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In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Welcome to the Introduction to Blogging Course! In today's digital age, blogging has become an essential skill, offering immense value both personally and professionally. Blogging allows you to express your thoughts, share your expertise, and connect with a global audience. Learning blogging is crucial as it enhances your ability to communicate effectively online, a key asset in the modern world. This Introduction to Blogging course will equip you with the skills to create engaging content, optimize your blog for search engines, and build a loyal audience. Proficiency in blogging can significantly boost your career prospects, especially in the UK, where digital content roles are on the rise. Bloggers in the UK can earn an average salary of £30,000 to £40,000 annually. The blogging industry is thriving, with a growth rate of around 12% annually, highlighting the increasing demand for skilled bloggers. By mastering blogging, you can open doors to diverse job opportunities, from content creation to digital marketing. Enroll now and take the first step towards a rewarding blogging career! Key Features: CPD Certified Introduction to Blogging Course Free Certificate from Reed CIQ Approved Introduction to Blogging Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Blogging Module 02: Strategizing Your Blogging Path Module 03: Creating Engaging Content Module 04: Designing Your Blog and Enhancing User Experience Module 05: Bloggers' Guide to Search Engine Optimization (SEO) Module 06: Building Your Blog's Audience Module 07: Strategies for Blog Monetization Module 08: Tracking Analytics and Performance Module 09: Ethical and Legal Considerations in Blogging Learning Outcomes: Master captivating content creation for sustained audience engagement. Design blogs for optimal user experience and aesthetic appeal. Navigate SEO intricacies to boost your blog's online visibility. Grow your blog audience strategically through proven techniques. Unlock monetisation strategies that turn passion into profit ethically. Analyse and enhance blog performance with advanced analytics insights. CPD 10 CPD hours / points Accredited by CPD Quality Standards Introduction to Blogging 2:17:31 1: Module 1: Introduction to Blogging Preview 09:43 2: Module 2: Strategizing Your Blogging Path 17:26 3: Module 3: Creating Engaging Content 15:51 4: Module 4: Designing Your Blog and Enhancing User Experience 16:38 5: Module 5: Bloggers' Guide to Search Engine Optimization (SEO) 13:53 6: Module 6: Building Your Blog's Audience 21:43 7: Module 7: Strategies for Blog Monetization 17:27 8: Module 8: Tracking Analytics and Performance 14:21 9: Module 9: Ethical and Legal Considerations in Blogging 08:29 10: CPD Certificate - Free 01:00 11: Leave A Review 01:00 Who is this course for? This Introduction to Blogging course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Introduction to Blogging. Moreover, this course is ideal for: Aspiring bloggers hungry for digital influence and audience growth. Content creators seeking to monetise their passion ethically. Digital marketers aiming to sharpen their blogging arsenal. Entrepreneurs wanting to elevate brand presence through compelling blogs. SEO enthusiasts eager to master the intricacies of blog optimisation. Requirements There are no requirements needed to enrol into this Introduction to Blogging course. We welcome individuals from all backgrounds and levels of experience to enrol into this Introduction to Blogging course. Career path After finishing this Introduction to Blogging course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Introduction to Blogging are: Content Writer - £20K to 35K/year. SEO Specialist - £22K to 40K/year. Digital Marketing Manager - £30K to 55K/year. Social Media Manager - £25K to 45K/year. Copywriter - £25K to 40K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

This Project Management course was designed for job seekers and those who are already employed in a company. It fulfils the majority of your project management and administration needs. The Project Management course covers everything you will need to succeed as a project manager. It also covers several aspects of global project management. This is a hands-on course that will teach you about project management from various perspectives. This course will teach you how to effectively manage any project, no matter how large or small. This Project Management course provides you with a thorough theoretical as well as practical understanding of project management. It explains how to use various tools and methods and evaluate various plans, such as communication, time, budget, efficiency, and risk plans. This course is ideal for you if you want to succeed in this field. Learning