Name: Fire Marshal (On-Site)
Price: 640 GBP
Availability: InStock

Edinburgh

A Specialist Training Course Tailored for Your Employees<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">These days it is simply not enough for an organisation to spend time and money developing a first-rate product or range of services. In the highly competitive environment of the 21st century, it is also becoming increasingly important for professionals and specialists to be able to effectively promote and communicate their organisations and their own expertise and services to a broad cross-section of stakeholders.Are courses are specially developed with these professionals in mind. Utilising a dynamic, entertaining and fast-paced approach - Tony Buon will coach your people towards a proven formula for delivering exceptional presentations.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">The course covers areas such as:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How to present to any audience</li><li fr-original-style="" style="box-sizing: border-box;">Dramatically improve your own skills</li><li fr-original-style="" style="box-sizing: border-box;">How to reduce anxiety and fear</li><li fr-original-style="" style="box-sizing: border-box;">How to use visual aids properly</li><li fr-original-style="" style="box-sizing: border-box;">How to use a data projector effectively</li><li fr-original-style="" style="box-sizing: border-box;">How body language effects presentation</li><li fr-original-style="" style="box-sizing: border-box;">How to handle questions</li></ul>This course is suitable for:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Sales professionals</li><li fr-original-style="" style="box-sizing: border-box;">Directors, Managers, Supervisors</li><li fr-original-style="" style="box-sizing: border-box;">Human Resource Professionals</li><li fr-original-style="" style="box-sizing: border-box;">Training Staff</li><li fr-original-style="" style="box-sizing: border-box;">Business Development Managers</li><li fr-original-style="" style="box-sizing: border-box;">Anyone who has to give presentations</li><li fr-original-style="" style="box-sizing: border-box;">Introductory or advanced levels</li></ul>The course leader - Tony Buon has been involved in this type of training for over 30 years. He also independently advises private corporations and government agencies on all aspects of presentation and training.This course is available to be run on-site and is suitable for groups of 3 - 12 participants. Fee includes all materials and travel expenses.

A Specialist Training Course Tailored for Your Employees



These days it is simply not enough for an organisation to spend time and money developing a first-rate product or range of services. In the highly competitive environment of the 21st century, it is also becoming increasingly important for professionals and specialists to be able to effectively promote and communicate their organisations and their own expertise and services to a broad cross-section of stakeholders.
Are courses are specially developed with these professionals in mind. Utilising a dynamic, entertaining and fast-paced approach - Tony Buon will coach your people towards a proven formula for delivering exceptional presentations.



The course covers areas such as:
How to present to any audience
Dramatically improve your own skills
How to reduce anxiety and fear
How to use visual aids properly
How to use a data projector effectively
How body language effects presentation
How to handle questions
This course is suitable for:
Sales professionals
Directors, Managers, Supervisors
Human Resource Professionals
Training Staff
Business Development Managers
Anyone who has to give presentations
Introductory or advanced levels
The course leader - Tony Buon has been involved in this type of training for over 30 years. He also independently advises private corporations and government agencies on all aspects of presentation and training.
This course is available to be run on-site and is suitable for groups of 3 - 12 participants. Fee includes all materials and travel expenses.

Buon Consultancy

Executive Presentation

Presentation Skills

Train the Trainer (TTT)

For anyone who has to deliver presentations who wants to become more confident and improve their speaking skills.

Exceptional Presentation Skills (£695 total for this 1-day course for a group of up to 8 people)

General admission

Crawley

Want to become or appoint a mental health first aider? 
Take this course to gain some training, skills and knowledge on how to best help, support and prevent colleagues from having a mental health crisis. 
We have an advisory age of 18 years old on this course, however we can allow learners from 16 years and over should you feel they are ready for the mature content of the course. 

This course is designed for those wishing to be mental health first aiders

1.Understanding Mental Health in the Workplace
Definition of mental health and mental illness
The stigma around mental health
Common mental health conditions (anxiety, depression, stress, etc.)
2. Legal and Ethical Responsibilities
Employer obligations under the Equality Act (UK) or similar legislation
Confidentiality and privacy considerations
Ensuring a non-discriminatory approach to mental health
3. Recognising Early Warning Signs
Behavioral changes in employees
Identifying signs of stress, burnout, or potential crises
Tools for early identification of mental health issues
4. Supporting Employees in Crisis
Immediate steps to take when an employee is in crisis
Suicide prevention and intervention strategies
Signposting to professional help and support services
5. Developing a Mental Health Action Plan
Steps to take in different mental health situations
Ongoing support and follow-up strategies
6. Promoting Mental Health and Wellbeing For Individuals 
Wellness programs and mental health resources for employees
7. Self-Care for Mental health first aiders
Managing your own mental health
Tools for stress management and avoiding burnout
Balancing leadership with empathy
This list is not exhaustive and has some practical elements to it. This can either have a regulated exam at the end of the day or not and is at the discretion of the business. 

Comply Sense

Mental Health Awareness

Mental Health First Aid

Mental Health

Suicide Awareness

Mental Resilience

This course meets the standards to become a mental health first aider. If you wish to become a mental health first aider, this is a great way to understand what it takes, get some practice in and how to really help someone in mental health crisis. 

