Learn how to make the most of your time by implementing guidelines that is smart, measurable, achievable, relevant and time based. With accurate goal setting, you will maximize your efficiency as well as your effectiveness and in doing so, learn how to record and track your progress throughout the duration of a specific task, or even merely throughout your normal routine day. You will be able to schedule recurring activities without having anxiety about where you'll have to find the time. Learning Objectives Schedule goals and activities, Find hidden time Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
This course will ensure that you maximize your daily activities more effectively and take back control of your time. Understand the importance of setting a goal and why it is important to be proactive rather than reactive. Why is a mission statement important and what are the three elements of an effective mission statement? Prioritize your tasks more effectively according to the urgency and importance of the task at hand. Learning Objectives Explain the difference between effectiveness and efficiency, Apply the three stages of managing time, Write result-driven mission statements, Set SMART goals, Prioritize tasks, urgency, and importance Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Service resiliency is the ability to recover quickly from a challenging, adverse customer situation, disruptive change, crisis, trauma, or negative stress. Learn how to cut down on the frequency of adverse situations. Implement nine steps to increase your service resiliency. Learning Objectives Describe the characteristics of service resiliency, Assess your current levels of service resiliency, Apply nine strategies for remaining R.E.S.I.L.I.E.N.T in adversity Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Customer Experience Management is the process of strategically managing a customer's entire 'touch point' of experiences within an organization. Discover the dangers of ignoring Customer Experience Management and five areas of analysis to enhance your sales and customer service. Learning Objectives Ask questions to identify customer buying paths, Identify four vital dangers of ignoring CEM, Implement five focus areas of customer relationship management Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Become more efficient in your daily routine with our 6 criteria for increased efficiency and understand how to apply each in your situation. Take the stress out of your work by streamlining your tasks and we will show you how to eliminate all the biggest time wasters in your work. Understand the 60 second test to assist with the filing and paperwork in your work area. You will feel like you get more done in half the time and increase your efficiency like you never thought possible. Learning Objectives Apply six techniques for maximizing efficiency, Control procrastination, Avoid the 10 biggest time wasters in business Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Character describes human qualities that create our public reputation such as personality, appearance, and behaviors. Integrity matches reality to our words-keep your promises. Discover why Integrity and honesty are the foundations of trust, the root of service. Apply strategies for cultivating exceptional customer service character every day. Learning Objectives Describe the qualities of exemplary service character, Define integrity and honesty, Implement 6 strategies for cultivating exceptional service character Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Keep track of customer details in your CRM. It's a perfect memory. We will help you to identify tips for getting started and how to follow 8 steps to a successful Customer Relationship Management implementation. Learning Objectives Identify tips for getting started, Follow 8 steps to a successful Customer Relationship Management implementation Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
'Procrastination makes easy things hard, and hard things harder' - Mason Cooley. Learn how to avoid procrastination and finalize your tasks with ease. Learn how to apply the most effective guidelines for delegation and ensuring responsibilities get taken care of. You will learn how to get more done, in less time and we will teach you how to balance your precious home life with that of a stressful career life. Learning Objectives Control paperwork and emails, Demonstrate file organization, Effectively delegate work to others, Balance home and career Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Identify your primary value proposition and your unique selling position. Get 'out of the box,' and be different. Innovation is a highly sought-after Value Proposition. Understand how you can be an information navigator for your clients. Discover how you can exceed the four levels of customer expectations. Learning Objectives Define your Value Proposition, Create a personal brand to stand out from competitors, Implement nine strategies for increasing referrals Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
This course aims to provide a comprehensive understanding of how consumer behavior can influence customer experience and strategies for enhancing and building customer experience in B2B contexts, including customer segmentation, targeting, and positioning, as well as measuring customer experience gap and defining customer expectations. After the successful completion of the course, you will be able to learn about the following, How to build customer experience and how consumer behaviour can influence this experience. Strategies to influence and enhance customer experience. Enhancing customer experience in B to B context. Strategies to built customer relationship. Building customer experience with segmentation, targeting and positioning. Measuring customer experience gap. Defining customer expectations. This course aims to provide strategies and techniques for building and enhancing customer experience, while understanding the influence of consumer behavior on this experience, as well as the importance of customer relationship management in B2B contexts, and the role of segmentation, targeting, and positioning in building customer experience. The course also covers techniques for measuring and defining customer expectations, and strategies for closing the customer experience gap. This course aims to provide a comprehensive understanding of how to build and enhance customer experience, including the role of consumer behavior, and strategies to build and maintain customer relationships. Additionally, the course covers the importance of segmentation, targeting, and positioning in creating a positive customer experience and ways to measure and meet customer expectations. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Managing Customer Experience Self-paced pre-recorded learning content on this topic. Managing Customer Experience Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Customer Happiness Coordinator Client Care Specialist Experience Enhancement Agent Satisfaction Strategist Service Excellence Ambassador Feedback Facilitator Interaction Improvement Manager Client Delight Director Customer Journey Navigator Support Satisfaction Supervisor Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.