Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.
Medication Management Train The Trainer Course Aim: To enable Managers and Senior Care Staff to confidently and competently deliver safe, effective, and engaging medication training to their care teams in accordance with best practice and regulatory requirements. Learning Objectives: By the end of this course, learners will be able to: Understand the legal and regulatory framework surrounding medication administration in care settings. Explain the principles of safe medication handling, including storage, administration, and record-keeping. Identify common types of medication errors and strategies to reduce risk. Demonstrate effective teaching techniques to deliver medication training to staff. Create and adapt medication training sessions tailored to the needs of their care team. Assess staff competency in medication management through observation and feedback. Use supporting documentation (e.g., MAR charts, audit tools) to reinforce safe practice. Recognise when to escalate concerns around medication errors or competency. Promote a positive learning culture around medication safety within their service.
Trust building Pain point assessment Relationship history analysation Communication strengthening Ascertain main problem areas Closure on reoccurring arguments Intervention and mediation Emotional intelligence training Love language assessment Resolving fights Private assessments with each individual 3 couples therapy sessions https://relationshipsmdd.com/product/couples-trust-building-and-communication-therapy-package/
Moving & Handling Refresher training is mandatory for all staff who are physically assisting clients. What will my staff learn on this Course? Moving & Handling Refresher training is for staff who have taken part in a M&H Induction course within the last three years, or, have taken part in a M&H Refresher course within the last year. By the end of the course, you will be able to: Describe the structure of the spine and the risk of damage List factors that can help you to protect your back Explain how the law guides and protects you Describe the risk assessment process for manual handling tasks Demonstrate efficient movement principles Demonstrate practical techniques of moving & handling loads and people Please note: this course requires taking part in practical moving & handling activities. If you have any health concerns that might affect your participation in these activities please contact us before the course. Email: sales@chcaretraining.co.uk
Manual Handling full-day Train The Trainer course Aim of the course: To equip Team Leaders and Co-ordinators in Care Homes with the knowledge, skills, and confidence to deliver engaging and safe manual handling training to their own staff — including practical techniques, training methods, and peer teaching practice. Learning Objectives: By the end of this course, delegates will be able to: Outline the legal and professional responsibilities related to manual handling in care. Identify manual handling risks and describe common injuries and incidents. Demonstrate safe manual handling techniques, including hoist use, slide sheets, and repositioning methods. Plan and structure a complete manual handling training session. Select and adapt training materials and equipment to suit different learners and settings. Deliver clear, confident explanations and demonstrations of manual handling techniques. Support learners during practical sessions, including correcting unsafe practice. Facilitate discussions and reflective learning with care staff. Evaluate learners’ understanding and performance through observation and questioning. Maintain accurate training records and identify when refresher training is needed. Deliver a short theoretical and practical training activity to peers, receiving feedback. Reflect on their own strengths and areas for development as a trainer.
Understanding how to plan for capacity, be able to forecast and manage budgets is a critical skill in today's leadership and management environment. This programme will not only support your understanding but will also help you to practically put the learning into practice.
