2007 Analytics courses

The Real Estate Development School is a five day course that focuses on both the theoretical and practical elements of Commercial Real Estate Development.

Power Query and Power Pivot in Microsoft Excel:  A Quickstart Guide   Course Description   Copyright Ross Maynard 2022   Course Description Power Query and Power Pivot are two tools available in Microsoft Excel. If you are serious about data analysis, then you need to know how to use these tools. This Quickstart guide will give you the skills you need to get started with these powerful features. The Power Query tool allows you to import external data and then modify it to meet your needs, before loading it into Excel. These editing tasks are all things you can do manually in Excel, but Power Query greatly speeds things up when you have a large volume of data. The Power Pivot tool allows you to connect multiple data tables in an extended pivot table. Power Pivot also introduces new analysis and query tools to further enhance data analysis. If data analysis is your thing, then this course will help you get up to speed with these feature-filled tools. Through screen-capture video, the course provides a step-by-step guide to the foundation skills needed to use both Power Query and Power Pivot effectively. The course is designed to make your first steps into Power Query easy and to build your confidence to use them on your own. Both Power Query and Power Pivot are also available in Microsoft Power BI – the data visualisation suite. Once you have learned how to use Power Query and Power Pivot in Excel with this course, you’ll have a head start in getting to grips with Power BI Get up to speed with Power Query and Power Pivot in Microsoft Excel with this Quickstart guide.     Key Learning Points  On completion of the course, delegates will be able to: Use Power Query to load data from an external source into Microsoft Excel Clean and manipulate external data before loading it into Excel Consolidate separate files with Power Query Update Excel tables with new data in the same format Use Power Query to “unpivot” report tables to prepare the data for analysis Explain the core functionality of Power Pivot Link data tables together in the Power Pivot data model Create pivot tables that draw data from several source data tables Create performance measures and new analysis in the Power Pivot data model Use the most popular DAX query language functions in Power Pivot     Curriculum Lesson 1: Power Query Quickstart Lesson 2: Consolidating Files with Power Query Lesson 3: Unpivoting a Table Lesson 4: Power Pivot Quickstart Lesson 5: Power Pivot – Adding Data and Functionality Lesson 6: Key DAX Functions for Power Pivot Lesson 7: The DAX CALCULATE Function Lesson 8: Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Starter spreadsheets for each lesson are provided so that learners can follow the steps presented.     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel     Questions What is the main feature of Power Query? The ability to link data tables together to create pivot tables that allow data to be drawn from any and all of the source tables The ability to clean and manipulate large volumes of external data efficiently and to load the result into Microsoft Excel The removal of Microsoft Excel’s restrictions on file sizes and the number of rows of data allowed The ability to visualise data in dashboards and management reports     What is the main feature of Power Pivot? The ability to link data tables together to create pivot tables that allow data to be drawn from any and all of the source tables The ability to clean and manipulate large volumes of external data efficiently and to load the result into Microsoft Excel The removal of Microsoft Excel’s restrictions on file sizes and the number of rows of data allowed The ability to visualise data in dashboards and management reports     Which of the following actions cannot be performed within Power Query? Split text into multiple columns Trimming text and removing spaces Creating calculated columns using DAX functions Make date based calculations   Which of the following statements is true? You can use Power Query to combine files that have the same format and open them all in the same spreadsheet You can use Power Query to link data tables and create pivot tables that pull data items from all the linked tables You can use Power Query to create interactive dashboard reports You can use Power Query to export data files to Microsoft Access and other databases     Which of the following provides a compelling case to use Power Pivot in Microsoft Excel? The data visualisation and presentation features of Power Pivot are much more powerful than those in Excel Power Pivot offers the ability to clean large files of data imported from other systems quickly Existing reports and tables can be “reverse engineered” (unpivoted) to create data tables for more advanced analysis Files sizes in Power Pivot are smaller than in Excel and there is no limit on the number of rows of data that can be stored. This makes it much faster and more efficient to use Power Pivot for large data sets     Power Pivot uses analysis functions from the DAX formula language. What does “DAX” stand for? Digital Architecture Extraction Data Arbitrage Extrapolation Display Analytics Extension Data Analysis Expressions Deeply Annoying Exercise   The DAX CALCULATE function is one of the most powerful and useful functions available in Power Pivot. Which statement best describes it? It performs row by row