22846 Business courses in Cardiff delivered Online

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

Facilities management professionals are responsible for services that support business. Their roles can cover management of a wide range of areas including health and safety, risk management, business continuity, procurement, sustainability, space planning, energy, property and asset management. They are typically responsible for activities such as catering, cleaning, building maintenance, environmental services, security and reception. The Level 5 qualifications will provide the skills needed to complete complex tasks and take on responsibility for planning and delivering solutions while developing your specialised knowledge of the profession. It is for you if you are at a middle or senior management level and responsible for more complex functions, or if you are aspiring to these roles and looking to stretch and develop.

Dive deep into the vibrant world of retail, where operations and strategy intertwine to create successful business narratives. 'Retail Operations Management: Running a Successful Business' is a meticulously curated course designed to unveil the secrets behind thriving retail businesses. From the intricacies of procurement and merchandising to the nuances of consumer behaviour and brand management, this course covers it all, ensuring learners emerge with a comprehensive understanding of retail operations. Learning Outcomes Gain an in-depth understanding of the various aspects of retail operations and strategy development. Learn the principles of procurement, merchandising, and effective pricing strategies. Understand the role of consumer behaviour in shaping retail strategies and decisions. Acquire knowledge on managing multiple retail channels, brand management, and the importance of store location. Familiarise oneself with the Consumer Rights Act and health & safety guidelines pertinent to retail stores. Why buy this Retail Operations Management: Running a Successful Business? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Retail Operations Management: Running a Successful Business there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Retail Operations Management: Running a Successful Business for? Aspiring retail managers and leaders keen to sharpen their operational insights. Business owners looking to delve deeper into the dynamics of the retail industry. Marketing professionals in the retail sector aiming to understand consumer behaviour and brand management better. Supply chain enthusiasts wanting a deeper dive into the retail perspective. Anyone interested in the nuances of retail operations and looking to make an informed career choice. Prerequisites This Retail Operations Management: Running a Successful Business does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Retail Operations Management: Running a Successful Business was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Retail Manager: £24,000 - £40,000 Procurement Specialist: £30,000 - £50,000 Merchandising Manager: £25,000 - £45,000 Brand Manager: £30,000 - £55,000 Supply Chain Coordinator: £22,000 - £37,000 Store Health & Safety Officer: £20,000 - £35,000 Course Curriculum Module 01: An Overview of Retail Operations An Overview of Retail Operations 00:15:00 Module 02: Strategy Development in Retail Strategy Development in Retail 00:10:00 Module 03: Procurement and Merchandising in Retail Procurement and Merchandising in Retail 00:13:00 Module 04: Pricing Strategies in Retail Pricing Strategies in Retail 00:19:00 Module 05: Supply Chain Management in Retail Operations Supply Chain Management in Retail Operations 00:09:00 Module 06: Importance of Consumer Behaviour Importance of Consumer Behaviour 00:07:00 Module 07: Retail Location Selection Retail Location Selection 00:11:00 Module 08: Supplier Negotiation Skills Supplier Negotiation Skills 00:07:00 Module 09: Essential Management and Leadership Skills Essential Management and Leadership Skills 00:11:00 Module 10: Managing Multiple Retail Channels Managing Multiple Retail Channels 00:15:00 Module 11: Brand Management in Retail Brand Management in Retail 00:10:00 Module 12: Retail Store Health & Safety Guidelines Retail Store Health & Safety Guidelines 00:11:00 Module 13: Consumer Rights Act Consumer Rights Act 00:11:00

This course is the appropriate choice for individuals who are planning to start their own pet sitting business. Learn about Legal Requirements, Pet Transport, Marketing, and Pet Sitting.

This workshop covers the five main types of payment for exports, from advance payment to open account. It includes the use of Bills of Exchange with and without documents

Source of funds and source of wealth are two important verification steps a firm can take to identify potential money laundering activities or other financial crime. The Money Laundering Regulations 2017 (MLR 2017) require firms, where necessary, to scrutinise the source of funds of a transaction to ensure they are consistent with their knowledge of the customer, their business and risk profile. In addition, where a matter is considered to be higher risk and therefore subject to enhanced due diligence, firms must also investigate the client’s overall source of wealth. Law firm staff must be able to differentiate between source of funds and source of wealth, having knowledge of how to verify each and identify any anomalies that do not align with their understanding of the client or the matter. Staff must have the knowledge and confidence to challenge clients and seek further clarification where the source may be unclear or highlight concerns. A number of firms who failed to sufficiently identify the source of funds and/or source of wealth have recently been fined by the SRA. In the year August 2024 to July 2025, fines in excess of £475,000 were recorded for AML breaches that included source of funds and source of wealth failings. This course will assist fee earners and support staff in understanding the difference between source of funds and source of wealth, enabling them to capably identify and verify funds in a matter. Where the SRA has found failings at firms in respect of source of funds or source of wealth, it has almost unanimously also found shortcomings in other areas of AML compliance. Where concerns are raised regarding a firm’s compliance with any aspect of the MLR 2017, the SRA will probe further and look into all areas of AML compliance. For information about DG Legal’s full range of AML training courses, please visit: https://dglegal.co.uk/training/upcoming-premier-training-courses/. Target Audience This online course is suitable for staff of all levels, from support staff to senior partners. Resources Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Paul Wightman, Consultant, DG Legal A qualified barrister, Paul graduated in Law from Birmingham University and was called to the Bar in 1994. He subsequently spent almost 20 years working for the Law Society of England and Wales, initially within the Office for the Supervision of Solicitors, then the Legal Complaints Service (LCS), and ultimately the Solicitors Regulation Authority (SRA). Paul is adept at undertaking audits and providing succinct reports on areas for improvement and can assist firms with advice on all aspects of SRA compliance and Anti-Money Laundering procedures.

