Prioritising and creating order is the first step towards your success. There may be some skills that are fundamental to your results, while others are not something you should focus your efforts on. The Inner Genius Assessment is the perfect tool for you to identify your own personal roadmap.
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.
Learn how to stop being a people pleaser and take care of yourself in our online event on 5th July 2024 at 9.30am to 12.30 BST. Understanding why Pleasing & Appeasing Others can be so addictive. Join us for an insightful online event where we delve into the reasons behind our tendency to constantly seek approval and validation from others. From understanding the roots of this behaviour to learning how to break free from these patterns, this session will offer valuable insights and strategies for personal growth and empowerment.
Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course are Application Consultants, Data Consultants/Managers, Developers, Program/Project Managers, and System Administrators. Overview This course is designed to give you the comprehensive skills needed to work with the Information Design Tool. The Information Design Tool enables designers to extract, define, and manipulate metadata from relational and OLAP sources to create and deploy SAP BusinessObjects universes.In this course you learn how to use data from different source systems (SAP and non-SAP) with the SAP BusinessObjects BI client tools. This five-day course is designed to give you the comprehensive skills and in-depth knowledge needed to create SAP BusinessObjects universes using the SAP BusinessObjects Information Design Tool. Basic SAP BusinessObjects Universe Design Describing Universes Defining the Components of a Universe Data Connections Defining connections Data Foundations Creating Data Foundations Using Joins Business Layers Accessing Data through the Business Layer Integrating the Business Layer Components Validating Objects Creating Measure Objects Creating Shortcut Joins Loops in a Data Foundation Resolving Loops with Joined Tables Resolving Loops Using Aliases Resolving Loops Using Contexts Detecting Contexts Editing Contexts Testing Contexts Resolving Recursive Loops Data Restrictions Defining Data Restrictions Applying Mandatory Data Restrictions Applying Optional Data Restrictions Lists of Values (LOV) Providing a List of Values Parameters Illustrating Runtime Parameters Object @functions Using Object @functions in Queries Applying the Aggregate Awareness Optimization Method Using Other @ Functions Navigation Paths Defining Drill Down Navigation Paths Derived Tables Creating Derived Tables Key Awareness Defining Numeric Keys Universe Management with Data Foundation and Business Layer Views Managing a Universe using the Data Foundation View Managing a Universe using the Business Layer View Universe Optimization Optimizing Universes Using Parameters Universe Deployment and Security Deploying a Universe Securing a Published Universe Creating Data Security Profiles Creating Business Security Profiles Assigning Security Profiles to Users Identifying the Priority of Security Settings Updating a Published Universe SQL Clause Processing Problems Determining How the Order of SQL Clauses Affects Data Returned Detecting Ambiguity Caused by SQL Requests Run Against Joined Tables Resolving Ambiguity Caused by SQL Requests Run Against Joined Tables Identifying Fan Traps Resolving Ambiguity Caused by SQL Requests Run Against Joined Tables Outer Join Problem Resolution Resolving an Ambiguous Outer Join Using @AggregateAware Universe Creation from Different Data Sources Identifying the Different Data Sources Creating an OLAP Universe Creating a Multi-source Universe Shared Projects Using Shared Projects Manipulating Other Designers' Resources Universe Conversion Converting Existing .unv Universes Translation Deploying Universes in Different Languages
Mental Health First Aid England Aware is an introductory course designed to increase mental health awareness and give an understanding of how to look after wellbeing and challenge stigma. Through an interactive instructor-led live session, you will learn: What mental health is and how to challenge stigma An introduction to some common mental health issues Confidence to support someone who may be experiencing mental ill health Ways to look after your own mental health and support wellbeing Outline What is mental health? Mental Health Continuum Factors that affect mental health Stigma Stress and stress management Spotting signs of distress Mental health conditions:DepressionAnxiety disordersPsychosisEating disordersSuicideSelf-harm Recovery Take 10 Together - starting a supportive conversation Supporting mental health in the workplace Useful statistics Helpful resources
– essential guidance for safe and effective remote working Join our expert tutors to discover how you can make online therapy work for your practice Accredited CPD Certificate: 4 hours Length: 9am – 1.15pm (BST) LIVE ONLINE – Specialist training in delivering effective therapy online or over the phone – Join Ros Townsend live online on Tuesday 11th June 24 for this jam-packed, informative session. You will receive your Zoom link the day before the event. NB. Spaces are limited and tend to go quickly. Register your interest here if you can’t make this date, and we’ll let you know when there’s another one. BONUS RECORDING – the training is recorded, in case of technical difficulties, so you will also get a recording for 2 weeks afterwards to maximise your learning. Delivering online therapy, or counselling clients on the phone, requires a particular set of skills and brings with it specific considerations. This live online workshop will help you gain confidence in working safely and ethically, examining the advantages, potential drawbacks and adjustments you need to make to work remotely successfully. There will be plenty of time for questions, and helpful discussions with your peers and experienced tutors. Why take this course Whether you are a new practitioner wanting to develop your online practice, or an experienced therapist who has decided to start offering services online or on the phone, this course will help you gain the skills and understanding you need to do so safely and effectively. Unlike other online courses, this practical live online CPD training gives you the opportunity to ask our experienced tutors questions about any aspects that concern you, as well as learning from their case histories about what has worked – and what hasn’t – for them. Covering