56193 AR courses

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

Breakthrough Plus - overcome trauma and self-esteem issues (2 weekends course) Fast, effective and proven to overcome difficult life experiencesthat have caused you to shut down or have undermined your confidence and self-esteem Overcome your fears, improve your career prospects, build confidence, and make personal breakthroughs. Recommended for introverts, quiet people, or those hampered by difficult life experiences If your lack of confidence is connected to bad experiences in the past that have caused you to shut down and to close down your options, then the Breakthrough Plus is probably the fastest most effective way of overcoming this.

This week long CPD accredited training is ideal for those Real Estate professionals, who are looking to bolster the DCF modelling skills. This course covers Real Estate Investment, Development, Finance & Risk.

Applying the Family Constellations approach and more, Silvia Siret - who is a certified, trauma-informed, Holistic Life Coach, Relational Counsellor and Mindfulness Teacher - will intuitively and gently guide the group through a deep mind-body process to greater understanding, a wider perspective, and ways forward.

I am a Reiki Teacher in Manchester and one of the few traditionally trained Reiki Masters in the UK who have been trained by international best-selling Reiki author Penelope Quest. My teaching methods use traditional Reiki techniques perfected over many years and you can be assured of my support during and after your course. I teach all three levels of Reiki courses, level 1 reiki. level 2 reiki and reiki master level 3

Fun lino printing workshop run by local artist Suzanne Kemplay at The Arenas Collective creative workshop hub in Edinburgh City Centre.

Be prepared for emergency first aid situations at work The Qualsafe Level 3 Award in Emergency First Aid at Work (RQF) is a regulated and nationally recognised qualification, specifically designed to benefit Learners by preparing them to deal with a range of emergency first aid situations and/or take on the role of emergency first aider in the workplace. This one day course is for people who have a specific responsibility at work, or in voluntary and community activities, to provide help to people in a range of emergency first aid situations. During the course, learners will develop the skills and knowledge needed to deal with a range of emergency first aid situations, including: managing an unresponsive casualty, CPR, choking, shock, wounds and bleeding and minor injuries. At ECS, we also include the optional session on Management of life-threatening catastrophic bleeding as standard. Topics covered include The roles and responsibilities of an emergency first aider Assessing an incident Managing an unresponsive casualty CPR and defibrillation Recovery Position Choking Seizures Shock Wounds and bleeding Minor injuries (incl. Cuts, grazes and bruises; Minor burns and scalds) Management of life-threatening catastrophic bleeding Note: The Emergency First Aid at Work content aligns with Health and Safety Executive (HSE) syllabus Assessment Methods 4 x Practical assessments 1 x Theory assessment (Multiple Choice Question Paper). Eligibility Learners must be at least 14 years old on the first day of the training and be able to perform practical tasks at floor level. There are no other formal entry requirements Qualsafe strongly recommend that Learners have a minimum of Level 1 in literacy and numeracy or equivalent.

CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.

The Level 3 Award in Canine First Aid is perfect for owners and professionals alike who want to be prepared should a pet need emergency treatment. The qualification covers the common canine emergencies such as how to treat injury, dress wounds, allergic reactions, stings, poisoning, choking, seizures, CPR, hypothermia and much more. This qualification has a balance of theoretical and practical learning to ensure candidates have the knowledge required should they face an emergency first aid situation. Candidates are required to attend academic theory and practical training sessions at Abbeydale’s bespoke training center. All sessions are designed, delivered and supported by experienced registered veterinary nurses with emergency critical care and trauma medicine experience.

Key Components Case study work (throughout) Introduction to Motivational Interviewing MI Strategies Facilitating Behaviour Change Care Act 2014 Cognitive Behavioural interventions Outcomes are policy and practice tools as well as an action plan