125 Box Making courses

Person-centred approaches are a core skills framework that articulates what it means to be person-centred and how to develop and support the workforce to work in this way. Developed in partnership with Skills for Health and Skills for Care, the Framework aims to distil best practices and to set out core, transferable behaviours, knowledge and skills. It is applicable across services and sectors and across different types of organisations. Person-centred approaches underpins existing dementia, learning disabilities, mental health and end of life care core skills frameworks. This subject forms standard 5 in The Care Certificate.

Create a fair, non-discriminatory and effective recruitment process, from deciding to hire through to onboarding. What you'll learn Design a fair and effective recruitment process Understand the primary legislation that covers recruitment in the UK and your responsibility as a recruiter Write an effective job description and person specification Write a fair and attractive job advert Understand how unconscious bias can affect recruitment decisions Fairly select and interview candidates Create an engaging induction and onboarding programme This course includes: 1.5 hours on-demand video Assignments 1 downloadable resource Access on mobile and TV Full lifetime access Certificate of completion Requirements The only requirement for this course is an interest in recruitment, and how to do it fairly Description Are you looking to recruit? Are you concerned about how to go about it? Are you unsure of how you make your recruitment campaign open to a diverse candidate base, and avoid discrimination? I can help with that... Making a recruitment decision is one of the most important decisions that a business will ever make. Whether you are taking on your first employee, taking on additional staff as your business grows, or looking to replace someone who has left, in today’s recruitment market, making sure that your recruitment process is fair and inclusive is so important. The recruitment market has changed so much in the past few years, and what candidates are looking for now is so different to 10 or even 5 years ago. Opening up your business to a more diverse and flexible workforce is becoming increasingly essential in you becoming an employer of choice. If you are looking to build an inclusive and effective recruitment process, then this course is for you, whether you are an employer, manager or supervisor. Over our time together we will work through the entire process, from making the decision to hire, through writing a job advertisement, the interview and right through to onboarding, and throughout we will be focussing on both the process and the legislation that affects recruitment in the UK. During the course we will cover: To hire or not to hire? What you need to think about before even starting the recruitment process The legal landscape: the key legislation that covers recruitment in the UK Understanding discrimination and bias, and what it means for the recruitment process How to manage your process to be inclusive to disabled candidates How to write effective and fair job descriptions and person specifications How to fairly advertise your job and reach a broad and diverse audience How to fairly shortlist and select your candidates How to hold an effective interview How to ensure you make the right hiring decision, for the right reasons The importance of induction and onboarding Who the course is for: Anyone who is interested in building a fair and inclusive recruitment process First time employers who want to get it right, first time Managers and supervisors with a responsibility for recruitment and an interest in diversity and inclusion HR professionals with an interest in recruitment and selection

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

One On One Personalised Presentation & Communication Skills Coaching for Senior Executives

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Advanced Meeting Skills for Project Managers and Professionals who need to Achieve Business Outcomes

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Building Confidence, Self Worth & Friendships Making Tracks is for children with additional needs and their families, allowing them access to an inclusive and sensory rich environment. Developing confidence and self esteem, motivation to learn and improving self worth. This group is based around the children and their needs. Our highly skilled staff work with children and their families, to encourage growth in a supportive and nurturing environment. Activities include outdoor play and learner led activities such as den building, campfire cooking and exploration. How To Access Our Alternative Schooling Sessions Making Tracks, our alternative schooling sessions, are open to all children of school age and currently takes place on a Tuesday during term time from  Group One 10am - 12pm Group Two 1pm - 3pm. Each session costs £5.00  Making Tracks can be paid for through your Educational Health Care Plan. Book Now To discuss your child’s needs, or to organise One to One session please contact us. Why Choose Nature for your child? Whatever the reason children come to the woods to access our programmes, we aim to incorporate the forest school ethos into all our activities and sessions, offering a learner-centred approach wherever possible. In line with forest school objectives, we strive to use their Badger Forest School experience to help children overcome their previous experiences and become positive and pro-active learners.  As an organisation with trauma-informed status, our Nurture Programme is specifically designed to support emotional wellbeing as we believe this best supports a child’s development and aids their return to a school setting on a full-time basis. Children are assisted to understand their emotions, their triggers and their behaviours, so that they can learn self-regulation and management techniques. They build trusted relationships with staff which enables therapeutic conversations to happen. The outdoors environment and associated skills building offers children the opportunity to succeed which helps develop confidence, self-esteem and identity. All-weather outdoor learning generates motivation and resilience, as well as helps relieve passivity, stress and anxiety.  In terms of academic learning, sessions deliver a wide range of activities designed to develop the child’s concentration, practical skills, fine and gross motor development, problem solving, language and communication skills, and expand their understanding of the natural world. Activities might include:  Shelter building Fire lighting and cooking on an open fire Tool use Studying wildlife Rope and string work Art and sculpture work Sensory activities Developing and discussing stories Creating and completing obstacle courses Activities frequently incorporate opportunities for working on literacy or numeracy skills, and additionally, we can work towards including some elements of the National Curriculum if this is a priority for the client, as many of our staff are teacher trained or have experience working in schools.

Start your Journey to Becoming a Successful Project Manager, without waiting for other People to See your Potential

Are you drained when taking care of kids? Are you having difficulties in keeping up with their energy? If yes, then it's time for you to find other ways to keep them entertained and this Diploma in Children Entertainment is perfect for your needs Description: You'll discover that this diploma course for on point and full of significant learning, thoughts, techniques, strategies, and instruments as we've designed this course and book in view of one objective: set you on your way to a flourishing, satisfying vocation in children's entertainment. Children's entertainment is not an occupation. Children's entertainment is a calling, an occupation, much like what constrains a cleric to pick an existence devoted to the care of his group. In this course you will learn the necessary skills, knowledge and information of children entertainment.  Who is the course for? Professionals who are into the Children's Entertainment and people who want to improve their Children Entertainment. People who have an interest in Children's Entertainment What will I learn? Making a Living from Children's Entertainment Being a Part-time or Full-time in Children's Entertainment Where to Start How to Understand the Psychology of Little Kids How to Handle Groups of Children Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of applying for NUS Extra Discount Card; 24/7 student support via email. Career Path: The Diploma in Children's Entertainment is a useful qualification to possess, and would be beneficial for the following careers: Child and Family Social Worker Early Childhood Educator Preschool, Kindergarten, and Elementary Teachers Pediatric Nutritionist or Dieticians Private Nanny. Course Curriculum Diploma in Children Entertainment Introduction 00:15:00 HOUSEHOLD GAMES AND AMUSEMENTS 01:30:00 CHURCH AND SCHOOL SOCIALS 01:30:00 OPTICAL ILLUSIONS 01:30:00 TABLE GAMES FOR ADULTS 01:30:00 OUTDOOR GAMES FOR ADULTS 01:00:00 HOLIDAY GAMES AND AMUSEMENTS 01:00:00 OUTDOOR GAMES FOR GIRLS 01:00:00 PASTIMES FOR CHILDREN 00:15:00 INDOOR GAMES FOR YOUNG CHILDREN 01:00:00 OUTDOOR GAMES FOR YOUNG CHILDREN 01:00:00 SINGING GAMES FOR CHILDREN 01:00:00 GAMES OF ARITHMETIC 01:00:00 ONE HUNDRED CONUNDRUMS 01:00:00 Mock Exam Mock Exam- Diploma in Children Entertainment 00:20:00 Final Exam Final Exam- Diploma in Children Entertainment 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00