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2460 Business courses in Walton-on-Thames delivered Live Online

Successfully manage customer expectations during each stage of the customer journey

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey
Delivered in person or OnlineFlexible Dates
Price on Enquiry

B6159 IBM Cognos Analytics - Author Reports Advanced (v11.0.x)

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for Report Authors Overview Create query models Create reports based on query relationships Introduction to dimensional data Introduction to dimensional data in reports Dimensional report context Focus your dimensional data Calculations and dimensional functions Create advanced dynamic reports This offering teaches Professional Report Authors about advanced report building techniques using relational data models, dimensional data, and ways of enhancing, customizing, managing, and distributing professional reports. The course builds on topics presented in the Fundamentals course. Activities will illustrate and reinforce key concepts during this learning activity. Create query models Build a query and connect it to a report Answer a business question by referencing data in a separate query Create reports based on query relationships Create join relationships between queries Combine data containers based on relationships from different queries Create a report comparing the percentage of change Introduction to dimensional reporting concepts Examine data sources and model types Describe the dimensional approach to queries Apply report authoring styles Introduction to dimensional data in reports Use members to create reports Identify sets and tuples in reports Use query calculations and set definitions Dimensional report context Examine dimensional report members Examine dimensional report measures Use the default measure to create a summarized column in a report Focus your dimensional data Focus your report by excluding members of a defined set Compare the use of the filter() function to a detail filter Filter dimensional data using slicers Calculations and dimensional functions Examine dimensional functions Show totals and exclude members Create a percent of base calculation Create advanced dynamic reports Use query macros Control report output using a query macro Create a dynamic growth report Create a report that displays summary data before detailed data and uses singletons to summarize information Design effective prompts Create a prompt that allows users to select conditional formatting values Create a prompt that provides users a choice between different filters Create a prompt to let users choose a column sort order Create a prompt to let users select a display type Examine the report specification Examine report specification flow Identify considerations when modifying report specifications Customize reporting objects Distribute reports Burst a report to email recipients by using a data item Burst a list report to the IBM Cognos Analytics portal by using a burst table Burst a crosstab report to the IBM Cognos Analytics portal by using a burst table and a master detail relationship Enhance user interaction with HTML Create interactive reports using HTML Include additional information with tooltips Send emails using links in a report Introduction to IBM Cognos Active Reports Examine Active Report controls and variables Create a simple Active Report using Static and Data-driven controls Change filtering and selection behavior in a report Create interaction between multiple controls and variables Active Report charts and decks Create an Active Report with a Data deck Use Master detail relationships with Decks Optimize Active Reports Create an Active Report with new visualizations

B6159 IBM Cognos Analytics - Author Reports Advanced (v11.0.x)
Delivered OnlineFlexible Dates
Price on Enquiry

ESOL: Conversational & Speaking English (modular) - Online Tuition

5.0(8)

By GLA Tutors Home or Online

This course is designed to enhance the speaking and conversational skills of adult learners in English. Through a combination of interactive activities, discussions, and real-life scenarios, participants will develop the confidence and fluency needed to engage in various social and professional situations. Emphasis will be placed on improving pronunciation, expanding vocabulary, and refining grammar structures to communicate effectively in English.  Course Duration: 10 weeks (20 sessions) Course Objectives: By the end of this course, participants will: 1. Improve their overall speaking fluency and accuracy in English. 2. Enhance their listening skills to understand and respond appropriately in conversations. 3. Expand their vocabulary and idiomatic expressions for effective communication. 4. Develop confidence in speaking English in social and professional settings. 5. Gain a deeper understanding of cultural nuances and non-verbal communication in English-speaking countries. Course Outline: Week 1: Introduction to Conversational English - Icebreaker activities to get to know each other - Assessing participants' current speaking level - Setting personal goals for the course Week 2: Pronunciation and Intonation - Identifying common pronunciation challenges - Practicing correct stress and intonation patterns - Role-playing exercises for clear communication Week 3: Everyday Conversations - Engaging in small talk and greetings - Discussing personal interests and hobbies - Describing daily routines and activities Week 4: Travel and Tourism - Asking for directions and recommendations - Role-playing scenarios at airports, hotels, and tourist attractions - Vocabulary related to travel and cultural experiences Week 5: Socialising and Networking - Discussing personal and professional backgrounds - Participating in group discussions and debates - Practicing active listening and turn-taking in conversations Week 6: Business Communication - Presenting ideas and opinions in a professional setting - Negotiating and persuading effectively - Writing and delivering effective elevator pitches Week 7: Job Interviews and Resume Building - Preparing for job interviews in English - Practicing common interview questions and answers - Crafting a compelling resume and cover letter Week 8: Public Speaking and Presentation Skills - Overcoming public speaking anxiety - Structuring and delivering engaging presentations - Using visual aids and body language effectively Week 9: Cultural Awareness and Non-verbal Communication - Understanding cultural differences in communication - Interpreting body language and gestures - Role-playing cross-cultural scenarios Week 10: Real-life Simulations - Applying all learned skills in real-life scenarios - Group discussions and feedback sessions - Reviewing progress and setting future language goals Note: This syllabus is a guideline and can be customised based on the specific needs and preferences of the participants. You can opt in and out of different modules. 

