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58 CALM courses in Edinburgh

Effective Interpersonal & Communication Skills

By Elite Forums Events

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

Effective Interpersonal & Communication Skills
Delivered in Internationally or OnlineFlexible Dates
Price on Enquiry

Customer Service Excellence

By Elite Forums UK

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Customer Service Excellence
Delivered in Internationally or OnlineFlexible Dates
Price on Enquiry

Customer Service Excellence

By Elite Forums Events

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Customer Service Excellence
Delivered in Internationally or OnlineFlexible Dates
Price on Enquiry

Stress Management and Preventing Burnout in a 24/7 World

By Elite Forums UK

Course Duration: Half-day or full-day program (with options for virtual delivery) Target Audience: Professionals, managers, leaders, and HR teams looking to build resilience, manage stress effectively, and prevent burnout in today’s always-on, high-pressure work environment. Course Objectives By the end of this course, participants will be able to: Recognise the signs and symptoms of stress and burnout. Understand the impact of chronic stress on health, performance, and well-being. Learn effective strategies for stress management and emotional regulation. Identify personal and workplace practices that reduce the risk of burnout. Develop a personal action plan for building resilience and maintaining well-being. Course Outline Module 1: Understanding Stress and Burnout What is stress? Types of stress (acute, chronic, eustress, distress) Defining burnout: symptoms, causes, and long-term effects The impact of a 24/7 world on mental health and performance How stress and burnout affect physical health, cognition, and relationships The role of work culture, technology, and societal expectations in stress Module 2: The Physiology of Stress and Burnout Understanding the body's stress response: fight or flight, cortisol, and adrenaline The effects of prolonged stress on the nervous system and health How burnout manifests in the brain and body The difference between stress and burnout: a deeper dive into emotional exhaustion, depersonalisation, and reduced personal accomplishment Module 3: Identifying Personal Stress Triggers and Early Warning Signs Conducting a stress audit: when and where does stress show up? Personal stress triggers: how work, environment, and relationships contribute Warning signs of burnout: physical, emotional, and behavioural red flags Self-assessment: Are you at risk of burnout? Understanding your personal stress responses and coping mechanisms Module 4: Effective Stress Management Techniques Mindfulness and relaxation practices: breathing exercises, meditation, and guided imagery Cognitive reframing: challenging negative thoughts and building resilience Time management and prioritisation: setting boundaries, saying no, and avoiding overwhelm Progressive muscle relaxation: tension release for mind and body Movement and exercise: how physical activity reduces stress Sleep hygiene: strategies for better rest and recovery Module 5: Building Resilience and Preventing Burnout The concept of resilience: bouncing back and growing stronger from adversity Strategies for emotional regulation: staying calm under pressure The role of social support: leaning on peers, mentors, and family Building psychological flexibility: accepting what we can’t change and focusing on what we can Creating work-life boundaries in a 24/7 world: disconnecting from work and technology Cultivating gratitude, positive psychology, and self-compassion in daily life Module 6: Creating a Sustainable Work Culture How leaders can foster a culture of well-being and prevent burnout Encouraging breaks, time off, and restorative work habits Organisational practices that support mental health: workload management, flexibility, and support resources Role of HR and leadership in promoting a healthy work-life balance The importance of feedback, recognition, and regular check-ins to prevent stress escalation Module 7: Personal Action Plan for Stress Management and Burnout Prevention Reflecting on key learnings and takeaways Developing a personal stress management toolkit Building a balanced daily routine that integrates self-care practices Creating a self-care action plan for the next 30 days Accountability partners and follow-up strategies to track progress Final thoughts: Small changes for big impact Delivery Style Interactive and experiential with a mix of individual reflection, small group discussions, and practical exercises Case studies and real-life examples to illustrate stress management strategies Guided relaxation techniques and mindfulness practices Personal assessments and action planning for immediate application Course Materials Provided Stress Management Handbook Personal Stress Audit Worksheet Relaxation and Breathing Exercise Guide Resilience Building Tools and Templates Self-Care Action Plan Template Resource list: Apps, podcasts, and books for stress management Optional Add-ons One-on-one coaching or follow-up sessions to discuss personal stress management strategies Leadership or team coaching to create a stress-resilient culture A series of wellness webinars focused on specific stress-management tools (e.g., sleep hygiene, mindfulness, movement, etc.) Ongoing email support or resource sharing to reinforce learning

Stress Management and Preventing Burnout in a 24/7 World
Delivered in Internationally or OnlineFlexible Dates
Price on Enquiry

Stress Management and Preventing Burnout in a 24/7 World

By Elite Forums Events

Course Duration: Half-day or full-day program (with options for virtual delivery) Target Audience: Professionals, managers, leaders, and HR teams looking to build resilience, manage stress effectively, and prevent burnout in today’s always-on, high-pressure work environment. Course Objectives By the end of this course, participants will be able to: Recognise the signs and symptoms of stress and burnout. Understand the impact of chronic stress on health, performance, and well-being. Learn effective strategies for stress management and emotional regulation. Identify personal and workplace practices that reduce the risk of burnout. Develop a personal action plan for building resilience and maintaining well-being. Course Outline Module 1: Understanding Stress and Burnout What is stress? Types of stress (acute, chronic, eustress, distress) Defining burnout: symptoms, causes, and long-term effects The impact of a 24/7 world on mental health and performance How stress and burnout affect physical health, cognition, and relationships The role of work culture, technology, and societal expectations in stress Module 2: The Physiology of Stress and Burnout Understanding the body's stress response: fight or flight, cortisol, and adrenaline The effects of prolonged stress on the nervous system and health How burnout manifests in the brain and body The difference between stress and burnout: a deeper dive into emotional exhaustion, depersonalisation, and reduced personal accomplishment Module 3: Identifying Personal Stress Triggers and Early Warning Signs Conducting a stress audit: when and where does stress show up? Personal stress triggers: how work, environment, and relationships contribute Warning signs of burnout: physical, emotional, and behavioural red flags Self-assessment: Are you at risk of burnout? Understanding your personal stress responses and coping mechanisms Module 4: Effective Stress Management Techniques Mindfulness and relaxation practices: breathing exercises, meditation, and guided imagery Cognitive reframing: challenging negative thoughts and building resilience Time management and prioritisation: setting boundaries, saying no, and avoiding overwhelm Progressive muscle relaxation: tension release for mind and body Movement and exercise: how physical activity reduces stress Sleep hygiene: strategies for better rest and recovery Module 5: Building Resilience and Preventing Burnout The concept of resilience: bouncing back and growing stronger from adversity Strategies for emotional regulation: staying calm under pressure The role of social support: leaning on peers, mentors, and family Building psychological flexibility: accepting what we can’t change and focusing on what we can Creating work-life boundaries in a 24/7 world: disconnecting from work and technology Cultivating gratitude, positive psychology, and self-compassion in daily life Module 6: Creating a Sustainable Work Culture How leaders can foster a culture of well-being and prevent burnout Encouraging breaks, time off, and restorative work habits Organisational practices that support mental health: workload management, flexibility, and support resources Role of HR and leadership in promoting a healthy work-life balance The importance of feedback, recognition, and regular check-ins to prevent stress escalation Module 7: Personal Action Plan for Stress Management and Burnout Prevention Reflecting on key learnings and takeaways Developing a personal stress management toolkit Building a balanced daily routine that integrates self-care practices Creating a self-care action plan for the next 30 days Accountability partners and follow-up strategies to track progress Final thoughts: Small changes for big impact Delivery Style Interactive and experiential with a mix of individual reflection, small group discussions, and practical exercises Case studies and real-life examples to illustrate stress management strategies Guided relaxation techniques and mindfulness practices Personal assessments and action planning for immediate application Course Materials Provided Stress Management Handbook Personal Stress Audit Worksheet Relaxation and Breathing Exercise Guide Resilience Building Tools and Templates Self-Care Action Plan Template Resource list: Apps, podcasts, and books for stress management Optional Add-ons One-on-one coaching or follow-up sessions to discuss personal stress management strategies Leadership or team coaching to create a stress-resilient culture A series of wellness webinars focused on specific stress-management tools (e.g., sleep hygiene, mindfulness, movement, etc.) Ongoing email support or resource sharing to reinforce learning