First Aid For Mental Health - To train mental health first aiders

Nottinghamshire

OverviewThe Level 3 NVQ Diploma in Supervising Licensed Asbestos Removal is a qualification that covers the practical skills and underpinning knowledge required by a supervisor in order to oversee the safe removal of licensed asbestos from a workplace.&nbsp;The objective of this qualification is to provide learners with the knowledge and skills to ensure that the plan of work for removal of licensed asbestos is followed safely with the resources provided and completed to the work schedule and budget.&nbsp;Learners will be able to supervise the setting up and removal of enclosures, removal and safe disposal of licensed asbestos and co-ordinate and organise all of the activities on site required for licensed asbestos removal.&nbsp;The qualification consists of seven mandatory units and three option units. Learners are required to take two of the option units together with all of the mandatory units in order to achieve the qualification.&nbsp;The units are:&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(106, 106, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(106, 106, 106);">Installing and Removing Licensed Asbestos Enclosure or Containment Areas in the Workplace (Mandatory)</li><li style="color: rgb(106, 106, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(106, 106, 106);">&nbsp;Removing Licensed Asbestos in the Workplace (Mandatory)</li><li style="color: rgb(106, 106, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(106, 106, 106);">&nbsp;Repairing or Encapsulating Asbestos-Containing Materials in the Workplace (Optional)</li><li style="color: rgb(106, 106, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(106, 106, 106);">&nbsp;Confirming the Occupational Method of Work in the Workplace (Mandatory)&nbsp;</li><li style="color: rgb(106, 106, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(106, 106, 106);">Confirming work activities and resources for an occupational work area in the workplace (Mandatory)</li><li style="color: rgb(106, 106, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(106, 106, 106);">&nbsp;Confirming Work Meets Contractual, Industry and Manufacturer&rsquo;s Standards in the Workplace (Optional)&nbsp;</li><li style="color: rgb(106, 106, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(106, 106, 106);">&copy; RSPH 2019 2 Co-ordinating and Organising Work Operations in the Workplace (Mandatory)</li><li style="color: rgb(106, 106, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(106, 106, 106);">&nbsp;Developing and maintaining professional working relationships in the workplace (Mandatory)</li><li style="color: rgb(106, 106, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(106, 106, 106);">&nbsp;Implementing and Maintaining Health, Safety, Environmental and Welfare Practices in the Workplace (Mandatory)&nbsp;</li><li style="color: rgb(106, 106, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(106, 106, 106);">Monitoring Progress of Work Against Schedules in the Workplace (Optional)</li></ul>

Overview
The Level 3 NVQ Diploma in Supervising Licensed Asbestos Removal is a qualification that covers the practical skills and underpinning knowledge required by a supervisor in order to oversee the safe removal of licensed asbestos from a workplace. 
The objective of this qualification is to provide learners with the knowledge and skills to ensure that the plan of work for removal of licensed asbestos is followed safely with the resources provided and completed to the work schedule and budget.
 Learners will be able to supervise the setting up and removal of enclosures, removal and safe disposal of licensed asbestos and co-ordinate and organise all of the activities on site required for licensed asbestos removal. 
The qualification consists of seven mandatory units and three option units. Learners are required to take two of the option units together with all of the mandatory units in order to achieve the qualification. 
The units are: 
Installing and Removing Licensed Asbestos Enclosure or Containment Areas in the Workplace (Mandatory)
Removing Licensed Asbestos in the Workplace (Mandatory)
Repairing or Encapsulating Asbestos-Containing Materials in the Workplace (Optional)
Confirming the Occupational Method of Work in the Workplace (Mandatory)
Confirming work activities and resources for an occupational work area in the workplace (Mandatory)
Confirming Work Meets Contractual, Industry and Manufacturer’s Standards in the Workplace (Optional)
© RSPH 2019 2 Co-ordinating and Organising Work Operations in the Workplace (Mandatory)
Developing and maintaining professional working relationships in the workplace (Mandatory)
Implementing and Maintaining Health, Safety, Environmental and Welfare Practices in the Workplace (Mandatory)
Monitoring Progress of Work Against Schedules in the Workplace (Optional)



Dynamic Training and Assessments Ltd

Construction

Asbestos

Level 3 Diploma in Supervising Licensed Asbestos Removal

OverviewThe Level 4 NVQ Diploma in Controlling Lifting Operations -Supervising Lifts (Construction) qualification has been developed for achievement in a real workplace environment which means you need to be employed to undertake this qualification.&nbsp;This qualification enables you, the learner, to demonstrate and recognise your skills, knowledge and understanding and to demonstrate your competence in a real workplace environment so you can work in Controlling Lifting Operations -Supervising Lifts within the construction industry.&nbsp;You will be assessed against a set of performance and knowledge statements which have been derived from National Occupational Standards for your occupational area. You will be assessed by an occupationally competent and qualified assessor whose job is to work with you and help you complete your qualification.&nbsp;This qualification supports the learner to attain enabling, fundamental and transferable practical skills with associated underpinning knowledge.&nbsp;The learner will learn key practical skills and knowledge in these mandatory units:&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">-Supervising Lifting Operations Using Lifting Equipment in the Workplace&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">-Maintaining the Dimensional Accuracy of the Work in the Workplace&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">-Co-ordinating Preparation Work for Site or Lifting Operations in the Workplace&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">-Allocating Work and Checking People&rsquo;s Performance in the Workplace</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp;-Developing and Maintaining Good Occupational Working Relationships in the Workplace</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp;-Maintaining Systems for Health, Safety, Welfare and Environmental Protection in the Workplace</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp;-Coordinating and Organising the Control of Work in the Workplace&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">-Allocating and Monitoring the Use of Plant, Equipment or Machinery in the Workplace</li></ul><h3 style="color: rgb(0, 43, 81); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 43, 81);">Entry Requirements</h3><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">There are no formal entry requirements to take this qualification. This qualification can be undertaken without any previous training or qualifications in this subject area.</div>

Overview
The Level 4 NVQ Diploma in Controlling Lifting Operations -Supervising Lifts (Construction) qualification has been developed for achievement in a real workplace environment which means you need to be employed to undertake this qualification. 
This qualification enables you, the learner, to demonstrate and recognise your skills, knowledge and understanding and to demonstrate your competence in a real workplace environment so you can work in Controlling Lifting Operations -Supervising Lifts within the construction industry. 
You will be assessed against a set of performance and knowledge statements which have been derived from National Occupational Standards for your occupational area. You will be assessed by an occupationally competent and qualified assessor whose job is to work with you and help you complete your qualification. 
This qualification supports the learner to attain enabling, fundamental and transferable practical skills with associated underpinning knowledge. 
The learner will learn key practical skills and knowledge in these mandatory units: 
-Supervising Lifting Operations Using Lifting Equipment in the Workplace
-Maintaining the Dimensional Accuracy of the Work in the Workplace
-Co-ordinating Preparation Work for Site or Lifting Operations in the Workplace
-Allocating Work and Checking People’s Performance in the Workplace
-Developing and Maintaining Good Occupational Working Relationships in the Workplace
-Maintaining Systems for Health, Safety, Welfare and Environmental Protection in the Workplace
-Coordinating and Organising the Control of Work in the Workplace
-Allocating and Monitoring the Use of Plant, Equipment or Machinery in the Workplace
Entry Requirements
There are no formal entry requirements to take this qualification. This qualification can be undertaken without any previous training or qualifications in this subject area.