ESOL: Conversational & Speaking English (modular) - Online Tuition
Delivered OnlineFlexible Dates
£40

Microsoft Project Introduction (live online classes)

By Microsoft Office Training

Course Objectives At the end of this course you will be able to: Identify the components of the Microsoft Project environment Create a new project plan Create the project schedule Use different views to analyse the project plan Create, allocate and manage resources in a project plan Finalise a project plan Track progress View and report project plan information ' 1 year email support service Customer Feedback Very good course. Learnt a lot. Looking forward to the next level. Alexandra - CIAL ' 1 year email support service Take a closer look at the consistent excellent feedback from our growing corporate clients visiting our site ms-officetraining co uk With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Our competitive rates start from £550.00 per day of training Tailored training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Introduction to Microsoft Project Recap on project management concepts Project environment overview The 3 databases: Tasks, Resources and Assignments Different ways of displaying the Project Plan Access Help Creating a Project Plan Create a New Project Plan Project Information Create and apply the project calendar Defining recurring exceptions to the calendar Defining the calendar's work weeks Create the Summary tasks Create the Work Breakdown Structure Task creation and scheduling Exploring the Entry Table and its fields Task editing and the Task Information window Task Durations Defining Milestones Manual Scheduling vs Automatic Scheduling Changing the Task's Calendar Create a split in a Task Create Task Relationships Adding Lag or Lead to a Relationship Identifying the Critical Path Adding Constraints and Deadlines to Tasks Create Recurring Activities Adding Notes and links to Tasks Managing Resources Exploring the Entry Table and its fields Resource editing and the Resource Information window Resource Types Fixed Costs vs Variable Costs Adding Resource Costs Defining when costs accrue Changing the Resource Calendar and Availability Project calendar vs Resource and Task Calendar Assigning Resources to Tasks Effort Driven Scheduling Resolving Resource Overallocation Tracking the Project Progress Setting a Project Baseline Entering Actuals Different ways of viewing the Progress Checking if the Project is on track Viewing and Reporting Project Detail Adding Tasks to the Timeline and sharing it Modifying the Timescale and Zoom level Formatting the Gantt View Filtering and Grouping Tasks Print and Troubleshoot the Gantt View Using built-in Reports in Microsoft Project Who is this course for? Who is this course for? This course is designed for a person who has an understanding of project management concepts, who is responsible for creating and modifying project plans, and who needs a tool to manage these project plans. Requirements Requirements General knowledge of the Windows OS Career path Career path Microsoft Office know-how can instantly increase your job prospects as well as your salary. 80 percent of job openings require spreadsheet and word-processing software skills

Microsoft Project Introduction (live online classes)
Delivered OnlineFlexible Dates
£275

Microsoft Project Advanced (live online classes)

By Microsoft Office Training

Course Objectives At the end of this course you will be able to: Manage project costs Consolidate and reuse project plan information Exchange project plan data with other applications Update a project plan Customise Project to meet specific requirements ' 1 year email support service Take a look at the consistent excellent feedback from our corporate clients visiting our site ms-officetraining co uk Customer Feedback Really useful and engaging course. Learnt a lot that will be very beneficial in my job. Trainer was great. Kelly Moreley - TACT Very happy with the course. Worked as a good refresher from what I knew already and enhanced my knowledge further Jenny Price - Acer ' With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Our competitive rates start from £550.00 per day of training Tailored training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Exchanging Project Plan Data with Other Applications Import a list of tasks from Outlook Import a Task List from an Excel File Create a Custom Import Map Export Project Plan Cost Data into Excel Save Project Plan Information as a Web Page Updating a Project Plan Enter Task Progress Information View Task Progress Split a Task Reschedule a Task Creating Custom Fields Text fields Lookup fields Calculated fields with the use of formulas and functions Inserting Graphical Indicators Customizing how you look at data Filter Tasks in a Project Plan Create a Custom Table Create a Custom View Copy custom Views and Tables between projects Earned value analysis Understanding Earned Value Fields View Multiple Baselines in a Single Project Tracking progress between interim plans Creating Custom Reports Create a Custom Report Modify a Custom Report's Header and Footer Add a Picture to a Report Modify a Custom Report's Margins Print a Custom Report Re-using Project Plan Information Create a Project Plan Template Create a Custom Combination View Make Custom Views Available to Other Project Plans Share Resources between Projects, Create a Master Project Plan with sub projects Who is this course for? Who is this course for? This course is designed for those that who already have the skills to create and modify project plans and would like to acquire a more in depth and thorough knowledge of more advanced functionalities in project planning and tracking. Requirements Requirements Preferably, delegates would have attended the MS Project Introduction course. Career path Career path Microsoft Office know-how can instantly increase your job prospects as well as your salary. 80 percent of job openings require spreadsheet and word-processing software skills

