355 Anger Management courses

Highlights of the Course Course Type: Online Learning Duration: 4 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about aggression handling Understand the core competencies and principles of aggression handling Explore the various areas of aggression handling Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert manager or leader Aggression Handling Diploma Course Master the skills you need to propel your career forward in aggression handling. This course will equip you with the essential knowledge and skillset that will make you a confident manager or leader and take your career to the next level. This comprehensive aggression handling course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this aggression handling course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective aggression handling practice and equip you with the essential skills, confidence and competence to assist you in the aggression handling industry. You'll gain a solid understanding of the core competencies required to drive a successful career in aggression handling. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for manager or leader or for people who are aspiring to specialise in aggression handling. Enrol in this aggression handling course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive aggression handling course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this aggression handling can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This aggression handling course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This aggression handling course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This aggression handling course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Making Yourself Safe Introduction 00:02:00 Lesson 1.1: What situations produce aggression? 00:03:00 Lesson 1.2: Effective Use of Conflict Management Skills 00:06:00 Lesson 1.3: Preventing Aggression 00:10:00 Lesson 2.1: Situational Signs 00:07:00 Lesson 2.2: Recognizing the Warning Signs 00:10:00 Lesson 2.3: Recognizing the Warning Signs (cont.) 00:08:00 Lesson 3.1: Defusing the Situation I 00:07:00 Lesson 3.2: Defusing the Situation II 00:12:00 Lesson 3.3: Defusing the Situation III 00:16:00 Lesson 4.1: Protecting Yourself I 00:04:00 Lesson 4.2: Protecting Yourself II 00:10:00 Lesson 4.3: Protecting Yourself III 00:07:00 Lesson 5.1: The Role of Adrenaline 00:07:00 Lesson 5.2: Dealing with the Aftermath 00:12:00 Lesson 5.3: Grief, Crisis and Trauma 00:15:00 Lesson 6.1: DOs 00:09:00 Lesson 6.2: DON'Ts 00:09:00 Lesson 6.3: Challenges and Rewards 00:02:00 Concluding video 00:01:00 Assessment Assessment - Aggression Handling Diploma 00:10:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Making Yourself Safe Introduction 00:02:00 Lesson 1.1: What situations produce aggression? 00:03:00 Lesson 1.2: Effective Use of Conflict Management Skills 00:06:00 Lesson 1.3: Preventing Aggression 00:10:00 Lesson 2.1: Situational Signs 00:07:00 Lesson 2.2: Recognizing the Warning Signs 00:10:00 Lesson 2.3: Recognizing the Warning Signs (cont.) 00:08:00 Lesson 3.1: Defusing the Situation I 00:07:00 Lesson 3.2: Defusing the Situation II 00:12:00 Lesson 3.3: Defusing the Situation III 00:16:00 Lesson 4.1: Protecting Yourself I 00:04:00 Lesson 4.2: Protecting Yourself II 00:10:00 Lesson 4.3: Protecting Yourself III 00:07:00 Lesson 5.1: The Role of Adrenaline 00:07:00 Lesson 5.2: Dealing with the Aftermath 00:12:00 Lesson 5.3: Grief, Crisis and Trauma 00:15:00 Lesson 6.1: DOs 00:09:00 Lesson 6.2: DON'Ts 00:09:00 Lesson 6.3: Challenges and Rewards 00:02:00 Concluding video 00:01:00 Assessment Assessment -Aggression Handling Training 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Dealing with Difficult People: Dealing with Difficult People Online Are you struggling to deal with difficult people? Our Dealing with Difficult People: Dealing with Difficult People course can help improve your skills at work. Dealing with Difficult People: Dealing with Difficult People defy logic. Some are blissfully unaware of the negative impact they have on those around them, while others appear to derive satisfaction from causing chaos and pushing other people's buttons. In either case, they add unnecessary complexity, strife and worst of all stress. Stress has long been shown in studies to have a long-term negative impact on the brain. Stress is a formidable threat to your success; when it becomes uncontrollable, your brain and performance suffer. The majority of workplace stressors are easy to identify. Dealing with difficult people is always stressful. We've all been in situations where we had to interact with difficult people, whether at work, school, or over a business lunch. They do exist in the workplace, and the better you become at dealing with them, the happier you will be at work. Dealing with Difficult People: Dealing with Difficult People may take advantage of every opportunity to cause problems, or they may simply use passive resistance to waylay your best efforts to move your agenda forward. While you cannot control others, you can control and improve yourself by doing the following: Recognising your own attitudes and behaviours, creating coping strategies, managing your anger. Through this Dealing with Difficult People: Dealing with Difficult People course, you'll learn how to deal with aggressive, manipulative, undermining, prejudiced, or otherwise difficult people. Main Course: Dealing With Difficult People Course Free Courses included with Dealing with Difficult People: Dealing with Difficult People Course: Along with Dealing With Difficult People Course you will get free Level 5 Report Writing Course Along with Dealing With Difficult People Course you will get free Communication Skills Course Special Offers of this Dealing with Difficult People: Dealing with Difficult People Course: This Dealing with Difficult People: Dealing with Difficult People Course includes a FREE PDF Certificate. Lifetime access to this Dealing with Difficult People: Dealing with Difficult People Course Instant access to this Dealing with Difficult People: Dealing with Difficult People Course 24/7 Support Available to this Dealing with Difficult People: Dealing with Difficult People Course Dealing with Difficult People: Dealing with Difficult People Online Our Dealing with Difficult People: Dealing with Difficult People course has various modules to explain difficult people and their behaviours. How to communicate, solve problems and guide techniques are parts of this Dealing with Difficult People: Dealing with Difficult People course. You also know how to effectively deal with bosses and colleagues are explained in the Dealing with Difficult People: Dealing with Difficult People course. You will be able to make impossible situations possible with this Dealing with Difficult People: Dealing with Difficult People course. Who is this course for? Dealing With Difficult People: Dealing with Difficult People Online This Dealing with Difficult People: Dealing with Difficult People course is ideal for: Anyone involved in communication at work. Executive Assistants or Sales Reps Customer Support Agents Requirements Dealing with Difficult People: Dealing with Difficult People Online To enrol in this Dealing with Difficult People Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Dealing with Difficult People: Dealing with Difficult People Course. Be energetic and self-motivated to complete our Dealing with Difficult People: Dealing with Difficult People Course. Basic computer Skill is required to complete our Dealing with Difficult People Course. If you want to enrol in our Dealing with Difficult People Course, you must be at least 15 years old. Career path Dealing with Difficult People: Dealing with Difficult People Online The Dealing with Difficult People: Dealing with Difficult People course is intended to help you obtain the skills, knowledge, and career of your dreams!