calculations defined by the user and adds the total of them all together for a specified table It performs row by row calculations defined by the user and displays the maximum result for a specified table It performs a defined calculation and then applies filters specified by the user It filters the data in a specified table according to criteria set by the user   As well as in Power Pivot in Microsoft Excel, in what application are DAX functions also available? Microsoft PowerPoint Microsoft Forms Microsoft Teams Microsoft Power BI   How do DAX functions differ from Microsoft Excel functions? DAX functions are designed specifically for use with SQL based data sources DAX functions are completely new and provide additional functionality within Microsoft Excel DAX functions never take a cell reference or a range as reference, but instead take a column or table as reference DAX date and time functions return a date as a serial number, whereas Excel date and time functions return a datetime data type  

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Plus Studyhub's signature Forever Access is given as always, meaning these Business Analyst Certification courses are yours for as long as you want them once you enrol in this course This Business Analyst Certification Bundle consists the following career oriented courses: Course 01: Business Analysis Certification & Corporate Investigation Training Course 02: Strategic Business Management Course 03: Business Management and Finance Course Course 04: Fundamentals of Business Analysis Course 05: Business Management Course 06: Level 3 Diploma in Business Administration Course 07: Strategic Planning and Implementation Course 08: Operations Management Course 09: Business Analysis Level 3 Course 10: Business Strategy Planning Course 11: Enterprise Resource Planning (ERP) Course 12: Project Management Course 13: Risk Management Course 14: Corporate Risk And Crisis Management Course 15: Governance and Risk Management Course 16: Financial Risk Management: Strategies for Success Course 17: Leadership Skills Training Course 18: Leadership and Management Essential Skill Course 19: Team Management Course 20: Talent Management & Employee Retention Techniques Course 21: Performance Management Course 22: Modern Business Etiquette Mastery Course 23: Quality Management and Strategic Training - ISO 9001 Course 24: Process Mapping Course 25: RCA: Root Cause Analysis Course 26: Process Improvement Course 27: Change Management Course 28: Lean Six Sigma White Belt course Course 29: Six Sigma Green Belt Diploma Course 30: Six Sigma Black Belt - Advance Diploma Course 31: Agile Project Management Diploma Course 32: The 5S Lean Methodology in Action Course 33: Lean Leadership, Culture and Management - Online Diploma In this exclusive Business Analyst Certification bundle, you really hit the jackpot. Here's what you get: Step by step Business Analyst Certification lessons One to one assistance from Business Analyst Certification professionals if you need it Innovative exams to test your knowledge after the Business Analyst Certification course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all thirty-three Business Analyst Certification courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Business Analyst Certification certificate and transcript on the next working day Easily learn the Business Analyst Certification skills and knowledge you want from the comfort of your home The Business Analyst Certification course has been prepared by focusing largely on Business Analyst Certification career readiness. It has been designed by our Business Analyst Certification specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Business Analyst Certification Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Business Analyst Certification bundle course has been created with thirty-three premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Business Analyst Certification Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Business Analyst Certification Elementary modules, allowing our students to grasp each lesson quickly. The Business Analyst Certification course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Business Analyst Certification training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Business Analyst Certification After completing this course you can progress towards- International Institute of Business Analysis BCS Foundation Certificate in Business Analysis BCS International Diploma in Business Analysis BCS Practitioner Certificate in Business Analysis Practice BCS Practitioner Award in Business Skills for the IT Professional iSQI Certified Agile Business Analysis Agile Business Analysis (AgileBA) Foundation Certificate Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Business Analyst Certification course, all you need is - A smart device A secure internet connection And a keen interest in Business Analyst Certification Career path You will be able to kickstart your Business Analyst Certification career because this course includes various courses as a bonus. This Business Analyst Certification is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Business Analyst Certification career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Business Process Modeling: Virtual In-House Training This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals pass the IIBA® Certification exam to become a Certified Business Analysis Professional (CBAP®). Learn more at www.iil.com/bacp A process model is a description of a process in terms of its