919 Business courses in Matlock

Do you hear yourself saying the same thing over and over again? Do you want to bring some new skills to your role? If you have been in a sales role for some time it is easy to fall into a comfortable pattern. This workshop will help you incorporate advanced techniques drawn from NLP, behavioural science and social psychology into your existing skills. This course will help you: Use the consultative sales process to achieve more cross-sales Employ advanced rapport-building skills Assess the buying preferences of a customer Articulate the link between customer goals and needs Identify your customer's needs and wants Use advanced questioning techniques to gather information Resist the temptation to tell when it would be better to ask Identify communication preferences Given various scenarios, present a product to the explicit need of a customer Appreciate the impact of the language used during this stage of the sale and decide what language is appropriate with a variety of customers Handle objections positively Close the sale or gain commitment to further action 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Understanding yourself and your customers Personal communication style and what this means in a sales situation Wants versus needs What motivates people to buy Using social media tools such as LinkedIn Managing your portfolio to maximise sales Preparing to sell 3 The sales process Overview of the consultative sales process Review personal strengths and weaknesses as a salesperson Habits of top-performing sales people Common pitfalls Articulate sales goals 4 Building rapport 11 decisions that customers make in the first 9 seconds Spotting buyer communication preferences Building rapport with a wide variety of customers Dealing with emotions Keeping control 5 Questioning and listening Assumptions and how they trip us up Structured questioning Looking for cross-sales Honing your listening skills Identifying buyers' motivation Using summaries to move the customer forward 6 Presenting products and services to customers Choosing the right time to present Using features, advantages and benefits Tailoring your presentation of products and services to match buyer preferences and motivations 7 Gaining commitment When to close Dealing with difficult customers 5 things to avoid when handling a customer objection 8 Managing your business The link between service and sales Using customer surveys Winning back lost business 9 Putting it all together Skills practice Personal learning summary and action plans

Introduction to Agile and Scrum: In-House Training This half-day course provides an overview of Agile principles and mindset, and the Scrum framework as a key Agile approach. It will provide you with the key benefits of an Agile approach, and its differences with the traditional Waterfall method. Lastly, as Agile is looked upon more frequently as an alternative delivery method, you will review situations where Agile can be adapted outside of software development, where it is most commonly used. What you will Learn At the end of this program, you will be able to: Explain the basics and benefits of using an Agile approach Describe the Scrum framework, its events, artifacts and roles and responsibilities Illustrate Agile approaches outside of Software Development Getting Started Introduction Course structure Course goals and objectives Agile Introduction What is Agile? Agile Benefits Agile Methods Overview of Scrum Scrum Overview Scrum Events Scrum Artifacts Scrum Roles Definition of Done Agile Approaches Outside of Software Development Agile in other environments Product Development Course Development Marketing Agile Project Candidates Summary What Agile is not... Concerns and Pitfalls

This half day course is designed to help participants in the voluntary and community sector to monitor and evaluate the work of their organisation effectively and ensure that their working practices are robust and fit for purpose. It can also be relevant to those staff in statutory agencies who work on community projects.

This half day or whole day course is designed around a project planning workbook that will provide participants with questions and practical advice to ensure that a project is well thought-out and practical, with clear aims and objectives. It will also help to ensure that if you are applying for project funding that you have answers to all the likely questions you will be asked. The half day course will cover the basics and ensure that the most important areas of project planning are addressed. The course could be extended to a whole day, covering all the areas and offering time for participants to complete the majority of the work book. The course would be suitable for anyone who is planning a project or who needs to re-focus a project that is not working effectively.