Overview Anxiety does not empty tomorrow of its sorrows, but only empties today of its strength' - Charles Spurgeon. The 'Anxiety Management' course is designed to arm learners with the crucial strategies and tools to overcome such mental challenges. This course focuses on theoretical insights and gives actionable steps to combat anxiety. The curriculum starts with a comprehensive 'Introduction' to the subject, laying the foundation. 'How To Overcome Your Stuck Points' delves deep into understanding the blocks that hold individuals back, while 'How To Face Your Inner Demons' and 'Overcoming Your Resistance To Change' teach actionable strategies to address underlying triggers of anxiety.  Moreover, learners will know the importance of 'Acceptance', strategies like 'Acting Against Angst', understanding 'Self Imposed Obstacles', and practical approaches like 'Preventing Burnout'. The penultimate module, 'Banish Worry & Live Panic Free!' offers solutions to liberate oneself from anxiety's clutches, and it all ties up neatly with a concise 'Conclusion'. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Anxiety Management. It is available to all students, of all academic backgrounds. Requirements Our Anxiety Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 4 sections • 12 lectures • 01:10:00 total length •PROMO - Beating Anxiety: 00:05:00 •SLIDE INTRO - Beating Anxiety: 00:01:00 •Introduction: 00:02:00 •How To Overcome Your Stuck Points: 00:08:00 •How To Face Your Inner Demons: 00:08:00 •Overcoming Your Resistance To Change: 00:08:00 •Acceptance Is Key: 00:09:00 •Acting Against Angst: 00:08:00 •Self Imposed Obstacles: 00:07:00 •Preventing Burnout: 00:07:00 •Banish Worry & Live Panic Free!: 00:06:00 •Conclusion: 00:01:00

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel