896 CALM courses

Conflict Management 1 Day Training in Aberystwyth

It's a fact of life that costs generally increase and as a result prices must go up too. Implementing an increase without losing customers is challenging. Talking about a price increase with customers never makes for an easy conversation. Your customers will generally decide whether to accept the increase based upon value, as well as the hassle cost of switching and going elsewhere. Even the most experienced salesperson who has implemented price increases before will be fighting back the nerves when faced with the task of 'selling' the increase. In this flexible programme, we will support your internal preparations at whichever stage you and your colleagues are at. From making the decision to increase prices, right through to those on the frontline already dealing with any push-back. This programme will help participants: Understand the business case for increasing prices Take steps to research the market Consider their customers' motivations Use the six principles of influence Identify and adapt for different personality styles Assess their level of trust with customers Build rapport rapidly with their customers and prospects 1 Raising prices - keys to success Understanding the business case Researching the market Assessing the value of your offering 2 Understanding your customer base Assessing your key accounts What is your 'target' customer range? Creating consistency in pricing approach 3 Planning the increase Timing your implementation Communication strategy Elements of a good price increase letter 4 Developing influencing skills The Trust Equation The six principles of influence Discovering your customer's buying decisions 5 Emotional intelligence and price increases The part emotion plays Developing strategies for keeping calm Handling your customer's responses 6 Understanding different customer styles Discover your own style Recognising behaviour traits in others Adapting your approach to their style 7 Preparing for customer contact Preparing for specific customers Anticipating their response Dealing with challenging customers 8 Following through Maintaining a consistent approach Resisting requests for discounts Confirming the increase in writing

How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans

This is an intensive 5 day training course covering all of our Ayurveda face and Body therapies. This course is for therapists looking to advance their skills. All the courses can be booked separately (see separate listings) but booking our 5 day intensive back to back course saves you £500+ pounds. In this course we cover; Marma-Point Massage An ancient therapy combining pressure to specific marma (vital) points all over the body and yogic stretches of all joints. The massage manipulates healthy flow of energy through the body’s junctions and nadis (pathways and channels), and delivery is personalised according to your needs. Pinda Sweda Hot Compress Massage Therapeutic Ayurvedic herbal powders are crushed in a traditional pestle and mortar and tied into a muslin cloth which forms the medium for this treatment, known in India as a bolus. After warming, oil is applied to the body using the bolus and an Ayurvedic technique known as pummelling. Extremely nourishing, strengthening and rejuvenating, this treatment is great for sports enthusiasts as it addresses problems relating to weak joints and sore muscles. Ayurveda Body Detox Scrub A treatment that originated in India, this cleansing treatment uses specific ground Ayurvedic herbs which are vigorously rubbed over the body to help draw out impurities and reduce water retention. The natural ingredients also exfoliate, leaving lustre to the skin surface. Padabhyanga Tri-Dosha’s Ayurvedic alternative to reflexology. Combining deeply therapeutic techniques to release energy blockages, improve circulation and restore tired calf muscles, the body is eased and energised. In addition, the soles of the feet are cleansed and nourished. Ideal as a preventative monthly maintenance therapy against the stresses of the modern world. Shiroabhyanga A deeply therapeutic caring treatment designed to nourish the scalp, and wash away tensions associated with migraine, headache and neck stiffness. It involves warm dosha-specific oils poured into the hair, aiding the nourishment of roots. While the indigenous herbs calm and revitalise the spirit, ancient massage techniques allow the body to surrender and enhance overall equilibrium. Shirodhara Hot Oil Scalp Massage Warm blended oil is gently poured in a slow rhythmic movement over the forehead marma (vital) point, also known as the third eye. Profoundly relaxing, this treatment works to switch off a chattering mind and induce deep rest for a renewed energy and calm that borders meditation. A facial or foot and leg treatment precedes the shirodhara.