Microsoft Project Advanced (live online classes)
Delivered OnlineFlexible Dates
£275

Salesforce Manage and Merchandise a B2C Commerce Cloud Store - Extended (CCM101)

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for This class is ideal for merchants, marketers, and content managers who want to learn more about using B2C Commerce Cloud Business Manager to manage end-to-end business operations for a Commerce Cloud storefront. This course is also useful for developers preparing for the B2C Commerce Developer certification, providing information on working with a B2C site and data management using Business Manager. Overview Organize a storefront using catalogs, categories, products, pricing, and search refinements. Improve results in search engines using SEO best practices. Improve on-site search using the search index, Einstein Search dictionaries, and sorting rules. Entice and target online shoppers using customer groups, qualifiers, campaigns, and promotions. Create shopper experiences using content slots, Page Designer, and Einstein Recommendations. Leverage analytics and reports to determine success. Create A/B tests to make decisions on storefront experiences. Discover how to present products in a compelling way on a B2C Commerce Cloud storefront so you can turn customers into repeat customers. In this 5-day extended* class, you?ll learn how to improve conversion rates and increase the average order size of shoppers. Our B2C Commerce Cloud experts will walk you through how to organize an existing site, use best practices in search and online marketing, enhance the shopper experience, and leverage analytics to understand what products are selling best and why. NOTE: This course does not include site creation, programming, or site design. This class is taught using the SFRA reference architecture site and not the client?s specific site. Client specific site is used during the Launch Readiness Bootcamp conducted by Services. Getting Started Introductions Housekeeping B2C Commerce Overview Shop Organization Explain How Catalogs Work Create Categories Manage Products Manage Pricing & Inventory Configure Search Refinements Search & Sort Manage Search Engine Optimization Implement Searchandizing Strategies Online Marketing Use Qualifiers (coupon codes, source codes, customer groups) Create Promotions Create and Manage Campaigns Refine Campaigns Shopper Experience Identify Content Management Basics Create and Manage Content Slots Create a Page Using Page Designer Identify Einstein Recommender Types and Related Strategies Analysis and Optimization View Production Reports Create an A/B Test

Salesforce Manage and Merchandise a B2C Commerce Cloud Store - Extended (CCM101)
Delivered OnlineFlexible Dates
Price on Enquiry

Recruitment Resourcer Level 2

By Rachel Hood

Identifying, attracting and shortlisting candidates for the recruitment process to fulfil the requirements of the business brief.

Recruitment Resourcer Level 2
Delivered OnlineFlexible Dates
Price on Enquiry

Open Mental Health Skills for Managers

5.0(2)

By Changing Minds Training

This is a practical and immersive course for people managers which provides you with the skills, knowledge, and confidence to have effective conversations with staff about mental health and wellbeing.

Open Mental Health Skills for Managers
Delivered OnlineFlexible Dates
£150

Marketing 101

5.0(36)

By PBC

Get ready to level up your marketing game with Marketing 101, an online event that will teach you essential tips and tricks to succeed

Marketing 101
Delivered OnlineFlexible Dates
£10

M20778 Analyzing Data with Power BI

By Nexus Human

Duration 3 Days 18 CPD hours This course is intended for The course will likely be attended by SQL Server report creators who are interested in alternative methods of presenting data. Overview After completing this course, students will be able to: ? Perform Power BI desktop data transformation. ? Describe Power BI desktop modelling. ? Create a Power BI desktop visualization. ? Implement the Power BI service. ? Describe how to connect to Excel data. ? Describe how to collaborate with Power BI data. ? Connect directly to data stores. ? Describe the Power BI developer API. ? Describe the Power BI mobile app. The main purpose of the course is to give students a good understanding of data analysis with Power BI. The course includes creating visualizations, the Power BI Service, and the Power BI Mobile App. Introduction to Self-Service BI Solutions Introduction to business intelligence Introduction to data analysis Introduction to data visualization Overview of self-service BI Considerations for self-service BI Microsoft tools for self-service BI Lab : Exploring an Enterprise BI solution Introducing Power BI Power BI The Power BI service Lab : Creating a Power BI dashboard Power BI Using Excel as a data source for Power BI The Power BI data model Using databases as a data source for Power BI The Power BI service Lab : Importing data into Power BI Shaping and Combining Data Power BI desktop queries Shaping data Combining data Lab : Shaping and combining data Modelling data Relationships DAX queries Calculations and measures Lab : Modelling Data Interactive Data Visualizations Creating Power BI reports Managing a Power BI solution Lab : Creating a Power BI report Direct Connectivity Cloud data Connecting to analysis services Lab : Direct Connectivity Developer API The developer API Custom visuals Lab : Using the developer API Power BI mobile app The Power BI mobile app Using the Power BI mobile app Power BI embedded

M20778 Analyzing Data with Power BI
Delivered OnlineFlexible Dates
Price on Enquiry