4039 BA courses in Cardiff delivered Live Online

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

The HoardingUK National Hoarding Conference is back in 2024! This year we're looking at what IS working. Our expert panel will include housing, environmental health, fire service, social care and other relevant professionals. Attend to hear how we've jointly overcome hurdles to deliver a successful, integrated, cost-effective, time managed programme.

Join us for an inspiring online event where we'll explore the power of purpose in our lives. Discover how finding your purpose can bring clarity, fulfillment, and direction. Reduce stress and gain balance and perspective as you focus on what really matters to you and aligns with your core values.

Burnout or Bounce Back Information coming soon: watch this space! Workshop outline: Details coming soon: watch this space! 2-hour workshop packages At Mindmaps Wellbeing, we know that every business is unique, and no team is the same. That’s why we’ve developed our range of short, specialist wellbeing and mental health themed workshops—a fully flexible approach to workplace training. With our selection of engaging and impactful 2-hour workshops, you can build a programme that truly meets your organisation’s needs. Whether you’re looking to manage stress, challenge stigma, or avoid burnout, you choose the sessions that suit your team best. Our training courses and workshop collection Book multiple workshops on the same day to save Why Mindmaps Wellbeing? Mindmaps Wellbeing is the trusted training provider for businesses looking to enhance workplace mental health and employee wellbeing. Our training is designed and delivered by registered Mental Health Nurses, ensuring credibility, expertise, and real-world application. Focus on culture change – Our training goes beyond theory transfer, aiming to embed lasting behavioural shifts that foster a positive, mentally healthy workplace Flexible delivery options – We offer in-person, online, and hybrid training solutions to fit your organisation’s needs Proven impact and measurable results – Our training leads to improved employee engagement, productivity, and retention Engaging and actionable – All our courses include interactive activities, case studies, and real-world applications for immediate impact Contact us for more information.

What is Best Companies? Best Companies are the workplace engagement specialists. They help organisations become better places to work by measuring, improving and recognising engagement. Why have we chosen this for Pathways? We want you to understand how your employees think and feel about their work. This module will help you to understand how the survey is done so that you can drive your team's engagement. Further, once the survey is closed, we want you to understand how to create action plans and make improvements based on the data you receive. Be introduced to who Best Companies are Have knowledge of the 8 workplace factors Understand the Best Companies accreditation levels Understand the importance of workplace engagement Know the part you can play in survey completion Understand how to interpret survey results Understand action planning and keeping the momentum

These events are designed to introduce the BOOK & basic ideas behind Understanding & Dealing with Everyday Racism The Six Stages Framework

These events are designed to introduce the BOOK & basic ideas behind Understanding & Dealing with Everyday Racism The Six Stages Framework

A webinar in which we explore the true cost of pointless stress and worry on our health, our happiness and our time and present the possibility of a future with more balance, more joy and better outcomes.

Duration 1.875 Days 11.25 CPD hours This course is intended for Allied Health Professionals. No prerequisites required Overview Upon completion of this course, students will - Learn the structure of the system and how to use the ICD-10-CM. - Learn how to map ICD-9-CM and ICD-10-CM codes. CEU?s Available :AAPC 4 Units (must have a current certification) AHIMA 6 Units (must have a current certification) - Become familiar with outpatient coding and reporting guidelines The focus of this class is learning the coding rules for the ICD-10-CM coding system and then applying the rules to code patient services. An Overview of ICD-10-CMUsing ICD-10-CMICD-10-CM Outpatient Coding and Reporting GuidelinesChapter Specific Guidelines Chapters 1-10Chapter Specific Guidelines Chapters 11-14Chapter Specific Guidelines Chapters 15-21

What is Stress and what is burnout? What are some of the very real physical symptoms that we experience and how do we counteract these. This session takes the time to explore what is going on in our bodies and minds at times of stress and looks at some ways to bring balance back to our systems.