444 CALM courses in Coventry delivered On Demand

In today’s customer-focused world, the ability to handle complaints effectively is a crucial skill for anyone in customer care. The "Complaints Handling for Customer Care Course" is designed to help you master the art of managing customer concerns with confidence, turning potential issues into opportunities for improvement. Whether you're working in retail, hospitality, or any other service-based industry, knowing how to navigate a complaint professionally can make all the difference in maintaining customer loyalty and enhancing the reputation of your business. This course is ideal for those who want to develop a calm, collected approach to complaint management. You’ll learn how to listen actively, respond appropriately, and find solutions that satisfy both the customer and the business. No longer will complaints seem like a daunting task – with the skills gained from this course, you’ll be equipped to deal with even the most difficult situations, improving customer satisfaction and contributing to long-term business success. Join today and gain the skills to transform customer feedback into a tool for growth and success in any customer-facing role. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Complaints & Customer Value Module 02: Building Rapport & Trust Module 03: Effective Communication Module 04: Handling Various Customer Types Module 05: Customer-Centric Complaint Resolution Module 06: Proactive Complaint Prevention and Service Recovery Module 07: Advanced Technology and Tools in Customer Care Learning Outcomes: Master complaint resolution for enhanced customer satisfaction. Develop effective communication strategies for diverse customer interactions. Implement proactive measures to prevent and address complaints. Build lasting rapport and trust with customers for enduring relationships. Navigate various customer types with confidence and empathy. Utilise advanced technology and tools for efficient customer care. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals Sales and support representatives Retail and hospitality staff Call centre agents Frontline staff in any industry Individuals seeking a customer-focused career change Entrepreneurs and small business owners Anyone aiming to excel in customer care roles Career path Customer Service Representative Complaints Handler Call Centre Agent Retail Associate Client Support Specialist Frontline Customer Care Professional Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

After birth, everything changes—including how you relate to your body, your time, and your energy. Postnatal Yoga: Reconnect & Recover Training gives you a gentle, low-effort path back to yourself—emotionally, mentally, and physically. This self-paced training was created to support your unique postnatal journey—wherever you are in it. If you're looking for something that helps you slow down, reset, and feel more like you again, Postnatal Yoga: Reconnect & Recover Training is your next step. Description You don’t need to bounce back—you need space to reconnect. That’s what Postnatal Yoga: Reconnect & Recover Training is about. It’s quiet, calming, and designed to support you when everything else feels like it’s moving too fast. There’s no “right time” to start. Whether it’s six weeks or six months postpartum, Postnatal Yoga: Reconnect & Recover Training helps you re-enter your body with gentleness and grace. Because it’s self-paced, this training works around nap times, feeding schedules, and everything in between. No pressure. No guilt. Just a slow, steady return to feeling balanced. Benefits Safe, gentle movement that supports emotional healing and physical renewal. Flexible schedule—Postnatal Yoga: Reconnect & Recover Training fits around real-life parenting demands. Helps reduce stress, tension, and overwhelm with soft, intentional practices. Lifetime access to the training means you can return whenever you need a reset. Self-development in your own time, on your own terms. Take a breath. Reclaim your space. Let Postnatal Yoga: Reconnect & Recover Training support your healing journey—without pressure or expectation. FAQ Q: When should I start this course after birth? A: You can start Postnatal Yoga: Reconnect & Recover Training as soon as you feel ready—always listen to your body and consult your care provider. Q: Is this only for new moms? A: No—Postnatal Yoga: Reconnect & Recover Training is valuable even months or years after childbirth. Q: What if I have no time? A: This training is self-paced and designed for short, manageable sessions. Q: Will it help with emotional balance? A: Yes. Many people use Postnatal Yoga: Reconnect & Recover Training to support mental clarity and calm. N:B: This is not a Naked Yoga Course.

