580 CALM courses in Manchester delivered Online

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.

Learn three practices to fully enjoy the present.

6 Week Qi-Gong Course For Winter When: Tuesday Evenings 6pm and Thursday Mornings (via Zoom) All classes are recorded so you can catch up in your own time. Dates: Tuesdays 6-7pm: January 7th, 14th, 21st, 28th and February 4th and 11th Thursdays 9-9.30am: January 9th, 16th, 23rd, 30th and February 6th and 13th Price: Concessions £60 – Standard £80 – Supporter £110 Suitable for everyone no matter your experience What if you could improve your health, strength and vitality, by simply slowing down? Slow your body Slow your breath Slow your mind When we slow down we give ourselves the opportunity to rejuvenate, to recharge and to harness our own life force energy or “Qi”. As we move towards winter we begin to turn inwards and connect to the power of Yin, the power of Water and the power of finding our own slow flow. In this 6 week course we will explore Qigong movements, meditations and breathwork practices to support this slowing down, giving us the space to connect to our Qi, to our subtle energy, giving us the tools to feel stronger, calmer and full of vitality. In Traditional Chinese Medicine we are entering the water phase of winter. The water element relates to the organs of the bladder and kidneys, our bones, our ears and our sense of hearing. The meridians of Kidney and Bladder run along our spine and the back of the body and when they are flowing well we feel supported by life, grounded and connected to the world around us. We can find our inner flow with ease, without effort or strain, enabling us to let go of our fears and move forward with courage. Qigong teaches us to come back to our bodies, to come back home, to a place of belonging that is inside all of us, a place of stillness in our the centre. Where we can better navigate life’s uncertainties with greater balance, ease, and steadiness. What is included: Six live 60min evening Qigong Classes on zoom Six live 30min morning Slow Flow classes on zoom Access to replays of all classes so you can catch up in your own time. Access to private Whats App group to share experiences and ask questions Weekly supporting material for home practice : – A Weekly video with a guided Qigong Practice or Meditation – PDF – explanations of each practice – Key acupuncture points for self massage Together we will: Learn a simple Slow Flow Qigong Movements to balance your nervous system and release stress. Explore the principal of Wu Wei – Release tension and move with effortless action Connect to your deep internal power – Learn to Standing in Emptiness (Wuchi) Strengthen Kidneys and support adrenal health Exercises to strengthen your spine and reduce back pain Clear the meridian pathways reducing stagnation and stiffness for increased flow and vitality. Learn self-massage techniques for key acupuncture points to release stress and calm our busy minds. Qigong means “To Nourish Life” and for me having a regular practice helps to bring me home to myself. What will i get out of this course? Deeper body awareness Increased strength and emotional stability Relax your mind and Improve mental clarity Enhanced breathing and improved circulation Strengthen your back and build a healthy spine Less physical tension and reduced pain More energy Less stress and anxiety Everyone is welcome to join the course no matter your experience. Please get in touch if you have any questions.

Details *30 min class* Stretch & De-stress will use techniques from Pilates and Yoga and will focus on strength and stretch in a calm environment. Using exercises for spinal mobility and core stability as well as working on those areas affected by modern life. Classes are done via Facebook Live in a closed group so you can join live or replay (as many times as you like) at a time that suits you.   Instructions Find a clear and adequate space in your home with suitable flooring. Wear comfortable clothing and have water nearby. This class is suitable for all ages and abilities but please make sure you work within your own limits and what is safe for you. By joining in these online sessions you are doing so at your own risk. If you have any health concerns or are new to exercise please speak to your doctor before joining in.

Anxiety and Self-Love Journey This group coaching package is for you if you feel: constantly anxious and worried not good enough worried about the future, changes, uncertainty stuck in the same cycle of thoughts that you can’t get out of like you are not living your best life

Walking with your dog won't feel like a tug of war anymore. Build a harmonious relationship with your pups for a peaceful walk. Learn Recall Training and Prepare for the Walk.

Mindfulness-Based Stress Reduction (MBSR) is an effective, scientifically researched method for reducing physical and psychological suffering while building resilience, balance, and peace of mind.

Say goodbye to mealtime hassles and turn your dog into a well-behaved pet. Understand the dog and connect with them with lovely greetings. Ensure stress-free dog & puppy training.

Being able to effectively manage upset customers and their complaints is a key skill in any organisation. Quite often this trying time with customers can be the make or break of a customer relationship as well as negative word of mouth. Split into 12 bite-sized 10-minute videos each with a workbook, you will find this course both down to earth and easy to apply.

🌟 Unlock Profound Healing with 'Advanced Training in EMDR Healing Techniques' 🌟 Are you ready to elevate your skills in EMDR therapy and make a lasting impact on your clients' lives? Introducing our comprehensive online course: Advanced Training in EMDR Healing Techniques.   🚀 Course Highlights: 1️⃣ Basics of EMDR Therapy: Lay the foundation for mastery. Dive deep into the principles and theories that underpin EMDR therapy, empowering you with a solid understanding of its core concepts. 2️⃣ EMDR Therapy Self-Soothing Exercises: Discover powerful self-soothing techniques to enhance your clients' resilience. Equip yourself with a toolbox of exercises designed to foster a sense of calm and stability during the therapeutic process. 3️⃣ Step by Step EMDR Therapy: Navigate the intricacies of EMDR therapy with confidence. Our step-by-step guide will walk you through the entire process, from client assessment to the successful completion of a session. 4️⃣ EMDR for PTSD: Uncover advanced techniques specifically tailored for addressing post-traumatic stress disorder. Learn how to effectively apply EMDR therapy to help your clients break free from the grips of trauma and reclaim their lives.   🌐 Why Choose Advanced Training in EMDR Healing Techniques? ✨ Expert Guidance: Led by seasoned professionals with extensive experience in EMDR therapy, this course offers insights and techniques honed through years of successful practice. ✨ Interactive Learning: Engage in dynamic learning experiences through case studies, role-playing, and interactive discussions. Apply theoretical knowledge in practical scenarios to reinforce your understanding. ✨ Flexible Learning: Access the course from the comfort of your home or office. Our online platform allows you to learn at your own pace, fitting seamlessly into your busy schedule. ✨ Certification: Upon completion, receive a prestigious certification that validates your expertise in advanced EMDR healing techniques, enhancing your professional credentials.   🎓 Who Should Enroll? This course is perfect for licensed therapists, counselors, and mental health professionals seeking to deepen their proficiency in EMDR therapy. Whether you're a seasoned practitioner or new to the field, this course will empower you to elevate your practice and make a lasting impact.   🌈 Invest in Your Professional Growth Today! Ready to embark on a transformative journey in EMDR therapy? Join the Advanced Training in EMDR Healing Techniques and empower yourself to guide your clients toward profound healing. Enroll now and unlock the keys to advanced EMDR mastery. Your clients deserve the best-be the therapist they need. 🌟 Course Curriculum Basics of EMDR Therapy Opening Video - EMDR 00:00 Introduction to EMDR Therapy Video 00:00 Introduction to Emotional and Psychological Trauma 00:00 Dual Awareness 00:00 Window of Tolerance 00:00 EMDR Therapy Self-Soothing Exercises EMDR Safe Place or Calm Place Exercise 00:00 EMDR Container Exercise 00:00 EMDR Resource Figures Creation Exercise 00:00 EMDR Butterfly Hug Exercise 00:00 Step by Step EMDR Therapy Eight-Phase Approach of EMDR 00:00 Step by Step EMDR Therapy 00:00 EMDR for PTSD EMDR for PTSD 00:00