Stress Management and Preventing Burnout in a 24/7 World
Delivered in Internationally or OnlineFlexible Dates
Price on Enquiry

Basic Life Support (BLS) & AED (RQF)

By Emergency Medics

Basic Life Support (BLS) and Safe use of AED training

Basic Life Support (BLS) & AED (RQF)
Delivered In-Person in Tipton or UK WideFlexible Dates
£64

Violence and aggression at work (In-House)

By The In House Training Company

This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour. 1 What's happening? Issues around us Risks in context Personal experiences 2 Safety fundamentals Following internal policy and procedure Personal safety and lone working Use of technology 3 Nipping issues in the bud Recognising early warning signs Avoiding causing problems for ourselves 4 Calming - Reaching - Controlling Tips and techniques for potentially calming a situation Reaching and building rapport Accelerants - tips on avoiding accelerating a situation Assertiveness techniques Non-verbal behaviour Active listening and the use of questions and distractions Exploring ways forward and identifying win/wins Avoiding the secondary argument Fogging The 'drama triangle' If all else fails 5 Harassment, stalking and on-line bulling What constitutes harassment and definition of stalking On-line bullying Steps to take 6 Reporting principles Importance of incidence reporting Taking care of us What next?

Violence and aggression at work (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Winning complex B2B sales (In-House)

By The In House Training Company

This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour. 1 What's happening? Issues around us Risks in context Personal experiences 2 Safety fundamentals Following internal policy and procedure Personal safety and lone working Use of technology 3 Nipping issues in the bud Recognising early warning signs Avoiding causing problems for ourselves 4 Calming - Reaching - Controlling Tips and techniques for potentially calming a situation Reaching and building rapport Accelerants - tips on avoiding accelerating a situation Assertiveness techniques Non-verbal behaviour Active listening and the use of questions and distractions Exploring ways forward and identifying win/wins Avoiding the secondary argument Fogging The 'drama triangle' If all else fails... 5 Harassment, stalking and on-line bulling What constitutes harassment and definition of stalking On-line bullying Steps to take 6 Reporting principles Importance of incidence reporting Taking care of us What next?

Winning complex B2B sales (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry
1...456

Educators matching "CALM"

Show all 8
Twist & Bliss Yoga

twist & bliss yoga

5.0(4)

Edinburgh

It is a myth that we must be flexible to do Yoga. We do not arrive to Yoga with perfect bodies. Through breath and mindful movement we move our bodies and our minds toward wholeness and healing, and we learn to  accept ourselves as we are each day.  WHAT IS VINYASA FLOW YOGA? Vinyasa Flow yoga classes are both a physical challenge and a moving meditation. We start with yogic breathwork (pranayama) and warm up our bodies with gentle movements.  We then move into a more rigorous flow where we connect our breath with our movement through various yoga postures.  Modifications are offered for different abilities and those with conditions and injuries.  We then wind down with relaxing postures and deep rest.  In these classes you can expect to build physical strength, balance and stamina.  You will also develop a mindfulness practice and better body awareness.   This is a strength-based style of yoga so expect to sweat. At the end of class, you will leave feeling challenged and energised, yet also calm and centred.  With regular attendance you can expect to feel stronger and more flexible, to have better balance and to learn mindfulness tools to manage stress.  -- Please note: a reasonable level of fitness is required for these classes. You should be able to walk briskly for a mile and go up and down stairs without difficulty. Flexibility is NOT a requirement, rather it is one of the benefits gained by practicing yoga. 😊 After my first yoga class, I was hooked. I felt so calm. My body felt so open, and so tall. For more than 20 years now I have attended yoga classes for fitness, fun and to find a place of peace and respite. It’s helped me through bouts of back, neck, and wrist pain when I worked in IT. Yoga kept me fit during pregnancy and gives me a calming place to go when I need a break from the constancy of motherhood.

