19224 Basic courses

Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco© Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will learn about the Cisco Contact Center Enterprise (CCE) products and explore features and functionality of the solution including major system components. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency

Duration 4.5 Days 27 CPD hours This course is intended for This intermediate course is for people who are new to the RACF component of the z/OS Security Server, and responsible for security administration. This includes people who are planning to implement RACF for the first time, and people who are security administrators in installations where RACF is already implemented. Those inexperienced z/OS users may find the course Basics of z/OS RACF Administration (ES19) more appropriate Overview Identify the security requirements of a system Evaluate the facilities and options of RACF Define users to RACF Set up a RACF group structure Use RACF to protect resources Select options to tailor RACF Evaluate and implement RACF database and performance options Identify tools available for auditing Administer the system so that it is consistent with the installation's security goals Be a more effective security administrator using the RACF component of the z/OS Security Server to define users, set up group structures, define general resources, protect z/OS data sets, & use several RACF utilities. Security and RACF overview . Administering groups and users . Protecting z/OS data sets . Introduction to user administration and delegation and general resources . RACF database, tables, and performance options . RACF utilities and exits . RACF options . Auditing the RACF environment . Storage management and RACF . Security for JES facilities . Security classification .

Duration 1 Days 6 CPD hours This course is intended for System administrators and security operations personnel, including analysts and managers Overview By the end of the course, you should be able to meet the following objectives: Manage and configure the Carbon Black App Control sever based on organizational requirements. Implement rules to support business processes and automatic approvals. Identify scenarios and use cases for Custom rules and Event rules. Describe common troubleshooting scenarios for the Carbon Black App Control server. Describe common troubleshooting scenarios for the Carbon Black App Control Windows agent. This course teaches you how to configure and scope the rules within VMware Carbon Black© App ControlTM product to maintain the system according to your organization?s security posture and organizational policies. Additionally, this course covers troubleshooting both the server and the agent for Carbon Black App Control and how to identify issues that impact normal operations. This course provides an in-depth, technical understanding of the Carbon Black App Control product through comprehensive coursework and hands-on scenario-based labs. Course Introduction Introductions and course logistics Course objectives Custom Rules Basics Execute / Write action rules Precedence Paths tom Rules Best Practices Rule Triad Rule multiplication Rule Types Custom rule type overview Optimizing Custom Rules Evaluating events Event Rules Creating and editing Testing before implementing Creating and editing Testing before implementing Server versus agent issues Server Capabilities Tools, logs, common issues, scenarios Agent Capabilities Tools, logs, common issues, scenarios

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is as follows: Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer This is a two day instructor-led course that focuses on the skills and knowledge needed to implement and configure a Cisco TelePresence Management Suite and Cisco TelePresence Management Suite Extensions. Students will configure TMS, TMSPE, TMSXE, VCS and UCM for management of endpoints. Students will also learn to Configure and Schedule Conferencing, Administrative Tasks, Set up Microsoft Active Directory Users, Manage Conferences and Provision Devices. Installing Cisco Telepresence Management Server Windows Server Installation SQL Server Installation Server Pre-requisites and configuration Installing TMS Installing TMS Provisioning Extensions Release and Option Keys Upgrading TMS Backup TMS Configuring Cisco TelePresence Management Suite (TMS) Initial Configuration Endpoint Configuration Adding User Accounts and Profiles Groups and Permissions Active Directory Lookup Configuration Templates Setting Configuration VCS Configuration for TMS Direct Endpoint Management VCS/TMS Direct Managed Endpoint Features CUCM Configuration for TMS Direct Endpoint Management ? CUCM TMS Responsibilities CUCM Responsibilities Findme Configuration Phonebooks & Phonebook Sources Booking Conferencing Conference Creation Advanced Conference Settings Booking & Scheduling Conference Monitoring Dial Plans, Configuration Templates Scheduler/Smart Scheduler Reporting on TMS Reporting Basics Creating a Report Using Reporting Templates Bridge Utilization Call Detail Records Billing Code Statistics Conferences System Managing and Troubleshooting TMS Using the Logs Cisco TMS Ticketing System Troubleshooting VCS Registrations Troubleshooting CUCM Registrations System Maintenance

