Duration 1 Days 6 CPD hours This course is intended for Managers and other professionals who want to gain the critical skills to successfully interact with or lead others through cooperative teamwork, as well as those desiring to improve their overall communication skills will benefit from this course. Overview Recognize the difference between hearing and listening Enhance interpersonal relationships through the use of verbal and non-verbal communication Apply techniques to move towards high-quality conversation Create a positive impression through a powerful introduction Influence others through sharing perspectives and opinions constructively Use logic and emotion to persuade and collaborate Identify ways of sharing thoughts and opinions constructively Prepare for and conduct simple negotiations This course will prepare students for the collaborative situations inherent in every facet of business, whether working with colleagues, partners, vendors, or clients. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. The Importance of Interpersonal Skills 2. Verbal Communication Techniques Hearing versus Actively Listening Connecting with Powerful Communication 3. Non-Verbal Communication Understanding the Elements of Vocal Delivery Interpreting and Applying Body Language Building Self-Awareness 4. Creating a Powerful First Impression Creating a Powerful Introduction Cultivating Your Impact 5. The Art of Conversation Mastering the 4 Levels of a Conversation Moving a Conversation Along Applying Tools for Deepening Conversation 6. Influence and Persuasion Influencing Others Seeing the Other Side Building Bridges Extending Your Influence 7. Interacting Positively Applying Logic and Owning Emotions Disagreeing Constructively Bringing People to Your Side Building Consensus 8. Negotiation Basics Planning for Negotiation Managing the 4 Stages of Negotiation Arriving at an Agreement Additional course details: Nexus Humans Developing Successful Interpersonal Skills training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Developing Successful Interpersonal Skills course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
ISTQB® FOUNDATION TRAINING COURSE (2 persons minimum) The aim of this course is to provide you with the knowledge and skills to pass an exam certifying you as an ISTQB® Certified Tester - Foundation Level. Most organisations require this certification as a minimum skill requirement for software testers. In this course you will learn a standardized approach to software testing that will be immediately applicable to your projects. In order to get the certification you will be required to pass a 60-minute exam. Our trainers will fully prepare you by employing scenarios that mirror the exam questions, and by focusing course delivery with a balance of theory and practice. Target group: Functional Tester, Agile Tester, User Acceptance Tester, Test Automation Specialist, Performance Testing Specialist, Testing Team Lead, Test Manager, Business analyst Prerequisites: There are no specific prerequisites for this course. This course is suitable for anyone involved in software testing. Duration: 3 days. Training objectives: Learn aspects of test planning, estimation, monitoring and control. Understand and use international standards and terminology. Understand and implement effective testing techniques. Be well prepared for the exam. Identify the missing testing skills for the career development purposes. This course covers the following areas: Fundamentals of software testing Testing throughout the life cycle (software development models, test levels, test types) Test design techniques (e.g. specification-based or black-box techniques, structure-based or white-box techniques) Static testing (static testing techniques, review process, tool-assisted static analysis) Test management (test organisation, test planning and estimation, test progress monitoring and control, risks) Tools to support testing (types, benefits and risks) Language: English
Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is someone who works, or has ambition to work, in a leadership role in data center operations such as a data center facilities manager, data center operations manager, who has the responsibility to achieve and improve the high-availability and manageability of the data center operations. Overview After completion of the course the participant will be able to: Perform the needs analysis translating business requirements to data center services Set-up and manage the data center operations team Implement and monitor safety- and security practices Identify a suitable maintenance program for the data center facility and its equipment Select the appropriate policies and procedures required for data center operations Monitor the data center availability, capacity and capability Manage and implement basic data center projects Set-up and implement an environmental sustainability program Select an appropriate back-up site to support organizational resilience Identify and respond to risk in the data center Manage and support the document life cycle Create a basic budget proposal Select and manage vendors and measure their performance Manage data center assets Managing the facilities of today?s high-end and high-availability data centers is an extremely demanding and complex task which is often underestimated. There is often very little appreciation and understanding of the complexities of managing today's mission-critical data centers where downtime is not an option, especially since many of the data centers are operating at, or near, their design limits. Operations management at the facilities layer makes all the difference. Even a data center designed to the highest redundancy level as per the ANSI/TIA-942 standard could still experience many unscheduled downtime events due to poor planning, operations, maintenance and management processes. Service Level Management Service Level Management Needs analysis Capability assessment Service portfolio Service catalogue Service Level Agreements (SLAs) Availability measurement Data points in SLA Service reporting Complaint procedure Customer satisfaction measurement Service Improvement Process (SIP) SLA content The Data Center Organization Operational issues Organization