360° Grateful Leadership Competency Assessment Summary What did we learn, and how can we implement this in our work environments?

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to supervise others more effectively. Overview Upon successful completion of this course, students will be equipped to supervise others more effectively and efficiently, contributing to job satisfaction and productivity. In this course, students will develop the skills required to be more efficient and proficient supervisors. 1 - GETTING STARTED Icebreaker Housekeeping Items The Parking Lot Workshop Objectives 2 - SETTING EXPECTATIONS Defining the Requirements Identifying Opportunities for Improvement and Growth Setting Verbal Expectations Putting Expectations in Writing 3 - SETTING GOALS Understanding Cascading Goals The SMART Way Helping Others Set Goals 4 - ASSIGNING WORK General Principles The Dictatorial Approach The Apple-Picking Approach The Collaborative Approach 5 - DEGREES OF DELEGATION Level One: Complete Supervision Level Two: Partial Supervision Level Three: Complete Independence 6 - IMPLEMENT DELEGATION Deciding to Delegate To Whom Should You Delegate? Providing Instructions Monitoring the Results Troubleshooting Delegation 7 - PROVIDING FEEDBACK Characteristics of Good Feedback Feedback Delivery Tools Informal Feedback Formal Feedback 8 - MANAGING YOUR TIME The 80/20 Rule Prioritizing with the Urgent-Important Matrix Using a Productivity Journal Using Routines and Rituals to Simplify Your Workday 9 - RESOLVING CONFLICT Using a conflict Resolution Process Maintaining Fairness Seeking help from Within the Team Seeking Help for Outside the Team 10 - TIPS FOR SPECIAL SITUATIONS What to Do If You?ve Been Promoted from within the Team What to Do If You're Leading a Brand New Team What to Do if You're Taking on an Established Team 11 - A SURVIVAL GUIDE FOR THE NEW SUPERVISOR Ask the Right Questions of the Right People Go to Gemba Keep Learning 12 - WRAPPING UP Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations

This course is for customer service professionals, team leaders and technical experts who need to get that extra edge when they email or call their customers.

Duration 1 Days 6 CPD hours Overview After completing this course, students will know how to: - Identify difficult personality types and the effect they can have in an organization - Manage difficult employees and monitor their behavior - Document ongoing changes in behavior and performance - Communicate clearly and effectively, both verbally and nonverbally - Improve your listening skills - Communicate with difficult supervisors and co-workers - Identify types of employee dismissals - Identify the focus of feedback and give and receive feedback effectively - Provide positive and constructive feedback - Monitor performance afterwards - Identify communication styles - Manage difficult feedback sessions and identify when to avoid giving feedback - Identify some common myths associated with workplace conflicts, common reasons that conflicts arise, and types of workplace conflict - Distinguish between conflict management and conflict resolution - Identify conflict resolution styles, resolve workplace conflicts, including team conflicts, and identify the communication skills required to In this course, students learn to identify and manage difficult employees, monitor their behavior, develop clear and effective communications techniques, give and receive feedback, identify workplace conflicts and present resolutions. 1 - Getting Started Workshop Objectives 2 - The Basics What is Performance Management? How Does Performance Management Work? Tools Case Study 3 - The Basics (II) Three Phase Process Assessments Performance Reviews Case Study 4 - Goal Setting SMART Goal Setting Specific Goals Measurable Goals Attainable Goals Realistic Goals Timely Goals Monitoring Results Case Study 5 - Establishing Performance Goals Strategic Planning Job Analysis Setting Goals Motivation Case Study 6 - 360 Degree Feedback What is 360 Degree Feedback? Vs. Traditional Performance Reviews The Components Case Study Module Six: Review Questions 7 - Competency Assessments Competency Assessment Defined Implementation Final Destination Case Study 8 - Kolb's Learning Cycle Experience Observation Conceptualization Experimentation Case Study 9 - Motivation Key Factors The Motivation Organization Identifying Personal Motivators Evaluating and Adapting Case Study 10 - The Performance Journal Record Goals and Accomplishments Linking with Your Employees or Managers Implementing a Performance Coach Keeping Track Case Study 11 - Creating a Performance Plan Goals Desired Results Prioritization Measure Evaluation Case Study 12 - Wrapping Up Words from the Wise Lessons Learned Additional course details: Nexus Humans Performance Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Performance Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Writing Clear Business Communication (Virtual) Effective writing seldom, if ever, 'magically materializes' on the spot. In reality, it is most often the product of planning, writing, and rewriting. This is why writing is called a process; it must go through a series of steps before it is clear and complete. This program is about learning about the writing process and covers the full spectrum of documents used when corresponding in the workplace. The ability to write effectively comes naturally to some people, but for the vast majority, it is a task often approached with a mixture of trepidation and dread. However, the ability to communicate in the written word, for whatever purpose, is an important part of our working and personal lives and can have a direct impact on our ability to persuade, gain commitment or agreement and enhance understanding. Good writing sounds like talking on paper, which is why this program is focused on getting the message across and achieving the desired results using the 'keep it simple and direct' approach. What You Will Learn You'll learn how to: Plan and prioritize each day's activities in a more efficient, productive manner Establish strategies to execute priorities and overcome procrastination Understand how to make trade-offs when faced with fire drills How to set and communicate boundary conditions Getting Started Introductions Course orientation Participants' expectations Foundation Concepts Exercise: A day in your life Resources to implement change o Mind-set o Tool-set o Skill-set What is your time really worth? The dynamics of procrastination The myth of multi-tasking Brain Rules - how to optimize your efficiency Organization and Prioritization Time management best practices Goal setting Exercise: Identifying your priorities The importance of organization Time management framework Prioritizing time Time Management Techniques Tips for managing time Nine ways to overcome procrastination The STING technique Managing your time o Handling unplanned urgencies o Dealing with information overload Delegation and managing others' time Creating your personal action plan