Duration 2 Days 12 CPD hours This course is intended for This course is intended for System and network engineers, technical architects and technical support personnel Overview Upon successful completion of this course, students will be able to install and operate a Cisco DNA Center (DNAC) This course will cover the basics of installing and operation of the Cisco DNA Center (DNAC). The Cisco DNAC is a stand-alone product that provides a single dashboard for every fundamental management task to simplify running an enterprise network. The DNAC is the management piece of the Software Defined Access (SDA) solution. Intent-based Networking overview DNA Center overview. DNA Center as a Platform. DNA Center Architecture & Design. DNA Center Installation DNA Center/Identity Services Engine (ISE) Integration ISE Integration configuration in DNA Center. DNA - Global - Add servers (e.g. ISE server(s)). DNA Center integration configuration in ISE. Approve pxGrid in ISE.Verify DNA/ISE integration DNA Center - Device Inventory Add networks devices to the DNA Center device inventory. Verify DNA Center Inventory configuration. DNA Center - Design - Network Hierarchy. Verify DNA Center - design configuration DNA Center - Design - Software Image Management (SWIM) Review SWIM image repository listing. Create golden software image & role. Verify golden software image creation DNA Center - Design ? Templates and Policies Templates ? Apache Velocity Engine. Command Runner. Policies: Group-Based, Application,Traffic Copy, IP-Based DNA Center - Provision Configuration Add devices to newly created sites/locations. Plug and Play (PnP). Verify DNA Center - provision configuration. DNA Center - Assurance Collection. DNA Center ? Administration

Duration 5 Days 30 CPD hours This course is intended for This intermediate course is appropriate for experienced UNIX system administrators who want to support AIX running on POWER processor based systems in a mult-iuser POWER (System p) partitioned environment. Overview At course completion, you will be able to:- Install the AIX operating system, filesets, and RedHat Package Manager (RPM) packages - Perform system startup and shutdown - Discuss and use system management tools such as System Management Interface Tool (SMIT) and IBM systems director console for AIX - Manage physical and logical devices - Discuss the purpose of the logical volume manager - Perform logical volume and file system management - Perform and restore system backups - Use the AIX error log as a tool in problem determination - Configure TCP/IP networking Students will learn to install, customize and administer the AIX operating system in a multi-user POWER (System p) partitioned environment. Introduction to AIX and IBM Power systems AIX system management tools AIX software installation and maintenance System configuration and devices TCP/IP networking System startup and shutdown Basics of configuring logical partitions AIX installation Working with the Logical Volume Manager File systems administration The Object Data Manager LVM metadata Disk management procedures Backup and restore Error monitoring System initialization - I System initialization - II (00:35) Exercise 17 (00:25) Unit 18: The AIX system dump facility (00:15) Exercise 18 Advanced install techniques Alternate disk installation Alternate disk - part 1 (pre-clone) Using multibos Alternate disk - part 2 (post-clone) multibos Appendix A: Survey of additional AIX facilities

Duration 1 Days 6 CPD hours We?ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. 1 - Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives 2 - Verbal Communication Skills Listening and Hearing: They Aren?t the Same Thing Asking Questions Communicating with Power 3 - Non-Verbal Communication Skills Body Language The Signals You Send to Others It?s Not What You Say, It?s How You Say It 4 - Making Small Talk and Moving Beyond The Four Levels of Conversation 5 - Moving the Conversation Along Asking for Examples Using Repetition Using Summary Questions Asking for Clarity and Completeness 6 - Remembering Names Creating a Powerful Introduction Using Mnemonics Uh-Oh?I?ve Forgotten Your Name 7 - Influencing Skills Seeing the Other Side Building a Bridge Giving In Without Giving Up 8 - Bringing People to Your Side A Dash of Emotion Plenty of Facts Bringing It All Together 9 - Sharing Your Opinion Using I-Messages Disagreeing Constructively Building Consensus 10 - Negotiation Basics Preparation Opening Bargaining Closing 11 - Making An Impact Creating a Powerful First Impression Assessing a Situation Being Zealous without Being Offensive 12 - Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations

Duration 4 Days 24 CPD hours This course is intended for IS Security Officers IS Managers Risk Managers Auditors Information Systems Owners IS Control Assessors System Managers Government Employees Overview Upon completion, Certified Threat Intelligence Analyst students will be able to proactively collect threat data and implement strategies to limit exposure to those threats. Additionally, they will be prepared to take the C)TIA exam Everywhere you turn today, you hear about the need for threat intelligence analysis! However, in some cases, it is just a buzzword, while in other cases, threat intelligence is being touted as the remedy toward advanced persistent threats. The real question is, how do we leverage threat intelligence to reduce network vulnerabilities without wasting time and money? The answer is simple, Mile2?s Certified Threat Intelligence Analyst course. Mile2?s CTIA course will help security professionals learn how to make good use of the many sources of threat intelligence. It will aid an individual to understand what threat sources are helpful, which specific threats are targeted and which ones may need minor adjustments to monitor within your organization. Mile2?s CTIA course focuses heavily on hands-on labs, concentrating on discerning and interpreting threats and responding to them.ÿ The CTIA course focuses overall on current significant threats, threat actors, and identification procedures so that cyber-security professionals can implement the best policies and procures for their organizational security posture. Once complete, the student will be competent toward improving a company?s existing security infrastructure. Policies and methodologies learned in the CTIA will allow the student to use threat intelligence concepts to decrease overall company risk. Course Outline Threat Intelligence Basics Cyber Threats Threat Actors Case Studies Threat Identification Proactive Approach

Duration 4.375 Days 26.25 CPD hours This course is intended for The target audience for this course is all Oracle professionals. Among the specific groups for whom this course will be helpful are: Application designers and database developers Database administrators Web server administrators Overview This eTextbook begins with an explanation of the intent and usage of the PL/SQL programming language for database applications. Important reasons why one should incorporate PL/SQL modules within the application architecture right from the initial design and planning phase are presented. Next one learns how to begin building executable PL/SQL program units. One learns about each of the major segments of a working program and how these interact with each other during program execution, including the important error or exception handling capabilities of the language. The final section goes beyond the basics and begins to explore advanced topics that will be useful later in the Sideris Oracle PL/SQL developer textbook series. One learns techniques and features that allow modular and reusable programs to be developed, increasing productivity and maintainability of database applications. his eTextbook introduces one to Oracle database programming using the PL/SQL programming language. One will learn the syntax, structure and features of the language. This textbook will also lay the foundation for the entire Sideris Oracle PL/SQL programming series, allowing one to progress from introductory topics to advanced application design and programming and finally onto writing complex high-performance applications. his eTextbook introduces one to Oracle database programming using the PL/SQL programming language. One will learn the syntax, structure and features of the language. This textbook will also lay the foundation for the entire Sideris Oracle PL/SQL programming series, allowing one to progress from introductory topics to advanced application design and programming and finally onto writing complex high-performance applications.

Duration 1 Days 6 CPD hours Overview The purpose of this document is to provide the learning outcomes for the course and the assessment criteria. It also provides an overview of the examination design in terms of the types of questions asked.Starting with Chapter 2, Digital Transformation, the BL 1 & 2 (for Bloom's Taxonomy 1 & 2) provides the number of questions that will appear on the exam. This course is targeted at IT and Cybersecurity professionals looking to become certified on how to operationalize the NIST Cybersecurity Framework (NCSP) across an enterprise and its supply chain. Digital Transformation Explain what it means to ?become digital.? Discuss the difference between industrial and digital era enterprises. Explain how cybersecurity supports an organization?s digital transformation. Understanding cyber Risks Explain the cyber risk equation. Identify and explain each component of the cyber risk equation. Describe the basics of a risk assessment. NIST Cybersecurity Framework Fundamentals9 Explain the genesis of the NIST-CSF. List and describe the components of the NIST-CSF. Describe each of the NIST-CSF?s objectives. Core Functions, Categories & Subcategories Understand and explain the a.Core Functions b.Framework Categories c.Informative References. Implementation Tiers & Profiles Understand and explain Implementation Tier terms and their use. Understand and explain each Implementation Tier. Understand and describe the three risk categories Understand and explain Profiles and their use a.Current b.Target Understand and describe the use of Profiles when a.Determining gaps b.Identify & prioritize focus areas Cybersecurity Improvement Understand and explain how an organization can approach the adoption and adaptation of the NIST-CSF Understand and describe how to implement cybersecurity controls using an incremental improvement approach. Understand and describe CIIS as a practice within an organization.