Outcomes You will be able to do the following at the end of the course: Recognize project management's technology and vocabulary. Demonstrate project preparation, execution, and close-out abilities. List the strengths, credentials, and abilities of a professional project manager. Discuss project management best practices. Determine the best methods and methodologies for project management. Create a project charter and define the project. Build and record clear and efficient project specifications. Organize the project team and cultivate constructive relationships with stakeholders. Estimate project costs and evaluate project outcomes. [ Note: Free PDF certificate as soon as completing the course ] Detailed Course Curriculum of this *** Project Management *** Module 01: Introduction to Project Management Module 02: Project Life-Cycle Module 03: Factors for Project Success or Failure Module 04: Project Feasibility Analysis and Project Selection Module 05: Project Execution and Control Module 06: Quality Management Module 07: Managing Conflict Module 08: Cost Management Module 09: Time Management Module 10: Project Risk Management Module 11: Project Procurement Management Module 12: Project Change Management Module 13: Communication Management Module 14: Project Integration Management Module 15: Scope Management Module 16: Managing Project Closure Module 17: International Project Assessment Method After completing each module of the Project Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Project Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Project Management course for anyone who wants to improve their project-management skills and try their hand at it. People who work in the following fields will benefit from this course: Project Manager Project Supervisor Project Analyst Project Assistant Project Coordinator Project Management Support Project Consultant Project-Management Assistant Project-Management Officer Requirements Students who intend to enrol in this Project Management course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Project Management Course offers a wide range of career opportunities, including: Assisting with a project Co-ordinator of the project Help with the project-management Analyst for Projects, Coordinator of the Project Certificates Certificate of completion Digital certificate - Included

Project Management: Project Management This Project Management course was designed for job seekers and those who are already employed in a company. It fulfils the majority of your project management and administration needs. The Project Management course covers everything you will need to succeed as a project manager. It also covers several aspects of global project management. This is a hands-on course that will teach you about project management from various perspectives. This Project Management course will teach you how to effectively manage any project, no matter how large or small. This Project Management course provides you with a thorough theoretical as well as practical understanding of project management. It explains how to use various tools and methods and evaluate various plans, such as communication, time, budget, efficiency, and risk plans. This Project Management course is ideal for you if you want to succeed in this field. Courses included with this Project Management Course Course 01: APM Project Management Course 01: Construction Project Management Course 02: Property Management Others Included in this Project Management Course Free 03 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate will provide as soon as completing the Project Management course] Project Management: Project Management Industry Experts Designed this Project Management course into 17 detailed modules. Assessment Method of Project Management After completing each module of the Project Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification of Project Management After completing the MCQ/Assignment assessment for this Project Management Course, you will be entitled to a Certificate of Completion from Training Tale. It will also be sent to you through a courier for £13.99. Who is this course for? Project Management: Project Management This course is for anyone who wants to improve their project management skills and try their hand at it. Requirements Project Management: Project Management There is no specific requirement to enrol for this Project Management Course. However, you need to be over 16. Career path Project Management: Project Management Certificates Certificate of completion Digital certificate - Included