Course Overview Learn the necessary skills, knowledge, and information about elderly care from this course. It's no secret that elderly people need a lot of care and attention, and as they get older with age, they face many issues and become more sensitive. And you need proper knowledge if you want to take better care of your loved one who has aged and is now dependent on you. This Level 2 Certificate in Elderly Care course is designed to teach you all about elderly care. It'll help you take better care of your loved ones and it will also help you if you are looking to start a career in elderly care. In this course, you will be learning the basics of elderly care and how you would apply this to your future or current clients. Since this profession requires patience, you will also be taught how to cope with stress while taking care of them. You will learn to take care of everything they aren't able to, like their finances. You will also learn how to remain calm especially when you encounter tough behaviour while taking care of elderly people. You will learn the necessary skills, knowledge, and information about elderly care in this course. It's our duty to take care of our elders; they have done their part and have raised us, now it's time to return their favour. Enrol today and get skilled at elderly care! What You Will Learn This is one of the best courses on elderly care you'll find, and it'll give you vast knowledge about this topic. How to Handle Bad Behaviour Problems in Elderly People Effective Caring for Your Elderly Relatives Ways to Improve Quality Of Life For Seniors The Golden Rule of Caring for the Elderly Avoiding and Dealing With Falls Whilst Caring for the Elderly Common Ailments Affecting the Elderly Outdoor Activities for the Elderly Safeguarding the Health of the Elderly and many more Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

Don't wait for the medic & ensure child safety by detecting the signs and symptoms of child health. Learn Assessment and Assistance, Paediatric First Aid for Common Illnesses.

Learn to build a growth mindset to achieve more of what you want.

Participants gain a foundational understanding of the UX design process, tools and techniques through an engaging mix of theory and practical application exercises.

