Vendor Relationship Management: On-Demand A successful project is dependent upon the contribution of vendors. After the selection and procurement of a vendor has occurred, the project manager assumes the responsibility for managing the vendor relationship. Managing vendor performance and the vendor relationship can make or break a project. Through case scenarios and an interactive workshop approach, this program deals with the challenging task of delivering a successful project involving significant vendor contributions. What You Will Learn You'll learn how to: Determine stakeholder interests, impact on the project, and requirements Explain the process of planning for and preparing a contract Describe best practices for managing the quality of products and services Identify key techniques for managing vendor relationships Take proactive steps to ensure good working relationships with third parties Emphasize quality in the work performed by external resources Engage in requirements gathering and management Understand Agreements, Statements of Work, Letters of Intent and Contracts Develop an effective contract change control process Discuss the steps for closing a contract Getting Started Introductions Course structure Course goals and objectives Stakeholder Relationships Identifying stakeholders Planning stakeholder management Managing stakeholder engagement Controlling stakeholder engagement Event: Worksheet: What Are Your Issues with Stakeholders? Understanding the Procurement Process Planning procurement management Conducting procurements Controlling procurements Closing procurements Event - Discuss the project's outsourced scope and qualities of an ideal vendor and customize a set of criteria for this project including descriptions and weightings Requirements Gathering and Management Requirements gathering Requirements management Managing relationships Contract change control Change management Event - Small Group Activity: Identifying Gaps in the Requirements Process Agreements, Statements of Work, Letters of Intent and Contracts Contract controls Agreements Contracts Negotiations Closing the contract Contract termination Procurement Audits and Lessons Learned Event - Class Activity: Win-Win Negotiating Summary and Next Steps What did we learn, and how can we implement this in our work environments?
***24 Hour Limited Time Flash Sale*** Level 7 Advanced Diploma in Office Skills & Administration - QLS Endorsed Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Think you have what it takes to be an office administrator? In the UK, administrative roles are crucial for various businesses, with an estimated 2.4 million people employed in this sector. Are you looking to develop the skills and knowledge to join this in-demand field? The Level 7 Advanced Diploma in Office Skills & Administration is meticulously designed to address the growing demand for versatile and skilled administrative professionals. Spanning an ambitious range of topics from foundational office skills to specialised areas such as Business Law and Agile Project Management, this diploma offers unparalleled breadth and depth. You will gain knowledge in Business Administration, learn critical Compliance and Facilities Management practices, and enhance your interpersonal skills through Confidence Building and Public Speaking courses. Each course is tailored to empower you with the tools needed to thrive in a fast-paced corporate environment, ensuring you are well-equipped to handle any administrative challenge. Course 01: Office Skills & Administration Diploma Course 02: Business Administration Course 03: Compliance Officer Training Level 3 Course 04: Agile Project Management Course 05: Diploma in Performance Management Course 06: Team Building & Management Diploma Course 07: Diploma in Employee Management Course 08: Diploma in Meeting Management Course 09: Business Management Course 10: Business Law Course 11: Legal Secretary Course 12: Facilities Management Certificate (FMC) Course 13: Level 3 Diploma in Business Etiquette Course 14: Confidence Building & Assertiveness Course 15: Level 3 Public Speaking Diploma Course Course 16: Ultimate Microsoft Excel For Business Bootcamp Course 17: Touch Typing Masterclass Course 18: Business Writing Course 19: Workplace Confidentiality Course 20: Diploma in Workplace Safety Position yourself as a top candidate in any administrative, legal, or management role by leveraging the diverse skills acquired from this