chart Roles and responsibilities Skills matrix Contingency / backup roles Shift management Performance management Career development Training and assessment Job rotation Succession planning Disciplinary program Managing Safety & Statutory Requirements Safety policies and regulations Occupational Health and Safety (OH&S) Safety awareness training Permit to Work (PTW) Lock-out / Tag-out Personal Protective Equipment (PPE) Testing and tagging of equipment Emergency preparedness and response Reporting of safety issues Reviews / internal audit / external audit Managing Physical Security Security policies and procedures Security standards and guidelines Security staff Security awareness Security incident management Disciplinary program Reviews, internal and external audits Facilities Management Maintenance policies and procedures Various maintenance programs Outsourcing of maintenance activities Maintenance contract options Warranty Maintenance schedule Service situations Spart part management Contamination control Data Center Operations Policies and procedures for data center operations Service operations and the daily data center operations Monitoring / Reporting / Control Monitoring requirements Escalation procedures Reporting Trend analysis Reviews Project Management Project management Project organization Project manager Project phases Environment Sustainability The importance of sustainability Sustainability policies Environmental management Power efficiency indicators - Waste management - Water management ICT utilisation management Environmental performance measurements Renewable energy factor (REF) Organizational Resilience Business continuity Data center facility options Business Impact Analysis Type of facility Human resources Facility, equipment and consumables Governance, Risk and Compliance Management commitment Coordination, collaboration and integration Compliance Risk management Document management Financial management Vendor management Asset management Additional course details: Nexus Humans Certified Data Center Facilities Operations Manager (CDFOM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Data Center Facilities Operations Manager (CDFOM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Hiring the right staff is one of the most important management and HR skills and it is critical to get it right. This course is designed for managers and HR specialists who either want to improve their interviewing skills or who are just now starting a recruitment role in the organisation.
This coaching programme is for aspiring women leaders in higher education, delivered in real time, fully online. Five workshops have been designed to support you in a group environment to work actively towards realising your professional goals, whatever they may look like, focused on leadership at all levels in higher education. HE needs leaders like you - workshops with Coach Academic will help to propel you to becoming one. For all academics who are female/identify as female. During this coaching experience you will explore and learn from: - your values and beliefs, and how they impact on your professional identity and actions - your beliefs about higher education, leadership, and yourself - your strengths and how to harness them for impact - your areas for development, and embracing the actions you choose to address these - your internal and external blockers, and how to manage these - your motivation - why do you want to lead in HE? From these you will be able to build your confidence and your leadership identity, and take concrete steps towards becoming the leader you aspire to be.
About this Training Course Within the energy industry, it is a requirement, both contractual and in some areas legislative, to ensure effective internal systems are in place which support employee development and provide evidence of their competence. A Competence Management and Assurance process - if correctly developed and applied - provides employees and organisations with the tools to demonstrate competence and contributes to career development of the individual. The 3 full-day course focuses on Competence Management Systems (CMS) which are typically in use within the Energy Industry, their structure and process development requirements. In addition, the course details the assessment process, the role of the competency assessors within the organisation and the relationship between competence management and training provision. For impactful learning, the course instructor uses a variety of instructional methodologies such as lectures, discussions, individual reflection, games, mystery puzzles, video, case studies, team syndication, group presentations, sharing and feedback. Training Objectives This course will provide attendees with an understanding of: The role of competencies in the Energy industry The benefits of Competency Management System to the organisation The components of a Competency of Competency Management System The know how to implement the Competency Management System The roles and responsibilities within a Competency Management System The know how to develop Competency Models The relationship between Competency Management and Capability Development The know how to conduct Organisational Analysis The know how to conduct Job Analysis and Task Analysis The know how to develop Competency Standards and Development Guides using the 70:20:10 principle The competency assessment process, tools and methodologies The know how to package and communicate the Competency Assessment Reports to Management Competency Management Case Studies in the Energy Industry Target Audience This course will benefit professionals from Human Resource and Capability Development as well as Line Managers. Course Level Basic or Foundation Trainer Your expert course leader is an independent consultant trainer with more than 30 years of experience in People & Organizational Development. She has retired from her full-time job and is currently serving as an Associate Consultant / Trainer with several Learning & Development organizations operating in Malaysia and Singapore. A chemist by training, her interest in People & Organizational Development was so intense that she decided to switch profession during her earlier years of employment, and