Craft workshop using a variety including glass cutting along with designing with dichroic glass elements to make sparkling glass jewellery. Fused Glass Workshop – Glitzy Glass Jewellery I want to share my 15+ years of experience with you. This fused glass workshop is held at my Derbyshire studio and gallery space in the middle of Wirksworth, near Matlock. About this fused glass workshop Everyone loves sparkle and this workshop is perfect for making wearable art for yourself or to give as give away as gifts. After a brief introduction to how to work safely with glass, I will teach you the technique of cutting and layering sheet glass to produce your own unique creations. The process of cutting is a skill that takes time to develop but wonderful designs can be built from basic shapes. No experience necessary, just an understanding that you might not be “perfect” straight away. I’m told I make it look easy, but I’ve been doing it, almost daily, for 15 years! Produce a range of unique jewellery using specialist glass called Dichroic Glass, a rainbow of colours and a myriad of decorative inclusions, you will design and make jewellery pieces including pendants, earrings, cufflinks and brooches. Your creations will need to be fired, cleaned and finished by Stevie so will be ready in around three weeks. The materials cost will enable you to make at least 3 (maybe 4) pieces in the time, maybe more depending on your chosen designs and how quickly you work. Please don’t hesitate to contact me to discuss any queries you may have, big or small and make sure to find me on Instagram and facebook to keep up to date with all the sparkles and to see images of previous students work. Here is a photo album for Glitzy Glass Jewellery. Book with friends or come on your own for a supportive and fun creative fused glass workshop experience. All fused glass workshop attendees receive a 10% discount on purchases from the gallery shop on the day, just a little way I can say thank you for joining me! Things to bring with you: A bottle of water or travel cup of coffee/tea An apron or old clothes so you don’t have to worry about getting glue or little bits of glass on them An open mind and willingness to experiment Booking When booking make sure your email address is correct at checkout as I will email you any further information needed for the workshop. Please also include a contact phone number in the unlikely event that I need to cancel a workshop at short notice. Venue: Create Space Studio & Gallery, 27 Market Place, Wirksworth, Matlock DE4 4ET Currently, my studio doesn’t currently have a working w.c. I am chasing a plumber for on this but don’t know when it will be sorted. I feel I need to warn you but there are public facilities and plenty of nearby cafés and pubs that are happy to get a little extra business in exchange for use of their washroom facilities. Workshop T&Cs: Please read through the Terms & Conditions for Glass Fusing Wo6rshops and Courses that are booked here online. When you book a place you are agreeing to the following terms and conditions. Bookings and cancellations Bookings – If you can not attend a workshop, for what ever reason, please contact Stevie as soon as possible. Firstly we will work together to transfer your place onto another day, suitable for your needs. Another option is for you to offer your place out to a friend or family member. If this is not possible and your cancellation has been more less than 21 days in advance of the event, a refund can be offered. If your cancellation has been made less than 21 days before the event and you can not transfer onto a future date, every effort will be made to fill your place, from further advertising and/or the reserves list. If your space can not be filled by another attendee and you are unable to arrange a replacement yourself unfortunately, no refund can be offered. In the unlikely event that Stevie has to cancel a class, you will be offered either a full refund or a transfer to another date. As much notice as possible will be given, however, Stevie cannot be held responsible for your travel or accommodation costs. Accessibility Accessibility – Workshops at Create Space, Wirksworth: Entrance to the Studio Gallery has 2 stone steps. The workshop table is fixed and also up one step, the main table is high, you will be stood or sat on a tall chair.  Please contact Stevie for information about the suitability of her courses for ages and abilities before booking. Health & Safety Stevie reserves the right to exclude any student we feel may be a danger to themselves or other students.

Level 2 Food Safety and Hygiene in Catering Course

With over 140 clients, from FTSE 100 companies to small SMEs, from publishing to transport services, from central Government to Parish Council, we are well placed to provide GDPR consultancy services to all businesses, local authorities and charities.

Nowadays not only do we rely on our commercial and sales staff to hit that bottom line but we expect our engineers and project teams to play their part too - not only through their engineering and management skills but by behaving in a commercially minded way in their dealings with their counterparts in customer or supplier organisations. This means understanding, amongst other things, the issues surrounding the commencement of work ahead of contract, having a clear contract baseline, recognising the broader implications of contract change, the need for timeliness and the consequences of failing to meet the contracted timetable. This practical one-day programme has been designed specifically to give engineers, project staff and others just that understanding. The course is designed principally to provide engineers and project staff with an appreciation of contractual obligations, liabilities, rights and remedies so that they understand the implications of their actions. It is also suitable for business development staff who are negotiating contracts on behalf of the business. The main focus of the day is on creating an awareness of when a situation may have commercial implications that would harm an organisation's business interests if not recognised and handled appropriately and how taking a positive but more commercial approach to those situations can lead to a more positive outcome for the business. As well as providing an understanding of the commercial imperatives the day also focuses on specific areas affecting engineers and project staff, such as the recognition and management of change, the risks when working outside the contract and managing delays in contracts. The course identifies the different remedies that may apply according to the reasons for the delay and provides some thoughts on pushing back should such situations arise. On completion of this programme the participants will: appreciate the need for contractual controls and will have a better understanding of their relevance and how they can be applied, particularly the issues of starting work ahead of contract, implementing changes and inadvertently creating a binding contract by their behaviour; have gained an understanding of the terminology and procedural issues pertaining to contracting within a programme; and be more commercially aware and better equipped for their roles. 1 Basic contract law - bidding and contract formation Purpose of a contract Contract formation - the key elements required to create a legally binding agreement Completeness and enforceability Express and implied terms Conditions v warranties The use of, and issues arising from, standard forms of sale and purchase Use of 'subject to contract' Letters of intent Authority to commit 2 Change management Recognising changes to a contracted requirement Pricing change Implementation and management of change 3 Key contracting terms and conditions By the end of this module participants will be able to identify the key principles associated with: Pricing Getting paid and retaining payment Cashflow Delivery and acceptance Programme delaysExamining some reasons for non-performance...Customer failureContractor's failureNo fault delays ... and the consequences of non-performance: Damages claimsLiquidated damagesForce majeureContinued performance Waiver clauses and recent case law Use of best/reasonable endeavours Contract termination 4 Warranties, indemnities and liability Express and implied warranties Limiting liability 5 Protection of information Forms of intellectual property Background/foreground intellectual property Marking intellectual property Intellectual property rights Copyright Software Confidentiality agreements Internet