extensive training program. By completing the course, you will not only enhance your resume but also broaden your professional capabilities. So, take the next step in your career development by enroling today and start transforming your professional future! Learning Outcomes of Office Skills & Administration course: Master comprehensive office administration and management skills. Apply agile project management techniques in dynamic environments. Develop effective team building and employee management strategies. Navigate business law and understand its application in corporate settings. Enhance communication skills through public speaking and business writing. Implement essential workplace safety and confidentiality practices. This Level 7 Advanced Diploma in Office Skills & Administration - QLS Endorsed course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! Why Choose Our Office Skills & Administration Course? Get a Free QLS Endorsed Certificate upon completion of the course Get a Free Student ID Card with this training program The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Take a step toward a brighter future with Office Skills & Administration! *** Course Curriculum *** Course 01: Level 7 Advanced Diploma in Office Skills & Administration Module 01: Personal Assistant Module 02: Admin Support Module 03: Administrative Management Module 04: Organisational Skills Module 05: Telephone Etiquette Module 06: Business Writing Module 07: Time Management Module 08: Body Language and Effective Communication Module 09: Meeting Management Module 10: Excel Basics Module 11: PowerPoint Basic Course 02: Business Administration Module 01: Business Administration Module 02: Management of Business Module 03: Functions, Nature and Levels of Management Module 04: Characteristics of Professional Managers Module 05: Business Process Management Module 06: Different Phases of Business Process Lifecycle Module 07: The Monitoring and Optimising Phase of Business Management Module 08: Project Management Module 09: Marketing, Sales and Negotiation Module 10: Leadership and Critical Thinking Module 11: Business Relationship and Change Management Module 12: Human Resource Management Module 13: Risk Management Module 14: Business Communications and Report Writing Module 15: Accounting and Financial Management Module 16: Payroll Management and Career Opportunity Course 03: Compliance Officer Training Level 3 Module 01 : Introduction to Compliance Module 02 : Compliance Management System Module 03 : Basic Elements of Effective Compliance Module 04 : Compliance Audit Module 05 : Compliance and Ethics Module 06 : Introduction to Risk and Basic Risk Types Module 07 : Further Risk Types Module 08 : Introduction to Risk Management Module 09 : Risk Management Process Module 10 : Risk Assessment and Risk Treatment Module 11 : Types of Risk Management =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £139) CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Administrative professionals Aspiring managers Office administrators Compliance officers Secretary candidates Career changers Requirements You will not need any prior background or expertise to enrol in this Office Skills & Administration Course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Office Manager - £25,000 to £40,000 Business Administrator - £20,000 to £35,000 Compliance Officer - £30,000 to £50,000 Project Manager - £35,000 to £70,000 Legal Secretary - £18,000 to £30,000 Facilities Manager - £25,000 to £45,000 Certificates Advanced Diploma in Office Skills & Administration at QLS Level 7 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Level 7 Advanced Diploma in Office Skills & Administration - QLS Endorsed, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQS Accredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free.
2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access
2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access
2 QLS Endorsed Courses | FREE 2 CPD Courses + PDF Certificates | Free QLS Hardcopy Certificates | Lifetime Access
How to inspire others and build successful relationships. This course is designed to support professionals in business to develop communication skills through understanding and applying knowledge of personality and behaviour in the workplace. It is based upon the book "The Authority Guide to Behaviour in Business: How to Inspire Others and Build Successful Relationships" by Robin Hills (ISBN: 1912300087).
