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Get ready for an exceptional online learning experience with the Leadership & Managementbundle! This carefully curated collection of 30 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Leadership & Management is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Leadership & Management package has something for everyone. As part of the Leadership & Management package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Leadership & Management bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Leadership & ManagementCPD Accredited Courses: Course 01: Leadership and Management Course Course 02: Building a Foundation for Leadership Success Course 03: Inspirational Leadership Skills: Practical Motivational Leadership Course 04: Creating an Innovation Culture Course 05: Day-to-Day Leadership Course 06: The Principles of Ethical Leadership Course 07: Leadership Skills For Organisational Development Course 08: Foundations of Leadership and Negotiation Skills Development Course 09: Supervisor Training Course 10: UK Employment Law Course 11: Delegation Skills Course 12: Personal Development Masterclass Course 13: Emotional Intelligence and Human Behaviour Course 14: Team Management Level 5 Course 15: Talent Management Level 3 Course 16: Diary Management Course 17: Business Management Course 18: Administrative Management Course 19: Project Management Course 20: Courageous Communication Strategies for Lead Course 21: Body Language Masterclass Communication Through Movement Course 22: Public Speaking: Presentations like a Boss Course 23: Equality, Diversity and Discrimination Course 24: Workplace Productivity Training Course 25: Legal Secretary and Office Skills Diploma Course 26: Conflict Resolution Course 27: Workplace Stress Management Course 28: Diploma in Risk Management Level 7 Course 29: Dealing With Difficult People In Life & Work Course 30: Decision-Making in High-Stress Situations What will make you stand out? Upon completion of this online Leadership & Management bundle, you will gain the following: CPD QS Accredited Proficiency with this Leadership & Management bundle After successfully completing the Leadership & Management bundle, you will receive a FREE CPD PDF Certificates as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this title bundle The online test with immediate results You can study and complete the Leadership & Management bundle at your own pace. Study for the Leadership & Management bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Leadership & Management bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Leadership & Management, a rich anthology of 30 diverse courses. Each course in the Leadership & Management bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisLeadership & Management bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Leadership & Management bundle offers you the flexibility and convenience to learn at your own pace. Make the Leadership & Management package your trusted companion in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Leadership & Management bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements You are cordially invited to enroll in this Leadership & Management bundle; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background. Career path Unleash your potential with the Leadership & Management bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Leadership & Managementbundle package. Certificates CPD Quality Standard Certificate Digital certificate - Included 30 CPD Quality Standard Certificates - Free

[vc_row][vc_column][vc_column_text]Have you noticed a change in your pet's behaviour? Are you an animal lover who wants to know more about the psychology of your pets? If you wish to work with animals or create a better bond with your pet, this Diploma in Animal Psychology course introduces the most effective methods for the study of animal behaviour and cognitive processes of animals. Animal Psychology is a multidisciplinary field that analyses how animals interact with each other and humans at an advanced level. This form of psychology studies the behaviour and cognitive process of animals, helping you to understand the psychology of household pets such as cats, rabbits, and dogs. You will learn about different types of animal behaviour and the meaning behind them. This course also teaches you how to analyse voice communication and body language in your pet. Are you interested in becoming an animal behaviourist, dog walker, or vet? Enrol in this online masterclass and unlock the language of your pets! Who is the course for? Any pet owner or who wants to become a pet owner Anyone who is considering to become an Animal Behaviourist in the future An animal lover who wants to learn to understand them better Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.