Stepping into the realm of B2B sales? Prepare to delve deep into the intricate world of 'B2B Sales & Marketing Strategies: Winning in Business-to-Business Sales'. This course unravels the mysteries behind understanding B2B buyers and lays a foundation to construct impactful marketing strategies. Delve into the art of aligning sales with marketing, building robust sales teams, and mastering lead generation. The latter modules accentuate essential sales techniques, proficient management strategies, and the importance of customer relationships. Ready to conquer global B2B sales? We've got you covered. Join us and get ahead in the competitive B2B sales sphere! Learning Outcomes Comprehend the fundamentals of B2B sales and marketing. Identify and understand the unique needs and behaviours of B2B buyers. Design and implement a robust B2B marketing plan. Acquire knowledge on aligning sales teams and marketing efforts for optimal results. Master the tools and techniques for efficient customer relationship management. Why buy this B2B Sales & Marketing Strategies: Winning in Business-to-Business Sales? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the B2B Sales & Marketing Strategies: Winning in Business-to-Business Sales there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this B2B Sales & Marketing Strategies: Winning in Business-to-Business Sales course for? Aspiring B2B sales and marketing enthusiasts keen to deepen their understanding. Business owners wanting to refine their sales strategies. Marketing professionals aiming to specialise in the B2B sector. Sales managers seeking insights into team building and lead generation. B2B consultants striving to enhance their market reach and efficacy. Prerequisites This B2B Sales & Marketing Strategies: Winning in Business-to-Business Sales does not require you to have any prior qualifications or experience. You can just enrol and start learning.This B2B Sales & Marketing Strategies: Winning in Business-to-Business Sales was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path B2B Sales Manager: £40,000 - £60,000 B2B Marketing Specialist: £35,000 - £50,000 Sales Team Lead: £45,000 - £65,000 Lead Generation Expert: £30,000 - £45,000 Customer Relationship Manager: £35,000 - £55,000 Global B2B Sales Executive: £50,000 - £70,000 Course Curriculum Module 01: Introduction to B2B Sales and Marketing Introduction to B2B Sales and Marketing 00:14:00 Module 02: Understanding the B2B Buyer Understanding the B2B Buyer 00:12:00 Module 03: Creating A B2b Marketing Strategy Creating A B2b Marketing Strategy 00:13:00 Module 04: Sales And Marketing Alignment Sales And Marketing Alignment 00:14:00 Module 05: Building A B2b Sales Team Building A B2b Sales Team 00:14:00 Module 06: B2b Lead Generation B2b Lead Generation 00:14:00 Module 07: B2B Sales Techniques B2B Sales Techniques 00:15:00 Module 08: B2b Sales Management B2b Sales Management 00:13:00 Module 09: Customer Relationship Management Customer Relationship Management 00:11:00 Module 10: Global B2b Sales And Marketing Global B2b Sales And Marketing 00:11:00

Description: The definition of an organisation's worth has vastly expanded to include things such as reputation, employee knowledge and training initiatives. The balanced scorecard is a new tool created to help execute balanced strategic missions through performance management. This new concept can be learnt about from this Strategic Business Management Plan: Balanced Scorecard course. This course will help you understand balanced scorecard, its benefits and how to avoid pitfalls. It will also teach you to determine if its right for you, identify key elements, strategy map, tactical action plan and much more. So get this course now to learn all of these and improve your organisation. Learning Outcomes: Provide a definition of the balanced scorecard and its benefits Narrate common balanced scorecard pitfalls and how to escape them Fix whether the balanced scorecard is appropriate for your organization Relate the major contents of the balanced scorecard system Identify a strategy map, tactical action plan, and balanced scorecard Produce a vision statement for the balanced scorecard Realise what corporate values, mission statements, and vision statements are and how they link the balanced scorecard Understand what processes support the balanced scorecard Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Strategic Business Management Plan: Balanced Scorecard is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Strategic Business Management Plan: Balanced Scorecard is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Course Overview (Strategic Business Management Plan: Balanced Scorecard) 00:15:00 Understanding the Balanced Scorecard 00:30:00 Overview of the Balanced Scorecard Process 00:30:00 Creating a Project Vision Statement 00:30:00 Understanding Organizational Mission, Vision, and Values 00:30:00 Plans and Processes to Build 00:30:00 Building Balanced Scorecard Teams 00:30:00 Mock Exam Mock Exam- Strategic Business Management Plan: Balanced Scorecard 00:20:00 Final Exam Final Exam- Strategic Business Management Plan: Balanced Scorecard 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Designed for professional B2B salespeople to develop a modern approach to winning business

This Diploma in Business Compliance Officer at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Business Compliance Officer at QLS Level 5 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Business Compliance Officer at QLS Level 5 course. Due to Business Compliance Officer at QLS Level 5's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Business Compliance Officer at QLS Level 5 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Business Compliance Officer at QLS Level 5 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Business Compliance Officer at QLS Level 5 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Business Compliance Officer at QLS Level 5 course. This Business Compliance Officer at QLS Level 5 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Business Compliance Officer at QLS Level 5 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Introduction to Compliance Compliance Management System Basic Elements of Effective Compliance Compliance Audit Compliance and Ethics Introduction to Risk and Basic Risk Types Further Risk Types Introduction to Risk Management Risk Management Process Risk Assessment and Risk Treatment Types of Risk Management Here is the curriculum breakdown of the Business Compliance Officer at QLS Level 5 course: Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Business Compliance Officer at QLS Level 5 exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Business Compliance Officer at QLS Level 5 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The Business Compliance Officer at QLS Level 5 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Business Compliance Officer at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Business Compliance Officer at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.