If long hours at a desk are leaving your body tight and your brain foggy, Yoga for Office Workers: Undo the Desk Damage Training is the quiet reboot you’ve been waiting for. Low-effort, calming, and totally self-paced, this training was designed with real work-life schedules in mind. Whether you have five minutes between Zoom calls or want to unwind after a long day, Yoga for Office Workers: Undo the Desk Damage Training helps you reset from the inside out. Description Working at a desk shouldn't mean sacrificing your health. Yoga for Office Workers: Undo the Desk Damage Training brings easy, restorative practices to your workday—without requiring extra hours or a complete lifestyle change. This training is designed to meet you in your space—mentally and physically. No studio. No judgment. Just simple, effective movements that gradually help you unwind the tension and stress built up from sitting too long. Yoga for Office Workers: Undo the Desk Damage Training is self-paced and available 24/7, making it ideal for anyone managing a demanding schedule and seeking sustainable self-development. Benefits Helps reverse common stress patterns caused by desk jobs. Boosts energy, posture, and mood in just a few minutes per day. Flexible schedule—Yoga for Office Workers: Undo the Desk Damage Training fits into real life. Supports mental clarity and emotional balance. A one-time purchase with lifetime access to this training—incredible value. Your desk job doesn’t have to define your body. Let Yoga for Office Workers: Undo the Desk Damage Training bring balance back into your work-life rhythm. FAQ Q: Can I really do this at my desk? A: Yes! Yoga for Office Workers: Undo the Desk Damage Training is designed with office life in mind. Q: Is this suitable for people who sit all day? A: Absolutely. This training was created for exactly that situation. Q: Will I need any equipment or gear? A: No. Yoga for Office Workers: Undo the Desk Damage Training works with whatever space and tools you already have. Q: Will it help with my stress and focus? A: Yes—many users report increased clarity and calm thanks to this training. N:B: This is not a Naked Yoga Course.

Movement should be accessible to everyone—and Chair Yoga for Limited Mobility Training makes that possible. This is self-care that meets you where you are: physically, emotionally, and mentally. If you’ve been searching for a way to feel more grounded and less stressed without straining your body, this is it. Chair Yoga for Limited Mobility Training is fully self-paced, refreshingly low-effort, and designed to help you feel more empowered—one breath, one small movement at a time. Description Chair Yoga for Limited Mobility Training is proof that transformation doesn’t require intensity—it just needs consistency, patience, and the right kind of support. Whether you’re working with injury, age, chronic tension, or just want a more comfortable way to move, this training offers a practical, calming approach. No floor work. No overwhelm. Just a peaceful return to mindful movement and self-connection. You can begin today from the comfort of your chair, your room, or even your bed. Chair Yoga for Limited Mobility Training is built for everyday people with real limitations—and real potential. Benefits Gentle and accessible for all levels of mobility. Fully self-paced—Chair Yoga for Limited Mobility Training works around your energy, not the other way around. Excellent for emotional calm, stress management, and gradual body awareness. No special equipment or space needed. Lifetime access to this training means ongoing support at your own rhythm. You don’t need to push yourself. You just need a way to begin—and Chair Yoga for Limited Mobility Training offers exactly that. FAQ Q: Can I really do this even if I can’t get on the floor? A: Yes. Chair Yoga for Limited Mobility Training is specifically designed for seated or supported movement. Q: Will it still help me feel better mentally? A: Definitely. This training helps ease both physical and emotional tension. Q: What if I’ve never done yoga before? A: Perfect. Chair Yoga for Limited Mobility Training is beginner-friendly and welcoming. Q: Is this something I can do daily? A: Yes, and because the training is low-effort, it’s easy to build into your day. N:B: This is not a Naked Yoga Course.