[/vc_column_text][/vc_column][/vc_row] Introduction AP Promo Video FREE 00:01:00 About the Course 00:03:00 Introduction to Animal Psychology 00:05:00 The Evolution of Pets 00:07:00 Exercise Lesson 1 00:03:00 Psychology of Dog Behaviour Dealing with Dogs 00:07:00 Behaviour in Dogs 00:08:00 Psychology of Dogs 00:07:00 Aggression in Dogs 00:10:00 Exercise Lesson 2 00:03:00 Psychology of Cat Behaviour Dealing with Cats 00:06:00 Behaviour in Cats 00:07:00 Aggression and Cats 00:07:00 Psychology of Cats 00:06:00 Exercise Lesson 3 00:03:00 Psychology of Rabbit Behaviour About Rabbits 00:06:00 Behaviour of Rabbits 00:06:00 Exercise Lesson 4 00:02:00 Final Test Preparation 00:02:00 Thank you and Good bye 00:04:00 Resources Resources - Diploma in Animal Psychology 00:00:00 Mock Exam Mock Exam - Diploma in Animal Psychology 00:20:00 Final Exam Final Exam - Diploma in Animal Psychology 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Do you want to know the practical techniques of business communication? Do you want to build good communication skills for your business? This course will focus all the necessary aspects of an effective business communication. A good Communication skill is a must in business and corporate world. The course will assist you to develop good communication skill with your clients and colleagues. The course will help you how to grab the attentions a valuable client and how to communicate with them so that they may convince by your speech. The course will guide you to improve your oratory skill so that the customers will believe in you. The course will also guide you to overcome common communication obstacles. By the end of the course, you will be an expert communicator in the business field. Course Highlights Accredited Business Communication Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Business Communication Skills Training into 9 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 3 hours, 55 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Business Communication Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Business Communication Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Business Communication Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Business Communication Communication Basics FREE 00:30:00 Know Thyself and The Message FREE 00:30:00 Learn To Use Terms of Business Communication That Invoke Emotions 00:30:00 Pay Attention To Body Language 00:30:00 Learn To Use Terms That Spark Interest 00:30:00 The Benefits Of Presenting Your Message In 1 Minute 00:30:00 Wrapping Up 00:15:00 Reference Books English For Business Communication 00:00:00 Communication for Business Success 00:00:00 Mock Exam Mock Exam- Accredited Business Communication Skills Training 00:20:00 Final Exam Final Exam- Accredited Business Communication Skills Training 00:20:00

Boost Your Career By Enrolling In This Dog Grooming Bundle To Overcome Your Challenges! 4 in 1 Dog Grooming Bundle Improve your knowledge and enhance your skills to succeed with this Dog Grooming bundle. This Dog Grooming bundle is designed to build your competent skill set and enable the best possible outcome for your future. Our bundle is ideal for those who aim to be the best in their fields and are always looking to grow. This Dog Grooming Bundle Contains 4 of Our Premium Courses for One Discounted Price: Course 01: Dog Grooming Course 02: Canine Communication Course Course 03: Dog Agility Course 04: Dog Walking & Pet Sitting All the courses under this Dog Grooming bundle are split into a number of expertly created modules to provide you with an in-depth and comprehensive learning experience. Upon successful completion of the Dog Grooming bundle, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Stand out from the crowd and get trained for the job you want. With this comprehensive Dog Grooming bundle, you can achieve your dreams and train for your ideal career. This Dog Grooming bundle covers essential aspects in order to progress in your chosen career. Why Prefer Us? All-in-one package of 4 premium courses' Dog Grooming bundle Earn a certificate accredited by Get a free student ID card! (£10 postal charge will be applicable for international delivery) Globally Accepted Standard Lesson Planning Free Assessments 24/7 Tutor Support. Start your learning journey straightaway! *** Course Curriculum *** Our Dog Grooming bundle courses consist of the following learning modules: Course 01: Dog Grooming Module 1: The History of Dog Grooming Module 2: Why Do We Groom? Module 3: Anatomy Module 4: Breed Groups and Coat Types Module 5: Equipment and Techniques Module 6: Keep Your Dog Healthy and Clean Module 7: Things to Look for Before You Groom a Dog Module 8: Pre-grooming and General Care Module 9: Preparation Module 