48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Get FREE 1 QLS Endorsed Certificate Course with 10 Additional CPD Accredited Bundle Courses In A Single Payment. If you wish to gain a solid and compact knowledge of Stakeholder Management and boost yourself for your desired career, then take a step in the right direction with this industry-standard, comprehensive course designed by professionals. This bundle package includes 1 premium, The Quality Licence Scheme-endorsed course, 10 additional CPD accredited certificate courses, with expert assistance, and a FREE courses assessment included. Learn a range of in-demand technical skills to help you progress your career with 12 months of unlimited access to this bundle of courses. If you enrol in this package, you will not be charged any extra fees. This Bundle Package Includes: Course 01: Diploma in Stakeholder Management at QLS Level 4 10 Additional CPD Accredited Premium Courses - Course 01: Compliance Risk and Management Course 02: Business Law Course 03: Team Building Course 04: Diploma in Performance Management Course 05: Corporate Finance Training Course 06: Accounting and Finance Course 07: Investment Course 08: Finance and Financial Analysis Course 09: Microsoft Excel - Beginner, Intermediate & Advanced Course 10: Time Training Success becomes a lot simpler with this bundle package, which allows you to monetise your skills. This bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. This premium online bundle course, supports your professional growth with Quality Licence Scheme endorsement, as well as CPD accreditation. You'll be able to practice on your own time and at your speed while still gaining an endorsed certificate. You'll get an unrivalled learning experience, as well as a Free Student ID card, which is included in the bundle price. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. With this high-quality package, all students have access to dedicated tutor support and 24/7 customer service. Throughout the extensive syllabus of this package, you'll find the required assistance and also answers to all of your questions. The course materials of Stakeholder Management are designed by experts and you can access these easily from any of your smartphones, laptops, PCs, tablets etc. Master the skills to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer this Stakeholder Management Training Bundle? Upon successful completion of the bundle, you will receive a completely free certificate from the Quality Licence Scheme. Option to receive 10 additional certificates accredited by CPD to expand your knowledge. Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Our bundle's learning materials have an engaging voiceover and visual elements for your convenience. For a period of 12 months, you will have 24/7 access to all bundle courses material. Complete the bundle, at your own pace. Each of our students gets full 24/7 tutor support After completing our bundle, you will receive efficient assessments and immediate results. Start your learning journey straight away with this bundle and take a step toward a brighter future! *** Course Curriculum: *** The Bundle courses has the following curriculum: Course 01: Diploma in Stakeholder Management at QLS Level 4 Module 01: Introducing Stakeholder Management Introduction Types of Stakeholders The Firm and Corporate Social Responsibility Module 02: Stakeholder Theories Aspects of Stakeholder Theory Theories of Stakeholders Module 03: Stakeholder Mapping Stakeholder Analysis and Mapping Steps of Stakeholder Mapping Module 04: Building Strong Business Relationships With Stakeholders Setting Expectations with Key Stakeholders The Role of Trust Five Principles of Building Strong Business Relationships Module 05: Stakeholder Engagement The Benefits of Engaging Basic Characteristics of Engagement Module 06: Stakeholder Engagement Through Effective Communication Effective Communication Creating Communications Strategy and Communications Plan Targeted Communication Methods Module 07: Monitoring and Evaluating the Engagement Monitoring Considerations for Monitoring Approaches to Engagement Levels of Engagement Module 08: Managing Stakeholder Conflict Conflicts: A Behavioural Process Types of Conflict Conflict Course 02: Compliance Risk and Management Module 01: Introduction to Compliance Module 02: Compliance System Module 03: Basic Elements of Effective Compliance Module 04: Compliance Audit Module 05: Compliance and Ethics Module 06: Introduction to Risk and Basic Risk Types Module 07: Further Risk Types Module 08: Introduction to Risk Module 09: Risk Process Module 10: Risk Assessment and Risk Treatment Module 11: Types of Risk Course 03: Business Law Module 01: Understanding Business Law Module 02: European Community Law Module 03: The Court System Module 04: Civil and Alternative Dispute Resolution Module 05: Contract & Business Law Module 06: Employment Law Module 07: Agency Law Module 08: Consumer Law and Protection Module 09: Law of Tort Module 10: Business Organisations Module 11: Company Law Module 12: Business Property Module 13: Competition Law Course 04: Team Building Module 01: Defining Success Module 02: Types of Teams Module 03: The First Stage of Team Development - Forming Module 04: The Second Stage of Team Development - Storming Module 05: The Third Stage of Team Development - Norming Module 06: The Fourth Stage of Team Development - Performing Module 07: Team Building Activities Module 08: Making the Most of Team Meetings Module 09: Solving Problems as a Team Module 10: Encouraging Teamwork Course 05: Diploma in Performance Management Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Goal Setting Module 04: Establishing Performance Goals Module 05: 360 Degree Feedback Module 06: Competency Assessments Module 07: Kolb's Learning Cycle Module 08: Motivation Module 09: The Performance Journal Module 10: Creating a Performance Plan Course 06: Corporate Finance Training An Overview of the Course An Introduction to the Foundations The Financial Markets and Interest Rates Understanding Financial Statements and Cash Flows Evaluating a Firm's Financial Performance The Time Value of Money The Meaning and Measurement of Risk and Return The Valuation and Characteristics of Bonds The Valuation and Characteristics of Stock The Cost of Capital Capital-Budgeting Techniques and Practice Cash Flows and Other Topics in Capital Budgeting Determining the Financing Mix Dividend Policy and Internal Financing Short-Term Financial Planning Working-Capital International Business Finance Course 07: Accounting and Finance Module 01: Introduction to Accounting Module 02: The Role of an Accountant Module 03: Accounting Concepts and Standards Module 04: Double-Entry Bookkeeping Module 05: Balance Sheet Module 06: Income statement Module 07: Financial statements Module 08: Cash Flow Statements Module 09: Understanding Profit and Loss Statement Module 10: Financial Budgeting and Planning Module 11: Auditing Course 08: Investment Module 01: Introduction to Investment Module 02: Types and Techniques of Investment Module 03: Key Concepts in Investment Module 04: Understanding the Finance Module 05: Investing in Bond Market Module 06: Investing in Stock Market Module 07: Risk and Portfolio Course 09: Finance and Financial Analysis Module 01: Introduction to Corporate Finance Module 02: Long Term Financial Planning and Growth Module 03: Analysis of the Financial Statement Module 04: Capital Budgeting Module 05: Financial Risk-Return Tradeoff Module 06: Profitability During Financial Downturn Module 07: Managing Profitability in Financial Downturn Module 08: Corporate Finance Regulations Module 09: Career Path in Corporate Finance Course 10: Microsoft Excel - Beginner, Intermediate & Advanced Unit 01: Excel from A-Z Course Introduction Unit 02: Getting Started With Excel Unit 03: Values, Referencing and Formulas Unit 04: Intro to Excel Functions Unit 05: Adjusting Excel Worksheets Unit 06: Visually Pleasing Cell Formatting Unit 07: How to Insert Images and Shapes! Unit 08: Visualize Data with Charts Unit 09: Excel's Printing Options Unit 10: Benefits of Using Excel Templates Unit 11: Working with Excel Datasets Unit 12: Excel Database Functions Unit 13: Excel Data Validation Unit 14: Excel PivotTables Unit 15: Excel's PowerPivot Add-In Unit 16: Excel's Conditional Functions Unit 17: Excel's Lookup Function Unit 18: Text-Based Functions in Excel Unit 19: Auditing Formulas and Views in Excel Unit 20: Excel's 'what If?' Tools Unit 21: Welcome to Excel VBA Unit 22: The VBA Language Unit 23: Writing VBA Code Unit 24: Important VBA Tools and Logic Unit 25: Excel VBA Lopps Unit 26: Triggering Macros Unit 27: Excel User Forms Unit 28: Starting a Career in Excel Resources Course 11: Time Training Module 01: Importance and Benefits Module 02: Assess Your Current Work Practice Module 03: Identifying the Priorities Module 04: Say 'No' to Procrastination Module 05: Set Your Goals Module 06: Plan the Work Module 07: Work the Plan Module 08: Effective Techniques Module 09: Combat the Time Wasters Module 10: Creative Work Module 11: The Art of Anticipating Module 12: Avoid Time Leaks CPD 225 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Bundle Right for You? The package training is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! This bundle package is also ideal for those who want to learn more about this subject in-depth and stay up to date with the latest details. From the comfort of your own home, study this bundle and expand your professional skillset! What is the Bundle Assessment Process? We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. Show off Your New Skills With a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the bundle, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered. Certificate Accredited by CPD Upon finishing the bundle, you will receive a Certificate Accredited by CPD that is recognised all over the UK and also internationally. Requirements The Bundle has no formal entry criteria, and everyone is welcome to enrol! Anyone with a desire to learn is welcome to this course without hesitation. All students must be over the age of 16 and have a passion for learning and literacy. You can learn online using any internet-connected device, such as a computer, tablet, or smartphone. You can study whenever it's convenient for you and finish the bundle package at your own speed. Career path This Bundle is ideal for anyone working in any organisation or charge of any type of project. After completing the bundle you can explore opportunities such as: Project Manager Project Coordinator General Manager And many more! Certificates CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location. Stakeholder Management Training - CPD Certified Hard copy certificate - Included