steps or actions, the data flowing between them and participants in the process, machines, systems, and organizations involved. Modeling is a critical business analysis skill. It applies graphical and text communication techniques to describe the actions, objects, and relationships acted upon in the process and the steps that act upon them. This course teaches the technique of process modeling and ties together the core methods of process, behavior, and data modeling to enable business analysts to fully describe business processes in levels of detail from multiple perspectives. What you will Learn Upon completion, participants will be able to: Identify business processes and their components Work with UML diagrams Use process modeling in business diagramming Diagram and model business processes Foundation Concepts The role of the business analyst The IIBA® BABOK® Knowledge Areas Business Process Modeling (BPM) and the business analyst A practical approach to business process modeling The Context for Modeling Business Processes Overview of context for business process modeling Analyzing stakeholder information Modeling best practices Critical inputs for BPM: Business Rules Critical inputs for BPM: Context Diagrams Data Models Overview of data modeling Entity relationship diagrams Object-oriented approach Class diagrams Other data models Process Models - Part I (Non-UML) Overview of process modeling Data flow diagrams Workflow diagrams Flowcharts Process Models - Part II (UML) Overview of UML Process Models UML Activity Diagrams UML Sequence Diagrams Usage Models - Part I (Non-UML) Overview of usage modeling Prototyping options Static prototyping and storyboards Dynamic prototyping User Interface Design and user stories Usage Models - Part II (UML Use Cases) Overview of Use Cases Use Case diagrams Use Case descriptions Use Cases and the product life cycle Integrating the Models Overview of integrating the models General analysis best practices Specific analysis techniques summary Best practices for transition to design Summary and Next Steps What did we learn and how can we implement this in our work environments?

FourSquare Training specialise in private, corporate Power BI courses delivered at your premises and tailored to your needs.

Step into the fascinating world of 'Geospatial Technology, Remote Sensing, and Web Mapping,' where learning becomes an exciting voyage. This course is not your typical academic roadmap; it's a dynamic adventure that plunges you into the intricate dance between technology and geography. From untangling the threads of Geographic Information Systems (GIS) Basics to harnessing the capabilities of Remote Sensing, each module unfolds as a thrilling chapter in your expedition toward spatial expertise. Envision not just absorbing knowledge but actively shaping the landscape of the future. This course isn't a lecture; it's an invitation to embark on a daring escapade, challenging you to lead the charge in spatial exploration. Join us and redefine the boundaries where data and vision collide. In this educational escapade, modules don't unfold; they reveal themselves like captivating tales, guiding you through the technological evolution. Traverse the landscapes of spatial data management, waltz through the artistry of web-based mapping, and immerse yourself in the wizardry of geospatial programming. This isn't just about accumulating information; it's about emerging as a pioneer, armed with skills that defy convention. Enlist now to navigate a future where every data point holds the promise of revelation, and every map transforms into a canvas of possibilities. Learning Outcomes Develop an in-depth understanding of Geospatial Technology, bridging the gap between theory and hands-on applications in real-world projects. Master the essentials of Geographic Information Systems (GIS), skillfully utilizing spatial data for insightful analysis and decision-making. Cultivate expertise in spatial data management, ensuring the efficient organization of geospatial information. Explore advanced spatial analysis techniques, extracting meaningful insights from intricate geographic datasets. Unleash the potential of Remote Sensing and Imagery, gaining heightened awareness of Earth's surface and environmental dynamics. Why choose this Geospatial Technology, Remote Sensing and Web Mapping course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Geospatial Technology, Remote Sensing and Web Mapping course for? Tech enthusiasts eager to unravel the fusion of geography and cutting-edge technologies. Visionaries in environmental science, urban planning, or data analytics. GIS professionals hungry for skill enhancement and the latest industry insights. Aspiring geospatial programmers, ready to script the future. Urban planners and policymakers keen on integrating geospatial tools for strategic decision-making. Career path Geospatial Visionary: £25,000 - £35,000 per annum GIS Alchemist: £30,000 - £40,000 per annum Remote Sensing Maestro: £35,000 - £45,000 per annum Web Mapping Virtuoso: £28,000 - £38,000 per annum Geospatial Code Wizard: £26,000 - £36,000 per annum GIS Applications Guru: £30,000 - £40,000 per annum Prerequisites This Geospatial Technology, Remote Sensing and Web Mapping does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Geospatial Technology, Remote Sensing and Web Mapping was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Geospatial Technology Introduction to Geospatial Technology 00:18:00 Module 02: Geographic Information Systems (GIS) Basics Geographic Information Systems (GIS) Basics 00:22:00 Module 03: Spatial Data Management Spatial Data Management 00:20:00 Module 04: Spatial Analysis Techniques Spatial Analysis Techniques 00:16:00 Module 05: Remote Sensing and Imagery Remote Sensing and Imagery 00:19:00 Module 06: Web-Based Mapping and Visualisation Web-Based Mapping and Visualisation 00:19:00 Module 07: Geospatial Programming and Automation Geospatial Programming and Automation 00:17:00 Module 08: GIS Applications and Real-World Projects GIS Applications and Real-World Projects 00:15:00