T-Yoga

t-yoga

5.0(21)

Portobello

This is my philosophy. There have been times when I might have said yes too quickly but equally, no-one lives forever.. This is why I decided to go for my Yoga teacher training. A passion to learn and to teach. Following a trip to Thailand I got back to my desk in Edinburgh and thought no! No more... And so I did it, and I want to share my journey and musings. MY YOGA JOURNEY I started ballet at a really young age of 2 and fell in love with being free to move and letting my imagination run wild. Often I was found looking at my mum's Iyengar Yoga book and imitating the yoga images over and over. This connection with movement has never left me. Inspired, I studied Performing Arts specialising in Contemporary Dance at De Montfort University, Bedford, and continued to study Community Education at Edinburgh University where I specialised in Community Arts and Youth Work. I found my way to Yoga after going to a gym class during a stressful period of work where I tried Power Yoga. My coordination at first was terrible and I was struggling to keep up with the class but still really enjoyed attending. I then decided to do a beginner class to see if that could help my coordination and balance. At this point Yoga was still a purely physical practice to me. It was not until several years later that I went on a trip to India where I travelled to Kerala and Goa and really started to be drawn to the spiritual and meditative side of Yoga. I got up as early as 6am to do Yoga practice and discovered Ashtanga Yoga. I was hooked. I liked how the physical benefits improved my health and was especially drawn to the chanting and the wonderful philosophy of Yoga. Two years of regular yoga practice later, after attending a Yoga retreat in Granada and a trip to Thailand, I took the leap and signed up to a Yoga teacher training course. This course would become what I felt to be a challenge and reward at the same time, learning and memorising sancript and Yoga philosophy, finding self acceptance and realising that it is ok if you cannot do every single yoga pose. This course has given me real confidence to teach yoga in the community and share this feeling of excitement. YOGA FOR KIDS My style of kids Yoga classes is drawn to delivering fun and creative yoga sessions. Yoga journeys are a vital part of these classes, where kids can nourish their creativity using movement in their body to tell a story while breath work helps the kids feel more calm. Having completed my Kids Yoga Teacher training with Rainbow Kids Yoga in London, I quickly realised how passionate I am about working with kids of all ages to help them reach their full potential. YOGA FOR ADULTS My style of classes is drawn to delivering dynamic sequences with focus on flow and restorative styles of yoga where students can focus on deep relaxation and connection of movement with breath. I love sharing that inner work with others and for them to leave feeling happier at ease and with a smile. I strongly believe that everyone can do yoga in the right supportive environment. I am a registered RYT-200 Yoga Teacher with Yoga Alliance. Having completed my training at Meadowlark Yoga Edinburgh in 2015 my style of yoga is distinctively Ashtanga and Vinyasa Flow influenced. BABY MASSAGE My baby massage courses are about providing quality time between parent and baby, relaxing and enjoying special time together. Parent and baby are introduced to baby massage, loving touch, gentle stretches and songs. I work with you to promote confidence, help you learn how to communicate with your baby and understand their cues of responsiveness in a nurturing and stress free environment.I am a qualified Baby Massage Instructor, having completed my training with the Scottish School of Child and Baby Massage and an accredited Massage Therapist with the Scottish School of Massage where I obtained Diplomas in both, Sport and Remedial Massage as well as Indian Head Massage. PREGNANCY YOGA As a Pregnancy Yoga teacher I am extremely passionate about the holistic mind and body benefits yoga can bring to support women through birth and after. I believe yoga is for everyone and is a great support to help mums to de-stress, connect with others, share our journeys and become part of a community. Pregnancy Yoga classes are a fantastic way to nourish our bodies and physically and emotionally improve our health and wellbeing. I am currently running weekly classes in Pregnancy Yoga where I offer a relaxed and calming space for women to practise and provide practical tools to support women during their pregnancy and birth. MUM & BABY YOGA My style of Post natal Mum & Baby Yoga classes is focused on supporting women after birth. It is a great way to nourish our bodies physically and emotionally, as well as improving health and well being. I especially focuses on breath awareness, building strength and flexibility and creating a safe space for women to bond with their baby. I am currently running weekly classes in Mum & Baby Yoga where I offer a relaxed and calming space for women to practice yoga with their baby and supportive space for women to meet together and share experiences.