PRINCE2 Agile® Foundation Passport: On-Demand PRINCE2 Agile® Foundation Passport is your route to achieving PRINCE2 Agile® certification at your own pace. This on-demand course is accredited by AXELOS to support self-study distance learning for the PRINCE2 Agile® Foundation exam. This is SPOCE's award winning online route to becoming accredited in PRINCE2 Agile® Foundation. It is a straightforward and self-paced route. This is an accredited course eligible for CPDs / PDUs and prepares you for a qualification in PRINCE2 Agile® Project Management. What You Will Learn At the end of this program, you will be able to: Explain the basic concepts of common agile ways of working Describe the purpose and context for combining PRINCE2® and the agile way of working Apply and evaluate the focus areas to a project in an agile context Fix and flex the six aspects of a project in an agile context Apply or tailor the PRINCE2® principles, themes, processes, and management products to a project in an agile context Become immediately productive as a member of an agile / project environment Prepare you for Foundation level qualification in PRINCE2 Agile® Project Management Introduction to PRINCE2 Agile® Configuring PRINCE2 with Agile Agile Explained Common Agile Approaches Core Concepts of Lean StartUp Use of Hexagon - Fix and Flex The Five Targets that Underpin the Use of the Hexagon 5 PRINCE2 Agile® Behaviors The Rationale for Blending PRINCE2® with Agile Processes - DP, SU, and IP Tailoring Principles and Themes The Agilometer Directing a Project Benefits and Defining Value Cynefin Requirements How Requirements Prioritization is Used User Stories Rich Communication Starting Up a Project and Initiating a Project Agile Contracts Themes and PRINCE2 Agile® Servant Leadership and Adjusting Typical Agile and PRINCE2® Roles PRINCE2 Agile® Single and Multiple Team Structures Working Agreements PRINCE2 Agile® Guidance for the Business Case Theme PRINCE2 Agile® Guidance for the Quality Theme PRINCE2 Agile® Guidance for the Plans Theme Agile Estimation Techniques PRINCE2 Agile® Guidance for the Progress Theme PRINCE2 Agile® Guidance for the Change Theme PRINCE2 Agile® Guidance for the Risk Theme Processes - SB, CS, and MP Managing a Stage Boundary from an Agile Perspective Controlling a Stage from a PRINCE2 Agile® Perspective A Closer Look at Retrospectives Managing Product Delivery from a PRINCE2 Agile® Perspective Kanban in Detail More Kanban SCRUM in Detail CP and Summarizing PRINCE2 Agile® Closing a PRINCE2 Agile® Project The PRINCE2 Agile® Health Check Transitioning to Agile The Fundamental Values and Principles of Agile Advice for the Project Manager Using Agile

In today's fast-changing competitive environment, people in all roles need to have more commercial awareness and responsibility.

Learn how to manage internal and/or external stakeholders’ expectations within a project environment. Course overview Duration: 1 day (6.5 hours) This course is suitable for anyone who has to manage internal and/or external stakeholders’ expectations within a project environment. The course will provide tools and techniques to manage stakeholder’s expectations and needs. It will help participants to map all stakeholders who impact the capability to deliver the desired results. Participants will work with a fictitious project to bring all the analysis and tools to life.  Objectives  By the end of the course you will be able to: Identify both primary and secondary stakeholders Use tools and processes to manage stakeholder expectations Use techniques to help win support for your projects Put together a stakeholder communication plan Determine the best communication methods Build relationships between you and key stakeholders Use influencing skills to influence stakeholders before they influence you Effectively handle conflict that occurs throughout the project lifecycle Determine the fundamental rules of negotiation and how to achieve a satisfactory outcome Content Identification and stakeholder analysis Using a mind map to determine stakeholders and stakeholder groups Analysis of stakeholder interest and power Using different tools to help determine stakeholder needs and expectations Categorising your stakeholders into primary, secondary and key Interviewing stakeholders to determine needs, expectations and politics Influencing strategies Using a planning tool to determine how different stakeholders can be influenced Interviewing stakeholders to determine what will motivate/de-motivate them Looking at communication methods and choosing the most appropriate in order to influence and manage expectations Production the communication strategy Using a case study and project Gantt to produce a detailed communication plan Using a communication plan structure Conflict Management Identifying common causes of conflict in the project lifecycle Finding the most appropriate response to resolve conflicts effectively Determining your default position and understanding why it might not always be right Negotiation The different types of negotiation used in the project environment Determining a simple negotiation process Understanding the principles of effective negotiation – the do’s and don’ts

Managers at all levels have to be able to introduce, lead and manage change to ensure the organisational objectives of change are met.