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Description Success Psychology Diploma Something different about successful people sets them apart from those who struggle and give up as things get complicated. What is it exactly? Successful individuals develop routines and approaches to their objectives that propel them ahead, allowing them to achieve their life, surroundings, or location in perfect order. The Success Psychology Diploma course discusses all there is to know about successful individuals and what they have learned through their experiences to be where they are now. It does not just discuss the processes but starts with a look into the term 'success', what it means in society and what it means to you personally. Your idea of success and what you require to be happy may be completely different from what society suggests it is. The Success Psychology Diploma course will teach you how to have success in life and become a coach for others so that they may also be successful and happy. You can help others identify and work towards discovering their potential and achieving greatness by using their potential. The Success Psychology Diploma course begins with an introduction that defines success and the individuality of the definition as it relates to each person. The course then moves on to study how our societies perceive success only in the way societal norms let us and how to break free from this conditioning to attain consciousness. One of the significant hurdles on the way to success is self-limitation. The Success Psychology Diploma course will teach the learners how they can separate themselves into various areas to gain a fundamental comprehension of themselves and realize the true extent of their potential. How we perceive being successful and society, as well as our ego, heavily influences success. But we hold the power to decide for ourselves what success means to us. The Success Psychology Diploma course includes discussions on successful people's traits that have helped them achieve their aspirations and the stories of people who struggled for years before they could reap the benefits of their hard work. As you learn the psychology underlying success, the last unit shows you how you can share this knowledge with others to help them succeed by being a success coach. What you will learn 1: The principles and formulas of success 2: Motivation for success 3: Setting goals and overcoming setbacks 4: Achieving and maintaining optimum health 5: Developing valuable friendships 6: Developing connections with spouses and building a successful family 7: Building business relationships 8: Achieving success with wealth and money 9: Successful time management 10: Setting priorities and time-blocking Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Diploma in Stakeholder Management at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Stakeholder Management at QLS Level 4 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Stakeholder Management at QLS Level 4 course. Due to Stakeholder Management at QLS Level 4's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Stakeholder Management at QLS Level 4 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Stakeholder Management at QLS Level 4 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Stakeholder Management at QLS Level 4 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Stakeholder Management at QLS Level 4 course. This Stakeholder Management at QLS Level 4 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Stakeholder Management at QLS Level 4 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Stakeholder Management at QLS Level 4 course: Module 01: Introducing Stakeholder Management Module 02: Stakeholder Theories Module 03: Stakeholder Mapping Module 04: Building Strong Business Relationships With Stakeholders Module 05: Stakeholder Engagement Module 06: Stakeholder Engagement Through Effective Communication Module 07: Monitoring and Evaluating the Engagement Module 08: Managing Stakeholder Conflict Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Stakeholder Management at QLS Level 4 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Stakeholder Management at QLS Level 4 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements Stakeholder Management at QLS Level 4 No prior background or expertise is required. Career path The Stakeholder Management at QLS Level 4 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Stakeholder Management at QLS Level 4 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Stakeholder Management at QLS Level 4, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.