The WSET Level 2 Wine award course is suitable for anybody who has a serious interest in wine and wishes to broaden their knowledge in a structured way. The WSET Level 2 Award in Wines has full accreditation from OfQual as a Level 2 Vocational Qualification. Through a combination of tasting and theory you will explore the factors that impact the style and quality of wine and learn how to describe wines with confidence. What the course covers Wine Tasting: Taste and describe wines using the WSET Systematic Approach to Tasting Food and Wine Matching: You will learn about the key considerations when matching food and wine successfully Wine Service and Storage: Learn the correct way to store and serve wine and recognise common faults found in wines Labelling: Learn how to decode and understand labels Factors influencing the Style of Wine: Study the factors influencing the style, quality and price of wine in the vineyard and winery Grape Varieties: You'll learn about the styles of wines produced by the key international red and white grape varieties (Chardonnay, Pinot Grigio, Sauvignon Blanc, Riesling, Cabernet Sauvignon, Pinot Noir, Merlot and Syrah/Shiraz) as well as the styles of wines made with 22 regionally important grape varieties grown in 70 wine regions (GI's) around the world Sparkling and Fortified wines: You will be taught how grape varieties and winemaking processes influence the style of wines in these two key wine categories Key Wine-Producing regions of the World: Learn about the main styles of wines from the key wine-producing regions. France, Germany, Italy, Spain, Portugal, USA, Argentina, Chile, Australia, New Zealand and South Africa Examination: The 1 hour, 50 multiple-choice question exam is taken in the afternoon of the final day of the course and the exam fee is included in the course cost. A mark of 55% required to pass. Certification: All students who pass will be issued with a certificate suitable for framing and a lapel pin. N.B. In addition to classroom teaching, students are expected to complete around 12 hours of private study in their own time. No prior wine knowledge is required however the course builds upon the WSET Level 1 Award in Wines course. It is not essential to complete Level 1 to join the Level 2 course but if you are a complete beginner you may wish to consider this option. We recommend you read the course specification document HERE for full details of the content, structure and assessment criteria. Any questions please get in touch. The course fee includes All WSET course materials including; Looking Behind the Label course manual, Study Guide, Specification book, and SAT ® Tasting Card Approx 40 delicious wines to taste including Champagne & Port The use of professional ISO tasting glasses 3 days of professional WSET tuition by a WSET Certified tutor Teaching of the WSET Level 2 Systematic Approach to Tasting Wine (SAT) ® which will enable you to analyse wines objectively and consistently Registration with WSET and all examination fees Internationally-recognised certificate and pin badge upon successful completion Practice multiple choice questions provided FREE OF CHARGE Comprehensive student support outside of class time should you have any questions before, during and after the course VAT at 20% (VAT receipt can be provided on request) Special Educational Needs Please make us aware if you have a condition that may mean you qualify for additional help during the exam such as dyslexia. Funding Funding for this course is available: DEVELOP is the educational programme of The Drinks Trust, the drinks and hospitality industry charity. DEVELOP offers fully funded training and skills courses, delivered by industry-leading providers for people already working, or with an ambition to work, in the drinks and hospitality industry. Manchester Wine School has partnered with The Drinks Trust to bring courses free of charge to eligible students. All of the WSET courses are available for funding with DEVELOP. To learn more please visit the Drinks Trust website HERE Criteria of eligibility for DEVELOP funding: must be 18 or over, eligible to work in the UK, have a National Insurance Number, and be earning less than £26k/pa
Birth Right Hypnobirthing is a full antenatal birth preparation course for pregnancy. Particularly useful for those who are scared of giving birth. Whether this is your first or tenth baby this information is essential. Whether you're looking for a natural birth or support for your caesarean birth this course will support you and give you the tools for the best birth for you.
Join Daniel Docherty and Sheetle Shah for this practical two-day course exploring sacred pattern and the art of henna. On the first day of the course Daniel will give an overview of the practice and philosophy of Mandalas from various traditions. Participants will be introduced to certain key characteristics and significant symbolism inherent within traditional Mandalas. We will learn how to construct some of these sacred patterns using the traditional tools of compass and straightedge. Sheetle, a henna artist with 20 years of experience with this traditional art form, will guide participants through the processes of making and preparing henna paste 'from scratch'. You will learn how to apply intricate patterns to paper, hands or feet depending on your preference! Henna is a natural pigment with remarkable staining qualities. You will learn how it is traditionally applied to hands and feet during festivals and celebrations; today, henna is also applied for ‘belly blessings’, cosmetic tattoos, semi-permanent face painting, hair dye and has developed many other creative roles.
Providing the skills and background knowledge required of a competent powerboat driver, this is a beginner 2 day course . The course is split in half to cover theory and practical, where the theory is applied. subjects covered include low speed close quarters handling, man overboard recovery, an introduction to driving at planing speed, and collision regulations. By the end of the course you will be a self-sufficient powerboater in the right conditions and be aware of your own limitations and those of the craft. Power Courses Our powerboat training is currently delivered on an MCA coded 7.8m Ribcraft with a 200hp Suzuki four stroke outboard engine and an E-series Raymarine chart plotter. We maintain a 3:1 student to instructor ratio which allows our experienced RYA instructors to tailor courses to the various levels and needs on board and deliver at a manageable pace. All course costs include tea and coffee, waterproofs are available on request.