The relevant industry experts developed this Interview Skills - Achieve Own Job Goals course. Searching for a job can be exciting; it can also be fraught with anxiety and discomfort due to change and the unknown. Whether you are already in the midst of a job search or are considering one, this Interview Skills - Achieve Own Job Goals course will provide you with the skills necessary to identify and apply for suitable jobs, as well as to prepare for and conduct yourself in a job interview. The job market today is not what it was even five years ago. Knowing where to go, who to talk to, and what opportunities are available will help you transition from someone who fantasizes about having a job to someone who has the job they've always wanted. The purpose of this Interview Skills - Achieve Own Job Goals course is to help you determine your skillset, the type of work that is important and realistic to include in your search, and how to get started. Learning Outcomes After completing this Interview Skills - Achieve Own Job Goalscourse, the learner will be able to: Learn how to identify achievable job goals. Gain a thorough understanding of the key qualities required for employment from an employer's perspective. Know the different types of CVs and cover letters used to apply for jobs. Know how to identify suitable job opportunities and apply for them. Understand how to prepare for an interview. Understand how to conduct yourself in an interview situation. Know how to reflect on your own performance following an interview situation. Why Choose Interview Skills - Achieve Own Job Goals Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Assessment Method After completing each module of the Interview Skills - Achieve Own Job Goals, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. **Interview Skills - Achieve Own Job Goals** Detailed Curriculum of Interview Skills - Achieve Own Job Goals [Bundle Course 1] Module 01: Preparing to Achieve Own Job Goals Understand how to identify achievable job goals Understand the key qualities required for employment from an employer perspective Be able to identify own employability skill Module 02: Promoting Yourself and Preparing for a Job Interview Know the different types of CV and cover letter used to apply for jobs Understand where and how to search for jobs Be able to identify suitable job opportunities and apply for them Understand how to prepare for an interview Be able to conduct self in an interview situation Be able to reflect on own performance following an interview situation [Bundle Course 2] Module 01: Workplace Stress Define Workplace Stress The Most Important Factors Influencing Workplace Stress The Fallout of Workplace Stress Module 02: Rational and Irrational Beliefs Rational Emotive Behaviour Therapy Define Rational Thinking & Irrational Thinking The Origin of Irrational Thinking The Silver Lining Irrational Core Beliefs Acceptance Module 03: The ABC Framework of REBT Situation Disputing Module 04: Cognitive Therapy (CT) Cognitive Therapy (CT) Cognitive Errors Negative Automatic Thoughts (NATs) and Dysfunctional Beliefs Recognizing Our Dysfunctional Beliefs Example Recapitulation of CT and REBT Module 05: Cognitive Behavioural Therapy (CBT) in the Workplace How Can (CBT) Techniques Help Us in the Workplace? Situations That We Face at Work Which May Cause Stress The Advantages of Cognitive Behavioural Therapy in the Workplace Cognitive Behavioural Therapy (CBT) for Us Module 06: Conclusion Conclusion Module 07: Identifying and Challenging Distorted Negative Thoughts Exercise 1: Lost Your Job Exercise 2: Failed in Your Job Interview Exercise 3: Not the All-Rounder Exercise 4: Feeling Inferior Exercise 5: Mundane Work Exercise 6: Being Laughed At Exercise 7: The Boss Is Dumping His Work on You Exercise 8: Feel Incompetent Exercise 9: Can't Stand Up for Yourself Exercise 10: Boss Does Not Like You Exercise 11: Failed to Do What You Had Planned Exercise 12: Lack Common Sense Exercise 13: You Help Others but They Don't Help You Exercise 14: Feeling Inferior Exercise 15: Never Speak Up at Meetings Exercise 16: Never Speak Up at Meetings (This Time for a Different Reason) Exercise 17: Never Speak Up at Meetings (For Yet Another Reason) Exercise 18: Complaint Against You Exercise 19: Impress the Chairman Exercise 20: A Disastrous Day Exercise 21: Interview After-Effects Exercise 22: Anxiety Jitters at Presentations Exercise 23: Not Popular Exercise 24: Ethical Dilemma [Bundle Course 3] Module 01: Difficult People and Their Difficult Behaviour Introduction Openly Hostile, Aggressive Behaviour Disguised Hostility: Passive-Aggressive Behaviour Passive Behaviour Module 02: Communicating With Difficult People Introduction Minimal Encouragers Reflective Listening Questions About Feelings Non-Verbal Communication Talking to Difficult People Module 03: Standing Up to Difficult People Introduction How to be Assertive Building the Confidence to be More Assertive Choosing How to Respond Module 04: A Quick Guide to the Seven Classically Difficult Types Hostile, Aggressive, Belligerent