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609 Assertiveness courses

Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools (RQF)

4.7(160)

By Janets

Embark on a transformative educational journey with our Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools (RQF). This comprehensive program delves into the intricacies of education, providing you with essential tools to excel in educational environments. Gain a profound understanding of effective communication, school structures, child development, and safeguarding techniques. Enrol today to elevate your career prospects, expand your knowledge, and make a lasting impact in the realm of education. Guided Learning Hours Guided Learning Hours encompass any form of direct interaction, supervision, or support provided to learners by educators, tutors, trainers, or suitable education/training providers. For this qualification, the total Guided Learning Hours amount to 80 hours, highlighting the substantial role of structured guidance and assistance in the learning process. Total Qualification Time The Total Qualification Time (TQT) integrates guided learning hours and independent study, representing the overall commitment required. Each credit in the qualification equates to 10 hours of learning. This specific qualification entails a TQT of 120 hours. Method of Assessment Create a portfolio with evidence for each unit's learning outcomes. Self-declare work authenticity, verified by the assessor's countersignature. Complete internally assessed assignments per qualification requirements. Progression Upon successful completion of the qualification, learners can explore various pathways for advancement: Level 3 Certificate/Diploma in Supporting Teaching and Learning Level 4 Teaching Assistant Qualifications Teacher Training Programs (PGCE, SCITT, DET) Pursue Higher Education (e.g., bachelor's degree) Specialised Courses (e.g., SEN support) Leadership and Management in Education Continuing Professional Development (CPD) Advanced Studies (e.g., master's, doctoral degrees) Qualification Purpose The purpose of the Focus Awards Level 3 Award in Education and Training (RQF) Empower students with essential expertise for school support roles. Master knowledge and skills for effective teaching assistance. Enhance engagement in educational activities within schools. Who is this course for? Aspiring teaching assistants Individuals pursuing a career in education Parents interested in understanding child development School staff seeking professional development Requirements Enrolling in the Focus Awards Level 3 Award in Supporting Teaching and Learning (RQF) course is accessible and inclusive. No specific qualifications or prior experience are required, making it an excellent choice for individuals looking to enhance their skills in this field. This course welcomes participants aged 16 and above, offering an opportunity for a wide range of individuals to engage in and benefit from the program. Career path Teaching Assistant: £18,000 per year. Learning Support Assistant: £20,000 per year. Special Educational Needs (SEN) Assistant: £22,000 per year. Classroom Supervisor: £25,000 per year. Education Administrator: £24,000 per year Further Education Instructor: £30,000 or more per year Note: There is No Registration, Assessment, Certification fee included with this price.

Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools (RQF)
Delivered Online On Demand4 days
£9.99

Conflict Resolution and Negotiation Skills

4.3(43)

By John Academy

Enhance your Conflict Resolution and Negotiation Skills with our comprehensive course. Master conflict management, negotiation strategies, emotional intelligence, and cross-cultural negotiation. Gain practical tools for successful multi-party negotiations and discover how to leverage your personal negotiating power. Elevate your communication skills and achieve win-win outcomes in diverse scenarios. Start your journey towards effective conflict resolution and negotiation today.

Conflict Resolution and Negotiation Skills
Delivered Online On Demand
£23.99

Sales and Management in Selling Course

5.0(2)

By Training Express

In today's competitive marketplace, a solid understanding of sales and management is essential for any business seeking to boost its sales performance and grow its market share. The "Sales and Management in Selling" course offers a comprehensive insight into the principles of sales, focusing on effective management strategies that drive success. It is designed to enhance your understanding of consumer behaviour, market trends, and sales techniques that are key to achieving long-term business objectives. Through this course, learners will develop a nuanced approach to managing sales teams, improving customer relationships, and driving business profitability. The course content has been meticulously crafted to equip individuals with the knowledge required to tackle sales challenges head-on and manage teams that perform at their best. By covering everything from sales techniques to the intricacies of effective management, participants will gain valuable insights that can be applied across a wide range of business settings. Whether you're new to the world of sales or looking to refine your existing skills, this course provides the necessary foundation to excel. Dive in and discover how a well-managed sales strategy can transform your business outcomes. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Sales and Sales Growth Module 2: Sales Presentation and Selling Module 3: Sales Negotiations and Dealing with Customers Module 4: Marketing and Sales Module 5: Strategic Planning and Development Module 6: Planning and Market Analysis Module 7: Consumer Buying Behaviour and Customer Analysis Module 8: Branding and Pricing Strategy Module 9: CRM Fundamentals and Strategies Module 10: Customer Service and Communication Skills Learning Outcomes Strategize sales growth initiatives with precision and agility. Deliver compelling sales presentations, showcasing product value effectively. Navigate negotiations with finesse, fostering positive customer relationships. Integrate marketing strategies seamlessly into the sales process. Develop strategic plans for sustainable business expansion. Analyse market dynamics and consumer behaviour to inform decision-making. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Sales professionals seeking career advancement. Marketing professionals aiming to enhance sales collaboration. Business owners keen on boosting sales performance. Entry-level professionals aspiring to excel in sales. Customer service representatives looking to broaden their skill set. Entrepreneurs aiming to master sales and business development. Individuals exploring a career shift towards sales. Anyone desiring a comprehensive understanding of sales management. Career path Sales Manager Marketing Executive Business Development Specialist Customer Relationship Manager Retail Sales Consultant Account Executive Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Sales and Management in Selling Course
Delivered Online On Demand1 hour
£12

Confidence Building Training: Personal Development Skills

4.3(43)

By John Academy

Empower yourself with our Confidence Building Training: Personal Development Skills course. Enhance your self-assurance, communication prowess, and leadership abilities. Gain practical strategies to overcome obstacles, project confidence in the workplace, and cultivate respectful relationships. Elevate your personal and professional growth with expert guidance and interactive learning experiences.

Confidence Building Training: Personal Development Skills
Delivered Online On Demand1 hour 30 minutes
£23.99

Professional Customer Care

By Dickson Training Ltd

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Professional Customer Care
Delivered In-Person in Bardsey + 3 more or UK WideFlexible Dates
Price on Enquiry

Self Confidence, Developing Creativity with Personal Development - CPD Certified

5.0(3)

By School Of Health Care

Personal Development: Personal Development Online Personal development is about looking inside and trying to focus on ways to improve yourself. Personal Development: Personal Development Course increases self-awareness, identity, knowledge, and desires. Mental, Social, Spiritual, Emotional are the areas of personal development. Personal development has numerous advantages. Personal Development: Personal Development Course is not easy, but the advantages will make the effort worthwhile. If you're interested in life coaching or looking for a Personal Development: Personal Development Course to boost your self-esteem or emotional intelligence, this is the course for you. This Personal Development: Personal Development Course provides you with a thorough understanding of personal development, academic and personal development, and enhances your skills for a successful professional career. Enrol our Personal Development: Personal Development Course, which is aligned with job requirements. Our instructors have designed this Personal Development: Personal Development Course with the needs of learners in mind, so you should not be hesitant to invest in it. Main Course: Level 5 Personal Development Course Free Courses: Course 01: Self Esteem & Assertiveness Skill Course 02: Communication Skills [ Note: Free PDF certificate as soon as completing Personal Development: Personal Development Course] Personal Development: Personal Development Course Online This Personal Development: Personal Development Course consists of 12 modules. Assessment Method of Personal Development: Personal Development Course After completing Personal Development: Personal Development Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Personal Development: Personal Development Course After completing the Personal Development: Personal Development Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Level 5 Personal Development: Personal Development Online This Personal Development: Personal Development Course Online is recommended for people who want to advance in their personal and professional lives. It is also recommended that industry owners enrol their employees in this Personal and Professional Development course. Requirements Personal Development: Personal Development Course Online To enrol in this Personal Development: Personal Development Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Personal Development: Personal Development Course. Be energetic and self-motivated to complete our Personal Development: Personal Development Course. Basic computer Skill is required to complete our Personal Development: Personal Development Course. If you want to enrol in our Personal Development: Personal Development Course, you must be at least 15 years old. Career path Personal Development: Personal Development Course Online After completing this Personal Development: Personal Development Course, you may be able to pursue a variety of promising career opportunities, such as: Coach Mentoring Professional and personal development and many more.

Self Confidence, Developing Creativity with Personal Development - CPD Certified
Delivered Online On Demand18 hours
£15

Effective Interpersonal & Communication Skills

By Elite Forums

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

Effective Interpersonal & Communication Skills
Delivered OnlineFlexible Dates
Price on Enquiry

Public Speaking: Become A Confident Public Speaker

By Wise Campus

Public Speaking: Public Speaking Course Online Do you want to expand your job opportunities? As a result, public speaking abilities are essential in today's work environment. This public speaking training can assist you in developing the skills required to succeed. This thorough Public Speaking course will help you obtain an in-depth understanding of the Public Speaking Course goals, learn about the power of public speaking, and uncover the vital aspects that create a great speaker. This comprehensive Public Speaking Course will assist you in developing the skills required to produce effective presentations that leave a lasting impression. The Public Speaking Course focuses on the practical components of delivering a speech. This Public Speaking Course will teach you essential tactics for conquering your worries and increasing your self-confidence. Don't let your fear of public speaking stop you anymore. Enrol in our Public Speaking Course now to discover your inner ability to influence and communicate effectively! Main Course: Public Speaking Course Free Courses are including with this Public Speaking: Public Speaking Course Along with The Public Speaking Course, We Offer a free Self Esteem & Assertiveness Course Along with The Public Speaking Course, We Offer a free Communication Skills Course Special Offers of this Public Speaking: Public Speaking Course This Public Speaking: Public Speaking Course includes a FREE PDF Certificate. Lifetime access to this Public Speaking: Public Speaking Course Instant access to this Public Speaking: Public Speaking Course Get FREE Tutor Support to this Public Speaking: Public Speaking Course Public Speaking: Public Speaking Course Online Become a more effective communicator with our engaging public speaking course. Dive into the Public Speaking curriculum to learn vital Public Speaking skills and acquire priceless Public Speaking knowledge. Enroll now to excel in public speaking situations. Don't pass up this chance to become a public speaking pro. Who is this course for? Public Speaking: Public Speaking Course Online This Public Speaking: Public Speaking Course is for anyone who wants to improve their public speaking skills. Requirements Public Speaking: Public Speaking Course Online To enrol in this Public Speaking: Public Speaking Course, students must fulfil the following requirements. To join in our Public Speaking: Public Speaking Course, you must have a strong command of the English language. To successfully complete our Public Speaking: Public Speaking Course, you must be vivacious and self driven. To complete our Public Speaking: Public Speaking Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Public Speaking: Public Speaking Course. Career path Public Speaking: Public Speaking Course Online This Public Speaking: Public Speaking Course training might be the key to launching your ideal leadership career. such as: Principal Assistant Manager Executive Team Leader Manager Controller

Public Speaking: Become A Confident Public Speaker
Delivered Online On Demand1 hour 12 minutes
£12