Crane Supervisor

Lifting Operations

Level 4 NVQ Diploma in Controlling Lifting Operations - Supervising Lifts

<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The Level 3 NVQ Diploma in Occupational Work Supervision (Construction) qualification has been developed for achievement in a real workplace environment which means you need to be employed to undertake this qualification. This Level 3 NVQ Diploma in Occupational Work Supervision (Construction) qualification enables the learner, to demonstrate and recognise their skills, knowledge and understanding and to demonstrate their competence in a real workplace environment within the construction industry. This qualification supports the learner to attain enabling, fundamental and transferable practical skills with associated underpinning knowledge. PLEASE NOTE: There is a new requirement from the CITB -Standards Setting Body (SSB) for this qualification. Statement on the requirements for Occupational Work Supervision National and Scottish Vocational Qualifications/Gold Supervisor Cards Purpose of National and Scottish Vocational Qualification (N/SVQ) in Occupational Work Supervision Following consultation with industry it has been agreed to remove the endorsement list and redefine the pre-entry requirements for the Occupational Work Supervision (OWS) vocational qualification (N&amp;SVQs) The National Working Group (NWG) accepts that it is the responsibility of all employers to ensure that their supervisors are competent to carry out their duties. The NWG for OWS has approved any of the following entry requirements for anyone taking the OWS NVQ or SVQ. &bull; the individual&rsquo;s occupational industry experience prior to being registered for the Occupational Work Supervision qualification &bull; the individual&rsquo;s ability and experience in supervising teams &bull; the individual is occupationally competent to at least level 2 or SCQF level 5 in Construction Awarding Organisations must ensure that candidates provide evidence to demonstrate relevant verifiable experience. The evidence for verifying suitability prior to being registered for the Occupational Work Supervision qualification should meet the following criteria: candidate provides evidence to demonstrate relevant verifiable experience and competence in their occupational area for example: qualification to N/SVQ Level 2 or SCQF Level 5 Or a letter from the employer confirming the candidate&rsquo;s suitability and a professional discussion or portfolio evidence of previous experience.</li></ul><div fr-original-style="" style="box-sizing: border-box;"> </div>

The Level 3 NVQ Diploma in Occupational Work Supervision (Construction) qualification has been developed for achievement in a real workplace environment which means you need to be employed to undertake this qualification.

This Level 3 NVQ Diploma in Occupational Work Supervision (Construction) qualification enables the learner, to demonstrate and recognise their skills, knowledge and understanding and to demonstrate their competence in a real workplace environment within the construction industry.

This qualification supports the learner to attain enabling, fundamental and transferable practical skills with associated underpinning knowledge.

PLEASE NOTE:

There is a new requirement from the CITB -Standards Setting Body (SSB) for this qualification.

Statement on the requirements for Occupational Work Supervision National and Scottish Vocational Qualifications/Gold Supervisor Cards

Purpose of National and Scottish Vocational Qualification (N/SVQ) in Occupational Work
Supervision

Following consultation with industry it has been agreed to remove the endorsement list and redefine the pre-entry requirements for the Occupational Work Supervision (OWS) vocational qualification (N&SVQs)

The National Working Group (NWG) accepts that it is the responsibility of all employers to ensure that their supervisors are competent to carry out their duties.

The NWG for OWS has approved any of the following entry requirements for anyone taking the OWS NVQ or SVQ.
• the individual’s occupational industry experience prior to being registered for the Occupational Work Supervision qualification
• the individual’s ability and experience in supervising teams
• the individual is occupationally competent to at least level 2 or SCQF level 5 in Construction

Awarding Organisations must ensure that candidates provide evidence to demonstrate relevant verifiable experience. The evidence for verifying suitability prior to being registered for the Occupational Work Supervision qualification should meet the following criteria:

candidate provides evidence to demonstrate relevant verifiable experience and competence in their occupational area for example: qualification to N/SVQ Level 2 or SCQF Level 5

Or

a letter from the employer confirming the candidate’s suitability and a professional discussion or portfolio evidence of previous experience.

Level 3 NVQ Diploma in Occupational Work Supervision

Stoke on Trent

<h2 fr-original-style="" style="box-sizing: border-box;">Course Details</h2>A face fit test is a simple test which checks whether a person&#39;s mask fits their face shape
and size.

When worn correctly RPE (respiratory protective equipment) should protect the wearer from
airborne hazards (particulates, dusts, gases etc).&nbsp; As people come in all sorts of shapes and
sizes it is unlikely that one particular type or size of RPE face piece will fit everyone. A face
fit test will help ensure that the RPE selected is suitable for the wearer.

Our testing regime will ensure that customers are aware of the following:

Use equipment that fits their face.
Understand how to maintain their equipment where re-usable masks are used.
Understand limitations of the testing regime.
Understand where re-testing will be required and why

If no dates are available please call the team on 01782 438813 for available dates.

Course Details
A face fit test is a simple test which checks whether a person's mask fits their face shape
and size. When worn correctly RPE (respiratory protective equipment) should protect the wearer from
airborne hazards (particulates, dusts, gases etc). As people come in all sorts of shapes and
sizes it is unlikely that one particular type or size of RPE face piece will fit everyone. A face
fit test will help ensure that the RPE selected is suitable for the wearer. Our testing regime will ensure that customers are aware of the following: Use equipment that fits their face.
Understand how to maintain their equipment where re-usable masks are used.
Understand limitations of the testing regime.
Understand where re-testing will be required and why If no dates are available please call the team on 01782 438813 for available dates.

You Can Do It .Training

Face Fit

Face Fit Train The Trainer

This course will provide those who require it, the knowledge of how to use Face Masks correctly...

Qualitative Face Fit Test (On-Site)

General Admission

<h2>Course Details</h2>If no dates are available, please contact the office on 01782 438813 for our next dates. 

Construction (Design &amp; Management) Regulations 2015 - this law applies to the whole construction process on all construction projects, from concept to completion. This course describes what each duty holder must or should do to comply with the law to ensure projects are carried out in a way that secures health and safety. 

ð Course Contents
Introduction and application of Construction (Design &amp; Management) Regulations 2015
Commencement, interpretation and application
Duty holders and their roles and responsibilities
Appointment of the principal designer and the principal contractor
Core criteria for demonstration of competence
Duties of designers
Project notification
Pre-construction phase information pack
Construction phase plan and health and safety file
Part 4 - Duties relating to health and safety on construction sites

If no dates are available please call the team on 01782 438813 for available dates.

