This Safeguarding Vulnerable Adults Online Course is designed to provide an essential introduction for anyone who is new to the subject and act as a refresher for those who already work with vulnerable people in a paid or voluntary capacity. Most adults live normal happy lives. However, for a number of unfortunate people, abuse is a reality and the effects can lead to great unhappiness and sometimes, tragedy. In simple terms, abuse to adults exists and if you suspect that a person is abusing or being abused, your responsibility is to prevent it. Also, if you are working with vulnerable adults, you have a legal duty of care to intervene and this is fully supported by legislation. It is not enough to claim ignorance of the abuse or fail to assist.
From the moment you click 'enrol', this course dives headfirst into the art and strategy behind modern marketing, advertising, and public relations. It’s your guide to decoding how brands capture attention, influence decisions, and (with a bit of flair) stay in the spotlight. Whether you're eyeing a career in the field or simply trying to make sense of the chaos behind billboards, hashtags, and press releases, this course delivers the essentials—served with a side of sharp wit and clear direction. Explore how to craft compelling campaigns, manage a brand's public image, and navigate the digital jungle with SEO, content strategies, and media relations. No jargon-laden lectures here—just solid knowledge designed to keep pace with today's fast-moving landscape. If you’ve ever wondered why some slogans linger while others vanish like a bad ad, this course has answers. And no, you won’t need to leave your house or wear a name badge to learn them. Key Features: CPD Certified Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases This course covers essential topics including understanding consumer behavior, developing effective product and branding strategies, conducting market research, and utilizing various marketing channels such as advertising, sales promotion, personal selling, and digital marketing to create successful marketing campaigns and reach target audiences effectively. This PR : Public Relation course covers foundational aspects of Public Relations, including its principles, tactics, and management. It explores essential topics such as organizational strategies, research methods, crisis management, and ethical considerations. Emphasizing social media's role, it equips students with vital skills for navigating diverse PR fields ethically and professionally. Course Curriculum: Course 01: Marketing Module 01: Basics of Marketing Module 02: The Marketing Process Module 03: Strategic Marketing Module 04: Marketing Environment Module 05: Market Segmentations Module 06: Consumer Buying Behaviour Module 07: Business Markets and Buying Behaviour Module 08: Marketing Research Module 09: Product Strategy Module 10: Branding Strategy Module 11: Product Life Cycle Module 12: Pricing Strategy Module 13: Marketing Channels Module 14: Integrated Marketing Communications Module 15: Advertising and Sales Promotion Module 16: Personal Selling and Public Relations Module 17: Direct and Digital Marketing Course 02: PR : Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Crisis management Module 09: Ethics & Professionalism in Public Relations Learning Outcomes: Understand core marketing principles and strategic frameworks. Analyze consumer behaviour for effective marketing strategies. Develop comprehensive product and branding strategies. Implement integrated marketing communications across various channels. Execute tactical public relations initiatives with ethical considerations. Manage crises and maintain brand reputation effectively. Accreditation All of our courses, including the Marketing, Advertising & PR Course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Marketing, Advertising & PR Course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the Marketing, Advertising & PR Course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 25 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring marketing professionals seeking comprehensive knowledge. Individuals aiming to excel in advertising and sales promotion roles. PR enthusiasts looking to master strategic communication. Entrepreneurs desiring to build strong brand identities. Career changers exploring opportunities in dynamic industries. Requirements Learners do not require any prior qualifications to enrol on this Advertising & PR Course. You just need to have an interest in Advertising & PR Course. Career path Marketing Manager - £40K to £60K/year. Advertising Account Executive - £20K to £30K/year. PR Specialist - £25K to £45K/year. Brand Manager - £35K to £50K/year. Digital Marketing Strategist - £30K to £45K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.
Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support: Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want This British sign language level 1 course is a journey of inclusivity and communication where you will learn the basics of this beautiful language in an expressive way, allowing you to connect with the deaf community with essential sign skills. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand British Sign Language and fingerspelling Learn how to meet people in sign language Know how to sign families, colours, transport, weather etc. Discover how to sign numbers such as phone numbers, time and calendar signs Learn how to sign colours such as colour games or to draw a coloured elephant Know how to sign transport and time Learn how to sign directions, emotional stories, and non-manual features in BSL Understand how to sign interests and sports activities Know how to sign a description of a person and clothes Why British Sign Language Level 1 Course right for you? This extensive British Sign Language Level 1 Online Course will give you an overview of sign language communication with people who can't speak or hear. You will learn how fingerspelling is used to communicate words using hands and exchange personal information with each other. This BSL level 1 online course will equip you with techniques to use British sign language words to communicate families, numbers, colours, transports, weather, and routine activities. You will learn how subtitles play a vital role in communicating daily activities with disabled people. By the end of the British Sign Language Level 1 Online Course, you will gain practical skills and theoretical knowledge in British sign language to communicate with hearing-impaired and dumb people. British Sign Language Level 1 Course Details Accredited by International Practitioners of Holistic Medicine (IPHM) is a leading accredited organisation that certifies and regulates alternative therapists, healers, and training providers around the world. After completing the IPHM accredited course you will be eligible to apply for the insurance. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Important Information Important Information Module 1: What is British Sign Language (BSL) What is British Sign Language Module 2: Fingerspelling What is Fingerspelling A to Z Handouts A to Z Fingerspelling - Right and Left Handed A to Z Fingerspelling Spin the Wheel (Longer Version) Handouts - A to Z Names 1st Name A to Z in 3 Parts 1st Name A to Z Fingerspelling - PDF Quiz Fingerspelling (Fill in the Blanks) Answers Fingerspelling (Fill in the Blanks) - PDF Quiz - Name, Me, Live Where Answers - Name, Me, Live Where - PDF Module 3: Meeting People Handouts - Meeting People Meeting People and Introduction with Subtitles Meeting People and Introduction without Subtitles Module 4: Families Handouts - Families Families Signs Part 1 - With Subtitles Families Sign Part 1 - Without Subtitles Families Signs Part 2 - With Subtitles Families Signs Part 2 - Without Subtitles Who is My Family Handouts - Answers - Who is My Family Module 5: Numbers Handouts - Numbers Number 0 to 10 - Spin the Wheel Number 0 to 20 - Spin the Wheel Number 0 to 30 - Spin the Wheel What is the Number Numbers - Study Answers Bingo Numbers 4 Games Bingo Numbers 4 Games - Study Answers Handouts - Phone Numbers Module 6: Calendar and Time Handouts - Calendar and Birthdays Calendar - Signs With Subtitles Calendar - Signs Without Subtitles Spin the Wheel - Which Day and Month is Today What is the Time What is the Time - Study Answers Spin the Wheel - What is the Time When is Your Birthday When is Your Birthday. - Study Answers Module 7: Colours Handouts - Colours Colour Games Draw a Coloured Elephant - Quiz Draw a Coloured Elephant - Answer Handouts Module 8: Transports Handouts - Transports Transports - Signs With Subtitles Transports - Signs Without Subtitles Transport and Time - Signs With Subtitles Transport and Time - Signs Without Subtitles Transports and Fingerspelling - Fill in the Gap Transports and Fingerspelling - Fill in the Gap - Study Answers Module 9: Weather Module 9: Weather Weather - Sign With Subtitles and Images Weather - Sign Without Subtitles and Images Weather - Questions Without Subtitles What is the Weather and Time What is the Weather and Time. - Answers Study Module 10: Emotional Signs Handouts - Non Manual Features (Nmf) - Signs With Emotional Images Non Manual Features (Nmf) - Signs With Emotional Images Emotional Signs With Subtitles Emotional Signs Without Images Spin the Wheel - How Are You Feeling Nmf - Signs Homework Handouts - Nmf Emotional Stories - Answers Module 11: Affirmative and Negative Handouts - Affirmative and Negative Affirmative and Negative With Subtitles Affirmative and Negative Without Subtitles Modules 12: Interests- Hobbies and Sports Handouts - Interests- Hobbies and Sports Handouts - Information About Different Clubs Interests Hobbies and Activities With Subtitles Interests Hobbies and Activities Without Subtitles Sports - Signs With Images Sports - Signs Without Images Hobbies Interests - Questions With Subtitles Hobbies Interests - Questions With Subtitles Sports Clubs Sports Clubs - Study Answers Don't Like or Like in Sports - Hobbies Interests - Questions Without Subtitles Don't Like or Like in Sports - Hobbies Interests - Answers Study Module 13: Description of a Person Handouts - Description of a Person Description of a Person With Subtitles Description of a Person Without Subtitles Module 14: Describing Clothes Handouts - Describing Clothes Describing Clothes With Subtitles Describing Clothes Without Subtitles Describing a Person and What They Are Wearing Describing a Person and What They Are Wearing - Handouts Answer Module 15: a to Z of Animals Handouts - a to Z of Animals A to Z of Animals Without Subtitles A to Z of Animals With Subtitles Questions About Pets With Subtitles Questions About Pets Without Subtitles 10 Most Popular Pets About Pets About Pets - Handout Answers About Pets - Handout Answers Module 16: Money Money Signs (Part 1) With Subtitles Money Signs (Part 1) Without Subtitles Money Signs (Part 2) With Subtitles Money Signs (Part 2) Without Subtitles Money - How Much is It Money - How Much is It.- Handout Answer Module 17: Foods and Drinks Handouts - Foods and Drinks Foods and Drinks With Subtitles Foods and Drinks Without Subtitles Asking Questions About Refreshments With Subtitles Asking Questions About Refreshments Without Subtitles Foods and Drinks - Menu With Images Foods and Drinks - Menu Without Images Handout - Top Eat Menu At the Restaurant Handouts - at the Restaurant Module-18: Exam Exam-BSL Level 1 Answers-BSL Level 1 Exam Who should take this course? This BSL level 1 online course is suitable for those who want to master in British Sign Language to apply for job opportunities or anyone who want to help hearing-impaired and deaf people in doing daily activities or meet new people by communicating in British sign language. Entry Requirements There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This British sign language level 1 online course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org
This course provides exceptional training on the principles and processes required to successfully operate a warehouse. PARTICIPANTS WILL LEARN HOW TO: • Learn about the characteristics of a warehouse and its function • Understand the basic principles of effective layout design and product storage prioritization • Gain an understanding of modern practices in warehouse operations, such as Kanban and 5S • Understand the importance of packaging and data inputs to improve the performance of pick and pack operations • Understand the role of KPIs in warehouse and supply chain management COURSE TOPICS INCLUDE: Material storage as part of supply chain management Evaluation of outsourcing issues Challenges of codification and traceability Performance management Automated and mechanized systems Different storage methodologies Use of Warehouse management systems Optimum cube utilization and labour productivity Picking and packing management systems Goods receipt and dispatch
Are the many perimenopause and menopause getting you down? Feeling flat and unmotivated, feeling exhausted and unable to cope? Do you want to feel calmer, get your focus back, be more productive, sleeping better and feel more like yourself agaain? Come and learn how you don't have to suffer: get the basics back in place so you feel full of energy and get the old you back.