If your home feels more like a storage unit than a sanctuary, the Mastering Decluttering Methods Course is your sign to start fresh. Clutter builds up quietly, and before you know it, every drawer, shelf and cupboard is a hiding place for the “just in case” items you forgot you had. This course gently guides you through proven decluttering methods that work — whether you’ve got a one-bedroom flat or a full family house bursting at the seams. It’s not about minimalism, and there are no strict rules. It’s about choosing what stays, what goes, and making space for a clearer mind. Delivered fully online, this course is perfect for anyone tired of feeling overwhelmed by stuff. You'll learn techniques that help you sort without stress, organise without obsession, and finally let go without guilt. Whether you’re downsizing, spring cleaning or just sick of stepping over the same pile twice a day — you’ll find useful, realistic methods here that actually make sense. No judgement. No clutter. Just calm, steady progress at your pace. Would you like a list of learning outcomes and job opportunities to go with it?. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Decluttering and Organising Module 02: Room-by-Room Decluttering Module 03: Decluttering Techniques and Strategies Module 04: Decluttering and Mental Well-being Module 05: Sustainable Decluttering Module 06: Decluttering for Different Lifestyles Module 07: Maintenance and Long-Term Organisation Learning Outcomes: Implement room-by-room decluttering techniques for immediate results. Foster sustainable decluttering practices for an eco-friendly lifestyle. Develop personalised strategies for decluttering in diverse living environments. Enhance mental well-being through a decluttered and organised living space. Apply maintenance and long-term organisation principles for lasting impact. Adapt decluttering methods to different lifestyles, ensuring practical application. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking a clutter-free and organised lifestyle. Those desiring a sustainable and eco-friendly living approach. Anyone looking to enhance mental well-being through decluttering. Individuals with diverse living arrangements wanting tailored strategies. People interested in maintaining long-term organisation effortlessly. Those aiming to adapt decluttering techniques to various lifestyles. Individuals ready to transform their living spaces for lasting impact. Anyone seeking a holistic approach to decluttering and organisation. Career path Professional Organiser Sustainable Living Consultant Interior Stylist Mental Well-being Coach Eco-Friendly Lifestyle Blogger Home Organisation Specialist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Master the art of negotiation and become a confident, effective sales professional with our Sales Negotiation Skills Course. Designed for anyone looking to improve their ability to close deals and handle objections with ease, this course provides all the essential techniques for negotiating successfully. Whether you're a seasoned sales expert or just starting out, you’ll learn how to approach any negotiation with a calm, strategic mindset, enhancing your ability to reach mutually beneficial agreements. We focus on the critical elements of negotiation, such as understanding your counterpart's needs, managing conflicts, and building rapport that can lead to long-term business relationships. Throughout the course, you'll gain valuable insights into recognising negotiation dynamics and how to adjust your approach to meet different scenarios. With this knowledge, you'll be prepared to overcome challenges, avoid common pitfalls, and achieve results that align with your goals. From understanding the psychology of negotiation to refining your communication skills, this course equips you with everything you need to tackle negotiations head-on, leaving a lasting impact in your sales career. Step into a world where every conversation can lead to a successful outcome. Key Features of the Sales Negotiation Skills Course : Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Life coaching Course *** (Offer Ends Soon) *** Course Curriculum The detailed curriculum outline of our Sales Negotiation Skills course is as follows: ***Sales Negotiation Skills*** Sales Part Module 01: Understanding the Talk Module 02: Getting Prepared to Make the Call Module 03: Creative Openings Module 04: Making Your Pitch Module 05: Handling Objections Module 06: Sealing the Deal Module 07: Following Up Module 08: Setting Goals Module 09: Managing Your Data Module 10: Using a Prospect Board Marketing Part Module 01: What is Marketing? Module 02: Common Marketing Types (I) Module 03: Common Marketing Types (II) Module 04: The Marketing Mix Module 05: Communicating the Right Way Module 06: Customer Communications Module 07: Marketing Goals Module 08: The Marketing Funnel Module 09: Marketing Mistakes (I) Module 10: Marketing Mistakes (II) Accreditation All of our courses, including this courses, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your courses, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. Who is this course for? Anyone with a knack for learning new skills can take this courses. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Step behind the gates and into the world few understand. This Training for Prison Officers Course gives you the knowledge and confidence to handle one of the UK's most challenging yet vital roles. From understanding prisoner psychology to managing tense situations with a calm head, this course covers the skills and insights needed to support safety, order, and respect inside a prison. Whether you're new to the role or looking to refresh your understanding, everything is designed for remote learning—no barriers, no security checks, just solid information from start to finish. Prison officers are more than uniformed figures—they’re frontline guardians of structure and support. This course dives into the day-to-day responsibilities, legal duties, and interpersonal dynamics of prison life, all without the need for steel doors or morning roll calls. It’s built for those who want a serious look at what goes on inside the system and how officers play a key part in keeping it all ticking. Learn from wherever you are, at your pace, with content built to inform—not fluff. Because when it comes to prison work, you don’t need drama—you need the facts. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to the Role of a Prison Officer Module 02: Qualifications and Recruitment Process Module 03: Prison Officer Training Program Module 04: Health and Safety in a Correctional Facility Module 05: Security and Control Measures Module 06: Managing Challenging Behaviours Module 07: Legal Framework and Prisoner Rights Learning Outcomes: Demonstrate understanding of correctional facility health and safety procedures. Apply security and control measures effectively in a prison environment. Manage challenging behaviours with confidence and professionalism. Grasp the legal framework governing correctional facilities and prisoner rights. Navigate the recruitment process and meet the qualifications for a prison officer role. Acquire comprehensive knowledge of the prison officer training program. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to become prison officers. Those interested in a career within the correctional services sector. Graduates seeking a challenging and meaningful profession. Professionals looking to transition into a rewarding role. Anyone fascinated by legal frameworks and security protocols. Individuals with a commitment to maintaining safety in challenging environments. Job seekers pursuing opportunities in law enforcement. Those eager to contribute to the rehabilitation of individuals within the justice system. Career path Prison Officer Corrections Officer Detention Officer Custodial Officer Youth Justice Worker Court Security Officer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Telephone-Etiquette: Telephone-Etiquette Course Online Unlock Your Professional Success with Telephone-Etiquette: Telephone-Etiquette Course. Elevate Your Communication Skills Today! Are you tired of fumbling through phone conversations, unsure of how to present yourself professionally? Do you want to enhance your communication skills and leave a lasting impression on your callers? Look no further! Our comprehensive course, Telephone-Etiquette: Telephone-Etiquette Course is here to transform your phone interactions and boost your professional success. In this Telephone-Etiquette: Telephone-Etiquette Course, you will learn the fundamental principles of phone etiquette and effective communication. Learn techniques to convey your message clearly, use appropriate tone and language, and build rapport over the phone. With this Telephone-Etiquette: Telephone-Etiquette Course you will acquire the skills to leave a positive impression from greeting callers to efficiently managing their queries or concerns. This Telephone-Etiquette: Telephone-Etiquette Course will cover strategies to achieve your desired outcomes. This Telephone Etiquette course will help you learn how to remain calm, defuse tense situations, and turn negative experiences into positive outcomes. With this Telephone-Etiquette: Telephone-Etiquette Course enhance your communication within your organization through seamless interoffice calls. Discover the art of leaving clear and concise voicemail messages that effectively convey your intended message. Through this Telephone-Etiquette: Telephone-Etiquette Course equip yourself with the skills to address and correct poor telephone etiquette within your team or organization. The Telephone-Etiquette: Telephone-Etiquette Course also provides additional resources to continue your professional development. Don't miss this opportunity to excel in your telephone communication skills and make a lasting impression on your callers. Enrol in Telephone-Etiquette: Telephone-Etiquette Course today and elevate your professional interactions to new heights. Main Course: Telephone-Etiquette Course Free Courses included with Telephone-Etiquette: Telephone-Etiquette Course: Along with Telephone-Etiquette Course you will get free Communication Skills Along with Telephone-Etiquette Course you will get free Level 5 Negotiation Skills Special Offers of this Telephone-Etiquette: Telephone-Etiquette Course: This Telephone-Etiquette: Telephone-Etiquette Course includes a FREE PDF Certificate. Lifetime access to this Telephone-Etiquette: Telephone-Etiquette Course Instant access to this Telephone-Etiquette: Telephone-Etiquette Course 24/7 Support Available to this Telephone-Etiquette: Telephone-Etiquette Course Telephone-Etiquette: Telephone-Etiquette Course Online This Telephone-Etiquette: Telephone-Etiquette Course teaches all the aspects of phone etiquette and using proper phone language. The Telephone-Etiquette: Telephone-Etiquette Course describes how to eliminate phone distractions. Inbound and outbound calls are part of this Telephone-Etiquette: Telephone-Etiquette Course. Through the Telephone-Etiquette: Telephone-Etiquette Course, handling rude or angry callers. Moreover, Telephone-Etiquette course describes handling interoffice calls and voicemail messages. This Telephone-Etiquette: Telephone-Etiquette Course is helpful for correcting poor telephone etiquette and wrapping up. Who is this course for? Telephone-Etiquette: Telephone-Etiquette Course Online This Telephone-Etiquette: Telephone-Etiquette Course is perfect for students, business experts or stay-at-home parents. Requirements Telephone-Etiquette: Telephone-Etiquette Course Online To enrol in this Telephone-Etiquette: Telephone-Etiquette Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Telephone-Etiquette: Telephone-Etiquette Course. Be energetic and self-motivated to complete our Telephone-Etiquette: Telephone-Etiquette Course. Basic computer Skill is required to complete our Telephone-Etiquette: Telephone-Etiquette Course. If you want to enrol in our Telephone-Etiquette: Telephone-Etiquette Course, you must be at least 15 years old. Career path Telephone-Etiquette: Telephone-Etiquette Course Online After completing this Telephone-Etiquette: Telephone-Etiquette Course, you may be able to pursue a variety of promising career opportunities related to this Telephone-Etiquette field.