Course Details
If no dates are available, please contact the office on 01782 438813 for our next dates. Construction (Design & Management) Regulations 2015 - this law applies to the whole construction process on all construction projects, from concept to completion. This course describes what each duty holder must or should do to comply with the law to ensure projects are carried out in a way that secures health and safety. ð Course Contents
Introduction and application of Construction (Design & Management) Regulations 2015
Commencement, interpretation and application
Duty holders and their roles and responsibilities
Appointment of the principal designer and the principal contractor
Core criteria for demonstration of competence
Duties of designers
Project notification
Pre-construction phase information pack
Construction phase plan and health and safety file
Part 4 - Duties relating to health and safety on construction sites If no dates are available please call the team on 01782 438813 for available dates.

Construction Management

Construction Safety

CSCS (Construction Skills Certification Scheme)

Site Management Safety Training Scheme (SMSTS)

Construction Design & Management (CDM)

Commercial & Contract Management Certification Program (CCM)

Construction (Design & Management) Regulations 2015 - this law applies to the whole construction...

CDM Regulations (Half Day) (On-Site)

<h2>Course Details</h2>If no dates are available, please contact the office on 01782 438813 for our next dates. 

This course enables you to comply with Health and Safety Legislation by training your staff to conduct internal warehouse racking inspection. It covers the roles and responsibilities of the Person Responsible for Racking Safety (PRRS).

ð Course Contents
Legislation
Pallet types
Racking systems
Inspection and maintenance regime
Record keeping
Protection of racking systems
Theory and practical application

If no dates are available please call the team on 01782 438813 for available dates.

Course Details
If no dates are available, please contact the office on 01782 438813 for our next dates. This course enables you to comply with Health and Safety Legislation by training your staff to conduct internal warehouse racking inspection. It covers the roles and responsibilities of the Person Responsible for Racking Safety (PRRS). ð Course Contents
Legislation
Pallet types
Racking systems
Inspection and maintenance regime
Record keeping
Protection of racking systems
Theory and practical application If no dates are available please call the team on 01782 438813 for available dates.

This course enables you to comply with Health and Safety Legislation by training your staff to...

Racking Inspection (On-Site)

<h2>Course Details</h2>This course covers all relevant health and safety laws including Working at Height Regulations 2005.

ð Course Contents
Overview of relevant health and safety legislation and associated regulations associated with Working at Height Regulations 2005
General Working at Height Safe Systems of Work
Lifting Operations and Lifting Equipment Regulations 1998
Provision and Use of Work Equipment Regulations 1998
Safety Harness and Lanyards Awareness encompassing attachments and Practical Demonstrations of fitting and adjustment
Inspection of fall arrest equipment in accordance with HSE publication indg 367
Safe use of steps and step ladders in accordance with HSE publication indg 402

If no dates are available please call the team on 01782 438813 for available dates.

Course Details
This course covers all relevant health and safety laws including Working at Height Regulations 2005. ð Course Contents
Overview of relevant health and safety legislation and associated regulations associated with Working at Height Regulations 2005
General Working at Height Safe Systems of Work
Lifting Operations and Lifting Equipment Regulations 1998
Provision and Use of Work Equipment Regulations 1998
Safety Harness and Lanyards Awareness encompassing attachments and Practical Demonstrations of fitting and adjustment
Inspection of fall arrest equipment in accordance with HSE publication indg 367
Safe use of steps and step ladders in accordance with HSE publication indg 402 If no dates are available please call the team on 01782 438813 for available dates.

First Aid At Work

Health & Safety Awareness

Working At Heights

Height Safety

Health & Safety At Work

This course covers all relevant health and safety laws including Working at Height Regulations 2005.

Working At Height (Half Day) (On-Site)

<h2>Course Details</h2>This course covers the role of the designated fire marshal. It also gives you the opportunity to learn about the different types of fire extinguisher and how to use them correctly.

ð Course Contents
Current Fire Legislation
Hazards within your workplace
Hazards and threats posed by fire to people and property
Elements of a Fire Risk Assessment
Roles and Responsibilities of a Fire Marshal
Actions to be taken in the event of a fire
Why fire emergency procedures are implemented and monitored
Distinguish between the different types of fire extinguishers
Practical demonstration in the use of various types of Fire Extinguishers

If no dates are available please call the team on 01782 438813 for available dates.

Course Details
This course covers the role of the designated fire marshal. It also gives you the opportunity to learn about the different types of fire extinguisher and how to use them correctly. ð Course Contents
Current Fire Legislation
Hazards within your workplace
Hazards and threats posed by fire to people and property
Elements of a Fire Risk Assessment
Roles and Responsibilities of a Fire Marshal
Actions to be taken in the event of a fire
Why fire emergency procedures are implemented and monitored
Distinguish between the different types of fire extinguishers
Practical demonstration in the use of various types of Fire Extinguishers If no dates are available please call the team on 01782 438813 for available dates.

Fire Safety

Fire Safety Awareness

Firefighter Training

Fire Marshal

Fire Awareness

Fire Safety Instructor

This course covers the role of the designated fire marshal. It also gives you the opportunity to...

Fire Marshal (On-Site)

Chelmsford

Stratford

Our Site Management Safety Training Scheme (SMSTS) refresher training courses, available both online and in-person, are designed for managers and individuals in positions of authority who completed their original SMSTS training program less than three years ago.

Aims
Participants will undertake a concise yet equally engaging training program covering all essential aspects of enforcing health and safety codes of practice at construction sites. Topics include in-depth discussions on risk assessments and effective methods for monitoring and managing industry-specific hazards.
Instructions
For online courses labeled “Remote Learning,” a tutor will deliver the training via video call.
All SMSTS courses are delivered and assessed in English. Participants must have a good command of the language to successfully complete the program.
Additional attendee information will be provided via email. Please ensure you check your inbox.