10: Skin Conditions Module 11: How to Bathe Your Dog Module 12: How to Get Your Dog to Love Bath Time Module 13: Drying Your Dog After a Bath Module 14: Bathing and Drying: General Considerations Module 15: Grooming Details (Clipping, Scissors, Ears, Teeth, Feet, Bottoms) Module 16: Basic First Aid Course 02: Canine Communication Course Module 1. Introduction to Canine Evolution Module 2. Introduction to Canine Intelligence Module 3. The Importance of Socialisation Module 4. Canine Communication Module 5. Canine Psychology Module 6. Dog Communication and Body Language Module 7. Communication Between Dogs and Human Module 8. Canine Emotions and Signs of Suffering Module 9. The Role of a Dog Owner Module 10. Essential Skills for Working With Dogs Course 03: Dog Agility Module 01: Introduction to Dog Agility Module 02: What to Know Before Starting? Module 03: Understanding Dogs' Behaviour, Responses and Communication Module 04: Basic Physical Training Module 05: Obstacle Training 1 (Contact Obstacle) Module 06: Obstacle Training 2 (Tunnels and Jumps) Module 07: Flatwork and Course Design Module 08: Agility and Health Module 09: About Competitions Course 04: Dog Walking & Pet Sitting Module 01: Introduction to Pet Sitting Module 02: Licences and Legislation Module 03: Setting up Your Own Pet Sitting Business Module 04: Managing Your Pet Sitting Business Module 05: Getting to Know the Dogs & Puppies Module 06: Dog Walking Module 07: Getting to Know the Kittens and Cats Module 08: Learning about Birds Module 09: Specific Information on Rabbits & Guinea-Pigs Module 10: Specific Information on Ornamental Fish Module 11: Specific Information on Reptiles Module 12: Safety and Emergencies Assessment Process Once you have completed all the modules in the Dog Grooming Bundle course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is suitable for everyone. Requirements You will not need any prior background or expertise. Career path This bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 Upon passing the Bundle, you need to order to receive a Hard copy Certificate for each of the courses inside this bundle. If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Personal Development Training is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Personal Development Training and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 02 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Self awareness breeds CONFIDENCE and self-esteem YOO Promo 00:02:00 Introduction to the Yoo Course 00:05:00 How the Course works 00:03:00 Advice from ancient Greece - Know Thyself! 00:04:00 Jung's main psychological types 00:06:00 It's your preference - in colour! 00:03:00 More about the colourful behavioural model 00:06:00 You on a bad day (The Dark Side) 00:04:00 What people say about you when you're not there 00:06:00 Owning your weaknesses 00:07:00 Confidence building is a journey - not an event 00:05:00 Reading and connecting with others for the best RELATIONSHIPS How a new relationship develops 00:03:00 How to understand and build Rapport 00:04:00 The remaining 3 'R's of relationship development 00:04:00 Reading body language, vocal tone and content 00:06:00 Communicating with the four main personality types 00:05:00 The 5 love languages for understanding those close to you 00:04:00 The top 5 relationship tips 00:06:00 Some relationship hacks and shortcuts - use with care! 00:06:00 Emotional intelligence builds resilience and helps us through life's CHANGES Understanding Emotional Intelligence 00:05:00 Recognising, expressing and regulating emotions 00:05:00 What is within your power? 00:06:00 Choices: Wisdom from a whining dog 00:05:00 A personal lesson in mental and emotional resilience 00:05:00 Nine hundred and fifty three; the most important number ever 00:04:00 Telling yourself a different story 00:07:00

Overview Deliver a Presentation with Confidence Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Deliver a Presentation with Confidence Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Welcome To Create Course Promo 00:16:00 Introduction And Welcome To The Course 00:17:00 Start With A Killer Opener Get Them To Trust You 00:18:00 Get Them To Believe You 00:14:00 Get Them To Listen To You 00:09:00 Killer Opener Summary And Q&A 00:05:00 Command With Your Body Introduction 00:04:00 Take A Strong Stance 00:06:00 Move Purposefully 00:10:00 Master Eye Contact 00:06:00 Activity 00:10:00 Convince With Your Voice Introduction To Convince With Your Voice 00:04:00 Choose Your Words Wisely 00:28:00 Find Your Optimal Pace, Volume, Inflections And Tone 00:22:00 Convince With Your Voice Summary And Next Steps 00:03:00 Overcome Your Presentation Fears Introduction To Overcome Your Presentation Fears 00:08:00 Minimize The Chance Of A Misstep 00:18:00 Channel Your Strengths And Not Your Vulnerabilities 00:20:00 Focus On Your Audience's Needs And Not Your Own 00:19:00 Appear Confident And Credible Introduction To Appear Confident And Credible 00:09:00 Use Confident Language 00:20:00 Speak With A Confident Voice 00:02:00 Show Confident Body Language And Facial Expressions 00:08:00 Big Picture And Q&A 00:08:00 Downloadable Materials Resource - Deliver A Presentation With Confidence 00:00:00