and Offensive Complainer, Grouches and the Sourpuss The Silent Unresponsive and the Quiet Ones The Super Agreeable: A Bit Like a Spaniel Puppy The Negativist The Know-All The Indecisive, The Ditherer, The Hesitant Module 05: Dealing with Bosses Who Drive You Barmy Introduction Mr Angry Never Let Them See You Sweat Module 06: Colleagues to Throttle Introduction Competition Crazy Rivals, Antagonists and Getting Personal It Is Always the Quiet Ones Module 07: Dealing With Impossible People Impossible People Critical, Impossible-to-Please Impossible People Persistently Negative Impossible People Drama Queens Self-Centred Impossible People Bullies How to Deal with Impossible People Module 08: The Temper Tantrum Type How to Spot a Temper Tantrum Type How Did Temper Tantrum Types Get That Way? How to Avoid Temper Tantrum Types Getting Temper Tantrum Types to Act Their Age Who is this course for? **Interview Skills - Achieve Own Job Goals** The Interview Skills - Achieve Own Job Goals is ideal for anyone who wants to learn how to apply for the job they want. Requirements **Interview Skills - Achieve Own Job Goals** There are no specific requirements for this Interview Skills - Achieve Own Job Goals Course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Take on a journey through the dynamic realm of aviation infrastructure with our comprehensive course. Unveil the intricate tapestry that weaves together the core concepts of airport management, a tapestry that extends far beyond the runway. Imagine immersing yourself in a world where each module serves as a gateway to understanding the pulse of passenger terminal operations, ensuring seamless journeys for those who traverse the skies. Key Features: This Aviation Infrastructure Administration and Management Course Includes: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access You'll be equipped with the expertise to master optimal timing and scheduling practices, orchestrating a harmonious symphony of arrivals and departures that dance to the beat of precision. As you delve deeper, unravel the secrets of efficient freight management, where the tiniest delay can have a domino effect across the aviation landscape. Tackle challenges head-on, from the buzz of aviation noise to the intricate dance with climate influences and weather management. Picture yourself at the forefront of sustainable practices, implementing strategies that echo through the corridors of airport operations. Elevate your understanding of security measures to new heights, ensuring the safety of the skies. Navigate the expansive horizons of aviation expansion, where each decision shapes the future of this ever-evolving industry. Join us on a transformative journey, where knowledge takes flight, and your expertise becomes the guiding force behind the seamless operations of the aviation world. Course Curriculum Aviation Infrastructure Administration and Management Module 01: Exploring Airport Management Concepts Module 02: Effective Customer Service Strategies Module 03: Oversight of Passenger Terminal Operations Module 04: Elements of Airport Infrastructure Module 05: Optimal Timing and Scheduling Practices Module 06: Efficient Freight Management Module 07: Addressing Aviation Noise Challenges Module 08: Climate Influence and Weather Management Module 09: Sustainable Practices in Airport Operations Module 10: Enhancing Security Measures Module 11: Navigating Aviation Expansion Learning Outcomes: Aviation Infrastructure Administration and Management Analyse key concepts in airport management for effective administration strategies. Apply customer service techniques to enhance the passenger experience at airports. Demonstrate oversight skills in managing passenger terminal operations efficiently. Identify and evaluate elements crucial to the functioning of airport infrastructure. Implement optimal timing and scheduling practices in aviation operations. Address aviation noise challenges and mitigate their impact on airport operations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Aviation Infrastructure Administration and Management 57:00 1: Module 01: Exploring Airport Management Concepts 06:00 2: Module 02: Effective Customer Service Strategies 04:00 3: Module 03: Oversight of Passenger Terminal Operations 05:00 4: Module 04: Elements of Airport Infrastructure 06:00 5: Module 05: Optimal Timing and Scheduling Practices 06:00 6: Module 06: Efficient Freight Management 06:00 7: Module 07: Addressing Aviation Noise Challenges 04:00 8: Module 08: Climate Influence and Weather Management 04:00 9: Module 09: Sustainable Practices in Airport Operations 05:00 10: Module 10: Enhancing Security Measures 05:00 11: Module 11: Navigating Aviation Expansion 05:00 12: CPD Certificate - Free 01:00 Who is this course for? Aviation Infrastructure Administration and Management