SMC Safety Solutions

Site Management Safety Training Scheme (SMSTS) Refresher

This two-day course is a must for anyone who is considering or already working in a role with supervisory responsibilities. This course provides an understanding of health, safety, welfare, and environmental issues. It highlights legal responsibilities and the need to promote health and safety to supervise effectively.
It is endorsed by Build UK as the standard training for all supervisors working on Build UK sites.
Aims
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your supervisory role. To help you fulfil your responsibilities regarding health, safety, welfare, and the environment. To help you implement new guidance and industry best practice affected by changes.
Course Content
• Health and safety law and how it will apply to supervisors.
• Your supervisory responsibilities in controlling site safety.
• Risk assessments and the need for method statements.
• Effective site inductions, toolbox talks and method statement briefings.
• Monitoring site activities effectively.
• Timely intervention when bad practice is identified.
Prerequisites
This course is for you if you are considering, or already have, supervisory responsibilities.
Assessment
At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a supervisor’s role.
Certificate
This certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all supervisors.
To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken.
Instructions
Please note all Site Supervisor Training courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox

Site Supervisor Training Scheme (SSSTS) - 2 Day Course

This one-day course is a must for anyone considering or already working within a construction or civil engineering environment. This course provides Health and Safety awareness and is endorsed by Build UK as a standard training for all operatives on site.
Aims
To give a clear understanding of Regulations & Legislation that applies to construction work and is an ideal refresher for any operative that has previously completed training in Health & Safety.
Course Content
• Accident prevention
• Health & Safety law
• Control and management of the site and your how your role fits in with this
• Risk assessments and method statements
• Performing safely on site
• Reporting unsafe acts to prevent an accident
• Individual & employee responsibilities
• What to do if you think anyone’s Health and Safety is being put at risk
Assessment
At the end of this course, all delegates will have a clear understanding of the requirements of Health and Safety Legislation and their responsibilities to comply with them.
Candidates will need to complete a multiple-choice exam at the end of the CITB course. They will also need to engage and interact with others throughout the day.
Certificate
This certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all operatives. The certificate is part of CSCS Green Card requirements.
To remain certified in this area, you will need to retake the course before the expiry date or have completed an NVQ2 or higher in your skills set.
Instructions
Please note all Health & Safety Awareness courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

Health & Safety Awareness (for Green CSCS)

<h1 id="isPasted" style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Online MHFA England Adult Mental Health First Aid Course.&nbsp;</h1><div fr-original-style="" style="box-sizing: border-box;"><a href="https://www.mindmapswellbeing.com/brochure-request/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Download brochure for course details here.</a><a href="https://www.mindmapswellbeing.com/_webedit/uploaded-files/All%20Files/Online%20Mental%20Health%20First%20Aid.pdf" rel="noopener noreferrer" target="_blank" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">&nbsp;</a>&nbsp;</div><div fr-original-style="" style="box-sizing: border-box;"> </div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">This online version of the mental health first aid course will offer the same learning outcomes as the face to face training, and every person who completes the course will be certified as a Mental Health First Aider. &nbsp;The Online Mental Health First Aid course is a blended approach of individual learning and four instructor-led live sessions, hosted on a new Online Learning Hub. &nbsp;As a training course, Mental Health First Aid teaches people how to identify, understand and help someone who may be experiencing a mental health issue. The organisation&#39;s courses and resources also promote self-care as a vital way for people to help protect their mental health and prevent issues from getting worse. &nbsp;As with all our courses at Mindmaps Wellbeing, your course will be delivered by a Registered Mental Health Nurse, MHFA England Instructor and Open University Associate Lecturer and Practice Tutor experienced in remote teaching. Our live online learning will also include an assistant who is a MHFAider. &nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"> </div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Our fee is &pound;300pp Groups of 5+ contact <a href="mailto:info@mindmapswellbeing.com" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">info@mindmapswellbeing.com</a>&nbsp;for reduced group fees.&nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"> </div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Live instructor led sessions;&nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">10:00 &ndash; 12:30 &amp; 14:30 &ndash; 17:00 both days&nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Individual learning modules around these times. You will gain access to this on the Friday before your course start date.</div>Why choosing Mindmaps Wellbeing is a good choice for your training.The MHFA England RRP is &pound;325pp, our rate is &pound;300pp and our fee includes:✅ Instructor led training sessions over two days✅ Course Manual✅ Workbook✅ Handy Cue Card✅ MHFAider Certificate upon completionPlus, exclusively when you choose Mindmaps Wellbeing, it also includes:✅ Your instructors are Registered Mental Health Nurses and Healthcare Educators (They of course have their own lived experiences too, which they bring to the course, ensuring the content is brought to life).✅ Access to our online MHFAider peer support groups moderated by the instructor team.✅ Access to MINDWELL companion for resources, self-care, and ongoing guidance to support you in the role as a MHFAider.✅ Advanced Delegate Plan &ndash; This allows delegates to book onto our open courses on dates that suit, with the best value on course fees available.&nbsp;For a little extra:&nbsp;✅ Quarterly Facilitated MHFAider Forum &ndash; to provide ongoing expert support and guidance.&nbsp;✅ Organisational MINDWELL Companion tailored for your workplace / organisation.

MHFA England Adult Mental Health First Aid Course. 
This online version of the mental health first aid course will offer the same learning outcomes as the face to face training, and every person who completes the course will be certified as a Mental Health First Aider. 

For full course information & outcomes, click here.
Day one
Mental Health First Aid and the action plan 
The MHFAider® role and self-care 
Helpful and unhelpful language 
Useful models to support the role 
What influences mental health? 
What is anxiety? 
Crisis first aid 
Active listening and empathy 
Day two
What are eating disorders? 
What is self-harm? 
What is substance misuse? 
Applying the Mental Health First Aid action plan 
What is depression? 
What is suicide? 
Crisis first aid continued 
What is psychosis? 
Recovery and lived experience 
Boundaries in the MHFAider® role 
Moving forward in the MHFAider® role 
My MHFA action plan 


Our full workshop collection

Certificate provided by MHFA England on completion of this course.

Mindmaps Wellbeing

Health & Wellbeing

Occupational Health & Wellbeing

Accredited Mental Health First Aid

Mental Health At Work

Mental Health Nurse

Mental Health First Aid (MHFA) England Training with Mindmaps Wellbeing

Enhance workplace wellbeing and mental health awareness with MHFA England-certified training by Mindmaps Wellbeing. Our expert-led courses, delivered by Registered Mental Health Nurses and Healthcare Educators, equip you with the skills to recognize, support, and respond to mental health challenges. Whether online or in-person, our training ensures flexible learning options without compromising quality.

Join us to gain certification as a Mental Health First Aider and access exclusive benefits like ongoing peer support, expert forums, and resources for self-care. Book now with Mindmaps Wellbeing and take the first step toward a healthier, more supportive environment for all.