Career Development Training is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Career Development Training and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction Course introduction 00:03:00 Instructor introduction 00:02:00 Preparation - Setting Yourself Up For Success Why it is important to prepare yourself 00:04:00 How to prepare an eye-catching resume 00:07:00 Resume Clinic 1 00:07:00 Resume Clinic 2 00:04:00 Navigating Application Tracking Systems (ATS) 00:06:00 How to market yourself using LinkedIn 00:07:00 LinkedIn Clinic 00:04:00 How to approach companies 00:05:00 How to research companies 00:04:00 How to read and respond to job descriptions 00:03:00 How to use recruiters 00:05:00 Mock interviews 00:04:00 How to use references and testimonials 00:05:00 How to prepare a 90-day business plan 00:50:00 Emotional Intelligence - Discovering your best self Emotional intelligence and why it matters 00:05:00 Self-awareness and why it matters 00:07:00 Self-assessment and why it matters 00:06:00 Self-confidence and why it matters 00:04:00 Self-control and why it matters 00:04:00 Empathy and why it matters 00:06:00 Acing your interview How to make a good first impression 00:07:00 Body language during the interview 00:04:00 Common Interview Questions 1 00:08:00 Common Interview Questions 2 00:11:00 How to discuss salary and compensation 00:06:00 Online interviews 00:05:00 Recap and conclusions 00:03:00 Live Sessions Live career interview session 00:26:00 Live resume session 01:16:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Overview: Effective Communication Skills In today's interconnected world, effective communication is an invaluable asset. Whether you're interacting in your personal relationships, navigating professional environments, or engaging with broader communities, the ability to convey ideas, thoughts, and emotions with clarity and precision is essential. The 'Effective Communication Skills' course is designed to equip learners with the knowledge, strategies, and practical techniques necessary to become adept communicators across various mediums.   Chapter 1: Effective Communication The foundation of effective communication lies in understanding its fundamental principles. In this introductory chapter, learners will delve into the core concepts that underpin successful communication. From the basic elements of encoding and decoding messages to the importance of active listening and feedback, participants will gain insights into the dynamics of human interaction. Key topics covered in this module include: The communication process: Explore the stages involved in transmitting and receiving messages, including encoding, transmitting, receiving, decoding, and feedback. Verbal and nonverbal communication: Understand the role of both verbal language and nonverbal cues such as body language, facial expressions, and gestures in conveying meaning. Barriers to communication: Identify common obstacles that hinder effective communication, such as noise, cultural differences, language barriers, and emotional barriers. Active listening: Learn techniques to enhance listening skills, including paraphrasing, clarifying, summarizing, and empathizing with the speaker. Through a combination of theoretical concepts, real-world examples, and interactive exercises, learners will develop a solid understanding of the principles of effective communication and how they can be applied in various contexts. Chapter 2: Effective Verbal Communication Verbal communication plays a central role in interpersonal interactions, presentations, negotiations, and everyday conversations. In this module, participants will explore strategies for mastering the art of verbal communication and fostering meaningful connections with others through spoken language. Key components of this chapter include: Clarity and conciseness: Discover techniques for articulating thoughts and ideas clearly and succinctly to ensure that messages are easily understood by others. Tone and delivery: Explore the impact of tone of voice, pacing, pitch, and emphasis on the interpretation of verbal messages, and learn how to adapt these elements to different situations and audiences. Assertiveness and confidence: Develop strategies for expressing opinions, making requests, and asserting boundaries with confidence and assertiveness, while also respecting the perspectives of