essential areas such as managing client expectations, setting up a therapeutic online environment, risk management, and the use and adaptation of various skills and techniques for online or telephone work, this course gives you the essential information you need to deliver therapeutic interventions remotely. Both Jo Baker and Ros Townsend, the course tutors, have extensive experience of working with clients online, with Ros now running her entire therapy practice remotely. Jo works using a blended approach (combining face-to-face counselling and online psychotherapy), and both bring a wealth of practical tips, hands on experience and real-life examples to the training. During the day, there will be ample opportunity to discuss and share ideas with both tutors and peers, and to enter into both structured and more free-ranging discussions about both the benefits and potential difficulties that one might encounter when working therapeutically through remote mediums. What the training covers: The importance of aligning client and therapist expectations for online therapy, or therapy over the phone How to set-up successfully for work on the phone or online – including template agreements to use with your clients Managing your technology and ensuring good communication – key things to ascertain, plus troubleshooting tips What to do when the call won’t connect The importance of confidentiality and privacy – and the potential problems you need be aware of when working online Agreeing safe communication methods between sessions How to successfully manage dual therapy spaces The importance of setting and maintaining professional boundaries Discussion regarding what is / is not acceptable in a home therapy space How to manage transitions before and after the session – for clients and therapists The key differences between online and face to face therapy work How to adapt and work successfully with a range of key therapeutic skills – such as Guided Imagery and The Rewind technique Assessing suitability of client presentations – including guidance on cases that are not suitable for online therapy How to manage risk effectively in an online or telephone environment How to put in place effective contingency plans for when technology fails Developing flexibility: dealing with the unexpected – including what to do if a session is interrupted When to refer a client on The additional pressures and potential stressors of online and telephone working Working in a blended way – combining remote and face-to-face sessions Key differences for the client of receiving therapy online or over the telephone The particular considerations of working with a wider client group from different geographical locations The importance of self-care and self-awareness Insurance and GDPR considerations when delivering online therapy or counselling, or working via the phone The importance of appropriate supervision Course Programme The ‘Online and phone therapy training’ course starts at 9.00am and runs until 1.15pm. (BST). 9.00am Join the Zoom meeting 9.15am First session starts 11.00am Comfort break and discussion 11.30am Second session 1.15pm Day ends Who is this course suitable for? This course is designed for both trainee and fully-qualified therapists, psychotherapists and counsellors It is recommended to all HG practitioners by the Human Givens Institute – trainee HG Therapists are expected to take this training if they are considering working online. This course has been independently accredited by the internationally recognised CPD Standards Office for 4 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.
All organisations are legally required to have at least one designated Fire Warden. It's also common sense, given that every year there are nearly 20,000 commercial fires in the UK. This course will help participants: Assess their awareness and knowledge of the principles of fire safety and the associated risks involved at work Understand the responsibilities of being a Fire Warden Understand the main types of firefighting equipment 1 Introduction to fire safety What to do in an emergency Causes and effects of fire The fire warden's duties and responsibilities 2 Fire risk control How to raise the alarm Assembly points, roll calls, drills Fire prevention and fire risk assessment Understanding the fire triangle 3 Practical fire safety Types of portable fire extinguishers Maintenance of firefighting equipment Fire signs In-house checks The fire bag/box
Our one-day sleep workshop aims to provide healthcare professionals with evidence based knowledge to develop their theoretical and practical understanding of how to assess and manage sleep difficulties in pre-school children. It is an opportunity for you to enhance your sleep knowledge, add skills to your current professional tool box and feel confident in supporting young families with sleep. We have developed the workshop content and delivery to be highly engaging, interactive and relevant to all community staff working with families with young children experiencing sleep issues. Child focused, gentle, responsive and firmly grounded in research and evidence-based practice our training follows the Baby Friendly Initiative. The content will focus on practical evidence based issues relating to sleep assessment and identify interventions to guide and support parents and carers. This one-day workshop is accredited for 6 CPD Hours by The CPD Certification Service; “This is a good course delivering clear learning value.” Workshop Aims To provide community staff with up-to-date evidence based knowledge to develop their theoretical and practical understanding of sleep needs; sleep patterns; sleep cycles and common difficulties. To support community staff to enhance their confidence, skills and knowledge base in providing guidance to parents regarding sleep difficulties in pre school children. To provide an overview of evidence based gentle and responsive interventions used to help sleep difficulties in young children. Workshop Outcomes With the use of assessment tools – by the end of the day delegates will be able to: Understand typical sleep regulations, sleep needs and sleep cycles. Understand common sleep difficulties. Provide education to families on establishing good sleep hygiene, and provide anticipatory advice in the prevention of sleep difficulties. Understand how to undertake a sleep assessment for an infant and child, incorporating a sleep history and the use of a sleep diary. Gain an understanding of common sleep interventions used to help behavioural sleep difficulties in pre school children.