MHFA England Mental Health First Aid

 Birmingham 

<div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><h1 data-hook="event-title" style="color: rgb(var(--titleColor)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--titleColor));">Cognitive Stimulation Therapy (CST) Training online via Zoom</h1>CST is an evidence-based group treatment for people with mild to moderate dementia.</div><div data-hook="content-container" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><h2 data-hook="time-and-location" style="color: rgb(var(--subtitlesColor)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--subtitlesColor));">Time &amp; Location</h2><div style="color: rgb(var(--textColor)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--textColor));">18th September 2024, 09:30 &ndash; 16:30Online via Zoom</div><div data-hook="about-section" style="color: rgb(var(--textColor)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--textColor));"><div data-hook="about-section-wrapper" fr-original-style="" style="box-sizing: border-box;"><div data-hook="about-section-text" fr-original-style="" style="box-sizing: border-box;">What is Cognitive Stimulation Therapy (CST)?CST is an evidence-based group treatment for people with mild to moderate dementia. It involves 14 or more sessions of stimulating, themed activities, based around more complex principles including learning theory and person-centred care. CST can be extended into a longer-term treatment and can be offered to a range of clients including outpatients and people in residential or day care.What does the training involve?Training is led by a Clinical Psychologists with extensive experience in offering CST. Training is interactive, involving group exercises, role-play and video observation as well as some &lsquo;teaching&#39;.Who is the training suitable for?The course is suitable for healthcare professionals including psychologists, occupational therapists and nurses as well as community-based organisations running meeting centres and day opportunities, health care assistants and managers within health and social care.Course Aim:To give learners an overview of how to deliver Cognitive Stimulation Therapy (CST). CST is a brief evidence-based group treatment for people with dementia. This interactive course will include a background about CST and how it can be used, research overview and detailed presentation of the treatment, including video footage and role-play.Learning Objectives - at the end of the training delegates will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Reflect on some different perspectives of dementia</li><li style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Consider key psychosocial approaches for dementia</li><li style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Learn about how CST was designed and evaluated</li><li style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Be familiar with the 14 CST sessions, through session clips and role-play</li><li style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Understand how to apply the key principles to CST</li><li style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Develop a plan for running CST groups, which considers issues around implementation.</li></ul>Training facilitator: Dr Gemma RidelGemma is a clinical psychologist currently working with people with dementia &nbsp;in Norfolk. She also lectures on the University of East Anglia Clinical &nbsp;Psychology Doctoral Programme. She has extensive experience of teaching, &nbsp;supervising and running CST groups. She was involved with the &nbsp;Individual Cognitive Stimulation Therapy trial, as Norfolk was one of &nbsp;the sites in the randomised controlled trial. She has provided many CST &nbsp;training workshops and conference presentations in the UK and Ireland.</div></div></div></div>

Cognitive Stimulation Therapy (CST) Training online via Zoom
CST is an evidence-based group treatment for people with mild to moderate dementia.
Time & Location
26th March 2026, 09:30 – 16:30
Online via Zoom
What is Cognitive Stimulation Therapy (CST)?
CST is an evidence-based group treatment for people with mild to moderate dementia. It involves 14 or more sessions of stimulating, themed activities, based around more complex principles including learning theory and person-centred care. CST can be extended into a longer-term treatment and can be offered to a range of clients including outpatients and people in residential or day care.
What does the training involve?
Training is led by a Clinical Psychologists with extensive experience in offering CST. Training is interactive, involving group exercises, role-play and video observation as well as some ‘teaching'.
Who is the training suitable for?
The course is suitable for healthcare professionals including psychologists, occupational therapists and nurses as well as community-based organisations running meeting centres and day opportunities, health care assistants and managers within health and social care.
Course Aim:
To give learners an overview of how to deliver Cognitive Stimulation Therapy (CST). CST is a brief evidence-based group treatment for people with dementia. This interactive course will include a background about CST and how it can be used, research overview and detailed presentation of the treatment, including video footage and role-play.
Learning Objectives - at the end of the training delegates will be able to:
Reflect on some different perspectives of dementia
Consider key psychosocial approaches for dementia
Learn about how CST was designed and evaluated
Be familiar with the 14 CST sessions, through session clips and role-play
Understand how to apply the key principles to CST
Develop a plan for running CST groups, which considers issues around implementation.
Training facilitator: Dr Gemma Ridel
Gemma is a clinical psychologist currently working with people with dementia in Norfolk. She also lectures on the University of East Anglia Clinical Psychology Doctoral Programme. She has extensive experience of teaching, supervising and running CST groups. She was involved with the Individual Cognitive Stimulation Therapy trial, as Norfolk was one of the sites in the randomised controlled trial. She has provided many CST training workshops and conference presentations in the UK and Ireland.

Dementia Pathfinders Community Interest Company

Cognitive Therapy

Dementia Training

This one day training will give learners an overview of how to deliver Cognitive Stimulation Therapy (CST). CST is a brief evidence-based group treatment for people with dementia. This interactive course will include a background about CST and how it can be used, research overview and detailed presentation of the treatment, including video footage and role-play.