Duration 3 Days 18 CPD hours This course is intended for This course is introductory-level, but technical in nature. In order to participate in the hands-pon labs you should have a basic understanding of database principles, basic scripting skills (in relation to Oracle) and basic analytics skills. Overview This course is approximately 50% hands-on lab to lecture ratio, combining engaging expert lessons, demos and group discussions with real-world, skills-focused machine-based labs and exercises. Working in a hands-on learning environment led by our expert facilitator, you'll explore: Core concepts of regular PDBs Creating a CDB, and then using different methods to create PDBs. How to start and shut down a CDB and how to open and close a PDB. Security aspects in CDBs and PDBs in various areas like privileges and roles, lockdown profiles, auditing, Database Vault, and encryption. Availability through backup, duplicate, recovery, and flashback topics and then performance, monitoring, and resources allocation management in CDBs and PDBs. How you can move data from a non-CDB environment to a PDB. How to move data between PDBs by using utilities such as the export and import features of Oracle Data Pump, SQL*Loader, external tables, and Oracle Recovery Manager. The multitenant architecture enables you to have many pluggable databases inside a single Oracle Database instance. Oracle Database 19c Multitenant Architecture is a three-day hands-on course that explores the multitenant architecture and the different types of pluggable databases (PDBs) in multitenant container databases (CDBs). Multitenant Architecture CDB Basics CDB and Regular PDBs Application PDBs and Application Installation PDB Creation PDB Creation CDB and PDB Management Storage Security Security Backup and Duplicate Recovery and Flashback Performance Resources Allocation Data Movement Data Movement Upgrade Methods Miscellaneous Additional course details: Nexus Humans Oracle 19c Database Multitenant Architecture (TTOR20719) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Oracle 19c Database Multitenant Architecture (TTOR20719) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is introductory-level, but technical in nature. In order to participate in the hands-pon labs you should have a basic understanding of database principles, basic scripting skills (in relation to Oracle) and basic analytics skills. Overview This course is approximately 50% hands-on, combining expert lecture, real-world demonstrations and group discussions with machine-based practical labs and exercises. Working in a hands-on learning environment led by our Oracle Certified expert facilitator, students will learn how to: Core concepts of regular PDBs Creating a CDB, and then using different methods to create PDBs. How to start and shut down a CDB and how to open and close a PDB. Security aspects in CDBs and PDBs in various areas like privileges and roles, lockdown profiles, auditing, Database Vault, and encryption. Availability through backup, duplicate, recovery, and flashback topics and then performance, monitoring, and resources allocation management in CDBs and PDBs. How you can move data from a non-CDB environment to a PDB. How to move data between PDBs by using utilities such as the export and import features of Oracle Data Pump, SQL*Loader, external tables, and Oracle Recovery Manager. The multitenant architecture enables you to have many pluggable databases inside a single Oracle Database instance. Oracle Database 19c Multitenant Architecture is a three-day hands on course that explores the multitenant architecture and the different types of pluggable databases (PDBs) in multitenant container databases (CDBs). Multitenant Architecture CDB Basics CDB and Regular PDBs Application PDBs and Application Installation PDB Creation PDB Creation CDB and PDB Management Storage Security Security Backup and Duplicate Recovery and Flashback Performance Resources Allocation Data Movement Data Movement Upgrade Methods Miscellaneous Additional course details: Nexus Humans Oracle Database 19c Multitenant Architecture (TTOR20719) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Oracle Database 19c Multitenant Architecture (TTOR20719) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for IT professionals interested in understanding the capabilities of the MDS 9000 Series, including: Data center architects Data center engineers IT directors IT managers Network architects Network engineers Solutions architects Systems engineers Overview After taking this course, you should be able to: Describe Cisco MDS SAN features and advantages Define fixed and modular platforms Understand Cisco MDS architecture and high-availability mechanisms Identify technologies used in modern SANs Describe SAN management with Cisco Data Center Network Manager (DCNM) Explain key value-add features that distinguish Cisco MDS switches The Cisco MDS 9000 Series Switches Overview (DCMDSO) v1.5 course gives you a technical overview of how Cisco