she has never looked back since. She has gathered extensive hands-on experience, leading key projects and delivering learning programs in her field of expertise with numerous leading organizations in South East Asia, the Middle East and Europe. A project that she is particularly proud in completing was the transformation of PETRONAS Management Training Institute into a regional Leadership Centre. While leading this project, she was given the opportunity to be seconded to General Electric (GE), a Fortune 500 multinational known for its cutting-edge leadership development innovation. She was instrumental in the development of the existing leadership model for PETRONAS. In addition, she was also extensively involved in the development and implementation of Technical Competency Development process that is currently being used by more than 20 disciplines in the organization. Another massive project that she was heavily involved in was the creation of the quality culture for PETRONAS. The project saw the establishment of PETRONAS' own quality principles where she played a key role in propagating the desired mindset towards the creation of a high performing culture. Her involvement in this project took her to many PETRONAS Operating Companies which spanned into several countries across the globe including Malaysia, Indonesia, Vietnam, Sudan, South Africa and Switzerland, creating awareness through learning programs and consultancy services. The PETRONAS Quality Principles have since evolved into shared values that are now known as the PETRONAS Culture Beliefs. In keeping her expertise current after retiring from full-time employment since 2017, she has continued to deliver learning programs, providing coaching and consultancy services to selected Oil & Gas companies in Malaysia, Indonesia, Singapore, India, Oman and Thailand. Among her most recent work are virtual learning deliveries and consultancies during the COVID-19 pandemic to some government linked companies / agencies in Malaysia and PTT Exploration & Production Company of Thailand. Outside her professional circle, she is an avid cyclist, a jungle tracker and a mount climber. She is also an accredited trainer from the Human Resource Development Corporation (HRD CORP). POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations
This qualification is made up of one mandatory and one optional unit. There are 2 x 1 day workshops that will help develop knowledge of the principles, theories and practices in Learning and Development The course is aimed at practitioners such as tutors, trainers, assessors and quality assurers who want to develop their skills and knowledge in their own area of learning delivery. You will meet other practitioners who are responsible for process, people or practice within Learning and Development. You will get to share good practices and ideas for improvement and will be able to apply these in your workplace. You will be expected to carry out research, complete assignments and implement change in your organisation, with the mentoring support of our Learning Advisor.
This coaching programme is for aspiring women leaders in higher education, delivered in real time, fully online. Five workshops have been designed to support you in a group environment to work actively towards realising your professional goals, whatever they may look like, focused on leadership at all levels in higher education. HE needs leaders like you - workshops with Coach Academic will help to propel you to becoming one. For all academics who are female/identify as female. During this coaching experience you will explore and learn from: - your values and beliefs, and how they impact on your professional identity and actions - your beliefs about higher education, leadership, and yourself - your strengths and how to harness them for impact - your areas for development, and embracing the actions you choose to address these - your internal and external blockers, and how to manage these - your motivation - why do you want to lead in HE? From these you will be able to build your confidence and your leadership identity, and take concrete steps towards becoming the leader you aspire to be.
Duration 5 Days 30 CPD hours This course is intended for This course is targeted toward an IT Professional that has the technical knowledge and skills required to conceptualize, design, and engineer secure solutions across complex enterprise environments. Students should have a minimum of 10 years experience including at least 5 years of hands-on technical security experience. Overview Upon successful completion of this course, students will be able to: Identify enterprise security fundamentals. Apply enterprise security technology solutions. Implement security design and solutions. Manage risk, policies and procedures within an enterprise. Integrate security solutions within an enterprise. Conduct security research and analysis. In this course, students will examine advanced security concepts, principles, and implementations that pertain to enterprise level security. Prerequisites CompTIA Cybersecurity Analyst (CySA+) Certification 1 - Enterprise Security Architecture The Basics of Enterprise Security The Enterprise Structure Enterprise Security Requirements 2 - Enterprise Security Technology Common Network Security Components and Technologies Communications and Collaboration Security Cryptographic Tools and Techniques Advanced Authentication 3 - Enterprise Resource Technology Enterprise Storage Security Issues Distributed, Shared, and Virtualized Computing Cloud Computing and Security 4 - Security Design and Solutions Network Security Design Conduct a Security Assessment Host Security 5 - Application Security Design Application Security Basics Web Application Security 6 - Managing Risk, Security Policies, and Security Procedures Analyze Security Risk Implement Risk Mitigation Strategies and Controls Implement Enterprise-Level Security Policies and Procedures Prepare for Incident Response and Recovery 7 - Enterprise Security Integration The Technology Life Cycle Inter-Organizational Change Integrate Enterprise Disciplines to Achieve Secure Solutions 8 - Security Research and Analysis Perform an Industry Trends and Impact Analysis Perform an Enterprise Security Analysis