Emotional Intelligence

By Wise Campus

Emotional Intelligence Training Are you prepared to advance in both your personal and professional life as an expert and Emotional Intelligence professional? Or Do you want to realise your full potential, advance professionally, and enhance your relationships? Our Emotional Intelligence course and propel your success to new heights. The course on emotional intelligence consists of eight units. The first lesson in our course on emotional intelligence is a succinct Introduction to Emotional Intelligence. Comprehensive explanations of emotion, neuro linguistic programming, and biological behaviour in psychology are all included in our course on emotional intelligence. As you move through this emotional intelligence course, you'll learn more about your own motivational styles and behavioural patterns. Find Out What Emotional Intelligence Can Do for You! Enrol in an emotional intelligence training right away to benefit greatly from it in both your personal and professional life. Learning outcome You will come to know about Emotional Intelligence briefly Your understanding of NLP is strengthened by your emotional intelligence You'll be familiar with the Biological Behavior of Psychology. You'll be knowledgeable about people's behaviours, fresh knowledge, and how to inspire others. Main Course: Emotional Intelligence Free Courses are including with this Emotional Intelligence: Emotional Intelligence Course Along with The Emotional Intelligence: Emotional Intelligence Course, We Offer a free Self Esteem Course Along with The Emotional Intelligence: Emotional Intelligence Course, We Offer a free Assertiveness Skill Course Special Offers of this Emotional Intelligence: Emotional Intelligence Course This Emotional Intelligence Course includes a FREE PDF Certificate. Lifetime access to this Emotional Intelligence Course Instant access to this Emotional Intelligence Course Get FREE Tutor Support to this Emotional Intelligence Course Emotional Intelligence Training Don't pass up this chance to invest in your future and take ownership of it. Enroll in Emotional Intelligence: Emotional Intelligence today to witness the course's significant influence on both your personal and professional lives! Who is this course for? Emotional Intelligence Training Those who desire to improve their emotional intelligence can benefit from taking an Emotional Intelligence course. Requirements Emotional Intelligence Training To enrol in this Emotional Intelligence: Emotional Intelligence Training Course, students must fulfil the following requirements. To join in our Emotional Intelligence: Emotional Intelligence Course, you must have a strong command of the English language. To successfully complete our Emotional Intelligence: Emotional Intelligence Course, you must be vivacious and self driven. To complete our Emotional Intelligence: Emotional Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Emotional Intelligence Course. Career path Emotional Intelligence Training Several careers related to Emotional Intelligence: Emotional Intelligence are accessible because of this course on emotional intelligence. like as Intelligence Analyst Team Manager Teacher

Emotional Intelligence
Delivered Online On Demand
£12

Time Management: Achieving Your Goals with Better Time Use

By Wise Campus

Time Management: Time Management Would you like to acquire time management skills to improve your life? If so then you can check out the time management course. The goal of the entire Time Management course is to help you demonstrate that you understand this Time Management: Time Management course. Our time management course is separated into various sections. You will comprehend how to allocate your time based on importance. With this Time Management: Time Management course, you will also learn how to manage your time and use it effectively. You will get knowledge on time management in the workplace with this Time Management course. You will learn about time management software in this Time Management: Time Management course. You will be able to develop a value-based time management plan once you have finished this Time Management course. If you're eager to visualise yourself in a fulfilling work, enrol in our Time Management: Time Management course right away! Main Course: Level 4 Time Management Free Courses are including with this Level 4 Time Management Course Along with The Time Management: Level 4 Time Management Course, We Offer a free Level 5 Personal Development Along with The Time Management: Level 4 Time Management Course, We Offer a free Self Esteem & Assertiveness Skill Course Along with The Time Management: Level 4 Time Management Course, We Offer a free Workplace Stress Management Along with The Time Management: Level 4 Time Management Course, We Offer a free Dealing with Difficult People Along with The Time Management: Level 4 Time Management Course, We Offer a free Level 7 Project Management Special Offers of this Time Management: Time Management Course This Time Management Course includes a FREE PDF Certificate. Lifetime access to this Time Management Course Instant access to this Time Management Course Get FREE Tutor Support to this Time Management Course Time Management: Time Management By the end of this Time Management: Time Management - Course, you will have the skills and knowledge necessary to take control of your time, increase your productivity, and achieve your goals. Don't put off taking the first step toward a more efficient and fulfilling life. Sign up for our Time Management: Time Management course right now! Who is this course for? Time Management: Time Management Those who are looking for online time management classes, we have created this Time Management: Time Management course for them. Requirements Time Management: Time Management To enrol in this Time Management: Level 4 Time Management Course, students must fulfil the following requirements. To join in our Time Management: Level 4 Time Management Course, you must have a strong command of the English language. To successfully complete our Time Management: Level 4 Time Management Course, you must be vivacious and self driven. To complete our Time Management: Level 4 Time Management Course, you must have a basic understanding of computers. Career path Time Management: Time Management You can use our Time Management: Time Management course to help you get hired for the employment you want.

Time Management: Achieving Your Goals with Better Time Use
Delivered Online On Demand1 hour 48 minutes
£12