Description Emergencies happens everyday and everywhere. Their responses require a dynamic and unique set of skills. Lives hang in the balance. Safety is the bottom-line. If an exciting and extraordinary career is what you're looking for, and if you want to contribute to society in a meaningful way, the Emergency Management Course will give you the opportunity to be the best you can be. Enter the exciting and growing field of Emergency Management. This course is a comprehensive, distance delivered course that will provide you with a fundamental understanding of the opportunities and challenges in this dynamic, rapidly growing field. Practitioners in this area need to have both theoretical knowledge and practical skills in order to effectively mitigate against the risk of harm or loss for industry, public sector, community, individuals and government. You'll tackle risk assessment theory, terrorism, mitigation/prevention, response and recovery techniques. At the end of the day, your career will be a defining part of who you are. Manage your future today. Certification: After completing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Emergency Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Emergency Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Welcome FREE 00:03:00 Meet your trainers 00:04:00 Is this course for you 00:04:00 Workbook 00:00:00 Potential Emergencies for Venues Emergency Planning, identification and Analysis. Plus Fire Emergen 00:05:00 Bomb Threats 00:05:00 Active Shooter and Terrorism 00:03:00 Crowd Related Emergencies 00:02:00 Emergency Control Organisation ECO Considerations 00:06:00 Emergency Response Procedures Notification, Communication, Control, Response, Evacuation 00:08:00 Human Behaviour and Children 00:05:00 Lifts and Escalators, Media, People with Disabilities 00:04:00 Personal Effects, Emergency Colour Codes, Recovery 00:01:00 Warden Skills Leadership and Communication in Emergencies 00:05:00 Being Calm Under Pressure and Situational Awareness 00:01:00 Tactical Decision Games, Drills and Exercises 00:09:00 Wrap Up Wrap Up 00:01:00 Course Certification Order Your Certificate 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Refund Policy About this event 1 hour 30 minutes Mobile eTicket Full Moon Candle Lit Sound Journey & Gong Bath. FRIDAY 4th of August 7.30pm - 9.00pm Come and join us for a deeply meditative and immersive sound journey and gong bath experience with Robin Freeman. These sessions provide a safe space where you can come to relax, unwind, and just let go… An opportunity for self-healing, and for restoration of mind, body, and soul. Every session is a unique experience, and each week we work with different themes, directions, and intentions. As this particular session falls within the magical full moon phase, we will be focusing upon this. The full moon is a perfect opportunity to let go of anything that no longer serves us. It is a time for release. Together we can let go of any unwanted burdens that we are carrying, to make way for exciting new opportunities and experiences to emerge. ABOUT MY SOUND JOURNEY & GONG BATH SESSIONS. I work with a wide variety of healing instruments and tools that have been very carefully selected from many different countries around the world. When combined, these can directly and positively affect mood, brain waves, the nervous system, and body chemistry, with fantastic and profound results. The sounds and vibrations that are created in these sessions stimulate the body to recreate its own harmonic frequency and help produce the alpha waves that are present within our brains whilst in a state of deep relaxation. All you need to do is come along, lay down, and relax, as I guide you along a deeply meditative journey. These sessions can help with issues such as stress, anxiety, sleep disorders, depression, digestion, chakra realignment and energy flow. They also create a perfect opportunity to set new intentions or release any burdens that you no longer wish to carry. The average Human being consists of approximately 60 – 70% water. Water serves to conduct sound waves. During a sound journey these sound waves and vibrations create ripples that gently reverberate over and over. These circulate around and through-out the entire body to calm, relax and soothe. As a result of this it is common for the heart rate to slow down, the blood pressure to drop, and the breath to become calm, peaceful, and return to its natural rhythm. Once the session ends, it is common for attendees to feel very relaxed and then enjoy a lovely deep sleep that night, followed by a feeling of refreshment once you awaken the next day. During these sessions I use several very special gongs. These have been carefully chosen and induce a holistic resonance in the body and a spontaneous meditative state in the mind, resulting in a sense of expanded awareness and wholeness. This is both restorative and healing. It is just what our body, mind and soul needs to restore, refresh and revitalise. VENUE. Namrata Yoga Studio (Inside the large Bad Hand Coffee building), 7 Norwich Road, Bournemouth , BH2 5QZ. (Google maps). Come along and enjoy a warm welcome within our beautifully warm, cosy, candle lit venue, and treat yourself to some well-deserved 'you time'. ADVANCED BOOKING IS ESSENTIAL. IMPORTANT DETAILS. *** Please arrive by 7.25pm (just 5 minutes before we are due to begin). This is when we open our doors to welcome everyone in. Please try to avoid arriving excessively early as you will have to wait outside until the doors open. This is because we will be busy preparing the venue for the session and are unable to let anyone inside until we are ready. Once we start our session at 7.30pm the door must be closed and locked to prevent any disturbances. We are unable to let people enter after the session has begun. This is only fair to everyone already inside. Thank-you for understanding. *** WHAT TO BRING. Comfy clothing, a pillow or something nice and comfy to rest your head upon, and some water to drink. You are also welcomed to bring anything else with you so that you are as comfortable as possible during our session. We provide yoga mats, blankets, and weighted eye masks for everyone attending. Please feel free to bring an extra yoga mat or blanket to lay on top of if you would like some extra comfort (we do supply yoga mats, but you are welcome to bring your own along too if you like). It is important that you are as comfortable as possible during this session, so please do feel free to bring whatever you need. Anyone who is unable to lay at floor level is welcome to bring a folding recliner chair or similar. ADVISORY INFORMATION & DISCLAIMER. - Gong baths are not advised for pregnant women during the first trimester. - It is not advised to attend if you have ever had a stroke. - It is not advised to attend if you have any psychological or psychiatric conditions. - It is not advised to attend if you have ever had brain injuries or brain surgery. - It is not advised to attend if you suffer from severe osteoporosis. - Please do not attend if you are under the influence of any recreational or psychoactive drugs or alcohol. - We will be laying on yoga mats placed on the floor, so if you want any extra comfort, please do feel free to bring your own yoga mat or anything else to double up with (or anything else that is soft that you would like to lay upon). - If you are unable to lay upon a yoga mat at floor level, you are welcome to bring a reclining camping chair or similar. - It is advised to bring a pillow or comfortable cushion to rest your head upon, a blanket, and some water to drink. Bring whatever you need for maximum comfort during the session. - It is advised to wear comfortable clothing. - If in any doubt about attending these sessions, please consult your doctor or health care professional in advance.. - We do not accept any legal responsibility for any personal injury or other loss arising from the attendance of this session and the use of sound healing, Gongs, vocal or any other form of instrument being used by ourselves. If you have reason to believe that these objects and the sounds that they make may cause any discomfort, pain, or injury, please do not attend. By attending this session you agree to have understood the information provided to you. By attending this session you hereby release the listed business (Sacred Sound Healing and Robin Freeman) from any and all liability, negligence, or any other claims arising from or in any way connected with your participation. REFUNDS & CANCELLATIONS. We are unable to offer a refund for your booking or transfer it to an alternative date unless you contact us via email at least 48hrs prior to the event date. Email: info@sacredsoundhealing.co.uk If you are unable to attend, you are welcome to pass your booking on to someone else. Please ask this person to notify us that this has happened when they arrive.