Multilayer Director Switch (MDS) 9000 Series, can be used to build highly available and scalable storage networks with advanced security and unified management. The course is for technical decision makers and IT professionals who architect, implement, and manage data center Storage Area Network (SAN) environments. In this course, you?ll learn about key capabilities of the MDS 9000 Series, including platforms, architecture, software, management, and key features that contribute to performance, high availability, flexibility, and operational simplicity of storage environments. Define Cisco MDS Platform Overview Introduction and Advantages of Cisco MDS Fixed Platforms Modular Platforms Describe Cisco MDS Architecture Store-and-Forward Architecture High Availability Redundancy Explore Cisco MDS Key Features Virtual Storage Area Networks Port Channels Slow Drain Device and Path Analysis Using Congestion Control Mechanisms Cisco DCNM SAN Insights for SAN Analytics Zoning Smart Zoning Other Differentiating Features Examine Cisco MDS Management Cisco Data Center Network Manager Additional course details: Nexus Humans Cisco MDS 9000 Series Switches Overview v1.5 (DCMDSO) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco MDS 9000 Series Switches Overview v1.5 (DCMDSO) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

For any business to flourish, customer satisfaction is vital. Whether you are a businessperson looking for effective ways of managing customers or a job seeker looking to step into the customer management sector, our Customer Management Training course is the perfect fit for you. Therefore, enrol without delay! Our expertly designed training materials give students the information and skills to manage and sustain client relationships effectively. The course covers various subjects, including communication, problem-solving, and customer service. Participants will learn how to recognise and comprehend the requirements and expectations of clients and how to deliver first-rate customer service. Communication strategies, including active listening and effective verbal and written communication, will also be covered throughout the course. Participants will also learn how to handle and address customer complaints as well as how to convert dissatisfied clients into ones who are satisfied. Additionally, crucial abilities like time management, dispute resolution, and creating and maintaining long-term client relationships will be covered in the course. Upon completion, participants will have the knowledge and skills to manage customer relationships and provide excellent customer service effectively. This training can help improve customer satisfaction, increase sales, and improve a business's overall performance. What you'll learn Acknowledging effective customer service techniques and identifying and understanding customer needs and expectations. Knowledge of communication techniques, such as active listening and effective verbal and written communication. Techniques for handling and resolving customer complaints and turning unhappy customers into satisfied ones. Comprehending time management and conflict resolution skills and how to build and maintain long-term customer relationships. Knowledge of the latest customer management technologies and tools, such as CRM software and analytics. This Customer Management Training is designed by industry experts and will give you a thorough understanding of this topic. Our courses are designed with easy-to-understand modules that break down each topic and give our learners proper training on the subject. If you want to work in this sector and stand out from the rest of the competition, then our course is the perfect place to start. We guarantee that you will gain relevant skills and will gain tremendous knowledge on the subject. And the professional qualifications that you achieve after completing the course will help you greatly in procuring a job in the relevant field. Enjoy a pleasant learning experience with the Academy for Health & Fitness. Enrol in our course Today! Learning Outcomes Skills You Will Gain From This Training Customer service Problem-solving Communication Stress Management Why should you choose the course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Training program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Here is a curriculum breakdown : Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You, and Next Steps Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment, after which you will receive instant results. Show off Your New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals who want to improve their skills and knowledge in managing customer relationships. Sales and marketing professionals who want to learn best practices for managing customer interactions and building customer loyalty. Business owners and managers who want to ensure their employees have the skills and knowledge needed to provide excellent customer service. Job seekers looking to expand their skills and increase their chances of landing a job in a customer-facing role. Anyone who wants to learn more about effective customer management and how to create positive customer experiences. Career path Our course will aid the learners in advancing their careers in the following fields - Customer Service Manager - £20,000 - £35,000 per year. Sales Manager - £30,000 - £50,000 per year. Marketing Manager - £30,000 - £60,000 per year. Operations Manager - £35,000 - £70,000 per year. Business Development Manager - £30,000 - £60,000 per year.