others. Effective questioning and feedback: Master the art of asking open-ended questions, providing constructive feedback, and engaging in productive dialogue to foster mutual understanding and collaboration. Through practical exercises, role-playing scenarios, and guided feedback sessions, learners will hone their verbal communication skills and gain confidence in their ability to express themselves effectively in various contexts. Chapter 3: Effective Written Communication In an age dominated by digital communication channels, the ability to communicate effectively in writing is more important than ever. This module focuses on developing proficiency in written communication, from crafting clear and concise emails to drafting persuasive reports and documents. Key themes covered in this module include: Structure and organization: Learn how to structure written communication effectively, including the use of introductions, main body paragraphs, and conclusions to guide the reader through the content. Clarity and precision: Explore techniques for writing clearly and concisely, avoiding jargon, ambiguity, and unnecessary complexity to ensure that messages are easily understood by the intended audience. Tone and style: Understand the importance of tailoring the tone and style of writing to suit the purpose, audience, and context, whether it's formal, informal, persuasive, or informative. Editing and proofreading: Develop strategies for reviewing and revising written work to correct errors in grammar, punctuation, spelling, and style, ensuring that the final product is polished and professional. By practicing writing exercises, analyzing sample texts, and receiving constructive feedback, participants will enhance their written communication skills and become more effective communicators in both personal and professional settings.   Conclusion The 'Effective Communication Skills' course provides a comprehensive framework for mastering the art of communication in today's fast-paced world. By exploring the principles of effective communication, mastering verbal and written communication techniques, and practicing through interactive exercises, participants will develop the skills and confidence needed to succeed in any communication context. Whether you're a seasoned professional looking to enhance your communication skills or an aspiring communicator seeking to build a strong foundation, this course offers valuable insights and practical strategies for achieving your goals. Course Curriculum Chapter 1 Effective Communication Effective Communication 00:00 Chapter 2 Effective Verbal Communication Effective Verbal Communication 00:00 Chapter 3 Effective Written Communication Effective Written Communication 00:00

Description Sales are all about working to persuade, influence and enroll people. It is imperative to obtain all the imperative sales skills prior to getting into the sales job. The Sales Training Certificate Level 2 is designed to assist you in learning the basic facts on sale, basic communication, important things to keep in mind while selling, usage of etiquettes and body language. The course aims to develop your understanding of sales and account management.  It will develop your sales force, increasing your sales abilities on the telephone, managing key accounts, leading sales teams and even improving your customer service skills. You will learn to make your business more profitable and enhance your client relationships. You will also learn about basic sales Courses, work management, time management, calls, client visits, the difference between selling and telling, Things to do and not to do during visits by clients. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Sales Training Certificate Level 2 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Sales Training Certificate Level 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 Introduction FREE 00:01:00 100 Clicks a Day Formula 00:08:00 The Value Ladder for 10X The Profits 00:13:00 Squeeze Page Secrets 00:12:00 Your Value Ladder Buildout 00:20:00 Module: 02 Front End Focus 00:11:00 5 Why Buy Triggers 00:11:00 My Squeeze Page Example 00:05:00 How to Build Your Optin Pages 00:08:00 Squeeze Page Examples & Building with ClickFunnels 00:23:00 Module: 03 Expert Positioning 00:18:00 Voice Inflection for 2X Sales 00:17:00 Why Email Everyday 00:03:00 The Attractive Character Overview 00:10:00 Attractive Character II 00:18:00 Module: 04 Soap Opera Sequence 00:13:00 TYP Overview 00:03:00 Front-End Overview 00:12:00 Seinfeld Email Sequence 00:11:00 Bait Overview 00:19:00 Module: 05 WWWH Script 00:04:00 The Bridge Hack 00:07:00 The Bridge Page 00:06:00 OTO Script 00:09:00 Star Story Solution Script 00:17:00 Squeezing Extra Money from Emails 00:06:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00