Customer Service Essentials 1 Day Training in Perth, UK
Course Summary Mini Medics - First Aid The Mini Medics courses is a Child friendly introduction to first aid and defibrillation aimed at children between the ages of 8 and 11, but it can suit children of any age from about 5 upwards. The course is kept at a basic level with no use of confusing terminologies. The mini medics course will show complete respect for the child’s ability, make it educational and practical, and instil the importance of helping someone who is poorly or injured. Fully illustrated 24-page ‘First Aid for Children’ book • A unique syringe pen in various colours (or colouring pencils) • A 4-page worksheet There is also the opportunity to purchase t-shirts and hoodies - delivered at a later date Course Contents A range of subjects are covered including: What is First Aid? Safety Communication and contacting the emergency services First Aid kits DR ABC Recovery position Choking Resuscitation (CPR) Defibrillation (AED) Wounds and bleeding Asthma Shock Certification A certificate of attendance is included with the Mini Medic book as a ‘cut-out’ for the child. Duration 3 hours (dependent on the syllabus you want covered including educational, theoretical and practical teaching sessions. A shorter 1 hour version is available for the younger children - enquire by calling 07853393777) Further Information Duration: 3-hours in total (including a 20 min break in the middle) Group size: 10 Candidates per 1 Trainer/Assessor Assessment method: None Pre-requisite: Candidates should be aged 6-11, but suitable for all ages Suggested progression: Mini Medics - Mental Health First Aid *There are chairs in the foyer and a cafe next door (same building) if parents wold like to stay close by.
Course Introduction Our Venepuncture and Phlebotomy training equips delegates with the skills and knowledge needed to take blood safely. Please note: this course is for health care professionals and nurses only. About this event Applicable to Nurses, Health Care Assistants and Phlebotomists in primary care, the community, hospitals or nursing homes, this course is interactive and involves a demonstration session on performing blood tests. Our venepuncture training will give delegates the theoretical and practical awareness to undertake a competence assessment framework in the workplace that will deem them competent to take blood safely and appropriately. Each delegate will receive a competence-based framework to allow them to do this. Course Aims Identify and describe equipment used for routine venepuncture Be able to assess and select suitable sites used for venepuncture as well as locations to avoid Describe and utilize the required steps to perform routine venepuncture Describe actions that ensure safety during performance of a venepuncture Identify suitable vein selection and identify factors influencing this Understand relevant professional and legal issues Be able to identify potential complications Understand anatomy and physiology and correct vein selection Be familiar with equipment and exercise choice in using most appropriate equipment Practice safely in terms of infection control and waste management Become skilled and competent at phlebotomy To recognise any complications arising and be able to take the appropriate action Course Content Background and importance of training and competence Supervision and practice Scope and responsibilities Accountability Professional and legal issues Consent and capacity What is phlebotomy? Tools of the trade-equipment Needles and patient safety Blood collection systems and devices Syringes and when to use them Blood collection tubes Labelling Anatomy and physiology Vein Selection: - Identification of Veins - Arm Veins - Hand Veins Vein assessment Unacceptable sites for venous collection Venepuncture procedure Attempts Order of Fill Specimen collection procedures Specimen handling post-phlebotomy Personal protective equipment Needle stick injuries Legislation-EU Directives Disposal Needle phobias Dealing with anxiety/fainting etc. Practical session Potential Complications (including infection control) Practical Application - techniques and troubleshooting Case scenarios Troubleshooting Audit Who should attend / would be applicable? Nurses HCAs Those interested in careers as Phlebotomists AB Health Group awards CPD points / certificate of attendance for each course. If you would prefer an accredited certificate by our accrediting body Aim Qualifications we can organise this. The charge for the certificate including postage is £30.00+VAT Annie Barr AB Health Group Organiser Description Annie Barr is a leading provider of high quality, accredited healthcare training. With a selection of engaging healthcare training that has been developed by experts to equip you and your workforce with the skills, knowledge and competence needed to provide compassionate and high quality care.