Cognitive Stimulation Therapy (CST) Training online via Zoom

In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over &pound;570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.As a manager of a law firm, or more crucially an MLRO or MLCO, the ultimate responsibility for the firm&#39;s compliance, including with the MLR 2017, lies with you. It is your responsibility to ensure that the firm puts in place, reviews and updates compliant policies, controls and procedures. You must ensure that the firm maintains an up to date practice wide risk assessment. You are required to ensure that your employees are regularly given training on the MLR 2017 and associated risks.If a breach occurs, the SRA will take a wider look at the firm and identify any supervisory deficiencies that may have contributed to failures by fee earners or support staff. It has proven that it will not shy away from holding to account managers, compliance officers and MLRO/MLCOs for failures by their firms to comply with requirements of the MLR 2017.This course will cover the following to assist firms MLROs, MLCOs and&nbsp;Management with fulfilling their AML management responsibilities:<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">How to comply with your obligations and stay compliant</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">FWRA &ndash; linked with PCPs</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">Mandatory AML Policies and Procedures - SRA have concerns</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">Training and supervising staff</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">Audits</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">SRA requirements</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">Reporting SARS</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">POCA/TA</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">Fulfilling reporting officer and compliance officer duties</div></li></ul><h2 fr-original-style="" style="box-sizing: border-box;">Target Audience</h2>The online course is suitable for MLROs, MLCOs, firm management and those supporting these roles.<h2 data-key="21" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2>Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.<p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Please note a recording of the course will&nbsp;not&nbsp;be made available.<h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Speaker</h2><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><a href="https://dglegal.co.uk/the-team/helen-torresi/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Helen Torresi, Consultant, DG Legal</a></h3>Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.Helen&rsquo;s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over £570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.
As a manager of a law firm, or more crucially an MLRO or MLCO, the ultimate responsibility for the firm's compliance, including with the MLR 2017, lies with you. It is your responsibility to ensure that the firm puts in place, reviews and updates compliant policies, controls and procedures. You must ensure that the firm maintains an up to date practice wide risk assessment. You are required to ensure that your employees are regularly given training on the MLR 2017 and associated risks.
If a breach occurs, the SRA will take a wider look at the firm and identify any supervisory deficiencies that may have contributed to failures by fee earners or support staff. It has proven that it will not shy away from holding to account managers, compliance officers and MLRO/MLCOs for failures by their firms to comply with requirements of the MLR 2017.
This course will cover the following to assist firms MLROs, MLCOs and Management with fulfilling their AML management responsibilities:
How to comply with your obligations and stay compliant
FWRA – linked with PCPs
Mandatory AML Policies and Procedures - SRA have concerns
Training and supervising staff
Audits
SRA requirements
Reporting SARS
POCA/TA
Fulfilling reporting officer and compliance officer duties
Target Audience
The online course is suitable for MLROs, MLCOs, firm management and those supporting these roles.
Resources
Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.
Please note a recording of the course will not be made available.
Speaker
Helen Torresi, Consultant, DG Legal
Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.
Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).



DG Legal

Anti-Money Laundering (AML)

Anti-Money Laundering (AML) Training For MLROs, MLCOs And Law Firm Management Course

General Delegate

A discount is available for delegates attending from firms with a current retainer contract with DG Legal (please contact us by email to admin@dglegal.co.uk for confirmation of eligibility).   If you choose this option and are not eligible, you are still bound to pay the full rate and will be invoiced accordingly.

Retainer Delegate

Facilitated by: Teresa Nightingale, HIGN trustee and Income Generation &amp; Marketing Director, Wirral Hospice St John&rsquo;sSharing and networking session to discuss in memory giving: funeral donations, tribute funds, memory trees / gardens, and any other related areas. THIS SESSION WILL NOT BE RECORDED. This session won&rsquo;t cover Light up a Life as we host several sessions a year on that topic. The next LUAL session will be on Wed 3 July 2024, 10-11.30am.Session aimed at those working in supporter care, individual giving, in memory

Sharing and networking session to discuss in memory giving: funeral donations, tribute funds, memory trees / gardens, and any other related areas. This session won’t cover Light up a Life as we host several sessions a year on that topic.

THIS SESSION WILL NOT BE RECORDED

Session aimed at those working in supporter care, individual giving, in memory

Hospice Income Generation Network

Wed 26 Mar 2025: In Memory Fundraising

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">LOOKING FOR: ADULT FICTIONLouise Buckley has worked in publishing for well over a decade. She was inspired to enter the publishing industry after completing an MA in Creative Writing and then spent a hugely enjoyable year working as a bookseller for Waterstones, wishing that she could have a hand in publishing books.After a year working at Dorling Kindersley, she then spent almost five years working in the commercial fiction division at Pan Macmillan, where she published a mix of commercial bestsellers and award-winning authors.Most recently, she was an Associate Literary Agent at Zeno Agency Ltd. As an agent she represented a roster of commercial and literary fiction, including Anne Griffin&rsquo;s When All is Said, which spent five weeks at number one in Ireland and sold into 17 territories.She is delighted to be working with Hannah at Hannah Sheppard Literary Agency.Louise is looking for:-Literary and upmarket fiction that focusses on the underdog, the repressed, the suppressed. Louise is especially interested in novels that represent working-class people or children going through difficult circumstances (think Shuggie Bain by Douglas Stuart, My Name is Leon by Kit de Waal or Boys Don&rsquo;t Cry by F&Iacute;ona Scarlett).Irish literary and book club fiction. Think Claire Keegan, Louise Kennedy or Anne Griffin.In commercial fiction she loves novels set during the Second World War, such as The Nightingale by Kristin Hannah, The Beekeeper of Aleppo by Christi Lefteri or The Midwife of Auschwitz by Anna Stuart. Louise recently read and loved The Last List of Mabel Beaumont by Laura Pearson and would love to see anything in the same &lsquo;older person going on a journey&rsquo; category, a more recent The Unlikely Pilgrimage of Harold Fry.Louise had a lot of fun publishing a &lsquo;pet fiction&rsquo; novel as an editor (Molly and the Cat&nbsp;Caf&eacute;) and would love to find an author who can write an Alfie the Doorstep Cat/Dog.She has a soft spot for novels featuring time-travel or parallel universes, a &lsquo;what if&rsquo; that plays around with conventions. At the literary end this would be books like Life After Life by Kate Atkinson, The Shining Girls by Lauren Beukes or This is How You Lose the Time War by Amal El-Mohtar and Max Gladstone. At the more commercial end Louise loved Wrong Place, Wrong Time by Gillian McAllister, Dark Matter by Blake Crouch and Oona Out of Order by Martina Montimore. She also enjoys novels set in the real world but featuring a hefty dose of magic or the supernatural. They can be commercial or literary, present-day or historical. Think Rivers of London by Ben Aaronovitch, Threadneedle by Cari Thomas, A Discovery of Witches by Deborah Harkness or The Gifts by Liz Hyder. And also cosy fantasy in the vein of Legends and Lattes or&nbsp;The House in the Cerulean Sea.Cosy or humorous crime. Recently, Louise absolutely loved Over My Dead Body by Maz Evans. When she was an editor Louise published the hit Luckiest Girl Alive by Jessica Knoll and would love to represent incisive, intelligent suspense written by authors such as Jessica Knoll and Gillian Flynn, or something a little more subversive and blackly comic like My Sister, the Serial Killer by Oyinkan Braithwaite.More generally, Louise would also love to see novels with a disabled protagonist or someone (like myself) who is living with an invisible disability. As an ex-primary school teacher, she also warmly welcomes submissions from teachers, especially if the submission falls into one of the other categories she has listed. Following-on from this, she enjoys reading stories that follow a &lsquo;beating the system&rsquo; narrative.Louise is NOT looking for:-romance-romantasy-epic, traditional fantasy-space opera-straightforward women&rsquo;s fiction-children&rsquo;s fiction of any kind-non-fictionLouise would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document.
<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(In addition to the paid sessions, Louise is kindly offering one free session for low income/under-represented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the discretion of&nbsp;I Am In Print).&nbsp;By booking you understand you need to conduct an internet connection test with&nbsp;I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The submission deadline is: Tuesday 1 October 2024

LOOKING FOR: ADULT FICTION

Louise Buckley  has worked in publishing for well over a decade. She was inspired to enter the publishing industry after completing an MA in Creative Writing and then spent a hugely enjoyable year working as a bookseller for Waterstones, wishing that she could have a hand in publishing books.

After a year working at Dorling Kindersley, she then spent almost five years working in the commercial fiction division at Pan Macmillan, where she published a mix of commercial bestsellers and award-winning authors.

Most recently, she was an Associate Literary Agent at Zeno Agency Ltd. As an agent she represented a roster of commercial and literary fiction, including Anne Griffin’s When All is Said, which spent five weeks at number one in Ireland and sold into 17 territories.

She is delighted to be working with Hannah at Hannah Sheppard Literary Agency.
Louise is looking for:-

Literary and upmarket fiction that focusses on the underdog, the repressed, the suppressed. Louise is especially interested in novels that represent working-class people or children going through difficult circumstances (think Shuggie Bain by Douglas Stuart, My Name is Leon by Kit de Waal or Boys Don’t Cry by FÍona Scarlett).

Irish literary and book club fiction. Think Claire Keegan, Louise Kennedy or Anne Griffin.

In commercial fiction she loves novels set during the Second World War, such as The Nightingale by Kristin Hannah, The Beekeeper of Aleppo by Christi Lefteri or The Midwife of Auschwitz by Anna Stuart. Louise recently read and loved The Last List of Mabel Beaumont by Laura Pearson and would love to see anything in the same ‘older person going on a journey’ category, a more recent The Unlikely Pilgrimage of Harold Fry.
Louise had a lot of fun publishing a ‘pet fiction’ novel as an editor (Molly and the Cat Café) and would love to find an author who can write an Alfie the Doorstep Cat/Dog.

She has a soft spot for novels featuring time-travel or parallel universes, a ‘what if’ that plays around with conventions. At the literary end this would be books like Life After Life by Kate Atkinson, The Shining Girls by Lauren Beukes or This is How You Lose the Time War by Amal El-Mohtar and Max Gladstone. At the more commercial end Louise loved Wrong Place, Wrong Time by Gillian McAllister, Dark Matter by Blake Crouch and Oona Out of Order by Martina Montimore. She also enjoys novels set in the real world but featuring a hefty dose of magic or the supernatural. They can be commercial or literary, present-day or historical. Think Rivers of London by Ben Aaronovitch, Threadneedle by Cari Thomas, A Discovery of Witches by Deborah Harkness or The Gifts by Liz Hyder. And also cosy fantasy in the vein of Legends and Lattes or The House in the Cerulean Sea.

Cosy or humorous crime. Recently, Louise absolutely loved Over My Dead Body by Maz Evans. When she was an editor Louise published the hit Luckiest Girl Alive by Jessica Knoll and would love to represent incisive, intelligent suspense written by authors such as Jessica Knoll and Gillian Flynn, or something a little more subversive and blackly comic like My Sister, the Serial Killer by Oyinkan Braithwaite.
More generally, Louise would also love to see novels with a disabled protagonist or someone (like herself) who is living with an invisible disability. As an ex-primary school teacher, she also warmly welcomes submissions from teachers, especially if the submission falls into one of the other categories she has listed. Following-on from this, she enjoys reading stories that follow a ‘beating the system’ narrative.

Horror. Louise is currently really enjoying the horror resurgence and would love some more horror for her list. She is looking for all types of horror from the more literary, suspenseful horror along the lines of Andrew Michael Hurley to the more commercial like Witchcraft for Wayward Girls by Grady Hendrix. Louise is also a big fan of horror mash-ups, especially body transformation horror such as Nightbitch, and horror mixed with, say, vampires, in the vein of Hungerstone or The Lamb. She would also love to see some dark academia. Think If We Were Villains or In My Dreams I Hold a Knife, and is a huge fan of gothic horror, so would love to see something that’s a modern-day Shirley Jackson or Rebecca.

Louise is NOT looking for:
-romance
-romantasy
-epic, traditional fantasy
-space opera
-straightforward women’s fiction
-children’s fiction of any kind
-non-fiction

Louise would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document.

(In addition to the paid sessions, Louise is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 

By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.

The submission deadline is: Tuesday 18th March 2025

I Am In Print

Fiction Writing

BOOKINGS CLOSED! 26th March Louise Buckley #Agent121. Looking for: ADULT FICTION

What is Best Companies?
Best Companies are the workplace engagement specialists. They help organisations become better places to work by measuring, improving and recognising engagement.

Why have we chosen this for Pathways?
We want you to understand how your employees think and feel about their work. This module will help you to understand how the survey is done so that you can drive your team's engagement. Further, once the survey is closed, we want you to understand how to create action plans and make improvements based on the data you receive.

Be introduced to who Best Companies are
Have knowledge of the 8 workplace factors
Understand the Best Companies accreditation levels
Understand the importance of workplace engagement
Know the part you can play in survey completion
Understand how to interpret survey results
Understand action planning and keeping the momentum

Noble Foods

Best Companies

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">This class&nbsp;is for service industry professionals&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.The focus of the&nbsp;Improving Customer Service&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;productivity,&nbsp;job satisfaction&nbsp;and the&nbsp;potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;increased internal and external customer satisfaction.Attendees&nbsp;will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Focus on others to project a UB4I, customer-centered attitude;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Empower people with respect (acknowledging) and control (offering choices);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Listen more intently to develop the best rapport;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Communicate clearly with conviction, projecting greater credibility;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</li></ul>Online Format&mdash;Improving Customer Service&nbsp;is a 4-hour interactive virtual class for up to 20 people.<h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations.

This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction.

Throughout the course, delegates will learn how to:
Project a UB4me, customer-centred attitude 
Empower people with respect and control by acknowledging and offering choices 
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions 
Listen more intently to develop the best rapport 
Communicate clearly with conviction, projecting greater credibility 
Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude 
Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business 

This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. 

Upon registration, delegates will receive online login instructions prior to the class date. 

This format allows for a collaborative learning experience from the comfort of one's own home or office.

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