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Craft workshop using a variety of pre-cut glass materials including rods, frit and frit balls to transform into your choice of a bowl, hanging or free standing wave form. Fused Glass Workshop – Flower Garden Designs I want to share my 15+ years of experience with you. This fused glass workshop is held at my Derbyshire studio and gallery space in the middle of Wirksworth near Matlock. About this fused glass workshop Whether you create a design inspired by wild flower gardens, fields of Poppies, a layer of Bluebells or hills covered in Heather you’ll enjoy playing with glass shapes and textures to create your own abstract and colourful creation. Choose from 3 options of pre cut glass bases and create either a bowl, sculptural wave or hanging panel. Round Bowl – approx. 17cm. Wave – approx. 32cm across x 7 tall. Round Hanging – approx. 18cm Get making by snapping glass rods, sprinkling crushed glass frit and place frit balls for your colourful flower blooms. The main thing to remember is to have fun! You will play with different types of decorative glass elements and learn a little about how the kiln firing will change them. Simply complete your design during the session and leave it at the studio for me to fire, finish and clean up for you. We will make arrangements to pick up a few weeks later or I can post your finished piece at cost. I will talk through all the Health & Safety in the session but I want you to know now, you will be handling precut glass pieces, they have pointy ends but with the right handling, they won’t hurt you. Recommended for ages 13+, all under 16s to be accompanied by a paying adult. Please don’t hesitate to contact me to discuss any queries you may have, big or small and make sure to find me on Instagram and facebook to keep up to date with all the sparkles and to see images of previous students works. Photos shown here (and on my facebook page) are previous students makes. Book with friends or come on your own for a supportive and fun creative fused glass workshop experience. All fused glass workshop attendees receive a 10% discount on purchases from the gallery shop on the day, just a little way I can say thank you for joining me! Things to bring with you: A bottle of water or travel cup of coffee/tea An apron or old clothes so you don’t have to worry about getting glue or other materials on them Pictures or images that inspire you An open mind and willingness to experiment Booking When booking make sure your email address is correct at checkout as I will email you any further information needed for the workshop. Please also include a contact phone number in the unlikely event that I need to cancel a workshop at short notice. Venue: Create Space Studio & Gallery, 27 Market Place, Wirksworth, Matlock DE4 4ET Currently, the washroom facilities in the studio shop aren’t the best, they probably won’t ever be perfect but I do have a working w.c and sink now, just behind a curtain. I would still recommend considering supporting one of the independent cafés, restaurants and pubs who would welcome some extra business in return for a comfort break. Workshop T&Cs: Please read through the Terms & Conditions for Glass Fusing Workshops and Courses that are booked here online. When you book a place you are agreeing to the following terms and conditions. Bookings and cancellations Bookings – If you can not attend a workshop, for what ever reason, please contact Stevie as soon as possible. Firstly we will work together to transfer your place onto another day, suitable for your needs. Another option is for you to offer your place out to a friend or family member. If this is not possible and your cancellation has been more less than 21 days in advance of the event, a refund can be offered. If your cancellation has been made less than 21 days before the event and you can not transfer onto a future date, every effort will be made to fill your place, from further advertising and/or the reserves list. If your space can not be filled by another attendee and you are unable to arrange a replacement yourself unfortunately, no refund can be offered. In the unlikely event that Stevie has to cancel a class, you will be offered either a full refund or a transfer to another date. As much notice as possible will be given, however, Stevie cannot be held responsible for your travel or accommodation costs. Accessibility Accessibility – Workshops at Create Space, Wirksworth: Entrance to the Studio Gallery has 2 stone steps. The workshop table is fixed and also up one step, the main table is high, you will be stood or sat on a tall chair.  Please contact Stevie for information about the suitability of her courses for ages and abilities before booking. Health & Safety Stevie reserves the right to exclude any student we feel may be a danger to themselves or other students.