Training - Grants Fundraising: applying and reporting Session aimed at charitable trusts, foundations and grants fundraisers FREE for HIGN members | £25 for non-members THIS SESSION WILL NOT BE RECORDED Capacity capped at 50 sign-ups. We will operate a waiting list if we reach this number, and may ask hospices with more than one sign-up to release places. The grants landscape has changed, and while the basics have remained the same, priorities have not. In this introductory session we look at the essentials of grant fundraising considering this new world of grants we find ourselves in. By the end of this session we aim for you to: · Have a better understanding of the grants landscape · A view of the full grants process · Understanding of what makes a strong application David describes himself as a “product of small charities”. A service user as a child, volunteer since his teenage years and now is helping to payback through training, mentoring and consultancy projects. He started a ranging career in fundraising in 2006, before maturing into a training and consultancy role with small charities some 12 years later. In early 2022, David joined the FSI and re-built their partnership training programme, carrying it forward in his own style with Triceratops Training after the closure of the previous charity. Most of our associate trainers, like David, were also training or consultancy associates for the FSI, NCVO, Lloyds Bank Foundation or DSC. David currently leads training programmes with Battersea Dogs & Cats Home, several funders, CVS and other sector infrastructure organisations across the UK.
If someone suffers from a diving injury, they may require emergency oxygen. Knowing how to provide oxygen support can help save their life. Learning Outcomes of Oxygen Administration for Medical Emergencies: Understand how to administer oxygen in an emergency situation. Recognize the importance of first aid and the role of a first aider. Learn how to perform cardiopulmonary resuscitation (CPR). Learn about emergency oxygen for scuba diving injuries. Understand the equipment used for oxygen administration and delivery. Why Prefer this Oxygen Administration for Medical Emergencies Course? Opportunity to earn a certificate accredited by CPD QS after completing this Oxygen Administration for Medical Emergencies course Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments on Oxygen Administration for Medical Emergencies. 24/7 tutor support This Oxygen First Aid Training online course covers various modules such as Oxygen Administration, First Aid, and CPR. It also includes , Emergency Oxygen for Scuba Diving Injuries, Oxygen Equipment for First Aiders, Delivery Devices and Associated Risks, Bag Valve Mask (BVM), and Oxygen Safety. This course is designed to help individuals learn how to administer oxygen in emergency situations, the importance of first aid, and the use of oxygen support for COVID-19 patients and scuba diving injuries. The course covers theoretical concepts, providing learners with knowledge about oxygen equipment, delivery devices, and associated risks. Upon completing the course, learners will have the skills to provide oxygen administration in emergency situations. This Oxygen First Aid Training online course is ideal for healthcare professionals, first aiders, and individuals who want to enhance their skills and knowledge about oxygen administration and delivery devices. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals who need to know how to provide oxygen support. First aiders who want to enhance their skills and knowledge. Individuals who want to learn about oxygen administration and delivery devices. Anyone who wants to provide oxygen support in emergency situations. Requirements You will not need any prior background or expertise. All you need to take this Oxygen Administration for Medical Emergencies is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path Emergency Medical Technician: £21,000 - £30,000 Paramedic: £24,000 - £40,000 Critical Care Paramedic: £35,000 - £55,000 Nurse: £24,000 - £45,000 Respiratory Therapist: £24,000 - £40,000 Diver Medic Technician: £25,000 - £50,000 Certificates Oxygen Administration for Medical Emergencies Hard copy certificate - £10 Upon successful completion of the First Aid Training course, learners can obtain a certificate as proof of their achievement. The following certificate options are available: PDF Certificate:£10. Printed Hardcopy Certificate - UK Delivery £29. Printed Hardcopy Certificate - International Delivery £39.