Tired of choosing between mind and body wellness? Sculpt & Tone: Fitness Yoga Fusion Training brings both into balance with a course that’s refreshingly low-effort and fully self-paced. You don’t have to “hustle harder” to get results that feel (and look) good. Whether you're seeking self-development, stress relief, or just a way to feel more in control of your health, Sculpt & Tone: Fitness Yoga Fusion Training makes it simple—and surprisingly satisfying. Description In a world of extremes, Sculpt & Tone: Fitness Yoga Fusion Training is your permission to approach change from a place of ease. No long workouts. No performance anxiety. No rigid rules. Just a thoughtful, energizing practice that supports strength and serenity without taking over your day. Because it’s fully self-paced, Sculpt & Tone: Fitness Yoga Fusion Training works on your terms. Feel like doing more one day and less the next? That’s exactly the point. You decide the rhythm. The training simply helps you stick with it. Benefits Shape your body and calm your mind—all in one course. Reclaim your energy without draining your willpower. Designed for the real world—Sculpt & Tone: Fitness Yoga Fusion Training fits into your lifestyle, not the other way around. Great value: one-time payment, lifelong access. Gentle motivation with noticeable impact—this training makes transformation manageable. If you’re tired of burnout and ready for results that stick, Sculpt & Tone: Fitness Yoga Fusion Training could be exactly what you’ve been waiting for. But don’t wait too long—self-care is trending for a reason. FAQ Q: Is this course suitable for beginners? A: Yes. Sculpt & Tone: Fitness Yoga Fusion Training is friendly to all experience levels. Q: How much time do I need to commit? A: As little or as much as you want—this is a completely self-paced training. Q: Will it help with stress as well as physical results? A: Definitely. Sculpt & Tone: Fitness Yoga Fusion Training supports both sides of your wellness. Q: Can I revisit the course after I finish it? A: Yes, you’ll have ongoing access to this training. N:B: This is not a Naked Yoga Course.

Immerse yourself in the tradition of Ashtanga with the Ashtanga Primary Series: Guided Practice Training. This training is designed to foster self-development and promote stress management through a structured yet flexible approach. With a low-effort, self-paced design, the Ashtanga Primary Series: Guided Practice Training offers tremendous value for those eager to deepen their practice mindfully and effectively. Description The Ashtanga Primary Series: Guided Practice Training invites you to explore the foundational series with guidance tailored to your rhythm. This training balances self-development goals and stress relief with an accessible, low-effort approach. You can progress through the training at your own pace, making it ideal for anyone wanting a comprehensive, guided practice without feeling rushed. The Ashtanga Primary Series: Guided Practice Training supports you in embracing growth, resilience, and calm, all within a value-packed experience. Benefits Build a steady practice with the Ashtanga Primary Series: Guided Practice Training. Experience stress management techniques embedded in this thoughtful training. Follow a self-paced, low-effort format that fits your lifestyle perfectly. Enhance your self-development with a traditional practice approach. Gain value with accessible training designed for lasting impact. Enjoy flexible guidance to progress confidently at your own speed. Connect with the Ashtanga tradition while prioritizing your wellbeing. FAQ Q: Is the Ashtanga Primary Series: Guided Practice Training good for beginners? A: Yes, this training welcomes all levels, providing guided practice to support steady progress. Q: How much time do I need to dedicate? A: The training is designed to be low-effort and self-paced, accommodating your schedule. Q: Will this training help with stress? A: Stress management is a key component of the Ashtanga Primary Series: Guided Practice Training. Q: Do I need any special equipment? A: No special equipment is necessary for this training. Q: Is the training available online? A: Yes, the full training is accessible online. Q: What if I need more time to complete the training? A: The self-paced nature allows you to take the time you need without pressure. N:B: This is not a Naked Yoga Course.