Airport managers seeking advanced insights into aviation infrastructure administration. Aviation professionals aiming to enhance customer service and operational efficiency skills. Individuals involved in passenger terminal operations and oversight roles. Freight management personnel interested in optimising air cargo logistics. Environmental enthusiasts keen on sustainable airport practices and climate management. Career path Aviation Infrastructure Administration and Management Airport Operations Manager Customer Service Manager in Aviation Passenger Terminal Operations Supervisor Airport Infrastructure Analyst Aviation Environmental Compliance Specialist Security Measures Coordinator in Aviation Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unleash your potential and empower others with the Fundamental Qualities of a Coach course. This transformative program combines personal development coach, positive psychology, and effective coaching methods to equip you with the essential skills needed to make a positive impact on individuals and organisations. Explore the key aspects of coaching and mentoring, ethical considerations, and the fundamental qualities that define a great personal development coach. Gain valuable insights into life coaching methods, spiritual life coaching, NLP, cognitive behavioral therapy, and much more. Unlock your true potential as a personal development coach and embark on a rewarding journey of personal and professional growth. Learning Outcomes: Understand the foundational principles of personal development coaching and positive psychology Acquire the knowledge and skills necessary to become an effective personal development coach and mentor Explore the ethical aspects of coaching and mentoring and uphold professional standards Master the fundamental qualities that define a successful personal development coach and build strong relationships with clients Develop proficiency in various coaching methods, including life coaching and spiritual life coaching Harness the power of NLP, cognitive behavioural therapy, and effective communication skills to drive positive change as a personal development coach. The Fundamental Qualities of a Coach course is designed to provide a comprehensive understanding of coaching and its transformative potential. Delve into the intricacies of personal development coaching and positive psychology to cultivate a solid foundation. Explore the modules on coaching and mentoring, where you'll learn how to guide individuals towards their goals, unlock their potential, and support their personal growth. Gain insights into the ethical considerations surrounding coaching relationships and learn how to maintain professionalism and integrity throughout your practice. Discover the essential qualities that set outstanding coaches apart from the rest. Dive into the module dedicated to fundamental qualities, where you'll explore the traits and characteristics that define a successful coach. From empathy and active listening to effective goal setting and accountability, you'll develop the skills needed to establish strong connections and facilitate meaningful change. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring coaches seeking to embark on a fulfilling career in personal development Professionals in human resources, leadership, or management roles looking to enhance their coaching skills Therapists, counsellors, or psychologists interested in integrating coaching techniques into their practice Individuals passionate about personal growth and helping others unlock their potential Career path Personal Development Coach: £25,000 - £45,000 per annum Executive Coach: £35,000 - £80,000 per annum Leadership Coach: £30,000 - £70,000 per annum Career Coach: £25,000 - £50,000 per annum Wellness Coach: £20,000 - £40,000 per annum

What's New in Microsoft Project 2016? What's New in Microsoft Project 2016? What's new in Microsoft Project 2016? Project 2016 has all the functionality and features you're used to, and some added enhancements and new features. We will provide you an explanation and demonstrations of top new features you'll find in Project 2016, including: More flexible timelines, which allows you to leverage multiple timelines to illustrate different phases or categories of work. You can also set the start and end dates for each timeline separately. We will preview the Resource Engagement that allows for better control over resource scheduling (Note this will only work if you're using Project Professional 2016 connected to Project Online). We will explain how to do things quickly with Tell Me, which is a text field where you can enter words and phrases related to what you want to do next and quickly get to features you want to use or actions you want to perform. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.